no appointment - short wait; staff attentive and courteous; dental hygienist was wonderful; dentist…read morewas outstanding! this one visit they fixed 3 teeth with different issues they explained everything - costs/insurance coverage upfront, billing okayed by me before beginning any work ... Dentist fixed my issues - didn't milk me for $$ with rescheduling/additional visits took care of sharp edges, told me to come back anytime if any problems

Do not go here unless it is an absolute emergency. They're not 24/7, so I'm not sure why they're…read morenamed that, but even still this is a terrible office for any appointments being made. You'll be waiting an hour on average. Over 3 years at this dentist and I've avoided posting this because I keep holding out hope things will change. To be clear here: YOU WILL BE WAITING BEETWEEN 30 minutes to an HOUR on an appointment. I promise. Once you're taken back and seated you will be waiting another 10 - 30 minutes again. If you confirm 8:30 - you just won't get in before 9. A coin flip says you may even get in around 9:30. You might assume it's a rare unfortunate delay. This is a baseline average. Yet, every single appointment throughout the years is the same and I've had partial dentures, multiple extractions and post op checkups, denture adjustments and my girlfriend has had appointments as well. Always goes like this. The kicker is I've been in as a walk-in multiple times and actually end up getting in much quicker. They don't have enough dentists for the patient load and if you confirm your appointment days in advance you'll likely need to confirm it day before. If you do not, they will surrender your appointment and treat you as a walk in. I understand this to a degree but only if in turn appointment times go as scheduled yet they never do. The staff knows this but reluctantly admit that it's common when pressed but give no realistic expectation that you'll be waiting over a half an hour past your scheduled time. I assume they're not allowed to. On the upside - the dentist I see frequently - Singh - is pretty good from what I can tell. However it is transparent to no fault of his own he is bouncing between rooms like a rabid squirrel just trying to keep up while the person I spend most of the time talking to has to go back and forth between him and I to answer questions. I don't expect a gentle therapist I just expect to not feel like I'm holding things up when I had to wait an hour to get seen. I continue to go here because the front desk staff is nice - not fake nice - like is common in medical offices, but MOSTLY because of my partial dentures. If I just went here for checkups I wouldn't bother writing this I'd just go somewhere else. Again - this is not on the staff or the skill set of the dentists. They just aren't quite enough to makeup for the terrible scheduling management. I started writing this 20 minutes after my apt was scheduled. It is now 55 minutes after and I am still in the waiting room. If you see my family, tell them i miss them but the waiting room is all I know anymore, and I expect by the time I'm released things will have changed too much. I may die in this chair. Please remember me fondly.

I'll start with the good stuff. Dr. Srickland is pleasant, there are virtually no wait times and…read morethey are always able to get me in for an appointment when I call. The office is very clean and nice. Free coffee, nice referral program and friendly hygienists. The office manager however is a total nightmare to deal with. The final straw for me was the collections notice I received from Linda VanVolkenburgh notifying me my appointments had been cancelled and my account sent to collection. I quote,"you have continuously ignored my repeated request for payment". Unprofessional much? This isn't the first issue I have had with improper insurance billing from the office. I never received a bill for the $50 dollars I supposedly owed but I did have a receipt for the same day for a completely different amount. Turns out I never received a bill, nor did Linda ever bill my insurance company. I'm much too busy to have to continuously check my claims when I visit the dentist the ensure I'm being billed correctly or spending my time on the phone with a rude office manager arguing over money I don't owe. I'll take my business elsewhere until the practice finds a more competent office staff.

The dentists are fantastic, but the billing area lacks communication. I have insurance and paid my…read moredeductible and thought I was all caught up. I never received a bill from them saying I owed anything. Then, five months later, I received an overdue bill stating I needed to pay $xxx.xx in 14 days to avoid being sent to collections. I called them one day later and was told it had already been sent to collections. The only "apology" I received was, "Well, I guess our system sent it a little early (ha ha ha)." You will have to contact the collection company about that. Also, since your account was sent to collections, you are no longer eligible for our services. Are there any other concerns you would like to discuss about any other patient? Being laughed at because their system wasn't working correctly, and then instead of trying to work with me, just saying I'm no longer a patient and asking if I want to discuss any other patients, is a rude and unprofessional way to do business. To top it all off, when I asked for my records, they refused. They said that all patient records are their property and cannot be removed or copied from the facility. They are the patient's property, not the business's.

Very gentle, on time. Wifi connection for patients if you have to wait for a few minutes. Highly…read morerecommended for the entire family!

From the owner: General dentistry, oral surgery, periodontics, endodontics, cosmetic, whitening.read more

Always leaving with slick, smooth, and clean teeth! The best feeling. We've loved every person…read morethat's taken care of our teeth. And the facility is so clean.

I have been a customer of this office for several years. I had an appointment on March 2, 2023. I…read morebecame violently sick with a stomach bug 3 hours before my appointment. I called in the office to cancel and told them I started throwing up. She said no problem and cancelled my appointment. Then I received a $50 charge in the mail for a missed appointment. Nothing was ever said over the phone about a missing appointment charge. I spoke with Carol, and she refused to remove the charges. I will not be doing business with office ever again.

I have used DDS John Phelps twice in 12 years for an acrylic partial. I now live 2 hours away from…read moreIndianapolis, and was so pleased with my first partial, that I decided to make the several long trips to his office to have a new one made...yes, he is that good. I am a perfectionist, and needed a partial for my front teeth. I wanted a prosthodontist that was also a perfectionist. One that pays close attention, and has a good eye for detail. DDS Phelps is that person. He patiently endured with me until we got it right to my satisfaction. He uses quality grade materials that are better than that of a dentists, and some other prosthodontists. This current partial looks as perfect as it can get. The last partial that he made me lasted over 10 years. I expect this one to last a long time as well. DDS Phelps receptionist Ann Marie is excellent also. She is organized, polite, personable, and does her best to get patients seen around their busy schedules. The total costs was very reasonable, especially given the time spent working out the details and getting the bite correct and comfortable....which is so important. The entire staff at DDS Phelps office works hard to meet the intricate needs of their patients. I would highly recommend DDS Phelps to meet any of your detailed, cosmetic dental needs.

Dr. Phelps and Kirk are true artists. Ann Marie and Markita keep everything running smoothly. All…read morewere a joy to work with. I was referred to Dr. Phelps by my family dentist after he and my periodontist ran out of options to fix failing crowns (4 upper front teeth). The consultation was clear, follow-up was prompt, and expectations were set. For the next 6 months I spent quite a bit of time with Dr. Phelps and Markita getting implants. They communicated well, kept me at ease, and truly cared about the quality of their work and my long-term satisfaction. Appointment reminders came via email and text. If needed, assistance was just a quick email or phone call away. For the first time in years I want to show off my beautiful smile - a positive life-changing experience! I'm glad the procedure is over, but sad that I don't get to see them often anymore. Good people.

Very nice staff and my exam was painless now doing a crown, they are so friendly and patient…read moreanswered all my questions. Would recommend highly Mary Petty

If I based my review on the ladies that worked there (other than one) it would've been a five star…read more This review is for that one older lady and STEVEN BOLLINGER. Steve treats the ladies that work for him like crap! When he was pulling my teeth, he got in an argument with one using his mic. I heard the lady on the other in say, "It was just a question and you don't need to talk to me that way". Then he prescribed me antibiotic that I was allergic to. Even though it was my mistake because I had my fiance help fill out the paperwork and she missed to put a check mark in the box where it asked. However they still ask that question and we answered it, and he still subscribed it. I had really bad bone spurs after his work and he seemed frustrated that he might have to do some extra works and decided to take things personal an pin it on me. I was in the chair and he literally shoved his computer monitor three inches from my face. I was in shock when he did that. I didn't even get mad at the time. When I got home, I started stewing on it. I made an appointment again with him to belittle him like he did to me and the ladies he worked for. I have everything on record and video also. I feel so sorry for the ladies that have to deal with him on a daily basis. I'll never go there again and getting my bone spurs checked from another dentist to see if he causes damage to my jaw. The picture is of him getting in my face.

I've been seeing Dr Devitt since 2010 and i always have excellent care the staff all around is…read morealways the best too.

Wonderful experience. Im 41 and had my two upper wisdom teeth removed. They were the first doctors…read moreto actually show me my x ray and discuss it with me - ever. Put me under, yanked out the teeth, barely charged me anything to do it, gave me pain killers that kill pain, and the surgeon even called me a few hours later to check up on me. Fear not. This place is great. They even give you a complimentary chapstick! Haha.