The employees here are friendly, quick and helpful and I never see any employees just standing…read morearound not working. They are always quick to get to a counter and help out when the lines get long. Mostly if it takes a little longer, it's usually because of the customer needing extra guidance with their item. The store is small and so is the parking so go during non-peak hours to avoid a crowded store and parking lot.

Had a box here for years now. Multiple personal envelopes have been put in my box opened and…read morecontents within were taken. They refuse to acknowledge a thing. They say if the person sending didn't pay for insurance it's not their fault. Okay well I'm sure you're enjoying some Starbucks, Panera, Groceries at HEB, gas cards, cash, etc! Needed a personal mailbox and they fail everytime!

Pasadena lost our post office in the Berle storm so having this place on Fairmont Prkway is so…read moreconvenient. The staff is always so friendly and helpful. It beats going to old Pasadena or Deer Park to mail a letter, but even when we get a post office I will continue to come here bc of the convenience.

They didn't inform me that thee was a late fee added to my renewal. I wasn't aware that I was…read morelate.. Mrs. Kemple

In the event that you need to send something via USPS, I would definitely go here and drop it off…read moreversus going to an actual USPS location. Everyone that works here is extremely nice and knowledgeable. They also seem like they enjoy being there and are dedicated to helping the public. You can park right in front and you are typically in and out of there and under five minutes. Definitely recommend making a stop so you can avoid the frustrations of the Postal Service.

Professional, and courteous. Love having this little business in the neighborhood. This will now be…read moremy go-to postal, and notary spot

BEWARE! If you're one of those goofy people that refuse to…read morewear a mask, this place is for you. Sure, there's a sign on the front door saying it's mandatory but Walked in the other day to see 2 employees and a customer all without masks. Also, speaking very openly about the ignorance they all share. I did not ask the position or names of the 2 female employees working because I did not want to stick around for obvious reasons. I genuinely hope the owners are just unaware this is happening and not encouraging this behavior.

Very bad service. I sent a very important package to my daughter in Kuwait and asked them to get it…read moreto her as soon as they could. They took it from me, charged me double the price of the post office, gave me a bad tracking number, then took my package to the post office to have them send it anyway. I sent another package via USPS a few days later at half the price and hassle and it got to my daughter days before the package they sent. Very disappointing. If you ever have a child serving our country who NEEDS not wants something from home, Do NOT use this place unless you want it to take a very long time to get there. Snail mail was faster!

I've been familiar with this area for 40 years, and I'm surprised that I've never been to this…read morelocally owned business. (There is an affordable hair salon in this strip center, btw.) I called around needing a document notarized, and most places no longer offered that service or I needed to coordinate a time around their schedule. Thankfully, The Wrap & Mail Room offers notary at any time (no appointment necessary) and for $6 cash or card. I dropped in and also picked up a cute mother's day card, as they have a cute selection of cards made by a local artist (err, Austin... but it's Texas). They also have gift wrapping services, along with it being a mail room.

Very happy with my PO box. Súper friendly and safe destinación for my mail and pack. Very friendly…read moreand very attentive g

The only thing this place is good for is to drop off!! Went to get a price for a 1 pound package…read moreand she told $27 and then I asked her what about USPS and then she brought me out this big box and told be $30 which USPS boxes are free and I got a flimsy envelope which she said was in the price and then when I said I wasn't going to use them she charged me $4.99 so I went down the street to USPS by Culver's at Ace Hardware and paid $13. Never again!! they take total advantage of you and do not give you all the prices to make a choice

Always efficient and the best service ever!! Everyone is friendly and helpful! We never go…read moreanywhere else for the services they provide.

Just needed copies, as they pulled up as a copy store. I had to sign in to their computer and do…read moreit myself---don't list yourself as a copy store.

Always good service and professional support. Many things to choose from if you want to purchase…read morethings.

Was trying my best to get to the store on time before they closed but had few delays. I arrived in…read morefront of their parking lot at 4:59 pm on a Saturday. By the time I grabbed my returns to their door it was 5 pm. And the young gentleman with glasses and a beard, sorry I didn't catch his name, was kind enough to let me in to do my returns. Most of my packages were labeled and boxed up so it took about 2 minutes to do the returns. That considerate gesture surely made my day! Highly recommend that young man his good and kind customer service!

Staff is always nice and helpful, but I can't give 5 stars because this store needs to get on board…read morewith other UPS stores that have self-service, Amazon return kiosks. It's so frustrating standing in a long line just to make a simple return that I can do myself at the return kiosk. I got use to UPS stores in the Dallas area, before I moved here, that have return kiosks. It was really great to get in and out so easily. This UPS store is the only one near me, so it's the only choice I have for Amazon returns, and it seems to take forever to make a simple return because of the lines. There is a reason other UPS stores have these return kiosks. They see the value in it for customers and staff. This store is trapped back in time. They need to invest in this self-service kiosk technology that is available for simple Amazon returns now!!!

Always fair price. Always go above whatever a post office would ever do. They pack and ship…read morealmost anything Christmas time they've wrapped everyone of our gifts. They serve free adult beverages from thanksgiving to New Years. Wow. Azi. Chi. Helen. Shannon. Lauren. All always helpful. Oh yeah they sell ladies clothes. Very unique cool stuff. Cow hide purchases. Blouses. More. Stop in. Free coffee from local REMAX AGENT.

Store locked up shop and went home early. All lights were still on and the OPEN neon sign…read moreilluminated. Very frustrating.