Delivery an estimate after initial visit at the house. It's been 2 weeks and I've called and asked about the estimate. Someone was to call me back that was 4 days ago. I was going to be a cash customer but I'm moving on. I'm now 2 weeks behind schedule read more

The job started with Lauren. Working with her to budget the job was a big deal. Lauren worked hard to make it fit in my budget. Your installers, Jon and Taylor were professional and extremely talented. I base that on the quality of work replacing my HVAC system. The quality of workmanship was apparent inside and outside. Jon showed his talent and artitree when he ran the exhaust from the furnace. Not a scrap was left for me to clean up! You have a good team of employees. I look forward to you keeping my system in tip top shape. read more

I'm a senior citizen who lives in Gary. I had a problem with a zone unit that was installed in May 2017. I called Megan who then scheduled an appointment for me right away. Drake Kloog, the assigned technician, was outstanding. Not only did he arrive ahead of schedule, he was also very respectful of my property. Drake never made me feel rushed. He took the time to listen to all of my concerns so that he could address the problem in an informed manner, and even invited me to ask questions along the way. After he made the necessary adjustments to get my unit up and running correctly, Drake then took time to fully explain everything he'd done in a way that any HVAC novice, such as myself, could easily understand. Sometimes it's necessary to go outside of your area to get quality products and services. I can emphatically say that it's definitely worth going the extra mile to do business with Earl's Heating & Air Conditioning, because they'll definitely go the extra mile for you! P. Jones read more

Matt Chapman came to service our furnace. I couldn't be happier with the service. He was friendly, professional and so knowledgeable. He explained everything and answered all questions and he was so genuine and you can really tell he loves what he does. I'm very happy with Earls service and will definitely continue to call them in the future. read more

Had them come out and they misdiagnosed an issue with my furnace. They said they would call me with an estimate to repair and never did. It's been weeks now. They shut off the gas to my furnace and didn't follow up?!? Luckily I got a company to come give a second opinion. They came out and they fixed the issue the same day. They saved me thousands of dollars. read more

I have had Earls take care all my heating and cooling needs for a couple decades now and, I have to say, they have stellar service. Never have I had to wait long should the need arise for a repair. I am also on their maintenance program and have been very pleased. All the techs are professional and friendly. I highly recommend Earls. read more

We have been clients of Earl's Heating and Air conditioning since 2003. They replaced our 1960 a/c unit with a new one and they also replace our heating system and all duck work. They did a fabulous job. We are still clients of theirs. If an issue arises all I do is call them and they come out that day if possible. We carry a maintenance contract with them, they call and remind us when they are coming to check out everything. When we got flooded in 2008, they came out and checked everything out for us and dried out our heater. I would not go any where else. They are the best in my book. read more

We had been a previous customer and had them come out to do a check up on our geothermal AC. Replaced a part and said everything was good to go. Then when it actually got hot, our AC stopped working and they REFUSED to come out even though its 90 outside and 80+ in our house. Said they're booked for 3 weeks, did not offer any after hours call or anything to squeeze us in for an emergency call. Told them they lost our business since we could not count on them when we actually need them. What kind of crooked careless AC company doesnt come out to fix broken AC that they worked on, and said was fine, WHEN ITS 90 DEGREES OUT? read more

Our furnace went out a week ago. Earls came out and replaced our furnace and air conditioner. They did an excellent job. We are extremely happy with the quality of service and professionalism we recieved. Anthony and Shane are excellent. They explained everything and were very efficient and friendly. I would highly recommend Earls and especially Anthony and Shane for their expertise.Thank you from the bottom of our hearts! Thomas Coulombe and Patty read more

If you want to be absolutely ripped off use these guys when your furnace is down and out. I am a maintenance professional and as such deeply understand how the cost structure how equipment maintenance cost are developed. My furnace stopped running when It was -6 degrees F, when I investigated with the limited information that was available I determined that the problem was either related to the control board or the inducer motor, since I had 110Volts going into the inducer invertor board I figured it was more like the inducer inverter board. Since I had no spare parts of more in depth maintenance service information I was forced to have to contact a service tech. Earls was recommended from one of our friends so we went with them. When the technician arrived he was unable to confirm whether the control board was defective but also suspected that the inducer which is nothing more than a electronically controlled exhaust fan may be the problem. Since he did not have any parts available to repair the furnace at the time he said he would contact me in the morning. He called me very early and said that the original parts were no longer available so he had to install a conversion kit consisting of a new inducer blower assembly , new control board , ignitor and thermal switch. The cost of these parts if I would have had time to spec out and purchase at the time would be well under $500 based on what I have found since repairs were completed. The total cost of repair was over $1300 which is absolutely ridiculously over priced. Assuming the parts even cost $800 which they "do not" that means they were charging $500 for 1.5 hours of work which puts their hourly labor rate at $335 per hour for weekend work. I can hire professional consultants that charge half this amount. All I can say is I have to get into the HVAC business and tell everybody that I will do the work for half the price they charge and I will still make out like a bandit. What really upset me is that fact that the manager could have cared less and was unwilling to do anything to reduce price other than use the money that I had already paid for them to come and tell me what I already knew was wrong with the furnace. We have friend in the HVAC business who as luck would have was out of town when this all happened. He said he could buy a new furnace for $1500 , just think about that for a minute. Stay Away!! read more

Earl's Heating and air provided me with great service at a reasonable price when my furnace stopped working. The service technician (Rick) was very professional, competent, and personable. The service technician came out to my home sooner than expected. He diagnosed and fixed the problem quickly. If you want quick competent service at reasonable prices I strongly recommend Earl's Heating and Air. read more