I have been going here since I was old enough to have my teeth cleaned…read more Theresa, the front window lady, is super nice. She knows my family and I since we have went there so long. Dr Zimney is also very nice and knowledgeable. He doesn't make you feel dumb when you ask questions. Highly highly recommended!

I'm sorry but I have to short vent . My bf went in to go to his first time visit at this office …read more He went in around 1:40 so that he can sign paperwork as new patient . Got x rays and was waiting for nearly n hour in the back for someone . He said that the lady's were just gossiping the whole time . Left the office 3pm for just waiting . I'm sure they were busy but from 1:40-3pm ??? That's crazy ! Def a waste of time . Set up an appointment elsewhere that booked him The very next day was in and out as they should .

They try to upsell you with services you do not need. If they recommend you to get work done, get a…read moresecond opinion.

Dr Rob Caird is so caring and gentle. He is honest and will tell you what is necessary to help you…read morewith your problem. He won't try to sell you something you don't need. He is really concerned that when you leave you are not hurting anymore. Such a wonderful man!

During my recent visit to the dental office, I encountered some significant issues related to the…read morefront office staff's handling of insurance verification. Specifically, the staff member at the window referred to me informally as "hon" and informed me that she could not validate one of my three dental insurance plans. When I inquired if she had contacted Delta Dental to clarify the situation (as this issue had not arisen at other dental offices), she replied that she had not made that call. Instead, she intended to check benefits online, which seemed less effective than directly calling the number on my insurance card. The office operates under a policy that requires insurance eligibility to be confirmed before any dental work can be performed. I found it perplexing that, while she was supposed to be verifying my eligibility, she spent time chatting with a coworker and eating her lunch at the window. During my visit, I observed two other patients arriving and leaving before I was seen, which led me to believe they had simpler insurance situations. Eventually, after being taken back for X-rays, the dentist kindly addressed my dental issue. However, he was unable to fix my tooth because the front office staff had not verified that my insurance would cover the necessary procedure of gluing my tooth back into place. This experience made it clear that the person at the front desk played a crucial role; without her completing the eligibility verification, the dentist could not proceed with any treatment. Moreover, I noted the overall atmosphere of the office, which fell short of my expectations. With an empty waiting room when I arrived, I was surprised by the receptionist's focus on personal conversations rather than patient care. After waiting 30 minutes, I noticed she was still eating lunch, further adding to my frustration as the only patient present. Beyond staff interactions, the waiting room itself contributed to my unease. The decor was uninviting, featuring cheap rubber plants and an overall unfriendly ambiance, which heightened my anxiety about the dental visit. Given the revenue typically generated by dental practices, I believe the environment could greatly benefit from improvements--such as incorporating real plants and more aesthetically pleasing art--to create a more welcoming space. Ultimately, I rated this experience four stars due to the professionalism and kindness displayed by Dr. Duffy and April. Without their exceptional assistance, my experience might have warranted only a one-star rating. However, the delays caused by front office inefficiencies were significant and warrant attention for better patient care in the future. By the way my appointment was 3 pm by the time we finally left the office was busy!

The gaslighting i received from Dr Garry is unacceptable. I have a dental problem and now im…read morerunning a fever only to get no help. So I guess im just supposed to wait out the fever? No. Ridiculous in my opinion.

I needed to have a molar pulled.. The Dr's staff was very professional and made me feel at ease…read more So did Dr. Pliske. When it came time to actually pull the tooth I was expecting a lot of discomfort but there was virtually NONE. The tooth was out in about a minute!! and there was no pain.......Boy, was I surprised..pleasantly.

Charged me and I didn't even go to his office!…read more Four years ago, I set an appointment with Dr. Cowan to have my wisdom teeth removed. Before I even saw the doctor, I realized he was not in my insurance network, so I canceled our first appointment. His office charged me $61 for a first appointment with the doctor, even though I never even saw him. Despite multiple attempts to discuss this with Dr. Cowan's office, nobody was willing to discuss this with me and I was never allowed to speak personally with Dr. Cowan (thinking surely, he would know that he never saw me.) Eventually, the charge went to collection, as I was not going to pay for an appointment that never happened. Once it went to collection, the doctor's office refused to even discuss the charge with me, as it was with collections and out of their hands. The collection agency also refused to discuss the charge with me, stating that the doctor's office would have to withdraw the claim...except the doctor's office kept saying that only the collections agency could withdraw the claim. Talk about a Catch-22! 4 years on the collection is still on my otherwise sterling credit report, and the doctor still refuses to discuss it with me.

Blue River Dental is the BEST!!!! I was going to another local dentist and have been very…read moredisappointed so I decided to give Blue River a try. Doctors Pumphrey & Crandall and everyone on the staff has been SO friendly and knowledgeable, kind, and gentle..... I have had multiple visits due to a major dental repair and every time I go in there it has been a pleasure. Dr. Pumphrey even came in on her day off to assist me with an issue! I am super excited to call this my dental home.

I have been going to Blue River Dental since they opened and love the care that I have received. I…read morerecommend them to everyone in town. The doctors care deeply about all of their patients and about the community they serve. I think every business gains extra points when you see them donating and participating in community projects. Blue River Dental is one of the top community partners in Shelby County. Having a pediatric dentist next door doesn't mean they don't provide pediatric care. The doctors, hygienist, and office staff are AMAZING with my son! Be far the BEST dental care provider in Indiana!