My family were patients at Wellesley Dental for a year, and we consistently received excellent…read moreclinical care. Dr. Ali, Dr. Beheshti, and the hygienist team are professional, attentive, and skilled. Although the clinical care was excellent, a long billing dispute began in July 2024 when my insurer identified a processing error that billed my services as out-of-network rather than in-network. For seven months, Wellesley Dental repeatedly reported they were waiting for insurance paperwork to process my refund. My insurer sent seven letters and one fax to Wellesley Dental; I made six calls, sent seven emails, mailed a detailed four page letter, and participated in one three way call to resolve the issue. Despite our efforts, my refund was never processed. In February 2025, I escalated the matter to the state attorney general and local media. NBC 10 decided to investigate my dispute and contacted 42 North Dental (the parent company), and a refund check for $373.50 was issued on 2/27/2025. A few days after receiving the refund, a call with the regional manager provided a full apology and an explanation: mailed insurance correspondence went to an unstaffed payments PO box; staff failed to take ownership; and operational challenges across multiple locations caused systemic failures. The regional manager said the case was escalated and would be used for staff training. The story aired on NBC 10 Boston on March 19, 2025; search "NBC 10 Charged out-of-network rates for an in-network provider." Although I received my refund, this was a stressful and avoidable ordeal.

I moved to the area and needed to find a group for our whole family. I was happy that Wellesley…read moreDental could accommodate our whole family. The dentists and staff have been wonderful. Very friendly and gentle care. Very family feel from the whole team. They dealt with an issue I was having in a well-thought approach that worked great for me. They took care of our youngest who has nerves about the dentist with incredible care and new approaches to make him feel at ease through his first time with a small cavity. He didn't even he was having a "procedure". Front desk team is so accommodating and friendly. They helped me figure out my new insurance with no pressure to pay before I sorted it out. Just an incredible experience. Oh, and appts are always pretty smooth and efficient! So glad I found them. I feel like we are in great hands.

Ongoing Complications Following Root Canal Treatment in 2011…read more I am writing to help shed light on a serious and ongoing complication from a root canal procedure performed at this office in 2011. Since that time, I have undergone three surgeries and still experience recurring infection and necrosis that has spread throughout my mouth, resulting in significant health issues. Recently I requested to have some of my health expenses with the proper receipts / notations from the health care providers. They ignored me then had an insurance lawyer write a unprofessional and inaccurate email back. Upon reviewing the x-rays prior to the root canal, tooth #4 was clearly compromised, with clouding surrounding the tooth. However, both Dr. Defrancesco and Dr. Cohen assured me that this was "normal." After the procedure, I was informed that everything appeared to be fine and that any issues might be related to the crown, which was later replaced at my own expense. Unfortunately, this did not resolve the problem, and the infection spread to other teeth, including #4, #5, and #2, as well as other areas in my mouth. I had previously reached out regarding a refund for the procedure, though I wanted to wait for more clarity before taking further action. I knew there was much more to this problem and didn't just want a-refund for the rootcanal. During this time, I encountered unprofessionalism and resistance when I initially made this request. It's also notable that I am a friend of Dr. D's sister in law. If this is how they respond towards people they know on a more personal level how will they treat someone they don't? The root canal procedure involved an apical puncture and overfill, leading to the infection. Immediate post-procedure x-rays revealed that the root canal was not properly executed, and the failure to inform me about the potential risks and complications constitutes a violation of the principle of informed consent. The toxic materials used in the overfilling can cause severe complications, and this has been the case in my situation. The extent of the damage was not and could not have been known until after the supposed statute of limitations had expired. The complications, including the spread of the infection, were not immediately apparent and were only discovered after multiple surgeries. This was hard to prove without convincing a doctor to open up the area, and having money to do it, which finally was done. It is clear that negligence occurred during the procedure, and yet, thid office has not taken responsibility or even shown any sympathy for the harm caused. Following the procedure, I experienced a severe decline in my health, (still having health issues from this to date) with documented issues such as severe sinusitis, post-nasal drip, sore throat, headaches, itchy eyes, vision issue, right ear issues/ pain and drainage issues, swollen lymph nodes, body pains, irritable bowel syndrome, neurological problems, anxiety, depression, stomach issues, cardiovascular problems, and irregular heartbeat. These symptoms worsened over the years and persisted even after tooth #3 was extracted. The spread of infection and necrosis is the primary cause of these ongoing health issues. I now have a tumor on the right side of my neck from persistent issues from this un-acknowledge mistake. My lymph node on the right has been consistently enlarged. Again, I had no previous health issues and all issues are directly related to this. Moreover, the most recent surgery on 3/15/2023 concluded that the original source of the problem in 2011 was tooth #4, not tooth #3 as initially diagnosed. This misdiagnosis led to an unnecessary root canal, which exacerbated the situation and instead cause me to almost die. As dental professionals, it should have been recognized that tooth issues can and do manifest as sensitivity in surrounding teeth. Additionally, Dr. Cohen punctured the apex of tooth #3 and overfilled it into my right sinus cavity without informing me, a serious "oversight" called malpractice. Had they diagnosed me properly and didn't perform a root canal on a healthy tooth none of this would have happened. Given the severity of the situation and the lasting impact on my health, I asked for partial compensation for the procedures not including harm caused or the work and schooling loss I incurred. I cannot afford to get implants which is causing issues with my jaw being uneven. Instead Ive been thrown away like yesterday's trash while they filled their pockets with my money and at the cost of my health/ life. My only hope at this point is to have my voice be heard, even on a small scale such as this and save someone else for having this happen to them.

The Doctors and great. They are very caring. The staff are so nice and helpful. I have been a…read morepatient for many years so believe they are great.

This is a wonderful group. They have highly skilled dentists and dental specialists , along with…read moredental assistants and technicians to deal with every kind of dental problem. I have seen them for years, and they have been always helpful, and completely trustworthy. I recommend them without reservation.

Kevin Kwon, DMD - My wife after oral surgery required urgent follow-up as the surgeon was out of…read morethe country during the holiday season. This was a Saturday when most offices were closed. Dr. Kwon carved out time to see her even though she was not his patient. With great skill and compassion, Dr. Kwon calmed my wife down, took the necessary steps to steps to ensure her healing was without serious complications that required treatment, and proceeded to check in on her through texts and calls over the next several days and weeks. I highly recommend Dr. Kwon for his skill, attention to detail, and most of all for the compassion he has for his patients. Brookline Dental Center is lucky to have him as part of their staff. BTW-My wife is a nurse and I am a physician. We appreciate the importance of trust between a caregiver and a patient, that the caregiver will do their best to help a patient get well. Dr. Kwon excels at the most important aspect of healthcare, building and maintaining that trust.

Book an appointment You will not be disappointed!! Best decision we made 15 years ago Is to trust…read moreDr O with are families teeth !! Thank you Lit Dental for going above and beyond for us !!

I'm so glad I go to LIT Dental for my biannual cleaning as well as any dental needs. Dr. Ortiz…read morereplaced an old crown that was lifting off. The procedure was painless, fast (as he did it all while I was there) and successful. The new building for LIT Dental is beautiful inside and helps a patient relax during a procedure. The staff are all friendly and helpful.

We have had great experiences with Star Smile. Dr Katherine is excellent. Always available for any…read morequestions. Never had any problem with teeth that she removed. The staff is very friendly and accommodating. I highly recommend this practice

I was looking for a place to bring my mother in for some dental care when her front bridge broke…read moreand was looking for places that took mass health. This place came up and I was able to get her in quickly. As someone who has worked in the dental field and was an office manager I understand insurance, and they kept trying to give me the runaround when they realized I was willing to pay out of pocket for some of the care. These people are money hungry and not patient first. They didn't want to put my mothers extractions through her insurance despite it having 100% coverage and did not want to have her partial covered by it as well. Instead they told me to pay out of pocket for the extractions and that they can run the insurance for a temporary partial and then I'd have to pay out of pocket for the permanent one. I had to stop them before starting treatment as I was looking over the paperwork and it was so sad to see that during a time of a dental crisis they were seeing money signs and not compassionate about patient care. I was luckily able to find another dental office down the street (JNL family) who was able to do all the services at no additional cost outside for a temporary solution to cover the gap where my mother had missing teeth while we waited for her permanent partial. Even then when I was willing to pay for a better partial they advised me to an alternative solution that was cheaper and more practical for the situation making me realize the clear difference between HONEST patient care and greed.

If you want expert dental work done right, with the latest innovations, go to Dr. Rousson.read more

We have been clients of Rousson Family Dentistry for over 20 years. Even moving 40 miles away…read moredidn't stop us. We have introduced numerous friends to the practice who are long-standing, and in some cases very long distance, patients. Dr. Rousson is thorough, kind and patient - as are all of the people in the practice. They always have the latest technology, staying leading edge. We have never felt they have recommended any procedures unless necessary. The office manager is thorough and incredibly helpful in navigating the best financial options as we plan impending dental work - we won't pick our dental insurance without her input. She works hard to fit us in when we have urgent needs and we always feel things are in control. The office is full of light, in a very calming way. People are usually blown away that we drive over an hour to our dentist, at least twice a year. They are THAT good!

Dr. Simon has been my dentist for 20 years, and I am glad to have a dentist I trust. I recently…read morevisited her new Belmont office and the care I received during the visit was outstanding as always. Also, I was impressed by her new office-- the quality of her staff, the technology she's invested in, and the fact that there is parking in front. Dr. Simon is experienced, compassionate, and deeply invested in her patients' wellbeing and results. She also cares for several members of my family, and my mom, in particular, couldn't be happier with her work. I highly recommend Dr. Simon.

So far, not impressed with the new dentist. Love my hygienist, but I feel like the new dentist is…read moretrying to 'upsell,' which is a large problem to me. Office staff has changed, and the front desk seems snarky.

Insane - upcharged on almost everything. I have comprehensive insurance and I still paid out the…read moredoor $70 after they upsold me on flouride and an apparent oral cancer screen that isn't covered (after saying no to a $400 night guard that no one else has ever told me I needed) and then after insurance, somehow there were a bunch of other charges that were not covered regarding consultations that racked up to $360. for a NORMAL ROUTINE CLEANING. I've never been charged like this in my life for a normal visit - I have very good dental hygiene. find somewhere else to go. They're scam artists.

This dental is all about upselling and making profit. They cares more about money and less about…read morepatients. I had a terrible first time experience with my hygienist, Keylla. Before the cleaning, I declined the laser decontamination, which costs about $2,000 and is not covered by insurance. She walked out to talk to the receptionist, and came back acting like she couldn't care less about my treatment. She only worked on a couple of teeth and then called it done. I literally walked in and out in less than 15 minutes for this treatment. When I pointed out that she completely skipped the upper right side of my mouth, she insisted she had done it and asked, "Do you want me to go back?" What do you mean by asking me that? This appointment was supposed to be 45+ minutes, and you barely spent 15 minutes rushing through my cleaning! For the billing part, the receptionist girl insisted she couldn't find my insurance and tried to upsell me their insurance plus a $600 estimate for the regular cleaning service which I used to spent $20+ on. I had to call my insurance, connect it with her, eventually run through everything myself. I was overall shocked by their attitude and profit-driven behavior. For me as a patient, health is the top priority, cost is secondary. If they can't even perform a basic cleaning correctly, I can't trust them with anything more complex.