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    Puritan Cleaners

    3.3 (27 reviews)
    Open 7:00 am - 7:00 pm
    Updated 1 month ago

    Services - Puritan Cleaners

    Clothing alterations

    Clothing mending and repair

    Dry cleaning

    Stain treatment

    Puritan Cleaners Photos

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    completely ruined
    Tony A.

    I haven't written a 1 star yelp review since 2014. But my recent experience with Puritan Cleaners was unacceptable. I dropped off a pair of black dress pants and one white dress shirt on Monday (11/07/22). I was informed these items would be ready for pick up the next day, Tuesday (11/08/2022) after 5:00 pm. My first attempt to pick up my clothes was Wednesday (11/09/2022) at 12:00 pm. Upon my arrival I was told my white dress shirt was not ready for pickup and to come back after 5:00PM that day and they would call or text me when it was ready. Puzzled, I asked the associate why there was a delay and was flatly told "It has a stain on it and needs to be detailed." Odd, I don't recall any stain on the shirt that would take this long to clean. I never received a call or text from them at any point that anything was ready. It's now Thursday (11/10/2022) and I am beyond frustrated at this point. I called Puritan Cleaners and told them that I needed the dress shirt today, regardless of the condition it was in. I am out of time and due to leave for an out-of-town wedding. When I arrived, I was finally told what really happened. They completely ruined my shirt. Their version of events is when they began to clean my shirt after cleaning another customer's blue shirt, they accidentally pressed blue dye into my white shirt. Why didn't you tell me this Monday, Tuesday or Wednesday? Instead, I, the customer, had to continually follow up and be given the run around. They kept stalling for time. It's only after I demanded the shirt that they owned up to what actually happened. Furthermore, why wasn't a manager on staff during the morning shift? I had to wait for Carla (the manager) to arrive at 1:00PM and return at that time so that I could be paid for my ruined shirt. To add even more insult, there was no apology from the manager and her attitude was very "oh well, life happens." While that might be true, good customer service would be extending me the courtesy of the truth so I can deal with the situation as soon as possible. Is that too much to ask? Carla then attempts to casually turn this into a positive opportunity to "just buy a new shirt." as if this situation wasn't already incredibly frustrating and inconvenient. Unbelievable. It's hard to believe this place dry cleans clothes for a living. I hope you're reading this Sara M. as this is NOT how to conduct a business. Some basic customer service would be a courtesy call at the minimum. Mistakes happen so just inform me and let's fix it. Carla informed me a check will be issued to me by mail. Great. Will I have to follow up on this too? You've lost a customer for life.

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    7 years ago

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    4 days ago

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    Sara M.

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    3 months ago

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    2 months ago

    They lie about when things will be ready. Otherwise did a good job. This could impact you if you need an item in time.

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    11 years ago

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    12 years ago

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    8 years ago

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    Ask the Community - Puritan Cleaners

    Review Highlights - Puritan Cleaners

    I leave my clothes in a bag on my door on Tuesday and they are returned on Friday cleaned pressed and ready to go at no extra charge.

    Mentioned in 2 reviews

    Read more highlights

    Puritan Cleaners - On Hull Street Road in the Southshore Point Shopping Center behind the Wawa and Mexico Restaurant

    Puritan Cleaners

    (14 reviews)

    $$$$

    If you're a welder, farmer, rancher, or you dress country and want your jeans starched do not go…read morehere. Biggest disappointment. Asked for extra heavy starch, even specified that I wanted as much starch as they could possibly put on there. I'm told they'll be ready for pick up the next day. It took them three days to starch my jeans and I got them back and they weren't even creased nor could I tell they were even starched.‍ I'm moving back to Wyoming where the dry cleaners starch your jeans to the point where the crease will slice you open and they're stiffer than cardboard. Didn't even have to ask for it they assume that's what you want and do it automatically for you

    I promised myself that if I had a great experience here at Puritan Cleaners that I would leave a…read moregreat review! And after my horrible experience with Hancock Cleaners in Hancock village who wouldn't even take our items, due to a questionable smell in one of them, possibly by a cat, she shockingly and RUDLEY refused us service to the point where it actually felt personal, especially how she just turned around to the next person as if we didn't even exist anymore, and were just left standing there. And so my child (my witness) and I packed up all of our items till I could figure out where else to take them. Puritan Cleaners were the first one suggested to us by a friend who told us how this business is very involved in the community! (Wow-what a major plus!) Puritan Cleaners were not only able to to accept our items without question, but they were able to have them ready by the next day! Our items came out beautifully and that one questionable smell in one of our items was completely gone! So, bummer for the mean lady at Hancock Cleaners for missing out on an opportunity to make a nice profit on the amount of items we needed cleaned, along with gaining a potentially valuable long term customer. I guess a business like Hancock has the right to treat their potential customers any way they want, and even turn them away, (even though I was expressing extra kindness to her, maybe even to a fault, to try and make her feel bad for how enraged I was feeling on the inside-I know I know-sigh, it didn't work anyway). Sadly, it's bad (and very sad) customer service like that that can hit someone so deeply that one might take their anger out on someone else who may not deserve it. My point here is that in regards to Puritan Cleaners is that they were there to turn my "bad" experience around-and pretty much immediately! BONUS note: is that the young folks working there (that we spoke with and who helped us) were SO KIND and VERY helpful and seemed really happy to be of service. I told them my story briefly (without any kind of rant)-and they listened. Blessings to them! And yes I've worked in customer service for MANY years, and I know how challenging people can be at times to the point we sometimes just want to cry. And this is why I get very passionate about GOOD service, while calling out the occasional "bad" service. 5-STARS here! I HIGHLY recommend Puritan Cleaners!

    Puritan Cleaners - sewingalterations - Updated June 2026

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