I needed to replace my renters insurance; its annual premium had almost doubled from last year. I…read morealso needed to acquire earthquake insurance. I tried researching online on my own, but every company's site required me to answer *many* questions before it would give a quote, and I didn't know if I was checking with *all* available insurance providers. (Turns out I wasn't.) As it happened, I came across an article about finding insurance, and it recommended contacting an *independent* insurance broker, and that led me to finding Avail Insurance Solutions. Avail wound up finding a renter's insurance provider and one for earthquake coverage; the combined premiums totaled about the same as what my new, higher rate would have been for renters coverage only. So, I'm very happy with Avail's service.

My first experience working with Brian was pretty good. Once I had my policies in place and I…read moreneeded to make changes/corrections or had questions it was a lot harder to get support from Brian or his office. Recently, my insurer drastically increased my rates without informing me why and the only way to address this was to work with Brian. I got in touch with the office and expressed my interest in getting this corrected or having other options before my policy renewed and managed to get Brian on the phone to discuss. He promised I would receive options or a solution by the next business day. I never heard back. I ended up switching to a different insurer (not through avail) and it took multiple attempts to get Avail to cancel my old policy. I think of the whole point of working with an agent is to get better service than dealing directly with an insurer -- with Avail that was certainly not the case.

Jeff and his agency always been great to work with, whether it is auto, home , or business…read moreinsurance, he's got you covered! I've been a client and friend for 15+ years. Highly recommended!

I've been using Jeff Wong's insurance team for a long time. He's kind & knowledgeable with…read moredifferent types of insurances. He's a great guy that enjoys outdoor activities like tennis. He's easy to communicate with and I highly recommend him for your insurance needs. =)

Exceeded my expectations. They took care of everything and dealt with the auto shop. They even…read morescheduled to have my rental car ready before I was even done processing everything that had to be done. Already paid for the cost of the warranty by saving me the headache of what actual costs would've been out-of-pocket. Probably made a customer for life.

PRco is the worse extended warrantee company I have ever delt with in the 35+ year that I have been…read morein the automotive industry. I must tell you that PRco is the worst!!! PRco employee Mark is an idiot and he has no business working in the automotive industry! Our customers issue was checked and diagnosed within 1 1/2 hours of labor time. There were images of the internal engine failure which was verified via a boroscope (inspection camera) and nothing more needed to be done - It was verified that an engine replacement was necessary. PRco demanded for a complete engine teardown (down to a short block) which entailed removing the engine from the vehicle, disassembling the top of the engine and the front of the engine as well. This was a big waste of unnecessary man hours which PRco refused to pay and there was additional cost that they passed to my customer. PRco sent out their adjuster who confirmed that an engine replacement was required. PRco wanted to supply us with a used engine which I suspect would have been a high mileage engine so I insisted on supplying the engine if I was required to stand behind this engine for 12 months. As you can see from their disclaimer below, they want shops to install cheap parts and they expect the shop to stand behind and give a 12 month warranty on cheap economy parts! Do yourself a favor and stay away from these scumbags! AUL is a extended warranty company that we have used and is a much better company. Most of these extended warranty companies have issues, some, more than others.

Helped me set up home insurance. He was very responsive and was able to help even with a tight…read moredeadline

I was non-renewed by my previous insurer (Homesite) due to fire risk in California. I reached out…read moreto a few brokers and Joe was honestly the only one who responded, and he did so quickly. Within a couple days he was able to find me a new insurer and set up a FAIR plan. The premium was lower in total (FAIR + new insurer) than the total premium of my old plan and has much higher coverages. He was extremely responsive. When I reached out to him he'd almost always respond within the hour. Very happy with what he put together. Thanks, Joe!

Used to be amazing but ever since my first experience back in 2020 I've had to actively reach out…read moreto them to remind them that my renewals were coming up and asking them to shop rates. For my 2023 policies, my homeowners insurance carrier stopped offering policies in CA, and I was forced to switch over to another provider. I made the switch through Stone Creek but they never notified my mortgage lender of my new policy / carrier, so the lender thought I didn't have a policy and charged me for one of theirs. It took 6 months before I noticed and had to work with them to get a refund. My renewals for 2024 are actually coming up in less than 2 weeks and I have yet to receive any updates despite multiple attempted reach outs to my account manager (Robin). Ironically, I've been trying to get in contact with her for over a week (called and left a voicemail, left messages with two different receptionists) and it was only after I posted this review that I received an email from her. I shopped quotes with the same carriers directly, and am getting lower quoted rates, so at this point between the total radio silence and the higher cost of doing business with Stone Creek, I'm uncertain what SCIA's value add is. Ultimately, I ended up switching over to Jeff Wong out of Bencia and ended up saving $600 / year on my homeowners insurance alone with same carrier (Mercury). I swapped my Umbrella policy over as well, but kept my auto insurance as is as the carrier (Oregon Mutual) was still the best option.

I've been with Stone Creek for years and have have many policies through them, including home,…read moreauto, umbrella and business. They used to be great and quickly responded to all my emails. But lately customer service is horrible. Sure, they respond quickly when you say you want to open a new policy for something. But have a question? Need other assistance? Just crickets. I think they had major turnover since the height of the pandemic and nobody seems to be local anymore. When I do talk with anyone, it's always a different person from out of state. Worse of all, when I sold a rental property and requested to cancel the policy, they cancelled the WRONG policy and I went almost 6 months with my home not being insured! I didn't realize it until much later of course because every single time I asked them to confirm my policies, they never responded. It's time to find a new broker. So sad because they used to be fantastic.

Great customer service! My questions were answered promptly…read morewith no issues. Thank you!

I am Val Bagala and am a customer of Jake Stewart State Farm Insurance They have been very helpful…read morewith my insurance questions .Talk to Sarah frequently and she has been terrific and listens to my concerns and has given great advice.Will continue to stay with them.

My working experience has been great with Julia L Kirtley at Kosich Family Insurance. I am getting…read morequick responses and great job.

Kosich Family Insurance is a great company to work with. Ken Kosich and his son Greg are friendly…read moreand are great at returning calls and getting answers when you need them. I have also worked with other agents at the company and they were courteous and helpful as well. Ken offers a variety of insurance options and will help you decide what is best for your family. He is also a big help when there is a claim. I have referred many people to Kosich Family Insurance and they are all happy that they switched over. The Lafayette location is easy to get to and easy to park.

Wow what can I say about Dahlia. . . Nothing good. I had the unfortunate experience of being her…read morecustomer for a short time. I use the term "customer" liberally because she didn't do much but provide an over priced policy them bombard me with email marketing. On a daily basis I had a full inbox from her trying to sell me more insurance and other services. I can only imagine how high pressure she must be with you in her office. She emailed me dozens of times to tell me about the benefits of whole life insurance (oh yeah a product that is known to be a rip off for consumers and a commission gold mine for agents like herself). I hope she is just ignorant to how bad a product is and not just trying to sell high commission products. I asked her THREE times to take me off of her email blasts directly this was after I had used the unsubscribe button several times. She kept on assuring me this was a mistake but it seems the only way to get rid of her daily spam is to get a new policy with another company. If you want no service and to be seen as a revenue stream or just another lead to rip off with bad financial products go ahead pick Dahlia. She is Great!

This is probably the best insurance experience I've had. I was looking to cut cost without losing…read morequality of service. I had a lot of questions before I transferred over to Allstate. I wanted to understand what I needed and what wasn't necessary based on my personal situation. She took the time to explain the coverages available and I made the switch. Saved a few pennies too! I really appreciate the patience of explaining everything in detail to make sure I understood what I was paying for. I am very satisfied with my Home, Life and Vehicle coverages. I appreciate the level of customer service and follow up. After claims have been filed or if something comes up I always receive a phone call or email from their local office asking if I'm okay and if my needs were met even though I dealt with the 800 customer service line. Receiving calls like that at the time my car was involved in accident really made me feel good. I'm not just a policy number. They're on top of things there and it can be truly felt. It's awesome when they remember you when you call. Feels like a family business who remembers the regulars. Like "Cheer" where everybody knows your name! Though I have many good things to say about Dahlia and her Allstate team I'll mention one last thing. When I purchase new cars I get really nervous about what's offered by the dealer and what my policy already covers. Before I purchase a new car I call to find out how the purchase will affect my policy. But what I love most about this process is that when I drive my car off the lot it's insured bumper to bumper by Allstate because they make themselves available by email, fax, phone and text messaging even after business hours. I absolutely love, love, love the customer service! Thank you Dahlia and Team!

Sallie picks up her phone on a late Friday night when my wife was in a serious car accident.she…read moreassisted us immediately.she came by our business on a Sunday and helped us open a claim and walked us through every step of the process.we appreciate having an agent that is available evenings,weekends and holidays.

Sallie has taken care of our auto and home policies. We had coverage with a different company and…read moreher coverage's are better and she reduced our cost. Highly recommend her for home and auto insurance.

Arash has been a gift from the heavens. Amazingly professional. Knowledgeable. Extremely courteous…read moreand straight to the point. He was able to provide better coverages maintaining the same price I paid prior (will not mention other company). I already referred Arash & Farmers to my neighbor. He did wonders for him and was speedy like Speed Runner. All the best luck and I know you will continue doing amazing. Thank you Arash! Fernando

Best insurance agent EVER. I am a mortgage broker and I…read morework with a lot of agents. Arash always provides the best service. He is fast, able to provide information easily, and always comes through for me, Also his rates are great, even my most penny pinching clients end up going with Arash.