Had to file a complaint with the medical board against this doctor's office. Here is the complaint…read morefor context. We lost a month with my 88 year old dad in terms of getting into a specialist because of their lack of responsiveness: My 88-year-old father recently had a transient ischemic attack (TIA) and was discharged from the hospital with instructions to follow up with a cardiologist. His primary care physician sent a referral to Roseville Cardiology Medical Associates. Over the next three weeks I called the cardiology referral department six separate times and left voicemail messages requesting a callback so we could schedule the appointment. In each message I explained that my father had recently been hospitalized and urgently needed cardiology follow-up. I never received a return call. Today a home health nurse contacted the office to escalate the issue and we learned that the cardiology office had declined the referral due to my father's secondary insurance and had sent a fax to the primary care office. However, the primary care office never received the fax and we were never notified of the decision. If we had been contacted, we would have agreed to pay any copays or out-of-network costs to ensure he received care. My concern is that despite multiple calls regarding an elderly patient with a recent TIA, the office never returned our calls and did not notify us directly that the referral had been declined. This lack of communication resulted in a significant delay in necessary cardiology follow-up care.

Dr Sanjay V Yadlapalli is caring and has concern for overall wellness. The staff at Twelve Bridges…read moreRoseville Cardiology reinforces this personal attention. Waleed Effendi, ENP, was checking my routine blood lab report the week before my 6-month checkup appointment. He noticed the low hemoglobin and consulted with Dr. Yadlapalli who agreed that my low hemoglobin was life threatening. Immediately Waleed phoned and advised me to go to the emergency room for blood transfusions. After ER scans, checks, and a two-unit blood transfusion, I was scheduled for a colonoscopy which showed an asymptomatic Stage Three cancer tumor. Without Waleed's detailed check and alert notice, this would have continued undetected. The office staff is friendly and extra helpful. Just before my scheduled colorectal surgery, the anesthesiologist wanted a cardiology clearance. I phoned Marina Sokolik, M.A. late on a Friday afternoon and she worked with P.A. Julie to send the necessary records to clear my Tuesday surgery. I am very appreciative for the extra personal care and support from Twelve Bridges Cardiology.

Dr Del Mar has been our family pediatrician since our three kids were in reverse car seats. Now two…read morein college and one in the workforce. Sweet and knowledgeable doctor and friendly staff. Always helpful when you need a sports physical or immunization form and of course willing to help in any way.

Dr Del Mar has been a huge blessing. As a parent we were nervous getting a new pediatrician with…read moreour insurance changes and we couldn't have been luckier! He and his staff are so hospitable and have great bed side manner and genuinely care about their little patients as well as the parents! Our son likes all the staff and they all do great with him. As a parent he has always made questions or concerns feel welcomed and answers them all. The medical assistant that works there also is amazing and so good with our son. Our very first appointment we were seen within a few days, and when we had a concern about a rash we got an appointment within a few hours the same day. Not only are they great at their profession they make you feel valued and you don't get that a lot these days. Highly recommend!

Thank you Dr Scates for taking such good care of my daughter Anna-Lena on Sunday! I felt you were…read morethe only one in this whole birth scenario with hemorrhaging twice and the fears and tears over the last two weeks who took her seriously and CARED and acted and delivered! Thank you!!! I will not forget... any of it!!

Trigger warning: Don't read if you're easily grossed out. Please read my experience and note the…read moreways in which this could have been better handled. Imagine you, too, being in this situation...and how you'd cope. Then, make your gynecologist appointment with Dr Scates or someone else. At least you know what you are potentially getting into. I showed up to the ER 5 weeks ago with profusive vaginal bleeding, more than a period and lots of webby like clots that looked very odd. It was a mix of the brightest of red, runny blood, and horrifically black-ish clots, that opened up into a snowflake pattern. I was in pain and felt feverish. After tests and US, I was diagnosed with a blighted ovum. I was told to come back in a few days to get retested. Came back. Blighted ovum confirmed. Add in severe flank pain and vaginal tenderness now. A D&C was needed, they said. Called the on call doctor...Dr.Scates, who, assumedly was on call.... He was out of town. Vacation. This should have been clue #1.... PA says that the doctor instructed that I be at his office top of the morning! I balk at this and think about trying to get the day off. The PA immediately chides me and tells me that I should be grateful a doctor is willing to clear his schedule for us. Taking the day off, the doctor feigns ignorance of any call from the hospital. After much conversation and the staff telling me I was covered by insurance...lol..., he agrees to see me in the office. To my surprise, he agreed to do it. He said the scheduler would try for Friday. If not, Thursday after work, he would fit me in. I tell him any time but xxx day at xxx time. Even later in that day was ok. Just not that exact time. He wrote his scheduler a note to the same, shook our hands, gave us his business cards...called it a day. Scheduler called. Scheduled it for..you guessed it...and never called back. Here I am, 2 weeks later. More severe symptoms. I ask Dr. Scates office to send me my records. I need to find a doctor pronto. According to the Case Management nurse, this can get life threatening. I'm in pain...trying to keep composed...lightly humming to myself. The front desk lady BLOWS a gasket because I am humming to try to keep myself from crying each time a sharp pain hits my vagina area. Seriously people...imagine one of those long hat pins sticking you straight up the softest part of your vagina, and you will know how it felt. Willing to risk a patients life...leave a patient in severe pain....frustrate that patients effort to find another doctor. This is what I dealt with. Think twice, choose your doctor once.

I will never return to Dr. Nelsen's office. I had been a patient there for about 1 year when I…read morereceived a bill for $103 relating to a routine office visit 8 months earlier. I had made my co-pay at the time of the appointment and did not know what the additional charge was for but assumed there had been a billing error with my insurance. I immediately called the third party billing company and left a voicemail including all of my personal and insurance information. I also left a message for Dr. Nelsen's office manager and never received a return call from anyone. About 30 days later I received a letter stating that Dr. Nelsen, "...will be unable to provide any further services until payment is received. This includes office visits, phone calls, prescription renewals, etc." I found this note to be outrageous. I had only received 1 bill prior and my messages were not returned. I called and left a message this time stating that I needed to cancel my upcoming well exam because I had received a letter that Dr. Nelsen was no longer willing to provide me medical care. One of the ladies from the front office called me back and was quite hostile and defensive and told me how wrong I was (e.g., I had not left any messages because she said their office manager always returns her phone calls and that Dr. Nelsen does not treat her patients poorly even though I felt this letter was just such an example). She said she would call the third party biller to get more information and before I could say thank you, she slammed the phone down. The third party biller called me a few minutes later and confirmed that my insurance had requested additional information regarding the appointment but no one had followed up. She said they would follow up now and no amounts were owed by me. Duh!! This was just an awful customer service experience. If you are going to suspend someone from getting medical care, you better be sure you have your facts straight. And if a patient calls and is upset about receiving such an upsetting letter, you need to be kind, listen and try to help, not escalate the situation by pointing the finger back at the patient and accuse them of lying.

Dr. Nelsen is the best OB I could ever hope for- I changed insurances just to have her as my OB for…read moremy second baby. Super kind, gentle, she listens and makes time for all the first time mom jitters (and second time mom jitters). Friendly staff, you get to know the whole office really and they know who you are when you call. Staff has never been short with me or at all made me feel like I waste their time. Can't imagine a better experience. I would give 10 stars if I could!

I have been seeing Dr. Khouri and his team for years along with some of my family members and have…read morealways received excellent care from them! They are kind, knowledgeable, supportive and great at what they do! Everything from annual checkups to advanced diagnosis care and support. I love this office!

I have been a patient of Dr. Sam Khouri for many many years. He is attentive, caring, professional…read moreand very knowledgeable. I also see his assistant, Adria who is extremely personable, attentive and knowledgeable as well. The office staff nearly remains unchanged for as long as I remember, which says a lot about the working environment! They are so friendly and always act on my requests and needs quickly. I would recommend this physician and office to anyone! Thank you!

Dr Brown is an allergist at Kaiser. I had a phone apptmt with Dr Brown, first time talking to him…read more He was excellent. Listened to my complicated description of a wet night cough that has hampered my sleep terribly in the last 3 yrs, and all the previous dr's opinions. He asked a lot of questions. He did not think it was allergies or pollen, or my other meds, he thought it was acid reflux even though I do not have the classic symptoms. He gave me a prescription but recommended I check first with my other specialist before filling it. Because he thought it was reflux, I decided to amend my eating habits first before considering a reflux med. I stopped eating at 3-4pm every day (last meal at 3pm). The result so far: NO wet cough! It is too soon to be absolutely sure, but my experiments based on what he said are working. If this continues, I will be forever indebted to him!!!

Dr. Brown and his staff are super friendly and very welcoming! I have the worst allergies and…read morebeing in Davis really just made them worst than they've ever been. After being there for a couple years I finally decided that maybe I should try allergy shots and see if that alleviated any of my problems. I was referred through my primary physician to Dr. Brown's office, who got me in right away. After a consultation and an allergy test I was on my way to doing regular shots. The office staff and Dr. Brown is very accommodating and helpful. They checked on often and when I sadly had to move back to the Bay Area after graduating they helped me gather my documents and serums as well as giving me a list of allergy specialists in my area that I could go to. I give it 4 stars mainly b/c I was only a patient here for 2-3 months and only saw Dr. Brown once or twice but I'm sure if I'd stayed longer it'd be 5 stars : ) I will miss the staff (who were all fantastic!), the large office, and the friendly faces. I wish I could've stayed w/ that office but home was calling : ( And my lease was up/I graduated so no point in bumming around! I highly recommend seeing Dr. Brown for any allergy symptoms/issues!

She is amazing! Explained everything, answered every question I had, very nice and calm! Really…read morereally good doctor. I can just recommend her! So glad I found her. The whole doctors office is really nice and makes you feel comfortable.

This review is actually for the awful office schedule and inconsiderate office as I never got to…read moresee this dr nor dr Khwan. Also, this office does not allow children. To begin, my appt is scheduled almost 2 months away. As I am driving to my appt, they called and said that dr left to the hospital and THERE IS NO ONE TO COVER my appointment and next available appt is FIVE weeks away. Has this never happened before? And no one to cover for another dr.? Very unprofessional. And the fact that I just paid the baby sitter, costs me not only time, but money too. Hope this review helps.

I recently had a routine annual physical with Dr. Kramer and was pleasantly surprised by the…read moreexperience. It seems many doctors these days do physical exams by sitting next to you with a computer and enter information into the computer as you answer their questions. But they never touch you. They don't listen to your heart, feel your organs or anything of the sort. My experience with Dr. Kramer was the opposite of this. He was all over me the way I remember doctors doing it when I was younger. He was very clear about what he was doing and asked me all about my and my family's medical history. It was a very thorough exam, and I feel like I'm in good hands with Dr. Kramer as my primary care physician.

Took me awhile to find an amazing primary care. Dr Kramer and Christine Golden are both fabulous,…read morecaring providers. The tranquil waiting room always. Calms my nerves and the staff is friendly and welcoming