I had a huge problem with a claim and was lead down a lot of different paths, but Kathy, was…read morewilling to tackle it. I really appreciated her time, her caring and for listening to me. Mcsweeney and Ricci have been my insurance company since I got my license, a long time ago.

This company is great. They are kind and honest. They work hard a provide great service. They are…read morenot like there competitor that is down the road ARBELLA INSURANCE! Arbella is evil and they steal your money and treat there customers like dirt! I definitely recommend McSweeney insurance over arbella any day. Go here for all of your insurance needs!!

Claire was very helpful, great experience!! Helped me find the best rate, she couldn't have been…read morebetter.

When I first started with them 2 years ago they were great .then a year ago they were good and I…read morewould get an answer right away even if I send an email on a weekend Richard got back to me. But theses last couple of weeks they are terrible. You call send messages and you ask for to send me an email get nothing. 1 person did call a couple times and said I get back to me and i ended up calling her back but sounds she was home baby sitting or maybe her child i could hear the baby..

This is the best insurance agency I have done business with. I was getting a new a car so I decided…read moreto get a quote for car insurance from Pam. The rate that Pam gave me for my new car was less than what I was paying for my old car with my other agent!! I couldn't believe it. She also explained to me everything that she was adding on and told me what I do and do not need. My other agent didn't explain anything to me and I had no idea that I was paying for things that did not apply to me. Pam is very quick when it comes to responding to emails. I have only spoken with Pam and Caroline in the office and both are amazing, but I imagine everyone else is just as nice. Pam also got my brother a good rate on his insurance and has been there for everything he needs. Pam, thank you very much for helping us get the best rate possible!

From the owner: As a full service agency we offer:…read more Personal Insurance- Home, Auto, Boat, Umbrella Commercial Insurance- Business, Liability, Worker's Comp, Rental Properties, and Restaurants Life Insurance- Term, Whole Life, Mortgage and Long Term Care

I had my homeowners and auto insurance with Arbella for many years. Recently I changed to Geico…read morefor the auto insurance because it was half the price. The only two claims I have ever had with Arbella were two homeowner claims in the last three years (for $16k ice dam damage in 2015 and $7k for damage from a pinhole leak in a copper pipe) but this was enough for them to decide (at first) not to renew my policy. After posting this review on Yelp! I received a phone call from Bearingstar Insurance, agent for Arbella. They have now offered to renew my policy and I have accepted their offer. I am grateful for their follow-up to my complaint on social media, although it would have been even better had they listened the first time when I called them up after receiving my notice of non-renewal. I have therefore raised my rating to three stars and thank Megan (who commented on this review) for her assistance in this matter.

Well, their client tried to kill me when totaling my car in November 2025. They made me go 42 days…read morewithout a car. I'm trying to be reimbursed for my rental car that I had to pay out of pocket for because Arbella WOULD NOT accept liability even though my police report CLEARLY STATED THEUR CLIENT IS 100 percent at fault. So now, not only did I lose an $8k vehicle they've stuck me with a $2600 rental car bill. I asked to be contacted by a supervisor because David was NO Help. He just ghosted me not once but 2 times! I wouldn't use this insurance company. Considering I could have died. I was lucky to not get injured but we were both going about 40miles an hour for an almost head on collision. You're going to have to fight to get your money. And looks like they're sticking me with a bill their client is liable for. The photo is HER car!

I'd really like to give a 2.5 star (meaning there are some okay to good aspects, and some bad…read moreaspects), so here goes -- in no particular order: 1. Vi Tran is very nice and pretty professional. He's pretty friendly and tries to keep you relatively informed. However, he can be a tad busy at times. 2. Allstate was definitely more expensive -- and sometimes by quite a bit. (When GEICO says they can save you 15% in 15 minutes, they saved me more than 15%.) 3. The billing was a little tricky and I had to call up to figure out what was going on. They switched me from one-time annual payment for the first car -- and buying a second car, they only made the insurance out to the end of the term for the first car (so it was pro-rated and looked pretty good) -- and then switched me to a monthly payment of 10%. This was a bit confusing but fortunately Vi explained what was going on. The car payment suddenly looked pretty decent -- but in fact, wasn't. 4. I'd really not like to knock Vi on this, but Vi did send quite a few people over to NLC / New London County Insurance for home insurance. I'm guessing Vi makes a hundred or so dollars per recommendation and NLC just plain sucks. As mentioned in my review of NLC, they took 8 business days (12 days) to create an insurance binder when this could have been done in 48 hours or less. NLC was less than responsive in these 8 business days. That should have tipped me off that they were going to be bad. They didn't honor my security system installation certificate that I faxed in, and then their home inspector outright lied to say that he tried to contact me three times and didn't, so NLC closed my file. Upon complaining to Vi about NLC, he merely said it was too bad because he sent NLC a lot of business. (!!!) 5. Vi does have some automatic emails (maybe he uses Constant Contact or something), so that is a mixed blessing. It can be interesting for some of the tips, but sometimes it's just spam. 6. They are open weekends (Saturday) for limited hours. 7. There is meter parking near them and non-meter time-limited parking a bit further away. So here was the breakdown. Vi was willing to do some discounts because we would have home and 2 vehicles (step 9). I believe it was close to $1200 per year for the first vehicle (2010 car), and then 8 month pro-rated second vehicle was $433. The home insurance through NLC was about $1300 including discount. I switched to Baystate Insurance and GEICO and both were cheaper. I believe Baystate was about $1100-1200 and GEICO was under $900 for both cars. Customer service rating: 3-3.5 stars Product rating: 1-2 stars Bottom line: If you want to be nicely asked to pay more money than you should...

I recently moved to a new apartment building and was required to get renters insurance. I met Vi…read moreand within moments I was all set. Vi made it so easy that I would recommend him to anyone looking to get renters insurance or any insurance for that matter. Thank you Vi for a pleasant experience.

I visited AAA for an international driving permit for our upcoming trip. We spoke to Selina, who…read morewas friendly and knowledgeable! Would definitely return for money exchanges as well!

I never have an issue here. The staff is professional the times I've been here. We've been a AAA…read moreroadside premium member for years and everyone in the fam has a gold card. They offer a ton of discounts for various services, insurance and collaborative partners. They also help do passport expedition. I made an appointment to do dmv stuff like licensing for real ID and passport stuff. Glad they down the street and have a parking lot. Get some froyo next door if you have a wait.

Always available for the simplest of questions to the more complex issues!…read more Quick resolutions with a friendly response! 5

Good and quick nice answer service I expect I would like to recommend it to my friendread more

Moving is no fun. There are lots of details. One of them is making sure your insurance is up to…read moredate. I was reminded of why Flaherty Insurance is so great. We moved (and a complicated move at that, with buying and selling at different time), and working with Michelle at Flaherty Insurance was just plain easy to do. Friendly, personal, good and trustworthy. So, if you need a good insurance agent, these folks are great. My only regret is that I live nowhere near Hanover and have never actually had a chance to meet the folks there in person.

I have been doing business with Dan for 10 years and have found him to be professional and…read morecourteous. He and his staff take good care of my business. Dan provides a lot of time and effort in helping the town of Hanover as well. He and his staff are excellent.