I was non-renewed by my previous insurer (Homesite) due to fire risk in California. I reached out…read moreto a few brokers and Joe was honestly the only one who responded, and he did so quickly. Within a couple days he was able to find me a new insurer and set up a FAIR plan. The premium was lower in total (FAIR + new insurer) than the total premium of my old plan and has much higher coverages. He was extremely responsive. When I reached out to him he'd almost always respond within the hour. Very happy with what he put together. Thanks, Joe!

Helped me set up home insurance. He was very responsive and was able to help even with a tight…read moredeadline

Jeff and his agency always been great to work with, whether it is auto, home , or business…read moreinsurance, he's got you covered! I've been a client and friend for 15+ years. Highly recommended!

I was in need of a Landlord & EQ policy for a property I inherited. I called three other brokers…read moreand none of them returned my call. A fourth returned my call but could not find a market. A fifth got me a quote but it was from a non-admitted company. When I contacted Jeff he responded right away. Quotes were delivered within a few days. And all questions were answered and/or worked through with confidence and professionalism. And both quotes were reasonably priced and from admitted companies. Jeff knows his business and his markets and after dealing with other brokers, I would definitely recommend him. He is clearly one of the best in the area.

They always say 'contact your independent sales agent' but his # is disconnected and not returning…read moreREPEATED emails. Ridiculous!! We found CES Insurance Group just collects your money but doesn't care about assisting policy holders should problems/claims arise. AVOID AVOID AVOID! Customer S robo response to YELP reviewers says it all!

We had a pipe burst in our rental condo. My first communication with Emmanuel was via a phone…read moreconversation and was excellent. He was readily available and answered all my questions. The contractor they suggested was phenomenal and would return calls within an hour. Jim at Restoration Solutions was also fun (side note as he was great to work with). The entire project took about 3 months as we needed floors throughout, an entire new kitchen and partial work in one of the baths. Most communication with Emmanuel was through email and we received everything he explained in our original phone call. As Emmanuel indicated, our policy included loss of rent reimbursement as well as gas and electric. We received these funds in a timely manner. I would highly recommend homeowners insurance through CSE.

Been using him for years and never had any issues. With the ever shifting insurance environment in…read moreCalifornia there is always a need to update or renew our policies and his office always gives options which I appreciate.

Called for insurance quote multiple times, no answer and no call back. Imagine how they treat their…read morecustomers

I've been with Diablo Valley Insurance for over 18 years. Susie Geissler recently informed me that…read moremy insurer sent a notice of non-renewal. I was bracing for a big premium increase. Susie looked into combining all 4 of my policies under Mercury and actually saved me about $1500/year, which seems unheard of these days. Susie has been giving us great customer service the throughout the years. Thank you Susie!!

We have been working with Susie at Diablo for several years and she is the best! She has…read moreexceptional customer service skills, always responds in a very timely manner, either by phone or email, and has always provided us with solutions to sometimes difficult situations. There is always a followup from her to make sure all is well. Everyone at Diablo Insurance is professional, yet friendly and gets to know their clients. This makes dealing with them easy and comfortable...not always the case when working with other insurance agencies. It has always been a pleasant exchange with the agents at Diablo. I highly recommend this agency...ask for Susie!

Used to be amazing but ever since my first experience back in 2020 I've had to actively reach out…read moreto them to remind them that my renewals were coming up and asking them to shop rates. For my 2023 policies, my homeowners insurance carrier stopped offering policies in CA, and I was forced to switch over to another provider. I made the switch through Stone Creek but they never notified my mortgage lender of my new policy / carrier, so the lender thought I didn't have a policy and charged me for one of theirs. It took 6 months before I noticed and had to work with them to get a refund. My renewals for 2024 are actually coming up in less than 2 weeks and I have yet to receive any updates despite multiple attempted reach outs to my account manager (Robin). Ironically, I've been trying to get in contact with her for over a week (called and left a voicemail, left messages with two different receptionists) and it was only after I posted this review that I received an email from her. I shopped quotes with the same carriers directly, and am getting lower quoted rates, so at this point between the total radio silence and the higher cost of doing business with Stone Creek, I'm uncertain what SCIA's value add is. Ultimately, I ended up switching over to Jeff Wong out of Bencia and ended up saving $600 / year on my homeowners insurance alone with same carrier (Mercury). I swapped my Umbrella policy over as well, but kept my auto insurance as is as the carrier (Oregon Mutual) was still the best option.

I've been with Stone Creek for years and have have many policies through them, including home,…read moreauto, umbrella and business. They used to be great and quickly responded to all my emails. But lately customer service is horrible. Sure, they respond quickly when you say you want to open a new policy for something. But have a question? Need other assistance? Just crickets. I think they had major turnover since the height of the pandemic and nobody seems to be local anymore. When I do talk with anyone, it's always a different person from out of state. Worse of all, when I sold a rental property and requested to cancel the policy, they cancelled the WRONG policy and I went almost 6 months with my home not being insured! I didn't realize it until much later of course because every single time I asked them to confirm my policies, they never responded. It's time to find a new broker. So sad because they used to be fantastic.

Arash has been a gift from the heavens. Amazingly professional. Knowledgeable. Extremely courteous…read moreand straight to the point. He was able to provide better coverages maintaining the same price I paid prior (will not mention other company). I already referred Arash & Farmers to my neighbor. He did wonders for him and was speedy like Speed Runner. All the best luck and I know you will continue doing amazing. Thank you Arash! Fernando

Best insurance agent EVER. I am a mortgage broker and I…read morework with a lot of agents. Arash always provides the best service. He is fast, able to provide information easily, and always comes through for me, Also his rates are great, even my most penny pinching clients end up going with Arash.

I had a great experience with this auto insurance company. The team was professional, helpful, and…read moretruly made sure all of my needs were taken care of. I especially appreciate the level of dedication they show to their clients--they don't just stop when the day is over; they make sure their clients are fully taken care of and set up before calling it a day. That kind of commitment and customer service really stands out. I highly recommend them!

Sky9 always has your best interest in mind; I've been with the company for almost 10 years and they…read morecontinue to take amazing care of me. I just opened a life insurance policy with them last year as a satisfied client. Thank you Sky9 for your knowledge and care!

I had home insurance through this company for two years. I thought I had an appropriate plan for my…read moreneeds. I did not. This insurance was not easy to afford. This year, during conversation, I asked about a discount and about lower cost coverage. I learned that I had been paying for appliances that I never had since having this insurance. Fidelity then blamed me for not asking about all of the plans and options. The salesperson said "because I don't know all of the questions customers have". I did not renew because I was unaware of the lower cost. Now I need it. I don't have it because I was unaware of the lower cost insurance that I needed all along. I asked for the company insurance number specifically to file a complaint. My question was not answered: it was delayed, denied and refused. The company was uncooperative. When I have been told that a manager would call back, they do not.

We've used your company multiple times and have generally been satisfied, which makes this…read moreexperience especially disappointing. Our built-in Thermador microwave failed, and the technician who was sent out arrived alone and was unable to remove the unit for a proper diagnosis. Instead, he provided what appeared to be an educated guess. Following that, we were offered either a small cash payout or a replacement microwave that does not match our existing appliances and may not even fit the built-in space. Neither option is an appropriate solution. The purpose of a home warranty is to repair or replace items with comparable quality, function, and fit--not to offer mismatched or incompatible alternatives. Replacing a built-in appliance with something that doesn't match or fit is like replacing a painted body panel with one that's a completely different color--it simply isn't acceptable. We're asking for a proper resolution that reflects the original appliance's specifications, including fit, finish, and quality.

Sallie picks up her phone on a late Friday night when my wife was in a serious car accident.she…read moreassisted us immediately.she came by our business on a Sunday and helped us open a claim and walked us through every step of the process.we appreciate having an agent that is available evenings,weekends and holidays.

Sallie has taken care of our auto and home policies. We had coverage with a different company and…read moreher coverage's are better and she reduced our cost. Highly recommend her for home and auto insurance.