Meghan got me into the shop with an appointment as soon as possible. She listened to my needs and…read moreshowed me a variety of dresses that were within my budget but that I may not have chosen myself. I felt very taken care of during the process and left with a dress and a recommendation for a tailor.

Customer service and standing by what built you as a business has changed. I purchased a defective…read moregown from this business that is known for their gowns and has been around for years. Unfortunately the only thing they value is the might dollar. They refuse to acknowledge that they ruined a once in a lifetime event and chose to place blame on the customer. "Final Sale" is the loop hole they use to justify faulty products, including the gown I bought for $700.00 Buyer Beware Shop elsewhere

Excellent experience from the first visit to select the Tux and get measured to pickup and easy…read morereturn. I haven't rented a tux in 27 years, but I was treated like a frequent customer. The Tux and shirt were, as you would expect, clean, well pressed and in style. The choices of style were excellent without being overwhelming. I was guided through the process with care. When I arrived to pick up the Tux it was all ready to go. No wait. Return is an easy drop off 24/7. Two others from my office rented from Delux for the same event and all had a great experience. I recommend Delux highly and will use them again!

Came to Delux Tux Franklin for my sons prom tux (that I totally forgot about until a week and a…read morehalf till the even). Even with that I called first and was told that it was no problem, come on in. We went last Wednesday 3-26-25 and we were greeted by Louie. My son was able to pick out a tux pretty quickly ( he knows what he likes). Louie made the process very quick and easy. We were supposed to pick up the tux on Thursday 4-3-25 but I happened to have some extra time yesterday so I called to see if we could possibly come get it and they said yes they would have it ready. My son and I went in tried on the tux and picked it up for Fridays prom. So helpful and made my life way easier. Not to mention the price is spot on. No need to pay what it would cost you to buy the tux outright (that was the pricing I received from other tux places in my area). I would definitely recommend Delux to anyone in the area looking for a suit or tux.

Great value and service! I didn't know they sold suits. Thought it was just rentals. Dana was very…read morehelpful. Quick turn around time on alterations which are included in the price. Suit jacket, pants, shirt and belt with alterations all for under $500 and I get to keep it to wear again in the future.

This company nearly ruined our wedding day. I ordered my groomsman suits well before the recommend…read moretime to do so. I was informed 2 days before the wedding that one of the suits was ordered improperly and was unable to be altered. They offered little assistance or apology. After much back and forth, we were able to get the right suit mere hours before the wedding and only with the assistance of my brother in laws who had to drive over an hour to pick it up. They initially offered a discount on the incorrect suit but never made good on that promise. I would not recommend them to anyone unless you want to be disappointed and stressed out on your wedding day.

Assistant Manager Jacqueline Ramsey saved my life. My Jos A Bank in Los Angeles gave me a black…read moresuit that was one size too small and it was shipping to this Jos A Bank. It was three days before the wedding and we did some last checks on it and discovered this nightmare. But Jacqueline and their incredible Tailer jumped to it, found me new clothes and adjusted them to fit me exactly the way it should have been. She went above and beyond to do this for me and she and her team just had that can-do spirit to them. She is amazing and deserves all the appreciation.

The manager of this store butted into a conversation I was having with someone else 15 feet away…read more Our conversation was pertaining to what we were going to eat for dinner that night, and the manager Greg asked if I ate meat (he brought it up, not me) and when I said no he proceeded to make unwanted condescending comments about how he is a hunter who couldn't live without meat. This wasn't done with humor and I was stunned. This isn't a complaint about the morality of my diet, this is an employee straight up mistreating a customer for no apparent reason. If you're looking for a really uncomfortable unprofessional experience, ask for Greg, he'll totally hook you up!

Good service, reasonably priced, get cleaning and tailoring done quickly. Highly recommendread more

They ruined the buckles on my jacket, didn't apologize and told me the material is cheap, and…read morecharged me $25

My old tux was just not fitting right anymore and I have an event coming up I need a tux for, so I…read morewent in to see John. He checked out my tux and how it fit me and suggested keeping the jacket and getting new pants and a shirt, which I did (and was cheaper than a whole new tux). John had me try on multiple sizes of pants and shirt to get the best fit, and told me about the different options. The new pants and shirt fit way better than the old ones and the price was reasonable. My tux looks so much better now!John is a friendly guy and the service was excellent. I would definitely go back here if I have further tux needs!

I just got married this past weekend in Waltham. During the wedding planning process, I researched…read morevarious online suit rental places such as Menguin and the Black Tux at Nordstrom. I was unimpressed by the service I received by them and the way they calculated measurements (Those services don't actually take measurements and you have input the information yourself). I also had bad experiences with Men's Warehouse in the past with other weddings that I have attended as a groomsmen. I realized that there was a local option in Waltham for me to check out. The staff at Formalwear Ltd were very friendly and knowledgeable. I visited the store multiple times as I collaborated with them and my fiance to select the perfect tux combination for my wedding. I picked up my tux a couple of days before the wedding and the size for some of the parts of it were off, but it was no problem at all as they overnighted the correct sizes. Everything fit perfectly for my wedding. If you need to rent a suit or tux for a local event, I highly recommend them!

you know- I phoned in to discuss what I had in the way of used clothing- for possible Sale- that i…read morewill never fit into again. The gent that answered- was great, very patient- personable, he heard my story- what else you got? what size suits- etc. no rush, no hassle very polite. They had sufficient stock at the time- so maybe some other time when i visit Mass. ave. we can make a trade-in- give some gently used mens clothes a new home- This facility with this kind of staff- is surely worth a visit if you are looking to buy- Cannot imagine you NOT being treated with respect- from a Gent. that knows clothing- and it's worth. my evaluation, for your consideration- from an ole Geezer !!!!

Staff was extremely rude to me. Also, be sure to check your suit thoroughly before buying. Got sold…read morea suit with moth holes they wouldn't take back.

Wide selection of dresses and some men's formal wear. Staff was friendly and willing to assist.read more