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    Josh's TV Installation

    4.2 (10 reviews)
    Open 9:00 am - 9:00 pm

    Services - Josh's TV Installation

    TV mounting

    Home theater calibration

    Josh's TV Installation Photos

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    Walts TV

    Walts TV

    3.2
    (141 reviews)
    $$$$

    Great AV store full of TVs and other appliances…read more If you're looking to buy a turntable needle in the greater Phoenix area this store is a good solution Andrew was very nice and helpful with my purchases as well.

    Horrible Customer Service and Lack of Accountability…read more I am writing this review to document my experience with Walt's TV and how they handled a cancellation request. On August 13, I placed an order for headphones through Best Buy Marketplace. Shortly afterward, I realized that the shipping address on the order was incorrect. I immediately contacted Best Buy through its messaging system and also called Walt's TV directly. During my first call, I explained the situation and was told not to worry and that the order would be canceled. Because the order had just been placed, the representative could not yet see it in their system. A few hours later, I called Walt's TV again to make certain the cancellation was being handled. The representative confirmed that they had now received the order and specifically told me that it had not left their warehouse. He explained that the previous representative had not completed the cancellation and assured me that he was submitting it. Despite this, Walt's TV shipped the headphones. After receiving notification that the package had been delivered to the incorrect address in Missouri--I live in Illinois--I contacted Walt's TV again. I spoke with the same representative who had previously told me he was processing the cancellation. He acknowledged our prior conversation, apologized profusely, and initially told me that the package was not supposed to have left their warehouse and that the error was on their end. However, after speaking with management, his position changed completely. I was told that my options were to physically go to the address where the package had been delivered and attempt to retrieve the headphones myself or contact Best Buy for a refund. I was then told that Walt's TV had "done their job" because they received the order and shipped it. That response was extremely disappointing. Walt's TV's own written correspondence also acknowledged that they took action regarding the incorrect address and later confirmed that return-to-sender/intercept requests were submitted on August 13 and August 14. I fully acknowledge that the incorrect address was originally entered on my order. I have never disputed that. The issue is what happened after I immediately identified the mistake and contacted the seller before fulfillment. Ultimately, Best Buy reviewed the order history and correspondence in detail. Their representative confirmed that I placed the order at 11:52:26 AM and notified Walt's TV at 12:29 PM. Most importantly, Best Buy confirmed that when I contacted Walt's TV, the order had not shipped and Walt's TV had not even created the shipping label yet. Best Buy ultimately issued me a full refund of $466.49. I appreciate Best Buy taking the time to thoroughly investigate the timeline and resolve the matter. Unfortunately, my experience with Walt's TV was very different. Mistakes happen. What bothered me most was not simply that the order was shipped. It was that I contacted Walt's TV promptly, was repeatedly assured that the order would be canceled, was initially told after the fact that the shipment should never have left their warehouse, and then had management change the position and claim they had done their job. Best Buy's own review ultimately confirmed there was ample opportunity to prevent this shipment--the shipping label had not even been created when I first contacted Walt's TV. Based on how Walt's TV handled this situation and their response after the mistake occurred, I would not purchase from this company again.

    Josh's TV Installation - tvmounting - Updated August 2026

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