SIMPLE AND FAST - when going to the Office! Plus for those who are unaware of GEICO and how much more cost saving policies they can do due to the fact they are an available all over! I recently compared to see if there might be another Insurance Company that might be comparable or less expensive! I FOUND THERE IS NO COMPANY THAT CAN COMPARE TO GEICO! Example: ARBELLA WAS DOUBLE! There were many others that are so much higher than GEICO! So, with that said knowing I'm getting the best coverage for both Auto and Home, GEICO IS THE ONE! Thank you all at this BRAINTREE LOCATION! read more

See all

Nothing but exceptional assistance with Eric Vaden, including both Josh & 'M'(staffers) in a pursuit of insurance needs. - Thank you! read more

Eric Vaden - GEICO Insurance Agent - Great options! - Home & Rental Insurance Near Me - Braintree, Massachusetts

Do not come here if you can avoid it. The front desk staff will give you a dirty look the moment you walk in and attitude when you say why you are there. The guy Josh who's doing registration and titles obviously hates his job and has no sense of customer service. They say you don't need an appointment, but then the desk lady asks for one and gets annoyed when you don't have one. If this was my first experience with Geico insurance I would never carry them. read more

I recently moved from Kentucky to Massachusetts and found this Geico Agency to be super helpful with the process of registering my leased vehicle here. I specifically worked with Karen who was helpful in the process, communicated when they received vital paperwork from my leasing company, and helped fill out necessary paperwork for the RMV. She also helped triage one issue I had in the paperwork. The chairs in the office were very comfortable as well and there is complimentary Keurig coffee. I have been a Geico customer for 7 years and found this office to be helpful and attentive with my needs. read more

I walked in to get car insurance on a used car I bought recently as a NEW customer. The lady at the front saw me walk in as we made eye contact several times as I was sitting down. I was 2nd in line as there was another group in front of me. The lady in front asked whos next and assisted the group in front of me. After she was done assisting them, she then went to the back. And then I was just sitting there like an idiot for the next 30-45 minutes. There was a lady behind the monitor speaking on the phone in Spanish. I guess she was helping customers over the phone. However, she did get off the phone about 3-4 different times but didn't bother to look at me nor the other customers sitting down. She was quickly back on the phone speaking to someone so I didn't feel right just interrupting her. It's a open area, you can see workers in the back in their desks and they can see you too. I must of saw 3 or 4 different workers glancing over at me and the other customers but not doing anything about it... Just moving on to the next call as it rang or talking amongst each other, laughing, etc. It was only then one of the agents in the back was about to go to lunch. I overheard her asking other coworkers if they wanted anything as shes going out to lunch. However, I think her manager told her to check up on the customers before leaving in which I finally got to talk to someone. She got an agent from the back to finally talk to me. I thought I was able to walk to the back and sit down with the agent but instead she just pulled out a clipboard with a blank sheet of computer paper, taking notes as she asked me questions. She kept having me to repeat what I said and spell out everything. I saw on her clipboard a good chunk of the stuff I spelled out was still incorrectly written down. Stuff like the city, street, etc. She took all of my information down and said she'll be back. I realized after looking at my paperwork that I gave her the wrong color of my car but I didn't catch her name I asked the Spanish speaking lady at the front if she could call that agent back so that I can correct the car color. She asked who it was but I told her I didn't catch her name. She looked PISSED that she to do something. She then asked the agents in a very annoyed tone, who was working with me and I was able to talk to the agent to fix the car color. Sorry for inconveniencing you? This was one of the most unprofessional setting I've had in a while. Please check up on your customers sitting down. At least have some sort of official Geico form that's being filled out on the spot or take me to the back with you at your desk so that we can have a chat as you explain the options available to me. Also, drop the attitude, some of us are potential new customers. I can somewhat understand if you get a nasty customer but I didn't even do anything. Just sat there like a idiot unattended for 30-45 minutes. read more

They were quick and great!!! No problem at all. Very knowledgeable. Highly recommend

I have never written a review in my life but the front desk lady, Karen, was SO rude. She rolled her eyes at me, was extremely rude, and refused to look into my account. Worst customer service ever. I wonder how she got the job with this attitude. read more

Both my husband and I have been loyal customers of Geico since 2004 and yesterday I remembered WHY! I had called to get some help changing my email address on file ( for some strange reason it wasn't taking it online) and to add a new vehicle to my policy. The agent I spoke with was new to Geico and she was so personable but at same time professional. We got disconnected at one point and I thought " she will never call back, I have to start all over!" But she did call me right back and we finished our business. I usually don't bother with reviews but Karla Gonzalez deserves a SHOUT OUT and a huge THANK YOU! Employees can either add to your business or help take some away! She is a keeper!!! Dona Mazza/Gordon read more

Horrible service, I had problems with my first car insurance because they kept adding a driver my younger sister that lives in Brazil for years now and hasn't been here not even to visit in about 2 years, moved to Geico because they promised better service and rates and I was so happy with everything and now they are doing the same as my old insurance and want proof that my sister doesn't live here we gave them proof and then they want us to pay to translate the paper which will cost us at least 150 per paper and are giving me and my Father an incredible hard time to remove a driver that shouldn't have been added in the first place, it added 132 dollars per month because Of this and they are making it so hard for us to remove it for now reason. I am very disappointed as I was told Geico has such good service and customer care and good rates, but the headache that we are having over this is horrible, because I told this story as I was signing up with Geico because I was so happy we were finally getting good insurance but I was horrible wrong, if I could do 0 starts I would. And what is worse is they never told us that they wanted the papers to be translated we had to call to find out why the driver hadn't been removed yet and that is what they told us, my sister hasn't lived in the US since before covid and she hasn't visited us in 2 years at least and I cannot believe I have to prove this so we don't have to pay extra being that she doesn't even live here anymore, and we have all of our cars and the drivers in the policy because we are not stupid, but I am not paying more for a driver that does not even touch the car. Very disappointed to be happening the same problem that turned me to Geico in the first place, I expected much more from all the good reviews and all the good I was told from friends as well. read more

After our car dealer sent them an RMV form needing an RTA stamp we waited an hour with no response. After calling 8 times and getting a voicemail, I finally got through to a rep who gave us a different email address to send the request to. We emailed that address and the rep confirmed over the phone that they had received the email. We were told 20-30 min to get the stamped form back and an hour later I called back - about 5 times before getting a human - and the rep told us to send the form to a different email and that the email the first rep (who confirmed receipt) gave us was wrong. We were able to get the RTA stamp through the app - which is something we were not told was an option by either our car dealer or the two Geico reps we spoke to at this branch. Three hours of my day down the drain with no results other than several unreplied-to emails and two phone calls. Not happy with the service. read more

I called them to cancel my insurance because I got a quote for 200$ less per month for the same exact coverage. They tell me I am all set. I get a letter of cancellation if I don't pay 411$(my old monthly payment) I cancelled a month ago why am I paying you for a months worth of coverage if I already cancelled and started a new policy elsewhere? I try to call them and they put you on hold for 20 minutes before you can speak to anyone. Horrible service overpriced coverage I don't recommend Geico to anyone.. call Amica read more