Dr Rudey has gotten fired from Happy Tooth Dentistry earlier before Riccobene Dentistry in July of…read more2019.. he leaves adhesive on teeth, he complained about assistants in front of patients.. he tells assistants to deal with problem patients because he doesn't want to.. he is a narcissist.. I would never allow my family to ever have them as their orthodontist.. patient beware! Dr Gladwell obviously did not do a background check on him

I am truly at a loss for words after today's visit to Gladwell Orthodontics in North Raleigh. My…read moredaughter's treatment took about four years, and today was supposed to be her final visit. I simply asked Dr. Frank Rudey (whom I was meeting for the first time) about permanent retainers, as they had been previously recommended. He began to answer but then abruptly stopped, stated that I didn't trust his professional opinion, and said the other doctor who had originally recommended the retainers should finish the appointment instead. Then, he left the room--yet no one else was available, of course. I'm not sure what prompted this reaction--whether he dislikes being questioned or took issue with my Russian accent--but I left feeling disrespected and offended. After investing so much time and money into this treatment, I never expected to encounter such rudeness and unprofessionalism.

My teen is being treated here. As far as the dental work, all seems good. However in terms of the…read morepractice, it is not an easy place to work with. Our initial experience wasn't great, getting the first visit scheduled took forever. That should have been my clue. Every appointment since has been very difficult to schedule. When my child is due to be seen, they have one appointment to offer. If that doesn't work, they will suggest something two weeks later. Well that adds two weeks to the treatment time - nobody wants that! Their appointments are only available between 8:20 and 3:20 (and I don't believe they are open on Fridays), so your child will always miss school for this (and you will miss work). Maybe this is a small sacrifice to make, but I wish I had known before we started here or I would likely have gone elsewhere.

Dr. Wells just plain ROCKS. He is an orthodontic master! I had a not so good outcome with a…read moregeneral dentist and Invisalign. Dr. Wells was open minded, listened to my story, took me in and was interactive in my treatment which is something I could not find anywhere else. He is thorough and meticulous in care, and has dynamite chair side manner skills! I trust in his care completely. You learn early on that he loves what he does and he often whistles when he works. I'm so grateful to have found him. He deserves more than 5 stars!!!

I appreciate the fact that after 6 years walking back in to have a scan done for a second set of…read moreretainers, The Raleigh staff remembered me. Very impressive.. I had the best experience and felt like a guest and not just another patient walking in. After getting scanned I was scheduled to pick up my Retainers at the Rolesville Location. I received a very warm welcome as soon as I walked in, I'm still on cloud 10 with the customer service.. My name was called I head back to the chair to try on my retainer. The young lady that was assigned to me was extremely rude and not understanding at all. Once I tried on the retainer it was fitting like it should, she then ask have you ever worn a 2 mm before in a very condescending way. I responded No. so then she says you may have to go back to the Raleigh office to be rescan if you can't get it on.. It wasn't a conversation at all She was just talking at me, this is my first time meeting this young lady, So she walks over and speaks with The Dr. He said he's seen this happening once before. She maybe an impression would be best. the assistant tells me to go have a set at the chair closer to the wall. As I took my seat she came over never once telling what to do or what to expect, I'm looking at her she looking at me as if she is extremely frustrated, she say open your mouth and slide back some,, as my mouth was opened she places the impression in and I began to Gag, she pushed a little harder and a sharp pain along the gum line had become really intense, My natural reflect I jumped up she pushed harder and said if you can do this then you need to go back to our Raleigh location for another scan. After she removed the material out my eyes was am watering up and I ask her if she could be a little gentle bc I am a human being that has feelings, then as I was talking to her asking her to just explain what it is I should be expecting before she starts working on my mouth she became very upset and walks away, I turned around on the bench were I was sitting and told her that she was extremely nasty... Dr Lassiter walks over and ask how was everything going, I told him exactly what happened then he compared it to a 12 year old that has hard times with it as well, Honestly I didn't need a comparison I just need quality work along with great customer service.. The young lady comes back into the conversation and says she's not going to talk to me like that, How she thought I was speaking I thought then maybe she's having a day bc all I'm doing is letting her know I'm hurting. I just left it alone went to the front desk and the nice young lady explaining to me that it was definitely a day, short staffing that day due to employees out with Covid. I totally understand at that point, I have my own business and Around that time we were short staff as well, But the lack of concern was a turn off. I had white stuff all over me due to a lack of concern with the impression. And my mouth was bleeding. I literally was in pain for 5 day afterwards. I wanted to get a refund, But having a business knowing how things are going I Just told the young girl I'll give it a second chance, I came back a couple weeks later to pick up and they did not call me to the back the front desk receptionist dispensed my retainer to me told me to go to the bathroom to try on , the dr did not check to see if it was a good fit.. I did not say anything I'll take a loss on this one but let me tell you this last thing, the assistant that originally help me so happens to come out to speak with a patient and she looks at me a rolled her eyes. I did not say anything I just know after I get my retainer I will never step foot back into this practice ever again.

Laster orthodontics is amazing! I was in braces for about 2 1/2 years and when they came off I was…read morea whole new person. they have also treated my needs for a new retainer many times, and were so nice about it. They have great employees who are always kind, and love talking to you. My experience is always an enjoyable one and I would always look forward to going back to my next appointment.

This dental practice is truly a diamond in the rough. I have experienced 5 dental offices in the…read moreTriangle and this one's staff are attentive, welcoming and knowledgeable. Dr. Pressley is absolutely the best!!! He explained all my options and his care more than met my expectations. I had an emergency and he accommodated me right away. You can thank my later.

would never go back just for the fact the lady at the front desk has a horrible attitude lack of…read morecustomer service and empathy for patients. blamed everything on the answering service.

Every time you leave a message for the doctor there's no response. I tried to schedule an…read moreappointment for a month because my retainer is broken and finally got in and when I called back they told me I'm not in their system as a patient at any location, even though I've been going there for 3 years. The lady also had an attitude with me when I was talking and asked me to repeat my name 100 times. Also, they don't have the option to leave a message when they're closed. Do not go here.

This is the worst orthodontist in the area. After 2.5 years they said they could do nothing else…read morefor my son. He is going to another orthodontist who has done more for him in a month than these pos' could do in 2.5 years. I also have left messages for Dr. Moray to call me, sent him letters and emails. NO RESPONSE. I don't think he exists. Also, they're only open a few days a week, so when you have an emergency, in extreme paid, you can't get help cause they're closed. AVOID THEM AT ALL COST. Awful management and treatment

Front office staff had an attitude with me when I was trying to find out why the door was closed…read morewhen we got there. She said they were at lunch, but the attitude and facial expressions were unnecessary.

Dr. Anderson is so nice and kind. She has seen me twice with urgent matters. She fit me right in…read moreand made the time to talk through options and recommendations. I've always had a great experience with her and her staff. Thank you!

The staff is friendly and helpful as soon as you walk in the door. The quality of care is…read moreexceptional. The dental equipment is state of art.

I have been going here almost 8 years. In that time I had a dentist who I trusted leave. Since…read morethen there have been two more leave. I like to have the same dentist I can trust. Last spring I had my cleaning and they found a crack under a molar crown. I went to an implant specialist. Had it extracted and a bone graft. During those visits I had extensive halo X-rays and regular X-rays. Today I was told if I didn't have a "big picture done" Each Individual Tooth X rayed, they would not clean my teeth. I walked out. That is not necessary. I just had halo X-rays done a year ago. It isn't healthy to have that many X-rays. I am 72. I am not getting all new crowns or veneers. Not going back ever. Furious. They would not clean my teeth unless I agreed to have each tooth xrayed!