Well, their client tried to kill me when totaling my car in November 2025. They made me go 42 days without a car. I'm trying to be reimbursed for my rental car that I had to pay out of pocket for because Arbella WOULD NOT accept liability even though my police report CLEARLY STATED THEUR CLIENT IS 100 percent at fault. So now, not only did I lose an $8k vehicle they've stuck me with a $2600 rental car bill. I asked to be contacted by a supervisor because David was NO Help. He just ghosted me not once but 2 times! I wouldn't use this insurance company. Considering I could have died. I was lucky to not get injured but we were both going about 40miles an hour for an almost head on collision. You're going to have to fight to get your money. And looks like they're sticking me with a bill their client is liable for. The photo is HER car! read more

Arbella Insurance Group - No insurance company should just ghost you! - Home & Rental Insurance Near Me - Quincy, Massachusetts

I have for most of the day to get a return call from an adjuster for an auto accident caused by one of their insured. After reading about similar experiences from others on Yelp, I'm not sure what to do next. I would never choose this carrier for my auto or home after going through this. read more

Stay away! I have a almost excellent driving history and over the summer. I have one minor accent no dense just a few scratches while I was visiting my boyfriend in New York in October they sent me a notice that I will not be able to renew my policy for the new year very unreasonable don't waste your money or time. read more

It was the worst experience I have ever had. I got hit by someone. The person was insured through his insurance. Sandra Melanson!! the worst agent she thought like the money I was getting to fix my car was coming from her pocket!! Attitude from beginning to end!! My experience with Sandra was worst then the actual accident!! -0 thats my rating. read more

Stay Away from Arbella Auto Insurance - Worst Experience Ever Whatever you do, please stay far away from Arbella Auto Insurance. They are hands down the worst insurance company I've ever dealt with. Here's my experience: Someone hit my vehicle while it was parked. I called Arbella to file a claim, and they immediately denied it. They then told me to resubmit the claim, which I did. After resubmitting, they suddenly demanded $1,634 from me, even though I had full coverage (including collision) and had paid my policy in full for the last three years. There was absolutely no reason for me to owe anything additional. Despite my confusion, I paid the amount. Then Arbella claimed that my car had been involved in multiple accidents, which is completely false. I have photo proof showing my vehicle had no prior damage just a month and a half before the incident. I even went to two independent auto body shops with separate appraisers, both of whom confirmed the damage occurred at one time -- not multiple incidents. Instead of simply paying the $2,800 needed for the repairs, Arbella went out of their way to hire an accident reconstructionist -- a tactic that both shops warned me about. Once a reconstructionist is hired, it's almost automatic that they deny the claim. The reconstructionist never even physically inspected my vehicle. Their sole purpose is to protect Arbella's financial interests, not the insured customers. Arbella does everything possible to avoid paying out claims, no matter how legitimate or small they are. I had been a loyal customer with Arbella for over 7 years, paying my premiums without issue. But after this accident -- which again, was completely out of my control -- they sent me a cancellation notice just a month later, labeling me a "liability." If you plan on staying with Arbella, be warned: the second you have any type of incident, even something as simple as a parked car being hit during a snowstorm, they will find any excuse not to pay and to drop you. One of the worst insurance providers out there. Save yourself the frustration, money, and betrayal -- look elsewhere. read more

Terrible service, high prices. When I spoke to a rep on the phone, she told me prices were so high because company was going under No training to employees and senior management are money grubbing crooks From the mouth of their employee. Wow read more

The WORST! Run fast from this company. I had a car in NYC that my daughter was using, and the catalytic converter was stolen. It took weeks to have someone look at it because they couldn't find it on the street, despite having an address and a picture of the car parked. That got so wild, I had it towed to a dealer, thinking this would be easier for them to find the vehicle--weeks at the dealers and having the appraiser look at it. The price was so crazy different. The money the insurance was paying, I couldn't have the car fixed there. Now I have to ship the car back to Massachusetts and pay for that, then decide what to do with the vehicle. After receiving an email from them stating the case is closed and then ghosting me, I suppose I am on my own. I have another car insured with Mapfre Insurance and have never had a problem. I am dumping Arbella. Go With MAPFRE1 read more

Good afternoon, I need help if anyone has experience with this, please help me. In February my car was discovered in Philadelphia, my husband went to do some work there and unfortunately they stole our car, so we immediately filed a claim with the insurance company and to this day they haven't resolved anything, I always call them, they always say it's under investigation. read more

All I ever did was pay my bill early every month. They raised my bill 20 something dollars a month due to some make believe inflation excuse. Then they were going to lower it by 10 dollars this year. I canceled my insurance with Arbella and switched car insurance carriers. I have a court date today due to their ineptitude!!! They suck Stay away read more

"Fred" from Arbella Massachusetts is a fucking idiot and cost me and others late fees because he can't do his job and simply let us know when we ask if we have any payments to make. Fire the fuck. read more

The worst auto insurance company!!! Got into a car accident in October 2024, and I have yet to receive any information about the appraisal check or anything else for that matter. No one has called me since. I've been calling and asking to speak to a supervisor but no one ever gets back to me. This is absolutely ridiculous and unacceptable. I've been a loyal customer for 2 years now and have always paid on time, but they don't care. What a money hungry business!! read more

The absolute worst customer service I've ever dealt with. This is the first review I have ever written in my 47 years alive. Pulling 7 policies with Arabella and will be happy to pay more elsewhere and to not give them another dime. I've been a customer for decades and they seem to have no issue taking my $ each month. When the roles are reversed and you need support, forget it. No one answers their phones, emails, not sure what to do next expect hire an attorney. read more

My valet was parking my vehicle and got into a minor accident. Arbella was unfortunately their insurance provider that ended being responsible for the damage. My vehicles was in the shop for 18 days and I picked it up the day after the repairs were finished and they refused to pay for the rental vehicle more than 11 days. I got stuck with the remainder of the rental bill. I only learned about this when I got the credit charge. There was no communication from them. Instead of talking directly to collision center for what they thought was too long, they left it to me to argue on their behalf. Of course the collision center said they took a reasonable amount of time and now I am stuck with the bill for an accident that I played no part of. Avoid this insurance company at all costs. read more

Haven't spoken to my claim Rep for Arbella yet and it has been three weeks since the accident. I emailed Michelle Schmidt ( who I was told was the supervisor) to find out why my claim rep Tayler Stohlman hadn't responded to my calls or email but Michelle didn't respond to my email either. I feel like this insurance company is a fraud. Thier policy holder damaged my car ( and I have it all on video) yet I'm having to chase down Arbella for my claim. This is so unprofessional and it looks like I may have to get a lawyer involved. read more

They are horrible I have arbella car insurance. They canceled me cuz I was late. Horrible definitely won't be telling good things about them. read more

Beware of Arbella Insurance - A Nightmare Unveiled. Engaging with Arbella Insurance turned out to be a regrettable decision. Their deceitful practices and what felt like a calculated effort to manipulate with complex documents resulted in a direct loss of $300 from my end. To make matters worse, my attempts to seek resolution hit a brick wall. Arbella's customer service demonstrated an astonishing lack of empathy and accountability, leaving me with unresolved issues and a profound sense of betrayal. In the light of my ordeal, I strongly caution anyone considering Arbella Insurance to think twice. This company seems more interested in taking advantage of customers than providing genuine support. Save yourself the trouble and explore alternative insurance options. This company is EVIL and they only care about MONEY! read more

Arbella Insurance Group - Home & Rental Insurance Near Me - Quincy, Massachusetts

Not a good car insurance company, and no star for me!!! They don't have customer service support and only money oriented. I have had coverage with them for almost 3 years, on time with payments each time. I was late once and I had paid everything in full the following month but they still cancelled my service! Not cool!!! Broken systems that are for money instead of service! We pay car insurance that we never even use but a late fee leading in cancellation even when paid in full is just preposterous. BAd business practice!!! read more

Tanya, from Arbella customer service reached out to me about my policy. She helped resolve the issue. she took the time to explain everything and made sure I was happy with everything. I think if you get the right person to listen to you they will help you. in my case I got Tanya who helped me. I want to let others know Arbella did help me. read more

Update: She conveniently responded after this updated review to say that an employee would be reaching out "if she hasn't already"- joke. To add insult, Megan did not reply and instead had an employee respond. Stay away from this company- awful! Perhaps they once were reputable, unless those 5 stars from years ago were fake, but take note of all the recent reviews! read more

My insurance is paid up months ahead and they just sent me a letter for no renewal. I never had any claims for the years that I've been with them. And I've been on auto pay since the beginning. Not worth it. Go to a bigger company to have peace of mind. read more

Have been a customer for nearly 20 years. No claims up until I had a claim 3 years ago for one of my kids and 2 years ago for another no other tickets or pints for any of us. This year they jacked up my annual auto premiums from $6857 to $12232. We drive a 2012 Tacoma with 150k a 2016 accord with 120k and a 2015 enclave with 160k. Agent agreed something must be wrong but arbella confirmed all the info is correct and this is how they treat long time customers. read more

If I could give zero stars I would. I've been a loyal customer for over 25 years and have been satisfied until now. They recently made changes that do no benefit the customer and won't make any exceptions. Very unsatisfied. Will probably switch carriers. read more

We had storm damage to the electric system of our home. Called claims at Arbella; within two hours agent Melissa Ross called and asked to e mail all supporting information. We had a check a week later! Thanks again Missy for being so efficient. It's bad enough having an emergency repair (all of our circuits were shot) without having to deal with claims issues too. You're a gem Missy! Gary and Carol B. read more

Overall terrible experience, and still unresolved. E-mail and voicemail are practically useless. Definitely sense an unpleasant demeanor in correspondence, if indeed you get a reply. Somewhere in this unpleasant ordeal, I did have an alternate rep step-in for a couple days, and received more service and pleasant correspondence in those two days than the 8 other months combined. Unfortunately, I was handed back to the primary rep, and back to radio silence. You got one star somewhere in that staff, not sure about the others given my experience and the reviews. read more

Had this insurance for 8+ years, with a great driving record and made all my payments. Recently got rear ended for my first legitimate accident since I had this insurance company coverage, and a month later when my coverage was meant to renew, they canceled and said they wouldn't cover me anymore because of a few "late payments", giving me 2 days to find a new insurance. They constantly raised my prices every year, even with a near perfect driving record, and were very difficult with the auto body shop when trying to receive payment for the repairs from being rear ended. I DO NOT recommend using this company, many other insurace company's will provide better coverage for better prices. read more

Had Arabella for one year. My renewal just came in. Annual increase of $317.00. When I called and asked why, I was told it was because of inflation. It's a 25% increase year over year. I told the rep "I'm the guy you want to insure!" Single male, over 65, low mileage, no accidents, no moving violations, use my seatbelts, use auto payments. No additional coverage, no nothing, just a 25% increase. What a racket. I went to another carrier for about half the price. read more

Six months after switching to Arabella, I was struck by another car, and my car was totaled. The staff at Arabella was outstanding in the efficiency of helping me in every way. I never had to wait to reach the people handling my case by phone I received a good amount of money from my car and was able to rent a car easily. Money was paid out to me quicly.. I enthusiastically give Arabella and the staff a five star rating and can honestly say I have never dealt with a company that was so professional and so outstanding and efficient! I tell all my friends to switch to Arabella. Ruth Pinkus, Canton Mass.. read more

I was in an accident that was ruled 100% NOT my fault. My agent seemed annoyed every time I reached out to her. They then dropped my coverage. Terrible service. read more

Really struggling with basic communication with our Arbella claim representative. She doesn't respond emails nor responds to voicemails given you can never get her to pick up her office line. I think the overall product is fine but they have to get this element of customer service right. This falls into the basic communication camp - we are paying Arbella for a service, their representatives need to help make the experience a positive one through the right communication and provision of advice. Not getting an email response after multiple emails over a number of weeks is a tough experience. read more

So this isn't a review of this particular location BUT this insurance company is horrible, the price they give are so high, they dropped me one time for getting rear ended like wtf I was hit and they dropped me. Crazy i will never use this over expensive insurance for my 2 cars they wanted to charge me $2500 a year, when i contacted Plymouth Rock insurance they are only charging me $1500 same everything, i have a 2020 gmc denali and a 2017 Audi s4 i haven't had ANY speeding tickets in maybe 10-15 years only i got rear ended in 2018 it's crazy, worst insurance quotes ever read more

If considering getting insurance with Arbella, despite the terrible reviews, here are some of their lies and dirty tricks to watch out for: 1) Telling you they only have to pay you what you paid for the car (they actually have to pay you the book value, based on model, year and condition. if you got a good deal, and picked up a car at below book, that's to your benefit, not theirs) 2) Pretending they are your friend and want to pay a claim (they are looking for any possible way to not pay it) 3) Threatening to report you to Insurance Fraud Division when they know you didn't commit fraud 4) Trying to coerce you into signing a document that explicitly states you weren't coerced into signing it Just my experience with one Arbella claims rep. I don't know if other reps at the company are less dishonest. Or if other insurance companies might be just as bad.... But bottom line, I'd recommend not giving Arbella your money. I consider them more crimnal than the car thief that took and totaled my vehicle. (Thank you, Yelp for providing this vehicle to therapeutically express my angst.) Victim: Me Arbella Rep: Kevin Lynch Loss Due To Car Thief: $0 Loss Due To Lynch/Arbella: $5300 (plus premiums) read more

Update: I emailed Megan and I got a generic robotic response dealing with my concern. No help, no resolution, just the same BS as before. I filled a formal complaint against Arabella insurance through the State of Massachusetts using the link below https://content.naic.org I would recommend that everyone use that link to file as many complaints about this EVIL company as possible. Hopefully we can run them out of business. The data processed from that website can result in real change and hopefully shutdown EVIL companies like Arabella insurance. There's a reason this company as less than 2 stars on yelp read more

Arabella is terrible! My kids car broke down and it was after 6pm. They have and pay for towing coverage on their policy and yet they have no service from Friday after 6pm until Monday morning!! Who the hick has that kind of coverage? They only needed a tow for about 2 miles. They have to lay out of pocket and then be reimbursed by Arabella. That's ridiculous. You pay this towing add on anout every month. Based on all these negative reviews I would NEVER recco them to anyone. I will be seeing if my kids can get better insurance with a different company. Shame on them!! read more

Looks like Arbella does not even take care of its own customers based on these reviews. I'm in a worse position. I was hit on the highway by their distracted driver who merged right into me from the on ramp on July 3. That Arbella-insured driver then claimed I hit her. Here's the thing, the "wronged" driver who I supposedly hit NEVER FILED A CLAIM. To add insult to injury, I agree to not call the police as she was heading to her medical job and we were sitting ducks on Route 3. The final straw: the person who I supposedly hit attempted to wipe the damage off my bumper! Who does that? If you cut me, I don't try to hide the wound! It gets worse, I spend hours filling out paperwork and then hear nothing back from Arbella. I actually had to threaten to go to the Div of Insurance before they would get back to me. How are they still a going concern? read more

I am placing this here so everyone is aware of the integrity of this company then I'm reporting them to the DOI and BBB. On June 3rd a client of Arbella insurance hit my car while parked at a supermarket and left the scene without reporting it. There was plenty of witnesses and the store had it on camera. The police were called. A police report was filed. The driver sideswiped the drivers side of my car taking out the drivers side mirror causing a safety violation if driven. The front tire has a slow leak now flat. Plus other damage to my car. It is going on 2 months and Arbella insurance is still refusing to pay for a rental car. I reach out to them at least once a week and the insurance adjuster refuses to return my phone call and/or get on the phone to speak with me. Twice they escalated the claim. Once they called be back stating there is no police report or claim. Both lies. I also called and hit zero to speak to someone else. They said the adjuster is available and then transferred me. to his line. It would ring then go to voicemail. I work 2 full time jobs one job I travel, the other job I work with people that have an intellectual disability's, my car is needed. There is a claim, a police report, witness's and on the store's camera and they are refusing to pay for my rental. read more

My son was recently t-boned by one of your insured. The response from your team has be abominable. So disappointing for an incident that was not his fault. DO NOT USE this company for auto insurance. Terrible service. If I could rate a 0, I would. read more

As an election official who had been overwhelmed with accusations of "fraud" from media and political entities, the last source of such disparagement I would expect to hear these accusations is Arbella. In July of this year my car experienced a hit and run at a local parking lot during a very heavy rainstorm. It was discovered the following day and taken to a drive up claims center in Bridgewater, but it was closed. So I filed via photo upload. Nicole confirmed the claim coverage [@$1800, minus my $500 deductible], and sent me notice to seek a place to have repairs done, which I was in the process of doing. Then, Rene [a claims adjuster?] shows up to take pictures claiming the ones I sent weren't good. Within hours, I get notice from Dan P. about a fraud investigation being initiated against me and my husband. The letter sent was threatening at best. Our insurance agent was contacted and totally in the dark about this. No way would I trust turning my car over to some Arbella person to mess with the digital chip. My husband informed our agent that we would pay the entire repair ourselves and then look for another company for all of our insurance needs. My car is fully repaired at our expense and the owner of that business identified who at Arbella was the source of the unfounded accusations. It seems that Rene was assigning blame rather than doing her job of evaluating the damage. This Dan P. was beyond words with his threatening comments. We have been insured with Arbella for over 20 years, homeowners and auto, paying every bill as one time payment on time. The actions of the two aforementioned individuals resulted in Arbella's loss of our business and destroyed the friendship we maintained with the agency. We are now insured with Amica, homeowners, auto and umbrella policies, paid in full. Our new company has afforded us better rates, increasing coverage as needed, and found credits for such things as having a whole house generator. Now to await Arbella's ability to refund monies for the policies that are paid into December. read more

More like zero stars. I've been trying to get a windshield replaced for a month. I specifically requested OE Toyota glass but when I showed up to the repair shop (Safelite) they had an aftermarket windshield. When I told them I wanted OE they contacted Arbella and said they'd get back to me by the end of the day. Of course, Arbella denied the request. I called Arbella and explained that the car has a HUD, lane keeping camera, etc. and I have had repeated problems with aftermarket windshields (all installed because Arbella insisted on it). They wouldn't budge, they even went so far as to claim that MA law requires them to install aftermarket glass (a claim which they have repeated every time I have spoken with them, and is false, MA law requires an OE windshield for the first 20k miles after that it is up to the insurance company, there is nothing that says they have to used aftermarket). So I had no choice but to have an aftermarket windshield put in (Pilkington). Now the HUD is wavy/distorted and there is very visible light-doubling at night. I called Arbella again and they agreed to approve an OE windshield, they said I just needed to have Safelite put through the claim again. Safelite put in the claim and it was pushed back saying it needed an inspection before they would approve a new windshield. At this point I've already been to the glass shop twice and spent well over an hour going back and forth with Arbella and Safelite (who have actually been quite helpful throughout). I'm not about to go to the glass shop for a third time so Arbella will approve a fourth visit (keep in mind I'm taking time off from work for all of these visits). So I called Arbella again and said as much to them. This was yesterday afternoon. They assured me that they'd take care of it and someone would call me that day. No one ever called, so I called back again this afternoon. They started giving me the same run-around about how they're just following the law (again, not true. The law requires that aftermarket parts be of the same quality which this windshield is demonstrably not) and how Pilkington is just as good as OE (it's not, as evidenced by the three bad Pilkington windshields I've personally had). They said they would send a message to the policy administrator right away who would get back to me with verbal confirmation. That was over an hour ago. I suspect I'll be calling them again tomorrow, and probably again the day after. read more

Arbella Insurance Group - This is what passes for "just as good as OE" at Arbella. - Home & Rental Insurance Near Me - Quincy, Massachusetts

You will find that like most insurance companies, Arbella is just like the rest. I do not trust or recommend Arbella Insurance. As a matter of fact, I see most of the other reviewers mirror my experience with Arbella. read more

If only there was a negative star. One is too much. The worst customer service. My mother was assigned an incompetent adjuster Peggy Lomasney. She failed to communicate with us in regards to my mothers claim. So I asked her to contact me as we hadn't heard from her. She called me with the nastiest attitude, and screaming. I then contacted her supervisor Jeanne Surette. She was worst then the first disrespectful individual. She stated that my complaints and concerns about not being comfortable with the incompetent adjuster we were assigned ends either with her or her supervisor John. Which she refused to provide me his information and hung up on me. Idk who the hell she thinks she is, but I know she doesn't own Arbella Insurance and you cannot treat people this way. She played this "hello, hello" and hang up game. Which is stupid, so the whole conversation she heard but as soon as I was giving her feedback she had phone problems. Don't get into customer service if you can't handle criticism and feedback. Shes in a leadership position and her employees follow her lead. If this is the behavior this individual has of course her minions will repeat exactly that same nasty incompetent behavior. But of course I was told they are both friends so we all know nothing ever comes from favorites and friends in a work place. No wonder these two miserable individuals act how they do. Arbella Insurance do better with who you have representing your company. Because all I'm reading is negative reviews about your customer service. And at some point this needs to be addressed in the media, as this is an ongoing problem, No one paying for a service should be treated this way!! read more