We've been treated by Dr Berger for many years. He , his staff and facilities are top notch. I've…read morehad three colonoscopies and though I can't say I enjoyed them they certainly were easy, painless and quick. I like joking with Dr Berger about the whole thing- he has a dry wit that adds a very cool dimension to an otherwise embarrassing procedure. Dr Berger is a very, very caring doctor and I'd recommend him highly.

Literally still here in the parking lot waiting to pick up a patient they told me would be ready…read morethirty minutes ago. I have an infant in the car and it's hot outside so I can't shut it off. Their scheduling people REALLY need to work on being more accurate with timing.

Dr. Meineke is a very good diagnostician. He takes time to be with patients and has a great…read morepersonality. I have been his patient for 16 years and I am very happy with his care.

Appointment went fine. Dr Meineke was personable, friendly and had good bed side manners. He took…read morethe time to understand and provide prelim analysis of my concerns. All in all I was pleased as I had recently moved to Oak Park and sought out a new GP that was more convenient. As part of the annual physical, I had blood drawn for lab testing and was told to call back in 4-5 business days. OK so its an old school practice with no secure electronic records access so figured ok, I can do that. It has been 3 weeks now. I have been calling every day sometimes getting the German receptionist, sometimes leaving a VM, and have gotten zero response...no call backs...and when I speak to the receptionist, she doesn't take a message, but rather suggests I call back when it is more convenient for Herr Doctor. Its been frustrating beyond belief. I am going to have to go back to my prior practice and redo everything because I know they can communicate and trust their expertise. Bottom line: If you are under 80 and require any sort of convenience in discussing the results of your appointment/tests in any channel other than back in person, I wouldn't bother going to Dr Meineke. While he seems knowledgeable (I don't know because I didn't have any follow-up to consider), he also seems to be just going through the motions and not making the patient experience anything different stepping on gum. Summary: Office environment is old and dated Has poor follow up on results/next steps and doesn't pass through messages

I have been coming to Fox Valley Family practice for many years. Dr. Kinsella who is my primary…read moredoctor has her practice here. The one thing that I enjoy about Dr. Kinsella is that I can talk to her about anything. I feel very comfortable around her. She knows her stuff. I called her practice yesterday for a possible ear infection and the appointment procedure was very fast and easy to arrange over the phone. I was able to get in the next day. Her staff is always friendly and organized. She has a sizeable waiting room with magazines and a few televisions. The wait was approx 5 min but can vary depending the time and if its the flu season. Kinsella will be my doctor as long as she's in practice. So many doctors just look at your chart, your history, throw some pills at you and kick you out the door. Dr. Kinsella listens to you and treats you with unique care and patience that is rarely seen these days. I do have an ear infection and I'm looking forward to a fast recovery thanks to Dr. Kinsella.

Dr stalter took me on after another doctor retired. All he has done is take pain meds away yet…read moreoffer no help or even care that I am in constant pain. Steer clear of this place

I was trying to get a colon exam completed but the medicine they gave me caused an allergic…read morereaction, so being proactive, I called. I was told that I could not attend my appointment and had to go to urgent care to get cleared first. Therefore, now I may not even be able to get seen and spend extra money out of pocket in addition to their fees. This is extremely inconvenient. However, after my visit, I recommend on customer service and thoroughness. Dr. Seth was great as well as Leslie and other staff that I met. My exam was very thorough, everything was clearly explained and a packet of information was given to me to let me know the nex steps. That I appreciated.

Finally getting relief from my GI issues. I always feel comfortable with the Doctors and staff with…read morethe personal attention they provide.

Things have really changed at this office over the years. It has become very difficult to actually…read moresee Dr. Tran, and the office staff takes a long time to answer the phone and can come across as pretty rude. At one point, Dr. Tran personally called my husband to cancel an appointment -- and then we were charged for that call, which was really disappointing. I've talked to the staff twice, they admit they told us no charge but unfortunately there is nothing they can do. They also tried to refer us to an out of network specialist. Luckily we looked first. In my opinion, this office was fine for routine annual physicals only. But if you need anything outside of that, it turns into a real hassle and you don't feel supported. We've been patients here for about 10 years, but we're now changing doctors because the customer service has gone downhill and it no longer feels like they truly care about their patients. Probably good with new patients but beware.

I really like Dr Tran. He is warm and welcoming, competent and caring. Sure do wish I could say…read morethe same for his nurse (don't know her name). His PA, Inge Clemmons, is positively pompous, arrogant, and condescending. I am a new patient and am not sure if I will return. Time will tell.

I've been promised the results of my X-ray yesterday. Supposedly it was to take an hour from the…read moretime they were done. I've wasted well over an hour on the phone only to continually get put off. About 1.5 hours ago they claimed I would get a call back in twenty minutes. Still waiting with no answers. I'm still on hold as I type this up. They DO NOT care about their patients. This is my life we're talking about. Do NOT go there. They couldn't care less about you!!! They are completely inept. Full of excuses, apathy and incompetence.

This was truly the best experience I've ever had at an immediate care or walk-in clinic. I took my…read moredad here for his gout while he was visiting from out of the country without insurance. From the receptionist to the nurse practitioner, everyone was outstanding--kind, efficient, and professional. After the visit, I called to switch the pharmacy for my dad's prescription, and they handled it in just 30 minutes--unbelievably fast service compared to anywhere else! I highly recommend this place!

The best doctor ever. He listens to you and actually explains everything to you. Veronica is so…read moresweet and always gets me in for my appointments

Highly recomnended! Very personable, very patient, very friendly, good bedside manner. He…read morelistens to my needs & explains everything in great detail without hesitation. He has very good sense of humor but keeps it professional at all times!

I would like to rate this office higher but cannot…read more I have been a patient of Dr. Spratford's for almost 10 years and will not go anywhere only because of how great he is as an individual. This review though is for the practice as a whole. Time and time again over the years, this office seems to have suffered the problem of getting too large, too quickly, without enough resources. When they did their major additions and upgrades it took them months to get things together. The staff was/is over-worked and there was too much traffic at all times. Outside of that transition time hasn't been better. Getting in touch with your doctor is difficult. You have to call, leave a message, and often, even if you ask for the doctor, you get a call back from the nurse. Then you have to go through the whole process of leaving a message and waiting again. The staff and RN's have repeatedly gotten my recurring prescriptions wrong when communicating with the pharmacy, sometimes costing me dearly (I will say that the office has resolved this for me with their in house pharmacy, but I had to almost demand it). Out of all of that, my biggest complaint about the office is the general lack of attention to detail. For example, if my doctor leaves town, I have to TELL the doctor filling in to check my chart. To me this should be standard operating procedure. How can you answer a question of a patient if you haven't reviewed their file? They are too busy, without enough administrative staff, and it shows in the quality of assistance I get when I'm not with my doctor. (I'm surprised there's a hidden review here that says pretty much the same thing. I knew when I came on here that I couldn't possibly be the only person who's noticed this problem creep up over the years)

The group has been renamed to Prairie Medical Group, but are in the same location. I have been…read moreseeing Dr. Erin Vaughan for a few years now and she is awesome. She is young, probably in her 30s, and just very attentative to me. I've seen doctors in the past who were eager to get you in and out, but Dr. Vaughan takes the time to sit down and listen to what you're going through. My most recent visit was in January '08, the reason I didn't really know. I had had a perpetual throat-clearing/cough for at least a year and I was finally getting it checked out. I did some research, and didn't know if it was allergies, asthma, or GIRD. I went in there, she sat down, and said "This is when I get to be a detective and figure out what's going on with you." I thought that was AWESOME! I was in there for an hour an a half, she was running different tests on me, and we figured out that it's possibly allergy-induced asthma, and definitely some allergy issues. I feel a lot better now that we're getting to the bottom of things, and I would recommend her to anyone! Other notes: I rarely have to wait more than 5 minutes in the waiting area to go into a room, which is great. Nothing worse than going to the doctor's office and having to sit and wait (especially when you have an appointment!).