I was non-renewed by my previous insurer (Homesite) due to fire risk in California. I reached out…read moreto a few brokers and Joe was honestly the only one who responded, and he did so quickly. Within a couple days he was able to find me a new insurer and set up a FAIR plan. The premium was lower in total (FAIR + new insurer) than the total premium of my old plan and has much higher coverages. He was extremely responsive. When I reached out to him he'd almost always respond within the hour. Very happy with what he put together. Thanks, Joe!

Best person to call for umbrella insurance!…read more Joe was easy to talk to, knowledgeable of available options, and answered emails. He gave me a great quote with a highly rated insurer. Whole process took 2 days. Save yourself alot of time, call Joe Peterson in San Ramon.

Jeff was responsive, knowledgeable and quickly assisted me renewing my mother's homeowners…read moreinsurance (which she somehow let lapse). Thanks to Jeff for making my life easier. Highly recommend him for any and all insurance needs!

I had a great experience working with Jeff. He was very responsive, professional, and knowledgeable…read morethroughout the entire process. We were in a challenging situation trying to secure a personal umbrella policy due to having a young driver and a prior at-fault accident, and our previous carrier was canceling our umbrella. I was speaking with a couple of agencies at the same time, and Jeff was by far the most responsive, proactive and resourceful. He clearly put in the effort to find a solution that actually worked for our situation, and he explained everything in a clear and straightforward way. He was able to put together a strong package for auto, home, and umbrella coverage with the right liability limits, and made the process smooth from start to finish. We're really happy and appreciative. I actually found Jeff through a Google search, and I honestly feel lucky that I did. If you're looking for an agent who is efficient, thorough, and looks out for your best interest, I highly recommend Jeff.

I'm a local broker and I love working with CSE. I wanted to respond to a below 1 star rating by a…read moreclient who expressed dissatisfaction with CSE. CSE is a top tier carrier, and insures regionally in California, Arizona, Colorado, Idaho, Nevada, Oregon, Utah, Virginia, & Washington. They aren't as big and bloated as your national carriers and because of this they need to have tight underwriting and be selective with their clients. The review by Olivia suggests they "overinsured" for her contents, but I would like to mention that "contents" or "personal property" covers a lot more than furnishings. This includes appliances (which can be expensive) your fridge, washer/drier, HVAC unit, TV's, tools, equipment and of course clothing, jewelry and everything else a household accumulates to eat, sleep, and live comfortably. The coverage is set by a flat equation, and that is true that you can't change it. However, most carriers will insured for 50% to 70% of Personal Property based on the Coverage A amount/Building Coverage. CSE also requires every new policy to have an inspection, something I applaud as an insurance agent. Most of these inspections are just drive-bys and are never even noticed by the insured. We are only human, and if we make mistakes on an application, an inspection will correct the application so that the coverage is everything it needs to be for the insured. If Olivia was forced to have $300,000 in contents coverage, then she would have needed at least $600,000 on dwelling coverage. When the home is over half a million in coverage, it is even more important to do the inspection and to expand it to include the interior, since high value homes often have custom build-ups or specialty rooms, fixtures, flooring, etc.... The inspector will put some responsibility on the home owner will set up a time to do the inspection. They are only hired by the insurance company and provide recommendations, they cannot make actual changes to coverage, that is up to underwriting to look at the inspection report and make any changes necessary to the policy based on that report. Also Personal property coverage is just a few dollars, most of the premium of your policy is being billed based on reconstruction cost of the actual dwelling- the walls, roof, foundation, and so forth. Even if CSE had reduced her Personal Property, it would have probably saved her under $20 a year. Just guessing, based on experience. Now, this is not any kind of comment against Olivia as a person. I just wanted to address common misconceptions about how Home policies work. Olivia thinks CSE is a rotten carrier for requiring an inspection and giving her more than adequate coverage. But that is what great carriers like CSE do. They don't experience extreme rate increases because they look at every risk with their eyes wide open, knowing exactly what they are getting into and providing enough coverage to really benefit a person in the case of a claim. No one has ever screamed at me on the phone about having too much coverage in the case of a claim, but people get really upset when they realize their policy is about to run out of money in a claim situation, or the coverage isn't there and it could have been if the agent had just gone over all the options. I know insurance is either boring or frustrating to most people, but insurance companies and your interests are aligned. Most Property/Casualty insurance companies work off a 1% - 7% profit margin on home policies, and on auto policies they often have 0 profit or are actively losing money. That means for every dollar they take in of yours, after they pay all their overhead, and pay their claims, they make just a few cents off of you. Their real profits come from investments, not your premiums. That's why it makes sense to shop every 2 to 3 years, because its such a competitive market and very few consumers are actually loyal to an insurance company. They will go wherever they can save money, and that's why although it feels like your home and auto rates are always going up, often times you save money by switching to another carrier because they want the new business and are willing to undercut their competitors. Olivia, I wish an agent had talked you through why certain coverage's are needed, the true monetary cost of said coverage, and had been there for you to facilitate that refund. (sounds like a computer issue to me, and I won't lie that most insurance companies sure could use an upgrade in their technology) But we still live in a day and age where talking to a real person makes this whole experience better. My experiences with CSE as an insurance broker has been nothing but positive, and I hope this review helps others as they shop for Home and Auto insurance.

They always say 'contact your independent sales agent' but his # is disconnected and not returning…read moreREPEATED emails. Ridiculous!! We found CES Insurance Group just collects your money but doesn't care about assisting policy holders should problems/claims arise. AVOID AVOID AVOID! Customer S robo response to YELP reviewers says it all!

Been using him for years and never had any issues. With the ever shifting insurance environment in…read moreCalifornia there is always a need to update or renew our policies and his office always gives options which I appreciate.

Called for insurance quote multiple times, no answer and no call back. Imagine how they treat their…read morecustomers

I've been with Diablo Valley Insurance for over 18 years. Susie Geissler recently informed me that…read moremy insurer sent a notice of non-renewal. I was bracing for a big premium increase. Susie looked into combining all 4 of my policies under Mercury and actually saved me about $1500/year, which seems unheard of these days. Susie has been giving us great customer service the throughout the years. Thank you Susie!!

Very positive experience here, even though we didn't end up doing business…read more I dropped in on a Thursday afternoon to see if I could do better on auto and homeowner than with my longtime carrier. Susan Geissler was friendly and took down all my current information. After checking with other carriers Susie told me the next day that what I have with my current carrier is actually pretty good and it would probably be wisest to stick with it. Now that is honesty! If I am in the market for insurance again I will definitely check here first.

Jeff Azzarello is the person you want to work with if you want professional, knowledgeable and…read moredependable Agent for your insurance needs. Not only his pricing is by far the best, he is efficient and faster than lightning speed. Thank you Jeff!

Used to be amazing but ever since my first experience back in 2020 I've had to actively reach out…read moreto them to remind them that my renewals were coming up and asking them to shop rates. For my 2023 policies, my homeowners insurance carrier stopped offering policies in CA, and I was forced to switch over to another provider. I made the switch through Stone Creek but they never notified my mortgage lender of my new policy / carrier, so the lender thought I didn't have a policy and charged me for one of theirs. It took 6 months before I noticed and had to work with them to get a refund. My renewals for 2024 are actually coming up in less than 2 weeks and I have yet to receive any updates despite multiple attempted reach outs to my account manager (Robin). Ironically, I've been trying to get in contact with her for over a week (called and left a voicemail, left messages with two different receptionists) and it was only after I posted this review that I received an email from her. I shopped quotes with the same carriers directly, and am getting lower quoted rates, so at this point between the total radio silence and the higher cost of doing business with Stone Creek, I'm uncertain what SCIA's value add is. Ultimately, I ended up switching over to Jeff Wong out of Bencia and ended up saving $600 / year on my homeowners insurance alone with same carrier (Mercury). I swapped my Umbrella policy over as well, but kept my auto insurance as is as the carrier (Oregon Mutual) was still the best option.

Arash has been a gift from the heavens. Amazingly professional. Knowledgeable. Extremely courteous…read moreand straight to the point. He was able to provide better coverages maintaining the same price I paid prior (will not mention other company). I already referred Arash & Farmers to my neighbor. He did wonders for him and was speedy like Speed Runner. All the best luck and I know you will continue doing amazing. Thank you Arash! Fernando

Best insurance agent EVER. I am a mortgage broker and I…read morework with a lot of agents. Arash always provides the best service. He is fast, able to provide information easily, and always comes through for me, Also his rates are great, even my most penny pinching clients end up going with Arash.

Sky9 always has your best interest in mind; I've been with the company for almost 10 years and they…read morecontinue to take amazing care of me. I just opened a life insurance policy with them last year as a satisfied client. Thank you Sky9 for your knowledge and care!

Jayson is the insurance agent that assisted me! He was prompt and provided me options that fits my…read moresituation. Instead of waiting for the insurance to be active, it was active in an instant. I appreciate Jayson's great customer service.I would highly recommend reaching out to Jayson from Sky9 Insurance. Helped me find a great rate!

I had home insurance through this company for two years. I thought I had an appropriate plan for my…read moreneeds. I did not. This insurance was not easy to afford. This year, during conversation, I asked about a discount and about lower cost coverage. I learned that I had been paying for appliances that I never had since having this insurance. Fidelity then blamed me for not asking about all of the plans and options. The salesperson said "because I don't know all of the questions customers have". I did not renew because I was unaware of the lower cost. Now I need it. I don't have it because I was unaware of the lower cost insurance that I needed all along. I asked for the company insurance number specifically to file a complaint. My question was not answered: it was delayed, denied and refused. The company was uncooperative. When I have been told that a manager would call back, they do not.

We've used your company multiple times and have generally been satisfied, which makes this…read moreexperience especially disappointing. Our built-in Thermador microwave failed, and the technician who was sent out arrived alone and was unable to remove the unit for a proper diagnosis. Instead, he provided what appeared to be an educated guess. Following that, we were offered either a small cash payout or a replacement microwave that does not match our existing appliances and may not even fit the built-in space. Neither option is an appropriate solution. The purpose of a home warranty is to repair or replace items with comparable quality, function, and fit--not to offer mismatched or incompatible alternatives. Replacing a built-in appliance with something that doesn't match or fit is like replacing a painted body panel with one that's a completely different color--it simply isn't acceptable. We're asking for a proper resolution that reflects the original appliance's specifications, including fit, finish, and quality.

Sallie picks up her phone on a late Friday night when my wife was in a serious car accident.she…read moreassisted us immediately.she came by our business on a Sunday and helped us open a claim and walked us through every step of the process.we appreciate having an agent that is available evenings,weekends and holidays.

Sallie has taken care of our auto and home policies. We had coverage with a different company and…read moreher coverage's are better and she reduced our cost. Highly recommend her for home and auto insurance.