Dr. Meng and her staff have continued to impress with their diligence and follow up. They've taken time to find ideal solutions that work with my insurance while meeting my unique needs. Other sleep doctors push pills and expensive quack remedies. Not Dr. Meng and her team. For people with sleep issues, having a doctor and staff who care about the best and most natural remedies is the rare ideal. Dr. Joy Meng and her team meet that ideal. I'm a very grateful patient. read more

My dad was referred to see this neurologist and she was HORRIBLE and down right RUDE. I honestly do not know how she in an doctor when she puts people down for answering patient's questions life what a doctor is supposed to do!! My dad was hospitalized about 2 months ago with some cognitive damages. After coming home from the hospital, he received in home care and had to visit the doctors for a follow up. Since coming home from the hospital, he has been having sleep and eating issues. He basically lost over 10lbs since coming home from the hospital so we wanted to ask this doctor to check to see if they can figure out the reason. When we told the doctor this, she said it was normal!!! I don't understand how it is normal to not eat anything all day that he's losing a ton of weight. Even our in home care nurse said, that is not normal and we should ask the doctor to run tests to start ruling things out. Obviously, even and normal person should know that if a person doesn't eat anything, they will be malnourished so I don't how the doctor said it was normal. So when we mention that he lost and lot of weight asked if she can run some tests, she yelled at us!! She yelled saying, it's normal, what else do you want me to do!??. Uhhh maybe check again and see if you missed anything???.. anyways, in the end, she basically gold us if we need more help, we should go see a specialist. Like wtf... aren't you the specialist?? Aren't you the neurologist??? Then why am I seeing you if you are going to tell me to go see a specialist?!?! She is plain RUDE and MEAN and this is not how you should treat any patient. Do not see her because SHE DOESNT NOT CARE ABOUT YOU AND WILL THINK ANY QUESTIONS YOU ASK IS A BOTHER TO HER EVEN THOUGH SHE IS THE DOCTOR!! read more

Great neurologist for migraine injections and quality care. Always conscientious, timely and patient.

I completely trust Dr Meng in all areas of my treatment as a physician. She understands the neurological issue i am having and has done a brilliant job helping navigate the insurance company issues for getting approval on my treatments that are so difficult to get but are already on their formulary. Over the years, numerous times the insurance will deny my treatments even tho it has priority formulary status. They then blame Dr. Meng and say she didnt submit something or she missed documentation...they do this all the time and it is never true. She always submits in time. She knows insurance criteria and documentation by heart. She goes the extra mile again and again on her own time for this and the insurance companies will still deny and say she didnt submit something. It is so infuriating for me, i cant imagine how bad it is for her with so many patients. Believe her, she knows what shes doing and she does it right!! So lucky to have found her. read more

I saw her 8 years ago and again this year. She is attentive, and care for my needs. A 10 min wait at the office but that is normal for other doctors I visited. read more

Had a great experience taking my dad to see Joy Meng. She was very thoughtful, providing insights based on specific cases. She was about to point out the main drivers that caused "inefficiency" of my father's sleep. We did a sleep test with her as well. She gave us thorough read out and answered all of our questions. The "sleep guidelines" she offered has been very helpful for mom and dad. The only con is that we waited a bit. But I believe it's because she is giving everyone the attention they deserve. read more

Dr. Joy Meng is extremely knowledgeable with sleep apnea and sleep conditions and is very friendly and helpful and listens to your questions and provides expert answers and explains things in a way that makes sense. Her two receptionists are also very helpful and call you back when needed. I highly recommend this Sleep Center if you have sleep problems. I spent a night in the sleep lab and was pleasantly surprised as it was a nice room with a tv, like a hotel room with a comfy bed, apart from all the wires and machines and equipment. Thanks to Dr. Meng and her staff for helping me with my terrible lack of sleep situation. I am looking forward to a great night sleep soon in the future. My first review was posted for the San Francisco Neurology and Sleep Center back in April and thought I would post it here also as I think she is excellent and very helpful and not always late and really listens to get to the root of the problem! read more

Here comes another well thought out "I would give negative stars if I could" review. First, Dr. Meng is ALWAYS late. I had 3 appointments there, and she was 20 minutes or more late for every single one. Second, and most importantly, this doctor doesn't listen. She developed stereotypes about my condition, said she wanted to help, and gave me a plan for what to do. I did everything she asked, and then at my visit today she said sorry, after all that time, testing, appointments, record gathering... I can't help you. Go see someone else. I felt like, she just said, "you're not the kind of patient I want to help, leave my office, I'm done with you" Dr. Meng, has no heart, no sympathy and understanding of complex conditions that involve critical thinking. If you find that it's easy to get an appointment, now you know why. You have been warned. DO NOT GO TO THIS DOCTOR. read more

DO NOT SEE THIS DOCTOR or VISIT THEIR OFFICE - This was by FAR this was the worst experience I have ever had trying to get medical care 1. I arrived at the office 10min early for my appointment and waited over 45min before I finally asked the the receptionist when I would be seen - not once did she mention or acknowledge my wait. 2. Once in a room, the chair they gave was dirty/ stained - this was the dirtiest doctors office I have ever been in, I actually wanted to just leave, but I had already waited so long. 3. I was told to come back once my take home sleep test was approved. I called after approval to pick up the device, once again spoke to the same receptionist who told me to come anytime before 4:30. I got there at 1pm to find the office closed for lunch, she never mentioned the office was closed from 12-1pm for lunch. I waited 45min after 1pm for the same receptionist to get back from lunch ( she was 45min late returning, got back at 1:45pm). After expressing anger, all she said was that she forgot?? 4. When I asked for the sleep test device it was a mess and did not look clean ( this device has pieces that go in your nose) and all she could say was that she wiped it with alcohol!! She asked if I wanted it and I said no, then with an apology she moved on to the other person who had been waiting outside the office. * I don't usually write reviews, but this office was so disgusting and the service so poor I feel I need to warn people read more

Hmmm, it's tough to not let all the one star reviews make me think twice about my own experience w/ Dr. Joy Meng. However, overall, I had a pretty decent experience. Whenever I go to see a doctor in Chinatown I have to prepare myself for a certain level of brusqueness from the front desk staff, and sometimes the physician as well. Dr. Meng's receptionist didn't seem very happy with her job but was never overtly rude towards me. I only met Dr. Meng once in person and didn't have to wait long for my appointment. All in all, I had a positive experience with her. One thing I always appreciate with physicians is that I don't feel rushed, and I sincerely felt that Dr. Meng took her time with me and was always concerned with finding out what was causing my mysterious fatigue. I had two follow up phone calls with Dr. Meng and she was very genuine during those conversations as well. My only word of caution would be for those of you out there who may be suffering from sleep problems or low energy and are also experiencing a mood disorder such as depression. Bolster yourself to be confronted with advice that might make you feel worse about what you're going through. While Dr. Meng's advice regarding my mood disorder and how to remedy it was heartfelt and well intended, I left each of our consultations, whether in person or over the phone, feeling pretty crappy about my predicament. Dr. Meng may come across as condescending and leave you feeling disheartened, but that is obviously not her intention. read more

Very pleasant to meet Dr, Joy Meng for consultation and treatment. She is very professional and explain in plan language to understand the situation very well. answer all the question well. The receptionist is also very friendly and willing to help even she was over whelm with the phone call and never loose the cool. the visit every time is very pleasant. I have no hesitation to introduce to Dr. Joy Meng who wants a great service and treatment. Bryan T. read more

Every time there is a one-hour wait even though I have made an appointment. Reception area is loud. Medical care is average.

For nine months, Dr. Joy prescribed medication for my RLS that worked well and diminished my pain and sleep disorder. The drug is expensive, and insurance companies will rarely cover the cost. Fortunately, my previous insurance paid for the prescription, but my new insurance won't cover the cost without a preauthorization letter from Dr. Joy. I tried to explain the situation to her staff who doesn't speak English. They then put me on the phone with Dr. Joy, who said she didn't have the authority to tell my insurance company what to do and hung up on me. I was out of medication and suffering sleep deprivation, anxiety, and mild depression by this time. I usually don't suffer from depression. My insurance company tried calling dr Joy, but they said her office didn't answer the phone. Dr. Joy just needs to call my insurance and tell them I need this medication and alternative options will not help my condition without side effects. Otherwise, the medicine is $400 per month. I can't afford that. I don't feel comfortable calling Dr. Joy or seeing her again because she was hostile and seemed clueless about the costs of the medication she prescribes and how insurance companies work. read more

Dr. Meng came highly recommended by my primary care doctor, and because she is Stanford-trained I was looking forward to seeing her. She might be great for her sleep disorder studies and for the conditions she knows about. However, my experience was that she was condescending and rude, and tried to make me feel like I was making up my symptoms. She recommended a new drug to me without acknowledging my symptoms. If I have no symptoms and it's all in my head, then why do I need this new drug? Waste of time and co-pay money. Never going back. read more

Tried desperately to make an appt based on the above review, but could not communicate at all with the person who answered the phone because of their lack of English skills. Seems like a great set of services according to the website, but if you can't communicate with the staff of the office you are entrusting your health with, not a good sign. read more

Was greeted to a nice office, friendly staff, but a major issue I would almost call malpractice, I came here looking for continued care for a neurological disorder, and was then promptly denied a refill to a medication, that if stopped suddenly can cause seizure and even death. If you have sensory processing disorder, or any other similar disorder, AVOID THIS PLACE AT ALL COSTS! Also, a little side note, when I became panicked due to Dr joys attempts to force me off a med, which is essentially a death threat, as I explained above, she then told me to go to an er and get treatment. This is by no means a doctor I will ever be returning to read more

I would give this place zero stars if I could, but I can't so I guess I'll settle with this one star rating so I can write this review. First parking was FREAKING IMPOSSIBLE until I found a parking garage entrance on Sacramento. Then, when we finally made it to the office the receptionist said our appointment was on the 30th, but When I spoke with May on the phone she said the 23rd. I told the receptionist NO, my husband's appointment is for today, that's why I had my husband take off work to come to here. I had to pull my kids out of summer school early to come here since we have no one else to watch our kids and that I left work early today to come. Then she asked for my husbands referral, I said I don't have one because my husband was admitted to the ER and they referred him to see a Neurologist. Dr Meng, was sitting there saying we needed a referral with our kind of insurance I told her,"Ivey",(Later after returning to car furious, I seen my paper I spoke with MAY!! NOT IVEY) May her receptionist didn't mention anything once again about needing a referral when I asked if they took our insurance, otherwise there would be NO REASON I would come down all the way from San Bruno, miss work, pull my kids out of school nor setup an appointment if I didn't have all the necessary paperwork needed. I don't know how Dr. Meng is because she didn't see my husband so I can not say my point of view on how she is as a Dr, but I CAN SAY HER OFFICE STAFF SUCKS!! Don't bother unless you have a checklist. Complete waste Of our time, parking money and energy walking up the damn hill just to get to her office building that was so dirty and dark my youngest son was terrified and wouldn't stop crying from the way the office building looked. I will have my husband seen by another Neurologist. read more

Their office won't answer my calls, even on the emergency line. Will have to go to ER because they won't refill my migraine rx. I just had a baby. They are horrible. read more

Worst communication and completely not helpful or understanding. The office staff is also very rude.

I took mom to see Dr. Meng. She had good manner and was professional. I like the fact she gave her good advice about her memory problems. Mom wouldn't remember these advises, but I would. I give her 4 stars instead of 5, because these advises really should be written down. The office staff also did a good job. They are responsive to my need in terms of scheduling appointment and faxing prescription order. read more

DO NOT SEE THIS DOCTOR. I would give her zero stars if I could. My dad was referred to this doctor by his primary physician for difficulty sleeping and had a terrible experience. Not only was the doctor not helpful- suggesting vague remedies such as change of habit and amendment of sleep schedule- she also saw my dad upon verifying that his insurance would not cover the session. During her session, she did not mention that he would have to pay out of pocket for the service and later made it seem like she was doing him a favor by giving him a discount. We would understand if this was an emergency or an essential service that we would pay for regardless of coverage, but this is not. This was an elective service and we have other options. We did not have to see this doctor if we were not covered. Granted we are at fault for not doing our own research, but my dad has limited English comprehension skills and typically relies on his doctors to be open and honest. When confronted about this, the doctor has decided to ignore all questions and calls. Do your research and find a doctor who cares. read more

If I can choose negative stars that would be great. So let's break down what could be considered an experience from hell with this doctor. I had been experiencing extreme vertigo and had seen many doctors, and finally found a primary doctor who was taking me seriously and was concerned and sent me to a neurologist. I had no problems making the initial appointment. I speak Cantonese, so the receptionist was helpful and easily fit me in. Fine, great. I go to that first appointment. I go in to see Dr. Meng (aka Dr. Meh in my book) and she flat out doesn't hear me out that I want an MRI to rule out brain causes. And I mentioned I read about people taking diuretics to help with vertigo and ear issues. She said, "Oh no, I'm not a fan of prescribing medication that isn't 100% effective." But then she says what she can do is schedule me for a VNG test to test out the balance of my inner ear and then we can go from there. I agree to it, and she says it'll take 2 weeks for the insurance to do a pre-approval. Great, I scheduled for the test 2 weeks later. Day before the test I get a vertigo attack. Normally I'd take some medication, lie down and it'll go away. But the paperwork Dr. Meh gave me said I can't take any anti-vert meds 24 hours before the test. I stick it out. Within the hour I'm writhing and sobbing so I had my sister call the office to see if they could tell me what alternative thing I can do. The bitch gets on the phone and says "Oh, even though we got the pre-approval from insurance for you, we can't do the test. Because in the past, we had patients who have your insurance and was also pre-approved, but we ended up not getting paid. So we're not going to perform the test on you. It's cancelled" BITCH, HOW YOU GONNA WAIT FOR THE DAY BEFORE TO TELL ME THIS SHIT?? So I swallow 2 pills. Come down from the vertigo. Called up my insurance. Insurance was flabberghasted that a doctor could say such a thing, that a doctor can hold a prior patient's insurance problems against me. Long story short. STEER CLEAR OF THIS PSYCHOTIC DOCTOR WHO SOMEHOW FORGOT HER FUCKING HIPPOCRATIC OATH!! read more

I recently went to Dr. Meng regarding my concern about my sleepiness due to my Obstructive sleep apnea, and I told dr. Meng that I needed a way of staying awake and driving to school every morning; however, told me there was no solution except for constantly using my CPAP. Eventually I went back to SoCal and my parent's doctor recommend me ask about oral medication, and when i went back to ask her about it she scold me about using this method and pressed that her method was better. Eventually, I crashed my car due to her neglect and failure to aid me. STAY AWAY FROM HER!!!! read more

I have chronic migraine and needed a new neurologist when I moved to San Francisco from the Midwest about 8 months ago. I found Dr. Meng on Zocdoc and liked that she specialized in migraines and sleep disorder. Dr. Meng is an angel! I see her every 6 weeks to asses my treatment. She is extremely knowledgeable, caring, and sweet. She's also very understanding because she has had migraine problems herself. At first I was trying different medications under her guidance and she would always tell me how each medication worked, give her honest opinion, tell me all the common side effects, and ask me if this was one I wanted to try. My previous doctor used to just prescribe- but she really consults me before prescribing. After trying 4 different daily meds, she suggested I would be a good candidate for Botox. Again, she thoroughly consulted me about it. I've had 2 rounds of Botox so far and my migraines are reduced from 15 migraine days a month to about 6 now. I'm also off daily medication- which is amazing because each one gave me side effects but with Botox there are no side effects for me. My one complaint is that her office assistants are new and inexperienced. It can be difficult communicating with them. However, Dr. Meng always gets on the phone or calls me back when needed. She's also very considerate about medical expenses and even changed the way she bills for my medication so that my co-pay is lower. I highly suggest Dr. Meng! read more

She is horrible at communicating and very misleading. I racked up more than $2000 in bill because she did not communicated clearly about her charges. I asked her about her charges and she told me it is covered but wouldn't explain detail. I know I have a high deductible but didn't expect to see $2000 bill for 3 visit and 1 sleep over test for my sleep apnea problem. The sleep over test alone she charge $1700 but since it's in network provider, I'm only getting charged $1300. Avoid her at all cost, the place is dirty and she charge a arm and a leg. You find a better Doctor anywhere else She can't even explain to me my test result clearly. She told me one of the result from my take home test was a bit alerting(I don't remember exactly what she is talking about) and that we will revisit this result after the sleep over test at her office. But when I asked her again after the result came back from the sleep over test, she did not seem remember what we discuss before and gave me some random answer. Do yourself a favor, find someone else. She is suckering old Chinese folks that don't know any better. read more

Best doctor ever. Period. She listens and is extremely knowledgeable. I would recommend Dr.Meng to anybody!