I've been seeing Kelly for almost a year now, and I truly can't say enough good things. Not only is…read moreshe warm, welcoming, and incredibly kind, but she also brings a level of knowledge and professionalism that sets her apart. From the very first appointment, she took the time to understand my skin and its needs, recommending treatments and products that have genuinely made a HUGE difference in my skin. She has an amazing eye for what your skin needs based on your goals. She also has a long-term approach to skincare, which I LOVE, and I've never once felt pushed toward unnecessary treatments--which is one of my biggest pet peeves! I feel confident and cared for every time I walk out of her treatment room, and truly enjoy our conversations during our sessions. If you're looking for someone who is not only kind but also deeply knowledgeable and results-driven, I cannot recommend Kelly enough!

Although it is at least clean, and the top injector Stacie is very experienced, the staff are…read moreyoung, uneducated in rules of society, older Americans and the disabled. I had been receiving Botox from this location in Cary for about 1.6 years. I was a steady customer. I spent a great deal of money. I became hospitalized for 4 months as a client over 65. During the last year, I had to cancel several days before on just 3 occasions, and on one occasion, the day before, rushed by ambulance to WakeMed. EVERY time I called as a professional courtesy, the most recent, one of the untrained young girls literally said to me, "hold and I'll see if we can cancel you!" I replied "excuse me? What does that even MEAN? I'm in the ER! Should I contact my attorney?" I was punctual as always to my last appointment. As I went to make my next appointment, happily saying "I thought I was over the critical time where I could die".. INSTEAD of CONCERN, empathy or acknowledgment, either the first untrained employee or another untrained employee NOT ONLY demanded $50 upfront "in case I cancelled my next appointment"!, but NONE of the staff employees offered ZERO concern or acknowledgment!!! I was flabbergasted! As a Duke University Chemistry professor and neurologist on sabbatical, I asked "are you familiar with the American with Disabilities laws? Are you familiar with the empirical fact that I've NEVER been a 'no show"?.. that even in the ER I was professional enough to call?" I stated "I won't be back." In addition, my pattern as an established client is once a month with a $140 budget. On EVERY OCCASION Stacie would make me EXTREMELY UNCOMFORTABLE and would purposely attempt to elicit more money by stating- with a very over concerned coercion, "You know.. because you get such low amounts that this won't hold unless you purchase X amount of units!" As I have been receiving Botox for a staggering 35 YEARS, I was aware of this fact and had to repeat again, and again and again, "I'm so sorry to disappoint you-as I'm disabled until I heal, this is the most I can do every month!" This is the ONE thing I do for myself. It should be a day/event of peace and joy. Instead, I left each session sad, embarrassed and purposefully insulted and demeaned. In addition, Stacie informed me "she couldn't inject me anymore as she was now only going to work on 'top-tier' customers!!" I wouldn't send my enemy to this place! It's hilarious to see uneducated, unattractive front reception employees try to pose as authoritarian figures to an MD, who was temporarily quite disabled in recovery.

Would not recommend this place to anyone, there's so many other places that have way better…read morecustomer service, no attitudes and that don't talk to you like you're dumb and don't know your body! Literally argued with some girl named Christine or christina because she numbed me and I told her I can still feel it and that it felt weird because I usually can't feel anything after. Refused to listen to me, gave me attitude like I didn't know what I was talking about and when it came time to do my thing it was so painful we had to stop and re numb me. Go ahead and spend your money somewhere else where they value customers!

I have been a loyal customer for years at BodyLase until my recent visit for filler & Botox from…read moreGrace! ( I had great results with Kelly & Rhonda over the years !) Grace over filled my face with filler and Botox recently all on the same visit. I looked like I'd been stung by a bees nest! The filler made my face huge looking un natural and terrible. ! I spent thousands- I'm so embarrassed and sick! No reply from owner and I called the manager, Laura, but she basically said it's my problem. I had to pay full price, hundreds of dollars, to get it out and it still looks horrible. They were not helpful or caring what so ever! A new person I'm going to delute the awful filler said she was shocked how much BodyLase injected into my face! Buyers beware! A nitemare for me financially and physically!

Giselle was my tech today and she was so attentive, kind and gentle. She was amazing! This was my…read morethird visit and I'm loving the results.

Professional, clean, efficient and friendly staff! Giselle is amazing. She explains things well…read moreand keeps me very comfortable.

I got a gift certificate and chose the dermaplane and diamond glo facial. My skin is actually…read moreglowing. My very dry skin looks hydrated, feels soft and healthy with a little glow. I also purchased the tinted spf75 mineral sunblock and it evens out my skin tone. I've had facial treatments at other places and have never had this result. If you're going to an event or just want to look your best, this is a great treatment. It took 1.5 hours and was so relaxing, I almost fell asleep! Meaghan at the front desk was so helpful and my Aesthetician Corina was amazing. I want to add that I went on a Wednesday and what a treat to break up the work day/week.

Amanda is amazing for all things med spa related!! Very knowledgeable and doesn't oversellread more

Had a consultation for laser hair removal in the bikini and upper leg with Amy last week. She is…read moreextremely knowledgeable. Today, I had my first treatment and it was surprisingly easy. There was no pain and I was in and out in less than 45 minutes. Anaya treated me and she was super gentle! This is place has a minimalist, modern and clean feel which I loved. Plenty of parking in the parking lot!

I was sent back from my appointment, main issue being expected to sign lengthy consent forms…read morewithout enough time to properly read them. I took 17 minutes to carefully review the documents, and because of that, I was told my appointment had to be rescheduled. If reading legal forms carefully causes you to lose your appointment slot, that says a lot about the process. I had scheduled a 4:00 PM consultation, arrived on time, and was handed an iPad with multiple pages of consent forms. I asked if I could complete the personal information first and review the rest after the consultation, but was told everything had to be signed beforehand. I also mentioned these forms could have been emailed in advance to save time. This was my first time seeking laser hair removal, so I wanted to fully understand what I was agreeing to. At a medical doctor's office, some paperwork is expected, but for a cosmetic consultation, I did not expect to be rushed through lengthy consent forms before even meeting the provider. After finishing, I was told most people "just sign without reading." That was disappointing to hear. Important consent forms should be read and understood, not rushed through. I had taken time off work and drove about 30 minutes based on the positive customer service reviews. Unfortunately, that was not my experience. Sharing this so future customers know what to expect.

Blue Water Spa is located in the Raven Ridge Shopping Center in North Raleigh. The spa has operated…read morefor 22 years. I first came to Blue Water Spa about 20 years ago for laser hair removal. At the time I did that, you paid by treatment and did not need a package. I was very pleased with the treatments and have returned over the years for other services. The spa has expanded since I first started coming and more services are provided. There are monthly specials and the Black Friday specials are the best deals of the year. Appointments can be made by calling or texting. It was very easy to set up. When you enter the calm environment, you check in at the front desk. After my first visit, I have been greeted by name. Beverages are available while you wait in the lobby. I've never waited long, even though I have arrived early. The staff is friendly and professional.

I had my appointment with Hannah and she was amazing!! Very kind and informative throughout my…read moretreatment. The spa overall had a clean and professional environment. I am definitely making another appointment there

They closed without warning, and when you call the customer service line they informed me they…read morefound out the same day and they just send you back to the main line which tells you what you already know, in that the business has been purchased by Elase, and then a vague "stay tuned". I had an appointment on the Monday and Thursday after they sold, no one warned me, sent me a cancellation or anything else, so I'm just stuck here hoping I get my money back or an appointment under this new business. This is NOT how you treat paying customers and patients

Unless Ideal Image offers me a FREE session of Botox, commensurate to my expected visit, I will NOT…read morebe going back! They were dishonest in their pricing, and TOTALLY changed the price when I got there! I made an appointment with an Ideal Image employee by phone as per their rules. After over an HOUR on the phone, I was quoted a price of $124 for 13 units, by Tara, which included my Allē rewards and another $20 reduction. ALL of this was/is in writing!! (Attached below!). I didn't feel comfortable leaving my Debit Card of file, because I didn't know when I could come back and I had been robbed by several other companies when I had done this previously. I went ahead and supplied my Debit Card with Ideal Image and put money into the account. I was told everything was paid and good to go! I was very excited about my visit! They said it was their policy to charge you up front in case of a no show and I had hesitantly complied. I arrived and to my dismay, there was no available handicap parking and the only place I could walk from to their store was a 10 minute slot. The younger girls were not accommodating or sympathetic to my situation (a broken vertebra) and when I asked where may I park they nonchalantly said "over behind the grocery store" that was significantly too far for me to ambulate. They finally agreed to watch my car.. however I didn't realize I'd be there for over 30 minutes as they were disputing my bill in writing from "a Tara!" When I was in a very uncomfortable chair, with my back aching, the assistant kept leaving and everything seemed to take forever. Finally I said "I think I'll add 2 more units.; that will be then a total of $150 ($13 pu). The assistant left AGAIN and came back 10 MINUTES later and said "oh your previous transaction was cancelled and it will NOW be $144 for just $13 units! We can't offer you the discount our employee Tara gave you!" I was in SHOCK as I had the QUOTE IN WRITING!!! I said "HERE is the quote IN WRITING and it CLEARLY states $124 for 13 UNITS!" As a neurologist on temporary Sabbatical, and a military officer-Persian Gulf War, I have ZERO tolerance for shady people, employees that quote NEW, INCREASED PRICES once you're THERE, and dishonest practices!!! After spending my only free Saturday getting ready and driving 1 HOUR round trip, I turned on my heels and marched out. I drove 52 minutes at 90 degrees in heavy traffic from another town! Ideal Image can give me compensation for the $124, or I will be billing them for my time as a physician, as well as reporting them to the BBB for dishonest pricing and price gouging. As a lesson in morality and ethics, especially business ethics, THIS, is what happens to greedy people and dishonest business practices.

In town for the holidays and I realized I was nearing the end of my 6-8week time frame for lasting…read more They helped make a last minute appointment for me with Alana and she was so great. Everyone here was so friendly.

Do Not schedule services with Laser Away. Frequent equipment failures and still waiting for a…read morerefund. Scheduled appointments were canceled on multiple occasions due to equipment problems/failure. Services were paid in full and a refund is still pending. It has been over 5 months. Waiting on a call from the remote team and corporate office to confirm date my refund will be issued. Morgan who took my call was friendly and professional though could only send a message to the remote team and corporate office for my refund.