I cannot say more about Anthony and A Reliable Taxi! He had great communication with me and he…read moreactually answered the phone! He gave me a call when he picked my mother up at the airport and also when he delivered her to her hotel. Now that is service! Her return trip to the airport was also great. Thank you Anthony!

A Reliable Taxi is a great taxi company to ride with. They make your trip seamless, treat you like…read morefamily and take you wherever you'd like to go.

I have used Hail-A-Cab in both Houston and Austin for regular evenings out as well as high volume…read moreevents such as the Houston Rodeo and Austin City Limits, and have found it simple, efficient, reliable and easy to use. More importantly, the cabs that I "hail" to generally arrive timely and clean with courteous drivers. No matter if I am requesting a pick up at a business location or residential neighborhood, the results are consistent for the most part. Also, the registration process is simple and quick (took less than 10 seconds for me) and using the application itself is just as simple. No more long wait times trying to call in to dispatch! I recommend this application, especially for busy professionals and attendees of big events. This review is based on my personal experience and all statements made herein reflect my personal opinion only. Your experience may be completely different.

I had a very, very good experience today. It was my first time to use HailACabHouston. I ordered my…read morecab to the Medical Center using the app a couple of days before I was due to travel. I received a confirmation e-mail, including a PIN to use because I elected to use my credit card to pay my fare. The transaction takes place only upon the cabby entering this random PIN. My cabby was so nice and personable, and his cab was shiny and clean. When I was finished, I hailed another cab, using the app. I received my confirmation e-mail immediately, including my PIN. This app is so easy to use. And I appreciate being able to track my cab, know how soon he will pick me up, and know the car number to look for. Again, my driver was very personable and drove a clean car. Two thumbs up today!

If you need a time-bound ride (leaving for the airport on a business trip or vacation, for…read moreexample), or simply need to get somewhere on time, guaranteed, call City Center Limos. I recently had a business trip and needed a ride to the airport. First tried the local Yellow Cab, and they make the Keystone Cops look like a well-oiled machine. They said, 'we cannot guarantee a driver will show up that early in the morning' ! I called City Center Limos and their Mr. Makesh picked me up exactly on time and delivered a safe, smooth and relaxing ride to the airport. Credit-card processing, e-mail confirmation of reservations, drop-off and pick-up were all done with a high degree of care, attention and promptness. Their service and professionalism is outstanding. As someone who needs a 100%-reliable ride to the airport, I would not trust anyone else. *****

I reserved a car for a business colleague coming from China for an airport pickup and transport to…read morea hotel in Sugar Land. It was specifically requested for the driver to be inside the international terminal with a sign with my colleague's name on it which is standard for this type of service. The driver was not there, parked in the wrong location, and then left! The manager eventually admitted that it was a new driver, but I would expect that this should be a fairly straight-forward process. It took at least 30 minutes of calling the company and my colleague to reassure that he would be taken care of. After delays a new driver was there and took my colleague to the hotel. When i spoke to the new driver he was persistent on my payment for the service, though I had already prearranged with the company. I have ensured that City Center Limos & Taxi will no longer be used by my company for hired auto transfers.

I rate this company a 1 because they do just enough to fulfill their contract. We specifically…read morerequested Ford Transit which we did receive at our initial pick up from the Houston Airport, however upon our return back to the airport we receive a vehicle of lesser quality. The Ford Transit that picked us had to be put in the shop, which is understandable as things happen and vehicles need servicing for various reasons to maintain them. We were told they did not send their Surburban because it did not have enough space to accommodate us, which is true as there were 7 passengers with a total of 8 suitcases. Our luggage was secured inside with strap, however the bags kept rolling throughout our trip from the Port of Galveston to the airport in Houston and we had to lay our rolling carry-on bags down because initially they were falling. I asked the very nice man that picked us up why did we have this vehicle, he stated he did not know. Therefore I called the office an was advised of why. I told the lady it is understandable that something happened to the Ford Transit and therefore it had to be put in the shop. It wasn't understandable as to why we weren't informed there would be a change in the quality of vehicle. I told her I believe we should be compensated by receiving something off the price we paid for good customer service. She told me she has to ask the owner who is out of the country for a few weeks. I stated there are various ways to communicate while out of the country such as email, whatsapp, etc., therefore since this happened on a Saturday I ask and expect for them to follow up with me by end of business day Wednesday of the upcoming week. Wednesday came, no one followed up. I called Friday, 3/1/24. I spoke a lady, I think her name is Katherine or Kate, and I advised her what occurred. She stated she will read the note and call me back. She called back within 10 minutes and advised that the contract states they can change vehicles if there's a maintenance issue and switch it for a vehicle with comparable capacity, which is what they did and I agree should happen, however I believe in addition to providing comparable capacity, quality of the vehicle should be comparable also, and if not take something off of the price for your customers. The lady stated the provided a comparable vehicle therefore they will not take anything off. I am not sure if I spoke with the same lady both times but both times that I spoke with a lady, the lady was a little spicy. The drivers were amazing & awesome, therefore I give them 5 stars. I give the overall experience 1, I prefer to do business with companies who do good things/betterment for their customers that goes beyond their contracts or minimal obligations to their customers, however this is not that type of company/business. Our drivers got us back and forth safely and they provided excellent service, which is the positive of this experience.

I booked Great VIP Limo service to take us from Houston to the Galveston Port and then to pick us…read moreup when we returned and take us to the airport. ALL communication was phenomenal, the prices were better than than the shuttle the cruise line offered for 5 of us to split, and the drivers were superb! We were dropped off right in front of the cruise terminal and picked up in front of the cruise terminal as well. I will definitely use Great VIP Limo again if I'm ever in town! Thank you for your courteous service!!

The best car service!!! Punctual, professional and affordable! Highly recommend!! Look no further!read more

Deceptive Trade Practices. This service showed us a Party Bus during our visit to the Head…read moreQuarters, but during the event showed up in an uncleaned, with holes in the seat, no proper ventilation and failure to meet and fulfill the contract. Did not provide the unlimited drinks in the contract.

Do not ever use ACE Limousine in Houston! Our bus broke down during the most critical part of our…read moreprom evening. I wanted some money back, and the owner basically said that it was my impatience that caused our group to get split up. He said the bus was only broken down for 20 minutes which in fact it was broken down for 45 minutes. We had to get our kids off of school property so multiple parents had to drive to pick them up. He told me that I shouldn't rent a bus if I can't afford it. He said it was my "American ways" that makes me want to get something without paying for it. Total jerk!!!

My business partners and I were attending a summit in Houston, Tx Oct 28, 29. We were in need of…read moretransportation to the IAH airport from the Holiday Inn. The Holiday Inn gave us a business card. We called to schedule a time for pick up. Immediately, we were able to connect and schedule a pickup at 11:00am. The impressive thing about A VIP Car and Taxi Service is that Jilly arrived 15 minutes early, called to let us know he had arrived. Jilly, was very professional, safe driver and friendly. The vehicle was clean and large enough to hold our luggage. I highly recommend this taxi service for all of your transportation needs whether it's locally around Houston or any other city in Texas. Job well done Jilly!

I do not recommend this car service. Communication was completely nonexistent. When we landed at…read morethe airport, no one was there to pick us up and we couldn't get in touch with anyone. Every call went straight to voicemail, and the only response we received was a text from the driver saying they would call us later -- even though the service had already been paid for. We were left waiting at the airport for about 30 minutes with no updates or reassurance. When the driver finally arrived, the experience did not improve. They were unprofessional and drove very unsafely, nearly hitting several cars. Multiple other drivers were honking because he was cutting them off. Overall, the lack of communication, reliability, and safety made this a very stressful experience. I would not use this service again.