Jack McManus has been our sole Heating & AC provider and repairmen for over 30 years. During this…read moretime they have provided no less than excellent service. I highly recommend.

This company is awesome. We called Saturday, our A.C. was out. Adam came over, had to pick up a…read moremotor on Sunday and came back and fixed our A.C.. Very highly recommend them.

I am currently looking for a reputable company to perform routine maintenance on my HVAC unit. I…read moreused to have the maintenance performed twice a year. My last routine maintenance was performed by Shearin, located here in Rocky Mount. The representative showed up for the job and was knocking on the door within 15 minutes to inform me that he had completed the job. I asked if he had cleaned the unit and was told that it did not need any cleaning. I do have my unit on a rack off of the ground because I live in a flood zone. At the very least, the coils should had been cleaned and other components checked. I asked if he had a checklist of items to check off for the maintenance and he informed me that he did not. That sent up a red flag. These checklists are available online. Needless to say, I was charged $100 for no service that didn't even last a half hour. I am now very careful and used this incident as a learning experience. I have also now learned what to do if a similar situation happens again. Curtis J.

I have had them service and/or replace units at three different properties I have. Always a good…read moreexperience. Friendly staff. Office staff even let me know about a rebate available on a new unit and made sure all the paperwork was taken care of. I have confidence in their work and found them to be very trustworthy. They are knowledgeable and always take time explain what is needed and/or what is not needed. I can recommend Shearin Heating and Cooling without reservation.

Jaylen the professional and Kristi the dispatcher were incredibly polite and helpful throughout the…read moreentire process. Our AC stopped working and they came out within an hour. Jaylen not only refilled our freon, but was conscientious throughout his time in our attic and in our home. We hope to have Jaylen come out for us again next time!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

Our AC was icing up and not cooling properly. We called one of the big companies in the area and…read moretheir technician only spent 5 minutes looking at everything and said we needed an entire new AC system. When we got the quote for the new system, it was for $6,800! We decided to check with some other companies and we talked to RAW heating and cooling and he said we likely didn't need to replace everything. He got our AC running well again for $650. We'll definitely use RAW again for future central air problems.

From the owner: GUARANTEED to have you back up and running the same day on minor repairs. My business specializes…read morein heating, cooling, and refrigeration. I guarantee labor for 30 days and provide top quality service. I respond as quickly and efficiently as possible and keep my prices fair and affordable. Give me a call for your heating and cooling needs. R.eliable A.ffordable W.ork

Mr Burnette. Thanks for your expert problem solving during…read moreyour service call. It was really nice talking with such a qualified person. T Jackson

super business..we have used this business several times and never had any problems...mr. danny is…read morevery nice and has always been able to fix our a/c...if you are looking for someone professional, excellent service and a person you can call 24/7, you need to contact this business. we also have recommended this business to several family and friends that needed emergency help and they were very helpful. thank you so much. "mr. danny" billy and vickie glover

Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Lenno does a great job. Always quick to respond. Courteous and polite. He is my go to person for…read moreheating and air.

Chris was great. Very meticulous. Only fixed what was needed. Another hvac company tried to sell us…read morea new furnace that wasn't needed.

Had Demarco as my technician today for my service. He arrived when expected. He was friendly,…read moreprofessional, and knowledgeable. I hope I get Marco next time, although I have to admit I've never had a bad experience with their techs.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS

Don't trust them. Get any estimate written and signed on official company letterhead like it is a…read morelegal contract so they can't pull this bait and switch. I called on 7/3/25 to request an estimate on a septic problem. I called a few references and got glowing reviews. They must have been friends and family because the "owner" came out to do the work himself, who ended up being the son. He started the work, left a huge mess and I couldn't get him back to finish for over six weeks. No explanation or apology, just "I'm here now." He still didn't finish the work, said he never promised he would do everything that was on his estimate and didn't have time to do it all. He said he had the best rating in town so too bad, hire a more expensive company next time and pay more. I had to hire another company to finish his unfinished work and clean up the mess he left behind at considerable expense. I had also paid him to repair my washing machine. He replaced a part and after being paid left in a hurry. I turned the washer on immediately and it didn't work. I called him before he even got out of my neighborhood and he said he couldn't return because he was late for his daughter's T-ball game. I found that he had never even plugged it back in to see if the washer worked. I texted him several times the following week and he agreed to come back and even scheduled a time to return but has never showed up or called in two months. He said in his last text, "I'm not going to not show up and check it out." Well he lied, he never came back. I'm out $350 and the washer still doesn't work. Don't believe the all good reviews because they could be either friends or fake reviews. I called the business and spoke to the owner on 12/31/25. He denied any responsibility or liability for work done by his son, who had represented himself as the company owner to me. He said that if his son is doing work himself that was not dispatched by the company, it's not his business. I didn't know his son prior to this, I had called the business phone listed on the internet and the person who answered said they would come out and give me an estimate. He did not inform me that it was not being done through Ashley's Plumbing and would therefore not be covered under any "warranty or liability" through Ashley's Plumbing. He came to my home in an Ashley's Plumbing work vehicle. This is a total misrepresentation of the business relationship when I hired Ashley's Plumbing to do a job that cost me well over $5,000. It is hard to trust people these days when you have people in business who misrepresent themselves and an owner who claims ignorance. The owner also told me that any negative review posted would receive a standard reply one time and ignored after that. BEWARE!!

I woke up to brush my teeth for work and my sink spit at me and no water came out I went down in my…read morecrawlspace to investigate and saw water gushing from my pipe just before the pressure tank,so I ran up turned off my well pump and called Ashley's Plumbing.Within three hours I received a call that the plumber was on his way to my house.Two very nice and professional men Olson and Jim introduced themselves and asked how they can help,I showed them the problem and they immediately started to work on it.They had me fixed in no time and were so polite when giving me the bill and leaving .The whole experience from start to finish made a stressful situation a great experience...They will always be my go to company for any and all plumbing needs.