Clinton Harrison was excellent. He kept me informed every step of the service process

I am a diehard fan of Acura and on my 4th Car. The customer service is amazing and servicing and oil change is so smooth.. the lounge is equipped with starbucks coffee , water and snacks.. I mostly drop the car and work from there. There are private rooms for meeting etc. Love it! read more

After Cary Acura this is a breath of fresh air! From the initial call to the experience at the shop it was the best dealer I have found in NC! The staff was awesome. The coffee was warm and the atmosphere inviting. I'd recommend heading there for your next car or service read more

The whole staff at Southpoint Acura was great but Perla specifically was a pleasure to work with! She was very knowledgeable about the different models as well as the classes within each model, which was super helpful. I was deciding between a few different things and she patiently answered all of my questions. She never laid on heavy pressure, and always had a cheerful, pleasant demeanor. I was specific about the exterior/interior color I wanted and she and Acura Southpoint delivered quickly! I left very happy with a beautiful RDX. Thanks to the entire Southpoint team! read more

Five big gold stars!!! I had to bring my car in for a recall last week. I was nervous about the whole thing but everyone at Hendrick Acura was incredibly helpful and walked me through every step of the process. Andy Gloc was who I dealt with and I do not have enough good things to say about him! He explained everything to me, was kind, funny, personable, and kept me fully in the loop every step of the way. He even sent me a video the mechanic who worked on my car (Ben, I think, who's also fantastic) took showing me everything that was going on under the car. I got my car back yesterday. They even did a couple things they didn't HAVE to do because of the recall like an alignment and oil change. It drives like a dream!!! I can say with confidence and certainty that I am an official convert and will be bringing my Acura here from now on for everything from a simple oil change to the big difficult stuff. Thank you all!!! read more

First of all, I love my Acura RDX, and for the last 5 years all maintenance has been at this dealership. Secondly, when I meet with the intake people, they explain everything, never request that I do maintenance I don't need, and even advise and help me take advantage of discounts. Lastly, I always wait for the car, and it is always ready exactly when they tell me it will be. Plus, the coffee is good while I wait read more

My wife just returned from your showroom. I must say we were underwhelmed, we walked around the showroom for about 10 minutes and not one employee even said a word to us. As the place was not busy, I assume we didn't look like we were worthy of their time. Needless to say we will not be back to any of the Hendric auto group showrooms. read more

Service is always great and a pleasure. I worked with Matt most recently and he did an awesome job in taking care of my MDX. Same day service and a peace of mind as I was scheduled to travel the very next day. Stephaine M read more

Kareem was such a joy to work with and I had a fantastic buying experience with him at Acura of Southpoint. He was patient in answering all my questions, had such great attention to detail, and really helped make the moment special. I really loved the red ribbon touch and photo ops. Thank you Kareem! Adham was excellent in helping to get me the deal that I wanted for the vehicle that I wanted and helped me tremendously during the contractual process. He pulled all the stops to see to it that I went home with the car of my dreams for the best value and I appreciated all of his extra effort. Thanks so much Adham! Overall, I would highly recommend Acura of Southpoint to family and friends. ************************* UPDATED REVIEW 40 days after purchase: I love my new 2024 Acura ZDX but I am disappointed that I have been faced with a number of administrative challenges since having purchased my vehicle. First of all, I had a number of difficulties with reflecting as enrolled in the Acura EV app, an issue that was not resolved until after repeat calls to the dealer only to be directed to Acura Corporate Office. Second, I did a One-Pay Lease option and so while I recognize that it is something dealers are not very familiar with executing on a regular basis, I was asked by the dealership to sign a total of 3 lease agreements (the first when I bought the car and 2 additional versions) due to errors on the first two that caused it to be rejected by Acura. After signing the accepted lease agreement, I have made repeat requests to the dealership to be sent a copy of the accepted lease agreement for my records and I still have yet to be sent anything via email or in the mail (I have requested it on 3 separate occasions with Adham M, the Financial Representative at the dealership. Third, because I had a custom/personalized license plate on my trade in vehicle, my tag was transferred and I was told that my registration would be coming in the mail. I am unable to get the home charger installation credit from Duke Energy (over $1,100) because I have to show proof of vehicle registration but my new registration still has yet to arrive. I was advised by Adham that it should have come no more than 3 weeks after the purchase on March 10th (I am writing this on April 20th). I inquired about my registration twice, the second time of which was this past Friday, April 18th Adham stated that he would give me a call back by 1pm with an update and would also send a copy of the lease agreement that I still had not yet receive. Neither of these things have happened. The same evening I bought the car after signing the dotted line, and while my rep Kareem sat in the passenger seat and helped me get onboarded with OnStar, Kareem asked me to go to Google to leave a review right then and there for the dealership if I didn't mind but in hindsight I should have declined to leave it so soon after purchase in case I ran into any difficulties of any sort after the fact. I have chosen to escalate the aforementioned issues but felt it necessary to update my review now that I have had this experience with the dealership and still have issues unresolved. read more

Seems alright. It is near the end of the Hendrick's auto campus. I like that the input for the cars is inside of a very fast moving garage door. read more

I love my Acura, had it for about a year and a half. Recently, I had an issue with the sunroof. Since it was still under warranty, they replaced it for free. I also got a loaner which was super helpful. My service tech was Aaron, and he was very responsive. He kept me updated every step of the way. My partner and I both got our cars there, worked with Bill Crozier. Super guy, I'll get another from them! read more

The service was fantastic! Technicians are prompt, friendly and communicate well if there are any concerns!

I visited Hendrick Acura for a comprehensive service appointment last week. I was greeting in a friendly manner and they also provided a near-new loaner RDX for my use for as long as needed. Status updates and follow up communication were great, too. I wasn't around long enough to see the waiting area but based on what I did see of this new location I'm sure it must be top notch. A complimentary wash and vacuum was provided and my car now runs like a top. The reason that I've only given three stars in this review is a new tear in the leather of my car's passenger seat that I know was not there before my appointment -- see the photo. (There was some work done on that seat's power window so it was obvious that some time was spent in that part of the car). Unfortunately I had laid my paperwork right on top of the passenger seat at pick-up time and so didn't see the damage until I arrived home. Other than this, I was happy with my service experience at Hendrick Acura Southpoint. read more

Hendrick Acura Southpoint - Tear in passenger seat - Auto Repair Near Me - Durham, North Carolina

Edgar Murphy is excellent. I've worked with him twice now on the purchase of vehicles, new and used.

I worked with Bill buying a RDX. Bill was helpful, patient, and easy to work with. Great customer service. I would definitely go back for a future purchase read more

Wow! I am VERY impressed with Acura at Southpoint! I called Acura because our dealership got a car from auction without a key. They told me they'd cut me the key and asked if they needed to program it. I said no bc we have a programmer. Just need the key cut with the chip. I spoke to Chris on the phone. He was very polite, and knowledgeable and very quick to respond. I went the next day to get the key cut. I walked in and I was immediately greeted by Ryan at the door. He asked my name and asked what I needed. I gave him all of the information and he very politely escorted me to the service department. As we were walking he offered me a water or coffee. I selfishly asked for both. I could use a coffee but coffee makes me very thirsty! He offered to grab it for me like he did the water but he said "I can let you do it bc it is a multi drink beverage machine, and you can choose your own coffee options". I thanked him very much. As I was getting my vanilla latte, he introduced me to Bill. Bill was very friendly, open, and also very knowledgeable. He walked me the rest of the way to the service desk in the back, keeping a nice conversation. So far, both Ryan and Bill were very hospitable! Finally, Bill waited with me when we got to the service desk bc Chris was with the customer before me , so Bill could introduced me to Chris who worked the service desk. Chris knew who I was before I even told him my name. But, I had told him I needed a key cut for an Acura for our dealership and he remembered my name and that we spoke on the phone the day before! Very impressive! I started talking to the customer before me while we both waited as Chris cut our keys , and Chris was so nice and polite and helpful, that when he came back , he never interrupted my conversation I was having with the first customer. Any time something was ready for us, and we were running our mouths, Chris sat patiently waiting for us to end our conversation or at least take a break from it! I think saw the key Fob holders and I wanted one so much bc they were cute! Only problem is, I drive a Honda CRV. And Chris was looking for any Key Fob holders he had that could fit and match my car! He was so nice! He searched for about 5-10 min just so I could get one for my Honda! I told him "this one doesn't quite fit but that's ok bc I don't use these buttons on the end. I'll make it work" so Chris allowed me to try it on my key ring. It fit! 2 of the buttons on the bottom didn't line up, but all in all it fit over the Fob. So I said "I'll take it!!" Even though Chris Warned me it wouldn't fit quite right. I told him "that's ok. I'll make it work!" And he rung me up! As I was leaving , I am still talking to the other customer, Chris is still helping both of us, and waiting so patiently for us to break in conversation and confirmed with me that he gave me back all of my papers and my ID. I said "yes!" And I thanked him very much. All In all, Acura was amazing. From start to finish. I am super impressed with the hospitality, patience, respect, reliability, and genuinely wanting to help me fulfill my needs. I recommend Acura at southpoint to everyone! I hope Acura knows what amazing and loyal representatives they have working for them and treats them as well as they treat all the Acura customers. They deserve it, and more! I've never personally driven an Acura as my personal car, but bc of these 3 Acura employees , I really do want to buy an Acura and drive it for personal use now!! Thank you so much Ryan, Bill, and Chris! You 3 are amazing! Thank you for your hard work and making me feel very welcome and that you WANTED to help me and that I wasn't a burden. All of you should get a promotion and a big raise!! ESP for making someone who doesn't like change, wanting to change her car!! 10 stars for each of you!!! I just read what the owner wrote under "specialties" and wow. He is NOT wrong!! That's exactly how I felt and what they did! Felt like I wrote that myself !! read more

I take my new Acura RDX here whenever it needs to be serviced. Customer Service here is great. When I had an issue that required my vehicle to stay for a few days, I was able to use a nice new loaner vehicle, a big Acura MDX. They kept me regularly updated on the progress of the repair until it was ready. Regular maintenance, like an oil change, is quick and easy, especially with the prepaid plan. read more

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My daughter purchased a car from here a month ago and everything went well "that day". Three weeks later she learns they need property tax to be paid before they can register the car. (In SC). She hadn't received a tax bill so she called her county's tax office, did what needed to be done. Paid the tax bill and emailed the receipt to the salesman who was going to give it to the finance person. One week later the car still hasn't been registered. Per the finance person yesterday morning he was waiting on proof taxes had been paid. She sent the receipt AGAIN. He stated he would TRY to have it expedited. In the meantime what is she supposed to do with a non-registered car and expired tag on a holiday weekend. Bad business. I had planned to purchase a car from here. Will never happen read more

We had a great car-buying experience at Acura SouthPoint. Jacob T. was great to work with and Matt H. in service/parts, as well. Both show exemplary customer service. read more

I was just coming for a test drive... ended up taking home the most beautiful vehicle I've ever owned. Jonathan Honey was my sales rep. He was very professional, attentive, and he and his sales manager, Steve, gave me a great deal on a used TL in EXCELLENT condition! I'm extremely happy with the service and products rendered and highly recommend that if the salesperson and comfort of the process is important to you in your car shopping experience, contact Jonathan Honey directly at jonathan.honey@hendrickauto.com! read more

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Fed up is an understatement with this dealership. Spoke with GM over a $3k warranty added without discussion during closing and was told I could have it refunded. Spoke with a guy in finance, signed the papers and now 4 weeks later it has still not been refunded to the loan. Our email a week ago also asking for an update has also gone unanswered. To add insult to injury I was told I could use the oil change warranty at the Raleigh Acura, which turned out to be completely false. I sincerely hope no one has the awful experience I have had/the ongoing issues that continue to persist with this dealership. read more

Very helpful staff and knowledgeable of what we needed assistance with. Very happy with them and will continue to use them for appointments.

I recently went car shopping at Hendrick Acura Southpoint and I had the pleasure or working with salesman Russ Buxton. He made me feel comfortable as he assisted me with the purchasing process. I must say that this was my best car shopping experience. Russ was very informative as he was answering every question I had patiently. Nowadays, with the issues of a pandemic, it commonly seen that car salesmen just don't do enough and their only objective is to get money out of your wallet. But, salesman like Russ delivers an incredible service and gives a very pleasant experience. I recommend and will continue to use Hendrick Acura Southpoint for the years ahead. Thank you for the experience. read more

Service department recommends unneeded repairs. Recently they changed out wiper blades only a few months old that were working great. Bottom line,lean over and grab your ankles when you follow their service department "recommendations". read more

My husband and I have visited this lot a few times in the past year while searching for a car. Each time we were treated with respect and patience. Yes patience. There was no pressure at all and they were great at communicating with us. This last visit, we worked with Mason. We were looking at a used Volvo on the lot, and he did his research on that car before we came in. He was able to answer every one of my questions. We also decided to drive the RDX while there, and he was quick to suggest a model they had on the lot in the price range we were working with. Overall, a great experience working with a great business. read more

I had a dead battery and needed to get to an important doctor's appointment. After AAA came to jump my battery, I drove immediately to Acura Southpoint to get a replacement. Andrew and Brandon went out of their way to take care of me so that I could make it to the appointment. I was 10 minutes late but still managed to be seen. I have been a loyal customer since 2011 when I bought my RDX which is still running great (except for the battery). I would recommend them to anyone, particularly women who know nothing about cars!! read more

I have purchased many cars over the past 40 years. Nothing compares to the knowledge and kindness my daughter and I received from Bill Crosier at Hendrick Acura Southpoint. He was very patient and answered every question I asked. Bill knows every detail about these vehicles! I highly recommend Bill and Hendrick Acura Southpoint, without a doubt. read more

It's never fun to take the car for service. When the service team exceeds expectations, for a picky person, it almost makes the experience pleasant! The last time I went, dreading it, just before a Move out of state, the service department told me they didn't have wipers in stock. We were finishing up our packing and intended to leave in two days. We felt overwhelmed by needing to make a 30min trip to the dealership. But mike, Juan and Jose came through! They offered to drive the blades to the house. What a fantastic team! Thank you. read more

Hi. I relocated to NC 1.5 years ago and I am so happy that I came to this dealership. I get service with my FAVORITE service advisor, Andy, and he ALWAYS makes sure that he takes care of me. I am now on my 7th Acura and the dealerships I've dealt with in the past in VA don't even compare to the service I have received here. I completely trust him and he has always gone above and beyond to assist me. A few days ago, I came in for routine maintenance and ended up leaving with a new car...LOL!!! I wanted to lower my car payment & had the PLEASURE of being taken care of by Edgar, who is amazing too I might add. He listened to my needs & I didn't feel like a number. He wanted to make sure that I was 100% satisfied and I definitely was. It made me feel good to know that they care so much about their customers & that they have high ethical and moral standards that they live/work by. They work as a team & that is a big difference from the VA dealers I've unfortunately purchased from in the past. It is safe to say that I am now a Performance Acura "lifer"...I will not ever purchase another Acura from any other dealer. :) Thanks so much for everything gentlemen!!! KUDOS!!! read more

We had a wonderful experience! Our sales rep Jonathan was fantastic and made the experience easy and enjoyable! Everyone was knowledgeable and easy to work with. The free coffee and snacks was super helpful since we also brought our 10 year old daughter along. We would definitely continue to purchase from Hendrick Acura:) read more

The battery of my 2-year-old car broke down right before Thanksgiving. With all the errants to run and guests coming, this is last thing I need at the stressful time. The Acura Southpoint made extra effort to schedule the appointment. It was done less than an hour with a complimentary car wash! The waiting area was comfortable and I got my work done with their secure Wifi network. Everything is great! THANK YOU! read more

Service department impeccable! Every time we need to take our car in we have received great service and the care take. My negative review is in regard to the sales department. We came in to look at a used vehicle, not Acura brand. We test drove it and told the rep what our offer was. We did our research and knew this car was on the lot over 60 days and wasn't an Acura. He then began arguing with us and implied we couldn't sell a vehicle. I kid you not, they guy said "Have you tried to sell a car in 60 days?" As a matter of fact I sold one of my previous cars over a weekend. He then went to the managers office and know he ran his mouth. The manager came out to say that the price was the sticker price then turned his back on us and walked away. If this is how you treat customers it is despicable. If you are reading this I strongly suggest taking your business elsewhere. There are about 4 or 5 dealerships surrounding it so hop on over to BMW where they consider all offers and don't treat you like dirt. I know because that's where I took myself and bought a car. read more

Great service as Daniel was excellent with our repair/service recently. We feel he went out of his way to assist in our visit. We have only used this facility for the last 7 years second to none: Thank you! read more

Absolutely wonderful service...from the moment I checked in. There were snacks, coffee and water available. I was provided with updates through the waiting of my vehicle for service. I was even walked out to my car...great service. I was recently servicing my car at Southpoint Honda and the experience was ALWAYS horrible. I'm so glad I made the switch to come to them... read more

Customer service follow-up review (please see my previous review on August 31, 2017): On 9/4 Jill from Performance Acura responded to the Yelp review that I completed on 8/30. In her response she stated she would reach out to me to rectify the situation. That never happened. I called on 9/6 (left a message) and twice on 9/7 (left a message on first try and she answered the second call). During our conversation it was agreed that she would put a gas card in the mail as a means of them making the situation a little better. At the close of our conversation she stated that she would put a get the gas card and mail it on Friday, 9/8. On 9/12, Jill posted another message to my Yelp review and thanked me for allowing her to rectify the situation and if I needed anything else to please call, etc, etc but I had yet to receive anything from her nor Performance Acura. Well finally on 9/18 I had a FedEx envelope from Performance Acura waiting for me when I arrived home. Much to my surprise, I opened it and found a gift card attached to a Performance Acura envelope, nothing more, nothing less, including a note of apology for the delay. I guess most customers would be ecstatic about the gift card but I was promised a gas card and the type of gift card I received does not work at gas stations without an act of congress. I am overdone with this situation and still remain disappointed and underwhelmed with the level of customer service displayed by the parties involved at Performance Acura. read more

I was turned away by Leith Acura in Cary and went to Hendricks instead. I am so glad that I did! I received absolutely amazing customer service (thanks Dan McCaffrey!), they were forthcoming on any and all repairs that needed to be made, and were extremely generous and helpful. I cannot recommend them enough. They definitely earned my business and I will be back! read more

For some reason, I can't get any salesperson to return my calls or emails. When I filled out the contact form on their website, I got an email from Jamie Stockman and then one from Rebekah Martin (I assume they were both automated emails). I emailed and called each multiple times, and wasn't able to get ahold of either. Fortunately, there's another Acura dealership not too far away that's happy to take my money. I take delivery of my 2015 RDX AWD w/Tech tomorrow. If their sales department is this bad, I'm not sure I want to find out what their service department is like when the time comes. read more

I took my Acura here for an oil change & the customer service was great. Everyone from the scheduler I spoke with on the phone to the service rep in store was super nice. I even saw the guy cleaning the restrooms excitedly help a customer in the waiting room who had a question. When I got there they offered me a beverage before we got down to the details of what I needed. As for customer service it's probably the best I've experienced at any dealership. I did knock off a star because of the amount of time it took to perform the service even though I had an appointment. Two hours for an oil change , tire rotation, & overview of components. I've never had to wait that long for this type service at any place. I took off another star because I was told the the service would be $75 but the total ended up being $91 after tax & a $20 coupon discount. They had added on extra labor fees they didn't mention up front which brought the total up to $107. When a place gives you an estimate it should be all inclusive of what you should expect the final bill to be, & not a $75 to $107 jump. I'm willing to give them another try since they are so friendly, & there are limited Acura dealerships around. I will be more than happy to update the rating if the next visit goes better, but for now they are a solid 3 - 3.5 stars. read more

I had my 2004 Honda CRV service yesterday at Performance Acura. My AC was not working correctly, making my car extremely hot. Thankfully they got me in quickly in order to fix it before the scorching weekend we're supposed to have. I was impressed with the customer service Vikki had to offer. She made sure I understood what was wrong and the process to fix it. She also called to update me several time throughout the day. When I picked up my car, the AC was not only working, but my car's interior and exterior cleaned. I was extremely blown away by this! It was a nice surprise to not only have working AC but a clean car! All together, I give Performance Acura a 3/3, and I will definitely be bringing my CRV back! read more

I definitely recommend this auto dealership. The entire staff was extremely accommodating and friendly. We have had our RDX for about 2 weeks now and love it! There were a few hiccups in the paperwork so we had to re-sign some stuff but everyone was apologetic regarding that issue. Also, someone found a small scratch on the top of the vehicle before we were about to leave as they were detailing it. They brought the matter to our attention and lent us a rental vehicle until the scratch was fixed. I appreciated their honesty and ability to find a solution for that situation. Overall my husband and I had a great experience working with all the staff here. read more