This dental is all about upselling and making profit. They cares more about money and less about patients. I had a terrible first time experience with my hygienist, Keylla. Before the cleaning, I declined the laser decontamination, which costs about $2,000 and is not covered by insurance. She walked out to talk to the receptionist, and came back acting like she couldn't care less about my treatment. She only worked on a couple of teeth and then called it done. I literally walked in and out in less than 15 minutes for this treatment. When I pointed out that she completely skipped the upper right side of my mouth, she insisted she had done it and asked, "Do you want me to go back?" What do you mean by asking me that? This appointment was supposed to be 45+ minutes, and you barely spent 15 minutes rushing through my cleaning! For the billing part, the receptionist girl insisted she couldn't find my insurance and tried to upsell me their insurance plus a $600 estimate for the regular cleaning service which I used to spent $20+ on. I had to call my insurance, connect it with her, eventually run through everything myself. I was overall shocked by their attitude and profit-driven behavior. For me as a patient, health is the top priority, cost is secondary. If they can't even perform a basic cleaning correctly, I can't trust them with anything more complex. read more

Insane - upcharged on almost everything. I have comprehensive insurance and I still paid out the door $70 after they upsold me on flouride and an apparent oral cancer screen that isn't covered (after saying no to a $400 night guard that no one else has ever told me I needed) and then after insurance, somehow there were a bunch of other charges that were not covered regarding consultations that racked up to $360. for a NORMAL ROUTINE CLEANING. I've never been charged like this in my life for a normal visit - I have very good dental hygiene. find somewhere else to go. They're scam artists. read more

I had a bit of gum irritation and was able to get right in to see Dr. Falone. He easily identified the problem and gave me a special tool that would get in around my bridge so that it would more thoroughly irrigate the area more thoroughly. I used it exactly as instructed and it worked like a charm in just a few days. Not only does Dr. Falone performs the most amazing technical dental procedures but he and his team never hesitate to share their expertise in dental hygene with me. Love them all! Thank you read more

I have seen WAY more dentist than I would have liked to in the last six months after my botched and unauthorized dental work was done back in January of this year. I saw Dr. Falone for pain management while I waited to get in for a root canal. Unfortunately, he couldn't even touch the tooth to apply medication because of how inflamed it was. Rather than send me on my way in pain, he called around to his colleagues until he found someone who was able to get me in the next day and then he cleared his schedule to allow me to get the tooth prepped for the crown that day as well. The process of getting a crown was a whole ordeal in and out of itself (I have short teeth) and I grind. But instead of just putting something on that may have held up for a few months, he was honest and transparent about the likelihood of the crown failing and gave me a free upgrade to a heavier material. I can't recommend them enough! They are truly awesome people! read more

Absolutely HORRIABLE ! Nothing more to say , find a quality dentist ! Worst Dentist i have ever been to ! To bad you can not leave a negative 5 star ! read more

Waltham Dentistry provides excellent care with a friendly staff and modern facilities!

Could not recommend this office in good conscience. Staff is friendly until you have a billing question or ask for documentation. Requests for x-rays and medical records are totally hit or miss and sometimes altogether ignored if they so choose (even when this would delay other medical procedures). Drs are very friendly until you ask for more information on whether or not a procedure is really needed and then will patronize you behind your back. The drive to a better equipt and more patient focused dental clinic is well worth it. read more

I'm am not a person who writes reviews, but... this place was amazing. I went today on my brother in laws suggestion. It is like stepping forward in time compared to what I was used to. Very high tech equipment- no painful X-rays, biting on oversized whatever those things were. Every person I met there, from the office manager (so nice) to the great dentist (who explained everything and was very knowledgeable) to the hygienist - everyone- was kind, smart and attentive. The procedures were painless and thorough. I didn't realize the dentist office could be an educational and pleasant experience. Best of the best- Luke read more

Avoid this place at all cost. I went here for a dental cleaning because it's near my house and they charge for the most unnecessary things such as "preventive counseling" and they take extra, unnecessary images like panoramic CT capture just to get more money. I've never got charged for a dental cleaning before with insurance until this place. I don't know how they have good reviews on google and yelp... but the posted reviews are super outdated. read more

We LOVE Dr Falone and his office. My 3 children, my husband and I all come to this office and we have had nothing but amazing experiences. Dr. Falone and the hygienist are caring, thoughtful and thorough. No unnecessary procedures are pushed on us, and billing has always been 100% smooth. I highly recommend this office! read more

Waltham Modern Dentistry is always a great experience. Dr. Falone and his team are professional, friendly, welcoming, and make the process easy. Been going to Waltham Modern Dentistry for about 3 years and haven't had nothing but great experiences. Really appreciate having a consistent office to work with especially during a pandemic that always aims to exceed customers expectations. The technology in this office is also far superior over other dental offices I have used over the years so really appreciate the investments in a clean and updated office space. Thanks again for the most recent cleaning! read more

Waltham Modern Dentistry has been a revolving door of changing staff and dental personnel since opening a few years ago. I had crown work and fillings done there. I was sorry to see Dr. Patel depart but unfortunately he is no longer there. Now, when it comes to expensive, high ticket procedures, there is great interest but as far as less lucrative maintenance and cleanings ... not so much. This business has issues. AVOID it. read more

Very impressed with my overall experience here. The sole use of barbaric Metal scraping tools are long gone and instead a fusion of old and new gold standard treatments. Very nice staff and extremely thorough!! read more

I LOVE Waltham Modern Dentistry! Dr. Falone and his talented group of associates are friendly, helpful and extremely professional. They are mindful of my schedule and coordinate my adjunct treatments with Premier Endodontics. The work that Dr. Falone did in replacing my old bridge that broke off was amazing, perfect and fast. I am delighted with the results. Also sanitary and Covid precautions met my high standards and beyond. I appreciated that Dr. Falone did not try to "upsell me" as other chain dental offices have attempted. I was given facts about the pros and cons of each possible option and was able to make informed decisions that suited me personally. I trust Dr. Falone implicitly. read more

My experience with the billing aspects of this office was not positive. I felt mislead and it took months to get back a portion of a reimbursement that was owed me. I've asked for itemized statements only to receive excuses and fast spoken misinformation. I was even informed that "Corporate" office would process my reimbursement. I was also told that my insurance plan would process it, even as I brought them an explanation of benefits that both plans had already paid them. I was charged ahead for my crowns and informed that I would be reimbursed by Waltham Modern Dentistry once the insurance payment came in. They do NOT have a corporate office. It took months for me to get a portion of my money back, and I still don't have an itemized statement. Great for cleanings. Not someone I would do business with again. read more

I haven't been to the dentist in YEARS. I was extremely nervous about going in but I was immediately welcomed warmly. The atmosphere is very inviting and clean. Dr. Patel and his staff are amazing. All my questions and concerns were answered great. Thank you so much for helping me! read more

I was so nervous trying out a new dentist but because of my insurance changing, I found this place with a quick google search. I have to say I was so overly impressed with every aspect! The office is immaculate, they are so advanced with their technology and the staff was great. Each staff member I interacted with was so nice & I have actually never laughed so hard (at a dentists office). The dentist was also exceptional. He did a wonderful job & told me exactly what I needed with options so I can make an informed decision. I'm actually in the process of switching my kids over to see him as well. So happy! read more

I had an amazing experience with the entire dental team. The management, receptionist, dentist, dentist assistant, and hygienist. The entire staff at the office was so helpful and caring they all made my visit effortless, extremely easy and hassle free. I was vey comfortable and satisfied with the dental care and treatments provided. The office was super clean, modern, and everyone was so professional. I highly recommend Waltham modern dentistry its so important to find a dentistry that can meet all expectations and they have truly met all of them. The dentist Dr. Bain's is truly wonderful! She took the time to explain every procedure she was doing knowing how nervous I was yet she took the time to make me comfortable and was very supportive, sweet and gentle. I am terrified of needles and the dentist all together but she made the entire process a piece of cake. My procedures and fills were absolutely painless and easy. I am so grateful to have found such a knowledgeable dentist and wonderful staff .Angelica the hygienist did my teeth cleaning and I was so impressed and happy with the results. She is amazing! Kyle in management and financial planning took the time to review and explain all the dental procedures, treatments, options and costs which was so informative and beneficial to put my long term dental plan into place! What an amazing team and dental experience! I look forward to my next procedure and highly recommend this dentistry to everyone! read more

I came in for my first appointment (after not going to the dentist for 3+ years) in July 2019. The employees were super helpful and calmed my nerves down. The doctor and her assistant were super informative at every step of the way. They informed me in details on the issues and how to approach for a better dental health moving forward. With every treatment, I was informed about the costs and the of payment options if I opted to go that route. After my final appointment, Dr. Bain even called me up the next day to do a follow up call with regards to how I was healing. I really appreciated the step by step approach and overall helpful nature of the staff at Waltham Modern Dentistry. I have already recommended them to some of my friends. read more

Dr. Bain's is very attentive and makes sure you understand what is going on with your dental health. Everyone in the office is super helpful and friendly. Highly recommend for your oral health. read more

A few years back, at a different dentist's office I had a bad experience, so I have been very nervous, since, about appointments going forward. That said, I knew Waltham Modern Dentistry was different from the moment I walked in. I was greeted with smiles and a friendly welcome. It was my first appointment and my new patient registration was quick and easy. I told a few different employees there about my bad experience in the past and, as nervous as I was, they guaranteed me a pain-free experience. It had been several months since I was last seen, so they took x-rays and explained to me, while showing me the photos, what they noticed. They made everything easy to understand and they never pressured me to make any financial obligations. They then, began my cleaning. So, in the past, every dentist I've seen has been aggressive with the cleaning instrument and they would repeatedly stab my gums, which was painful and made me more nervous about future cleanings. Guys, when I tell you this place gave me the slowest, most gentle, most thorough and most considerate cleaning of my life it is not a joke. If I could give Waltham Modern Dentistry a truckload of stars I would. I would absolutely recommend everyone on the planet to make an appointment with them. They are the best of the best!! read more

This was my first visit to Waltham Modern Dentistry. Dr. Patel, Kyle, Jousy, Amanda and Jennifer are very impressive dental professionals. The staff is very cordial and welcoming. The first patient exam price is great. The office is modern and very clean. The digital exam photos allowed me to see what Dr. Patel was talking about as he discussed issues with my dental health. I am very happy with the dental care I received from Waltham Modern Dentistry. Great, modern dental care at a reasonable price-plus a very congenial professional staff. read more

If you're looking for a dentist, go here! The staff and dental practitioners are so kind, knowledgeable and funny! They really make the entire dental experience actually enjoyable (I know, it seems impossible but it's true) They make sure to tell you what they are doing and why, and tell you the cost upfront so there are no surprises in the end. Also, the office and equipment are state of the art making it so time efficient. They have televisions right in front of the dental chair so there are so moments of awkward silence or boredom. I highly recommend Waltham Modern Dentistry and will be back! read more

Amazing service, Dr. Patel and his team explained everything to me in understandable language. I highly recommend visiting his team here. The technology they have in house is outstanding and saves you money in the long run. read more

Right away walking into the office I noticed how clean it looked and felt, which is something I take very seriously when it comes to anything medical. The staff was super informative and friendly and made everything very clear and easy. I hadn't been to a dentist in a while so I was nervous about what they would say, but Dr. Patel made me feel comfortable and explained everything without just doing it and handing me a bill. The dentist was always a little nerve raking, but not anymore thanks to Modern! read more