Highly recommend. Hit a deer and they were so helpful in guiding me through the process of dealing…read morewith insurance. They also were very quick with their repairs, kept in constant communication, and got me my car back before the holiday weekend. I hope not to need a collision repair anytime soon, but if I do, I know where I will go!

I had damage to my driver side door (which I could not open) and Wayne and his wife Charlotte…read moretreated me like family. They walked me through the process of what needed to be done to resolve the issue and was upfront on the cost. They did a wonderful job and I would recommend them to anyone who needs work done on their car and who wants someone to talk plain English to them. Sincerely, Donna Shipman

Still going with 5 stars. I ended up buying a new to me black MDX, that I really love. It took me…read morelittle to no time and Kyle was willing to listen to me. I love cars and understood what I wanted in my next one as well as what my car was worth. I also had an offer from another dealer as a trade in which allowed me to recognize my boundaries. Once we got the car (which I love) I knew something wasn't right. Sounded like the rotors but with the mileage it didn't make sense. I ended up giving it a week and then ended up bringing it in. I was in fact right and the team worked with me to get it all fixed up in a timely fashion. They were apologetic and kind. Once again a 5 star experience!

I am a diehard fan of Acura and on my 4th Car. The customer service is…read moreamazing and servicing and oil change is so smooth.. the lounge is equipped with starbucks coffee , water and snacks.. I mostly drop the car and work from there. There are private rooms for meeting etc. Love it!

On Friday, 10JUL2026, we had our appointment to deal with an issue of a vehicle we purchased (less…read morethan a week) that was sold with tires considered unsafe to drive and the 7 day warranty of going back and forth on the phone to get it approved. My wife and I were there for over 5 hours trying to get this approved which had involved with service advisor to speak with them. I would like to say to Benny Wong whom was very courteous upon arrival, to providing updates, and doing anything that was needed to speed up the process. Not only did he provide information needed to this warranty company but was an advocate as to the time to get it approved to providing photos as to why it was unsafe to drive. I got to say it was miserable, my husband came out of a procedure that morning off of anesthesia as we needed to get this fixed. I can not say enough to a tremendous thank you to both Benny but also the manager for taking the extra step and installing our new tires. It is hard to find a trustworthy dealer and even though we live 40min away, I am only going to this dealership for my new vehicle. sincerely thank you for caring Benny!-

Service is terrible. No response after two (2) messages for service and two (2) messages for Blake…read moreBoyd the GM no response. We have a service appointment set for this morning at 9:00 AM with no calls back for information.

Everything went well. I just purchased my second Forester from Hendrick. It is a 2023 Subaru…read moreTouring Certified PreOwned car. My sales Associate, Jay Weil, spent the time to understand what i was looking for and found it-- the second car i test drove.The dealership smoothed the process by handling almost everything - including all the DMV paperwork. I would highly recommend both Jay and Hendrick.

Update: their mistake was corrected after google review. We had tried to reach out via phone and…read moreemail and sadly nothing was done until I posted 1 star review. Then it was escalated to the general manager who made sure that it was all handled correctly -------------------------- Original review: Dealership does not do the service while charges customers for it. Then doing absolutely nothing to fix their mistake. My family has completed three transactions with this dealership, including the lease buyout of our vehicle on December 31, 2025. During the lease buyout, we were advised to keep our existing plates and were asked to pay our 2026 vehicle taxes, which we did. Several months later, we received new plates and a second 2026 tax bill for the same vehicle. Despite numerous calls and follow-ups, we've told that they will handle it. The issue remains unresolved. What has been most disappointing is the lack of communication and follow-through after the sale. We paid dealership fees expecting the registration and title work to be handled correctly, and we should not be responsible for paying taxes twice due their administrative error. Extremely unprofessional handling

I have bought three Audi's here since 2015. The sales experience for me has been top notch. No…read moreissues with the finance teams, but I typically lease and buy new. I am an Audi fan and have own six in my life. In general I mostly brought my cars in for scheduled or pre-paid maintenance and have had no concerns with the service department, had a few goofy things where a volume button popped off the central dash and mentioned it while bringing in my A5 for a service interval and when I picked it up they musta searched for the knob and reattached it or had one and swapped it in and it. was fine. Recently purchased my third Audi, since I've not had one since 2018 I will update this after my first service experience, but to me I never experienced issues with the service teams not doing what they wanted. I wonder if many people review their dealers though and most of the reviews here are for people who had a bad experience and wanted to report it.

Great car lousy operations can't get service 2 to 3 weeks booked out. What good does it do to buy a…read morecar from a dealer when they cannot service after the sale?

Worst experience I ever had buying a car from a dealer! Received a G wagon with a cracked…read morewindshield and multiple other damaged items. Was told everything was in great working order and vehicle was inspected before delivering it to me. Dealer attempted to blame windshield damage to shipping company yet I was able to prove it was not, which then prompted them to agree to cover it. Over $10k in items that needed repair! Save yourself the time and buy from another dealer - these guys are dishonest, rude and do not value customers. No accountability or remorse for any wrong doing on their end.

Outstanding Experience at Mercedes-Benz of Durham. From my very first visit, the team made me feel…read morevalued and respected. JB, Kyle, and the entire staff were knowledgeable and patient. Even returning for my second purchase, I received the same high level of care and efficiency.

DO NOT BUY FROM AMS SALES! This place is an absolute scam. I bought a 2006 Mercedes E350 from them,…read moreand within HOURS, the check engine light came on. They sold me a lemon and have the NERVE to demand I pay them to fix it! This is the most dishonest and untrustworthy dealership I have ever dealt with. They clearly don't care about their customers--just about ripping people off. Selling a car with obvious hidden issues and refusing to stand by their product is disgraceful. If you value your time, money, and sanity, STAY AWAY from this shady business. AMS Sales is the epitome of a crooked dealership.

Super friendly service, we brought a dodge truck ,It was easy professional and pleasant…read moreexperience,I feel like I made 4 or 5 friends that day, highly recommend them

This is the second time that this shop has turned a fender bender problem to a here is your car…read more Yes fixed, clean, no BS. Thank you guys.

Quick reply to quote request on estimate for bodywork repair. They replied they wanted me to make…read morean appointment to come in first.