I bought my wedding dress NYC and had it altered by a seamstress there as well. She ruined my…read moredress, got blood on my dress and ruined the hem by stitching in the wrong places and then ripping out the stitching and the satin fabric along with it. Puritan worked magic the week of my wedding to clean and press the dress in a matter of two days. They could not fix her errors, but they made them almost completely invisible. They were so kind , put me at complete ease, and turned this bride's worst nightmare around.

We brought 8 pairs of pants to dry clean. My husband knew it would cost about $40. It cost $85.00…read morehe could not believe it. This is the Puritan Cleaners on Midlothian Turnpike. To say the least he said he I will not be coming back. It cost$12.15 per pair. Talked about it long after picking them up. We drove from Farmville to get them dry cleaned. Cost a fortune and not worth the trip. It's 4x what we paid at our cleaners. What else is there to say still floored. He was really traumatized!!!!!

i brought a BRAND NEW suit to Mary cleaners to just have it pressed, as it had a few wrinkles from…read moreshipping. when i got it back, it had several stains on the front. when i brought it back they told me the stains were not their fault and they could "try" to get it fixed but I would have to pay and wait a week. again, THEY put the stains on my BRAND NEW suit jacket and refused to take responsibility. Lack of communications skills made it even more difficult. avoid at all costs.

I got my pants hemmed here and she did a wonderful job. The staff are very friendly and the prices…read moreare reasonable. LOCATION NOTE: The location is a little hard to find as it's listed incorrectly on Google and Yelp. I would use the location 11061 Hull Street. The location is actually on the same side as Gabe's. There's small strip mall to the right of Gabe's (if you are coming from Hull street). Mary cleaners is on the back side facing Genito Road. If you were to go into the back of Beauty Zone, you would find Mary's.

They messed up my suit coat.I can not get a hold of them. I am so disappointed in the service i…read morereceived

From the owner: This is family business with 40 years of experience. Twenty years in New York and 20 years in the…read moreMidlothian, Richmond,VA. In particular, the Tailoring and sewing is done meticulously. we have 40 years of experience. And all Dry Cleaning all done Organically.

Not only could they not get the stains out of my mom's pants, but they said their treatment was…read morestarting to ruin the fabric. No refund. Not even partial refund. Just got the pants back with the stains, and thinning fabric...

worst service I ever had ended in police being called and I…read morewas served no trespassing after young son pushed me and called me a bitch

Outright refused to do a basic hem on a dress because I physically did not have shoes picked out…read moreyet. I can't even make this up. Absolutely ridiculous and a complete waste of time and effort to drive 30 mins over there after confirming via phone they were available.

Best experience! I have been hesitant to go to another cleaners because the last one I went to one…read morethey did not do well.... my favorite dress is like a satin and had this stain that would not go away ! Looked like oil but they got it out ! Dress looks perfect again !!! Thank you !! Definitely my go to place now!

I've come on more than one occasion...for having shoes and boots re-soled, having shoes bought on…read moresuper sale widened, and having boots cleaned up for another few years of wear. In fact, I'm picking up another pair of shoes from being repaired later this week. I like his honesty and straight forward nature. (I brought in a pair of sad, stained, butter yellow leather boots to see if he could work his magic, but alas...) The work he's done for me has been great and his location is really convenient for me.

DO NOT come here. I brought 2 pairs of shoes here for a strap adjustment that I was told by many…read morepeople was quick and inexpensive. It was quick, not inexpensive and I was treated rudely when asked when I needed my shoes back. Turns out the adjustment was done incorrectly. I took my shoes BACK in with photos to show how I needed it done. They argued with me. Told me this was the first time in 10 years they had heard what I was describing and told me repeatedly they did not understand. The customer is definitely not right here. I simply wanted my shoes straps put back to the way I originally brought them in. Would not do it. Will never be back.

I've used IBC a few times in the past and most recently took 5 pairs of faux leather bottoms, 3…read moretops, and 2 shorts. After being quoted $15 per pair of faux leather bottoms, I decided against having them serviced since that was far more expensive than the at-home wash and dry I could do myself. For 2 short s& 3 blouses, I paid $23 total. The Black-owned family establishment offers friendly, fast, and high-quality service. I dropped my items off on a Tuesday afternoon and they were ready two days later. I will return, though I noticed that their daily specials have been reduced quite a bit when compared to earlier former promotions (i.e. 5% off for shirts on Tuesdays and pants on Wednesdays, when before it was a 20% discount...). Be sure to bring your invoice at pick-up to ensure a smooth process.

I have been taking my clothes here to be cleaned and pressed since they have opened. Their service…read moreis quality and they are kind to boot. Highly recommend!

I had a bunch of dry cleaning to drop off today. I thought one of my daughter's items might have…read moresmelled like cat - I really wasn't sure (maybe urine, although my daughter says it was not). Either way, the woman quickly responded quite rudely that she couldn't take our dry cleaning due to something about it mixing with other customers' clothing (???) and then quickly moved on to the next customer. Wow. What an awful experience that I'm surprised to have gotten. Maybe something else is going on with this lady mentally? I don't know, but I felt the need to give a quick heads up to other potentially new customers. Based on how humiliated and unvalued I felt during my visit, not just as a potential customer but as a fellow human, I will, of course, never return to this dry cleaner. UPDATE: Just returned from Puritan Cleaners! FANTASTIC place so far! No problem with taking our dry cleaning and it will be ready by tomorrow!!! If they do a great job, I'll post a positive review for them! :D

If I could give this place negative stars I would. Came in to get my military uniforms cleaned…read moresince they was on my way from work and they was rude and not worthy of any of my business.. Don't come here. They do not value the customers!