Amazing customer service! You dont find service like this anymore. Absolutely appreciated. Thanks Tim!

Even when they're busy someone greets you right away! They are very helpful and polite and we've not had issues with getting assistance. Even when they didn't have the shoe we wanted, they offered to order it online. Shipping is free to the store which is awesome. read more

Buyer beware! Can not return or exchange shoes even if purchased 3 days earlier and you have the receipt.

Just came in to do an exchange for some birks I got a whiiillleeee ago. Didn't catch the sales person's name but she was more than helpful and understanding of the situation. Really great customer service! read more

This Journeys was great, the costumer service was AMAZING. Timothy W. Had a great attitude and helped us all out?

My daughter wanted some Birkenstock's. So we came to Yourneys since we saw the sandals she wanted out on display. The moment we walked in, a young associate approached us. Don't remember her name but Her Empl# is 645080. She helped my daughter find her size and even helped her with making sure the sandal fit. She was very attentive. And we appreciate her customer service. She might of been new cause her calm attitude was refreshing and friendly and very inviting. Unlike some other associates I've came across that weren't very helpful or friendly. But she seemed nice and respectful. Must get great parenting at home. read more

I went in to Journey's today to look for some ADIDAS campus shoes for my teenage daughter . Tim was automatically attentive and helpful while being professional and friendly. He was courteous but what was especially refreshing is how he cared about finding the shoes for my little girl. He went above and beyond with wonderful customer service! read more

This is the worst JOURNEYS I have ever been too. You have 4 employees standing at the register while having customers in the store just talking. NOT ONCE did they ask if we needed help. The MANAGER "BELLA" proceeded to say "you should speak up if you need help" that was so rude and I couldn't believe what happened. They were all laughing. You pay your employees to work but you are paying your employees to just stand there and not help any of your customers. When we went back into the store to get corporates number and names they gave us the wrong number and I'm sure the manager gave us a wrong name but one of the employees name is JESSE we saw it on the name tag. They were waving us out of the store and telling us to get out and just laughing being so disrespectful. We were going to spend a couple of hundred of dollars for a birthday present but this store will never get my business. read more

The store manager Tim is very odd , he came in tweaking , his eyes looked like they were super dilated and not to be mean he smelled very bad . I felt uncomfortable as he was very abrasive with his selling . Something about him is very off . I did not end up purchasing anything due to feeling uncomfortable. read more

I love seeing these comments about Tim I literally love him I go like almost monthly to buy shoes and partially because I want to see him. Him vibe is immaculate and he's awesome. If y'all want good customer service this is the place! read more

Tim is dope! His customer service is ON POINT!! He makes everyone feel so welcome and a part of the Journey family the minute you walk in. I went tonight and this guy knows how to be quick and juggle multiple customers at the same time. He gives EVERYONE attention & goes above and beyond! I appreciate the excellent customer service. Hats off to him! Give this guy a raise! read more

I went to return some shoes that were the wrong color and ended up ordering the ones that I needed since they weren't in stock. Amanda was very helpful in helping me order those and gave me options in how I could have them shipped. She answered all the question I had and didn't seem the mind. I started asking about other merchandise (a mini jansport backpack) that was displayed behind her and she actually referred me to an adidas one since I was returning the shoes. I was still in the process of returning the shoes but she let me compare both backpacks side by side. Although the store was getting a little busy she was very attentive to all my questions. I ended up buying the backpack because it was cute and better than the other one, but also because of the amazing customer service that I received. Thank you Amanda. read more

Ashely was very rude, the store and everyone else was very attentive and in motion Ashely did not do such a great job. She was helping me then went to the back for more of te time than she was with me. The other staff like Raquel and Amanda were amazing and helped me pick out the perfect shoes! read more

I went there today to find some old school Adidas shoes. I didn't catch the young lady's name that helped me. She was thin and had kinda green lipstick on. She was so helpful and just the sweetest person ever. I'd definitely go back there. The customer service and prices were on point. read more

I came in the store to get a new pair of shoes and the sale people where just standing there talking to a friend. They asked if I wanted help and I said yes. And the friend of the employees had to answer for them being rude!!!! I felt like they did not want help me.. they did not offer to look some where else. They walked to the back for less then a second. Worst store I have ever been too. It's called customer service!! read more