I sought a second opinion for an upper-extremity condition because Dr. Fernandez specializes in…read moreupper-extremity care. After waiting several weeks for my records to be reviewed, I was told Dr. Fernandez would not approve an appointment. When I asked why, I was only told that the doctor "didn't feel comfortable" seeing me, and no further explanation was provided. After waiting weeks, I found the lack of communication and the inability to schedule an appointment very frustrating and disappointing. I was also disappointed with how the receptionist handled the conversation. I found her to be dismissive and unwilling to provide any additional information or guidance. At the very least, I expected clearer communication or a referral to another specialist if Dr. Fernandez wasn't the right fit for my case.

I was late due to traffic. I called and let the office know…read more When I arrived I was told that they would not see me. The waiting room was empty. I offered to wait, reschedule. The office person showed that the waiting room was empty and said there was no one to put ahead of me. She asked me if I wanted to reschedule since I was a no show, even though I was there. I said okay. She then informed me that if I wanted to reschedule I would need to pay a 100 dollar no show fee. So I have no idea what type of doctor Dr. Fernandez is, but I can tell you her office people are not kind, understanding, or flexible.

I do believe Dr. Brodie does an excellent initial consultation. Ruth is a great NP. However, the…read morefront office staff lacks basic human empathy and communication skills. Every contact I have in person with check in or on the telephone is the same. Basically rude and not willing to listen to my needs. They have recently gone concierge and I'm just not going to pay a lot of extra money for this sort of treatment. I've heard the same from other patients. There are other endocrinologists in SW Florida.

Being given absolutely no info from my primary doc other than a portal message telling me that my…read moreblood work results were concerning and I needed to see an endocrinologist, referral to Dr. Brodie, I was terrified. Although there were no immediate appointments available, Michael called me when there was a cancellation and got me in within 48 hours. Dr. Brodie spent an incredible amount of time with me - asking questions, doing physical exam, listening to responses. He evaluated my whole being, not just medical but also mental health. Dr. Brodie looked beyond original blood work results and has sent me for further tests to help confirm or eliminate issues. I am VERY confident that I am in the best of hands.

he is one of the BEST. my physical lasted for over 1 hour. and i mean with the doctor, not sitting…read morealone or with other helpers.. he, himself spent that much time with me. he even noticed i was losing my hair,. i had not noticed it prior. he was that good!!!! brigid

Not recommended. He failed to conduct the tests necessary to…read morediagnose my wife's colon cancer for 9 months after she began to experience symptoms. He dismissed the possibility of problems with her colon because she had received a reasonable clean colonoscopy result 3 years prior and did not even conduct a fecal blood test for 9 months. This was followed by a colonoscopy and the discovery of a large (Stage 3) cancerous tumor in her colon, then emergency surgery and 8 months of chemotherapy Following our complaint of his treatment, and a hearing by the hospital (NCH) that was employing him, he was terminated. Unfortunately he found employment in Naples with the Millenium Physician Group. My recommendation .. Avoid him like the plague

My next visit was with the PA, who spent an extensive amount of time discussing the necessary steps…read moreto cure an infection. The diagnosis was e-coli, which was a first for me in all my years of visits. I couldn't help but wonder how I had contracted it, especially since I wasn't at Chipotle. Unfortunately, that mystery remains unsolved. I was scheduled for another routine visit with the PA in a year. She appeared to be very competent. I'm so sorry I don't remember her name. I would blame it on age, but I'm simply not good with names.

Dr. Patel is one of the most warm, engaging & caring specialists anyone could ask for. He addressed…read moremy issue with empathy and concern while explaining the treatment plan I was dreading. His staff is also so pleasant, & so responsive. I am grateful to have found him. He also explained the monitoring I would receive from Infectious Disease of Naples confirmed by Dr. Vato of this group. I do believe I am in good hands.

Nurse Practioner Melissa McNeil is really great, she is nice, very discussion based, and very…read moreaccommodating. However, i dont think she has the support staff around her that she needs, and would advise her to branch out into her own practice etc. Support staff needs to put patients first and their preferences. I only see women professionals in all capacities of life, and to have a male nurse perform vitals on me was unacceptable even after raising objections. To tell me the female office manager i was talking with couldnt do it, any of the female office staff to come over and be an intern for 5 minutes, or a reasonable request of even Melissa McNeil to do them or the female nurse i saw in the lobby was too much of an overreach ask. Female nurses will always be in high demand as this is their calling card. Im going to be 40 years old and i think i know what im comfortable with especially when it comes to health care. I didnt need be reminded of something i already knew with a male touching me with their bad breathe. I understand this practice is under an umbrella of a male doctor whose motives must be questioned when seeing male patients and was maybe even trying to make inroads in seeing me too. Albeit this was one experience and shouldnt let it overshadow a span of care and a state of an art facility, but apparently it was enough for them to discontinue me as a patient. Making you wonder what are they in this profession for in the first place, why do they get up in the morning? ill leave it to you if you want to go here. Be a patient patient.

I went to this urgent care this week. I was very ill and the doctor was absolutely amazing. Very…read morekind, you could tell he really cared about my well-being. He even called to follow up on my care after I had been in the emergency room. The office staff was wonderful as well. From the moment you walk in the door you feel welcome and that you're being taken care of. I cannot recommend this place enough.

My second urgent care usage and it was as great as my first. Efficient, thorough and nice. If you…read moreare ill and need great care don't hesitate.

This office deserves 10 stars. The practice is run exceptionally well and I highly recommend Dr…read moreShaheen. One time Dr Costello was covering for him and she was very responsive and helpful. I am a picky person and don't give many reviews. But I'm really grateful to the exceptional service and care here.

if you're looking for top quality care, this is the place to go. I never feel rushed and my doctor…read morealways has time for me. I feel heard and well cared for.