14 year old furnace went out 2 days before a day with a high of 12. They came out, assessed, told…read moreus our options and installed a new furnace all within 36 hours. Very very pleased, we all hate when we have to make these purchases but at least Kent was incredibly efficient in the entire process.

10 out of 10 recommend Kent, especially for new construction! Amazing office staff, easy bid…read moreprocess, fair negotiation, and the install team was so respectful! They left no trace and alway cleaned up their materials! Alex B and Zack were the two installer we had and they are the dream team! Holly M (Director of Customer Engagment) caught wind that I was going to build and reached out to ask if Kent could provide a HVAC bid, and I'm so glad she did! She put me in contact with Bob and he made the bid process so easy. I had a finalized/signed bid in less than a week and we were able to negotiate a few other items that we wanted! I reached out to Bob via telephone with questions and he was prompt with his response. I found out later that he was actually on vacation when he responded! Holly also hand delivered information packets about the equipment we would be getting installed. The customer service is top-notch! Kent was my favorite company to work with during the new build. I was able to be on site while all the trades were there at the same time, and the Kent team was always the first to greet me when I arrived! We got the runaround from the other trades about when they would start on our home, but as soon as we gave Kent the green light, they showed up and started exactly when they said they would. This was the first time my contractor worked with Kent and he was so impressed. I was unable to be at the initial walk-through, so Holly and Alex made a special trip back out to the house to FaceTime me and make sure I was informed of the plan! They walked through every room, gave me their feedback/suggestions, and answered all my questions. I was confident that I was in good hands! The walk-through was on a Friday where they laid everything out then Alex made the ductwork on Monday and they were off to the races on Tuesday. I can't thank the install team enough, they were working in below freezing temperatures to get the job done! Kent really is a well oiled machine! The new owners, Stacy and Glenn know exactly what they're doing! New construction is full of twist and turns but I want to give a huge thank you to Holly, Bob, Alex, Zack, and Stacy for making this experience the easiest and most smooth part of the construction process!

Fast, friendly, clean, honest. They installed a new furnace for my 90 yr dad and I couldnt be…read morethere. My Dad was very impressed with thier work clean and how cordial they were.

I have to give five stars - from the first call I realized this business knows what they are doing…read more They gave me the facts and pricing to help make an educated decision on my new furnace purchase. I was using my home warranty program, so JL Mechanical was assigned to me as their vendor. I had a new furnace installed and JL Mechanical kept me updated with the date of service plus text messages to remind me and give me a link to track my installation team members. They also email you a snapshot of those who will be doing the installation work. Robert was my guy and he was intelligent, patient, friendly, and answered all my questions. In fact, I've had repairs and installations done in my house before but the entire work area and my house was completely CLEANED UP when they were done. (I can't say the same about Comcast when they drill a hole in your wall) Everything is working great - it's been a few days now and I have HEAT - in fact, the new furnace is even quieter than the previous one and I can't even tell it's running. No more freezing nights wearing sweatshirts and ten blankets to bed!!! Thanks for the help and installation - I greatly appreciate the service, phone calls, and follow-ups!!!

Prompt, professional polite and responsive! Cleaned up and was courteous and quickly identified…read morethe problem.

Called to schedule service at my home for a lot of work; replace hot water water, sump and ejector,…read moreand some other things. Initially was told the owner was the only one who could give an estimate. Had to wait just to schedule. Two days later I got the appointment for the estimate. On the morning of the estimate I get a text approximately 40 mins before the estimate saying the appointment needed to be cancelled and they would call the following week to reschedule.....and they never did. Another local company got the business. If they can't complete something as simple as an estimate, I wouldn't trust to do the work.

Good service and quick response. We are subscribers to…read moretheir maintenance program and believe me when I say that it pays dividends. The Tech who came out saw an issue with our condenser and was prepared to give us a quote until he learned that we were in their maintenance program. That was a game changer! He left with our system in good shape and we weren't out of any extra cash that day!

Go to Yelp for the real, un-monitor reviews. BEWARE. They…read morehave good reviews, but here is a breakdown of the one star. Would be negative one if possible. EDIT - They left trash behind. The bucket with all their unnecessary rebuild junk left next to the toilet. For those who have frustrations dealing with AI and auto-booking... they have an annoying robot who books appointments who cannot differentiate members from non-members. Took two phone calls and 6 minutes to connect to an actual human.The things meant to help are harming us. Pay people, not machines. Regarding machines, the plumber took a quick look and confirmed it was the fill value not doing the job. Something I told my mom I could fix easily with a part from ACE. He quoted $368 for a rebuild, which didn't need to be done. I replaced the flapper and chain about a 6 months prior. Not only is this an easy DYI fix with a $20 part, but he tossed the 6 month old flapper and chain. He tossed the work I just did. THIS DID NOT NEED TO BE DONE and it's insane to charge that much. It already costs members $69 to come out, and $368 is with the member discount. I am not the home owner, so I have no say so in approving the work. I have builder friends and my neighbor (HOA) agreed the price is insane. $437 to fix a $20 problem. This is 2026 and my mom is on a very limited fixed income. I spoke to Ben the manager, asked for a breakdown. If the up-charge was the parts or labor. He said there is no break down and that's what it costs. I could not have been more angry with these people. If you know nothing about plumbing, than learn. Because it ridiculous to be charged that much for something so easy to fix.

Mr. Bruno was very kind and very helpful in explaining what we needed. He is very knowledgeable…read moreabout what he is doing.

Main drain clog, for starters the tech arrived after the scheduled timeframe due to other projects…read moretaking more time than expected, overall the tech was great, he had to remove the toilet to rod out the drain pipe because the ridding machine wouldn't fit through the crawl space access, he discovered the toilet flange was starting to deteriorate so he recommended sending a plumber to replace the flange. The tech took care of the clog and cleaned up after him self, final cost very expensive even after the coupons. The Plumber showed up a couple hours later (while everyone was sleeping) and replaced the flange and 90° fitting in the crawl space (very noisy) and reinstalled the toilet, the price he quoted was shocking, it seemed strange that he was able to negotiate the price down to $575 which was still very expensive. Overall complaint would be cost and the plumber left a bit of a mess, he left the toilet bolts long and didn't reinstall the bolt covers.

I called, and he came out the next day. He was able to install the water heater expansion pressure…read moretank at that time. He was very thorough and also fixed the pressure relief valve. The water heater had been leaking. I was very relieved to find that he charged me a very reasonable price and did an excellent job. I will use him again for all of my plumbing issues and I would highly recommend him.

Highly recommend! Came out in less then 24hrs and got the problem fixed and charged a very fair…read moreprice. Great service, clean , kind and very professional. Will definately be my 1st choice if ever in need of work.

These folks are super ethical! I'd requested a quote earlier today, and was quickly sent a message…read moreasking for a little more info. I replied back with a picture detailing the issue. The guy who replied, gave me a suggestion to check something that is normally the issue. Sure enough, I was able to use his suggestion and fix the issue myself without having to have him come out and do that very thing. I truest appreciate the way that they were able to assist me, and didn't want to waste my time or money. Such a blessing!!

Had the first listing over to clean the drains on Saturday - they used about three different…read moremachines to clean the drains and snake under the toilets. Kept hearing a loud sound like they were hitting cement under the house. Before they left we were quoted $7800 dollars to repipe from the upstairs in the house to the street. This did not sit with us very well - so we went online and checked out yelp.com and read all of the reviews for them - not good. Looked further down the list of recommended plumbing companies|plumbers. Well we Chose MR. ROOTER PLUMBING OF NORTHWEST INDIANA - Very Professional, Very Reasonable, Honest and pleasant to speak to and paid a much better price and actually felt the fibrating of the ground outside which the other guys said they could not get very far with their snake - we were lied to. The cost may not have been much but all that they did was go back and forth to their vans and come up with that cost of $7800. WE RECOMMEND MR ROOTER PLUMBING OF NORTHWEST INDIANA - WE ARE VERY HAPPY CUSTOMERS FOR THE PRICE WE PAID. OH AND THEY DID CLEAN UP AFTER THEMSELVES BEFORE THEY LEFT. HIGHLY RECOMMEND MR ROOTER

I had water in the basement due to a basement drain that needed rodding. Mr. Rooter arrived…read morepromptly and were very professional. They took care of the problem and gave us some worthy advice. Wont hesitate to use them again in the future.