The nicest consignment store have ever been in. The owners April and Ashley were a pleasure to…read moreknow and I wish them well on their new endeavors God Bless+ You Both

Walked into the store today. I was not greeted at all. The person working was too busy in a…read moreconversation to even notice I walked in. I browsed around waiting to see if she would show me around the store. After being ther five minutes and not even a Hi, I walked out!

A few weeks ago, I overheard a couple of employees complaining about their jobs amongst each other…read moreand another (I think she had to be new) said there was no training because of Covid. That explains the horrible service. They aren't training their staff. What a total turn off for employees to be doing this while customers are in the store. I left.

I love Torrid clothes and I used to love shopping at this store, but never again. Salespeople just…read morestand around and talk to each other - couldn't even get into a fitting room and there was no one else in the store. They used to have great people working here but they seem to have all left. The new manager (D something) is so rude and unkempt it's unbelievable for a fashion store. Shop on line or make the drive to GR or Novi.

I may be to 'old' for this store (56) but I still love it...I just think they do a great job with…read moremerchandising the latest in clothes n housewares/gifts. Great displays, nice help. Reasonable prices. I really enjoy all their locations. I always buy something. Highly recommend.

I really only appreciate urban during sales.. they appeared to have more 50 percent off sales a…read morefew years back. The store itself was fine, sale section minimal.

They have a wonderfully convenient location near Bath and Body Works in the Birch Run outlet mall…read more A women's plus size store, it's definitely specialty buying. We've been here twice and have purchased nothing. We were touring the state, last year, and decided to stop in. Upon realizing there was nothing I could use and nothing small enough to fit my wife, we apologized to the women working there. "Omg, don't apologize! We're so glad you stopped to take a look. We hope you come back on your next visit to Michigan (we live in Alaska) even if it's just to say hi!" This year we came back and brought a cousin, Deborah and our two Vegas friends we've known since high school. They loved the shop and the women working that day. Deborah actually found a blouse for an informal wedding the next day. Our friends seemed to land in clothing Mecca. Two outfits each and she walked off with new shoes and various ladies things. Lucky for her sizes range from 12-30. She actually said she couldn't find anything like this for the prices back in Vegas and they plan to return. I feel good knowing I've helped my large friends! 08/23

The energy of this store is so negative. The employees are so rude and seem miserable. Today I went…read morein looking for something for vacation. I grabbed a sweater and I went back to clearance. An employee was working in the clearance, and she kept pushing into my back as I looked. I moved back, and then she said, "Oh, sorry. I didn't see you there." Yeah, okay. When I found what I was looking for, it was priced $75, but online it's priced $20.99. I put it back and went to look at my size on the other side of the clearance. As I started walking, another employee walked right for me and did not attempt to stop. I stop short of us crashing into each other. She says nothing and continues on her mission. I put the sweater back and left. This is an excellent example of why your stores are failing. The elitist attitude of Torrid employees is so gross. It's their world. What is the deal with the prices!? It's like self-sabotaging. I'm done trying with this store.

I was trying to shop on their website and I had 3 items in my cart I was super happy a discount had…read morebeen applied to all the items right as I was checking out the discount disappeared I contacted support and all they said was they were fixing the discount and when it went back up my items would no longer be discounted. Customer service is rude, unhelpful, and switching prices on people right as they check out.

What a fun little shop! A wonderful mix of vintage clothing and new pieces and accessories. It's…read moremore than easy to put together a really rockin' outfit here, complete with jewelry, for a fairly decent price. The benefit of going to vintage shops like these is that they do pull together the best pieces from thrift shops so you can pop in and find great stuff without having to scour the racks for hours to find a gem. Although what you make up for in timesaving you do lose in price, as most of these shops will run you more than your average goodwill. Luckily, Mix seems to be pretty reasonably priced, both on their vintage pieces as well as their new inventory. They also has a nice selection of furniture and home decor, again both used and new. Really cute stuff. Today when I popped in they were starting to put out their Christmas inventory. They've got beautiful sparkly trees in a myriad of vibrant colors, lots of those fancy cardboard holiday houses coated in glitter, and some lovely ornaments. A great place to stock up on some vintage and new holiday decorations should you be in the market for the stuff. Finally, the staff is REALLY nice. Very friendly and helpful. I didn't feel awkward walking around there in the slightest. Sometimes the staff in shops like this will watch you like a hawk but these folks were pretty chill which made me feel at ease. Can't wait to get back after they've put out all their holiday inventory to pick up a few things!

Excellent customer service! This is a great location with cheerful, helpful, professional employees.read more

Hearher was awesome. She is the store manager. Very friendly and helpful. Helping me look up my…read moresize and my style. Definitely recommend shopping here.