I find that this community is truly a quality organization whose CEO has extensive experience in…read moreoperations. The managers are some of the best I have ever come across both from an experience level as well as personality and passion for the seniors. I wouldn't be worried about a reduction in staff at the top level as this is prudent business management during these fiscal times. My experience and the residents I know who have moved there in the last 6 months tell me they are extremely happy to live at Aviva. You have to be careful about all posts you read both positive and negative - always validate!

My mom lives in skilled nursing and she gets amazing care, everyone is so nice and the place is a…read moreclass act. Thank you

Well what seems like a good place and a great rate is just a scam to take your money. Was quoted a…read more"special price" and placed on a waiting list being promised the deal would be honored at any time the. They had staffing changes and everything went downhill and that was a flat out lie and they added an extra $900 on after all the medicaid paperwork was approved for the lower cost. Called all the way to the top and got a "sorry can't help you." Sad that our elderly population is being treated like this.

We moved from NY recently and moved my dad down from his assisted living facility there to Savannah…read moreGrand. Where do I start? The experience has been awesome! I cannot say enough about all the help Michele and the staff have given us from getting the correct paperwork filled out to leaving things in the fridge to welcome my dad. He moved in yesterday and the staff immediately formulated a plan for his best care. They have gone above and beyond in EVERY area.

STAY AWAY FOR MEMORY CARE! If you are looking to put an…read moreAlzheimer's patient into their memory care, do yourself a favor and seek out another facility. My mother was transferred here and the arrival was a disaster. She was found wandering the parking lot and asking for my father (who has been dead for 31 years). Then once they got her into the unit, I was told by the nurse that she was very uncooperative about taking her meds. Why they couldn't slip it into her food or drink is beyond me. Then when I called to see how she was, both times I was connected to Deborah. She had the most miserable tone in her voice and complained about my mom packing and unpacking. I did research on this and it's very typical for Alzheimer's patients to do that when in a new place. She also said that she refused to take her meds. Why is this even an issue for someone who is supposed to be trained to take care of people with dementia? Then we were told after she had been there for only 5 days, she was going to be kicked out. We asked for help from the staff there to find her a more suitable facility. It typically takes about a month for people to get adjusted. They gave her 5 days! The director, Michelle Orlando, told us she "exhausted the search for every place in the area." My husband called 2 places the same day and we were told there was plenty of room at both. The icing on the cake was when Michelle told me "Your mother has been absolutely vile to everyone here since she arrived." This was already an emotionally draining time for me and to be told those exact words about my ailing mother told me all I needed to know. She was moved to another facility and is doing great. This is because the new facility has properly trained staff - not miserable nurses who complain about my mom and a director who couldn't even be bothered to call another facility for me. STAY AWAY FROM THIS PLACE! It's truly all top show. They entice you by showing you their facility and claiming to have properly trained staff. This is false! Good luck if your loved one comes here and experiences the anger that most dementia patients will go through. Their staff aren't trained to handle those patients. On a side note, they charged us $4400 which was fraudulent. Mom wasn't even there a month, yet they wanted to try to get over half her monthly rent on top of the $10,000 I paid them. They are truly fraudulent in their practices and what they promise people. All this while we are in an extremely vulnerable position. If this keeps one person from making the same mistake we did, I'll be happy. BTW, for those looking for memory care facility, please make sure the staff is licensed to administer alternative delivery systems such as a topical gel for benzodiazepines. This has been the saving grace at her new facility.

The facility is fabulous, the staff caring and engaged, and there are LOADS of activities to keep…read moreeveryone who wants to participate involved. I was so sorry to read about the previous negative review. It's not what most have experienced here.

After two years of residence I cannot give a positive review! The food is institutional, poorly…read moreprepared, never changing and not healthy in choices. Maintenance is poor. Waiting for a clothes dryer to be repaired or replaced when moving in took two months, later a broken washer took over a month. A nonfunctioning shower in guest room was not corrected while I had company for a week and still not fixed when I left! They had changes in management twice and neither was efficient or caring. The apartments were lovely and spacious but housekeeping was non existent the first 18 months and then poor until I left. The residents were very nice and friendly but poorly screened for IL, assisted living or memory care. I cannot comment on anything other than IL where I lived.

My aunt lives at Amira choice and the care is amazing. The staff in the dining room go above and…read morebeyond to please everyone. The caretakers on the floor she lives are also spectacular. The assistant director Donna McGrath is always available for any feed. Back. I can't say enough about how hard everyone works to make her stay at Amira wonderful.

Inexperienced and incompetent management results in emotion-driven…read moredecisions (rather than logical/rational) that can endanger the welfare of their residents. I'll report healthcare violations with Florida's Agency for Healthcare Administration to request full investigations. The formal complaints may take time to appear on the AHCA website. Beware of this facility. There are many better options. Qualified and experienced management is paramount. This facility lacks both

Skip it. Very poor leadership, leading to largely untrained staff. They do not have "compassionate…read morecare" as their primary goal. A for profit business TFOH does not, will not live up to their promises. Your family member may not get the medicines they need each day, or the foods they need. Apts are not cleaned w regularity, the entire facility shows a very poorly cleaned environment, from pee-stained floors in the common bathrooms to carpet and upholstery soiling. All personal items--jewelry, clothing, food, art, are up for grabs. Take ur eye off them and they're gone. Theft of personal items is widespread. Food is terrible, staff is very poorly trained. Avoid this place ; it's among the worst of a bad lot.

Beautiful place, was there to work overnight with a client at the Assisted Living. The staff was…read morevery friendly and helpful

Thorough, efficient staff; very good food-Spectacular location…read more Family member has just "joined the team from the tower now to Smith Care due to Mom's additional requirements. Really happy she is here! Bravo to the whole team.