Very Disappointed with My Recent Visit to Ace Hardware…read more I've been shopping at this location since 2010, always trying to support local, family-owned businesses--but after today, I'm seriously rethinking that choice. I went in to return an item and was upfront and respectful from the start. I let the cashier know I had a return and quietly waited my turn. When I reached the counter, the senior cashier immediately told me I needed a receipt. I explained that I purchased the item this week using my Ace Hardware account and debit card and assumed my phone number could be used to look it up--something I've done at other stores, and what I thought was a benefit of having an account. Instead, she repeated "you need a receipt" and took the item without further explanation. I even reminded her that she had helped me find the item earlier that week and asked if she could look up the purchase. Still, no clarification--just the same phrase, again. While this was happening, I noticed a young man in an Ace shirt standing silently about five feet away from me, staring. When I asked what his issue was, the cashier told me to "not worry about him." Frankly, that made me more uncomfortable. Still confused whether the return was going through or being denied, I calmly asked what was happening. She raised her voice and said, "I'm returning your item." I asked if she found it on my account, and she replied, "You should have had [a receipt], but I'm just returning it." She then struggled to find the posted return policy sign--which was supposedly under the glass at the counter, behind a push cart--and couldn't locate it. I simply noted that if she couldn't find it, customers likely wouldn't see it either. We finished the return, I thanked her, and mentioned I didn't plan to come back after that experience. Her response: "I'm not talking to you anymore." As I left, the same young man followed me outside. While I was in my car, I saw him still watching me from the entrance. I cracked my door and asked if there was still a problem. He said, "I'm just doing my job." I asked, "What, security?" and shut my door. A moment later, I watched him pull out what looked like a Milwaukee Fastback knife and start poking at a pallet. Completely bizarre. This whole experience left me in shock. I've had great conversations with some of the employees here in the past, but today exposed an attitude problem that can't be ignored. I expected more from a store I've supported for over a decade. Now I understand why more and more people are turning to big box stores--at least there, basic customer service is consistent and respectful. Very disappointed.

I've found them to have pretty much everything anytime I may have needed something. If you ever…read morehave a specific item you need ask if Sal is available. He and his family have owned this business for many years and thus he is very versed in every hardware need.

This is the true gem of the Shop City Plaza. The staff is very friendly and helpful. Every time…read moreI've entered I've been greeted by an employee right away and asked if I needed help finding anything. They have a nice well rounded selection of hardware, electrical, paint and household supplies. This place has become my go to shop for just about everything recently for the convenience and the service.

We just encountered the nicest, most helpful checkout person at Pro checkout counter. Thank you…read moreDylan for going above and beyond. A true, courteous professional.

As don't use the delivery service They left thousands…read moredollars worth of appliances in the driveway

Lowe's is keeping up with the competition when it comes to Halloween displays and animatronics new…read morefor the 2025 season! The recent trend is the bigger the better, Go Big or go home! The mums always have me at Hello, Chrysanthemums in many colors and arrangements! I love the candy corn arrangement! Prices starting at $16.98, larger arrangements only $29.98! I checked out at the nursery exit quick and friendly checkout. Beautiful selection of Fall Flowers and plants, I will be back for more! Leaves are falling and your Halloween and your Autumn decor is calling!

We wanted to purchase cabinets from Lowes and have them install but when the contractor who works…read morewith ALL the Lowes in this area told us $3500 and then Lowes came back with labor quote for $7300 someone is padding their pockets. They would NOT adjust the price and the cabinet promotion I was quoted would not be honored as when I purchased them a week later AS THE REP WAS ON VACATION I was told they were $500 more. Customer service rude. Store manage Anthony NEVER called back after leaving my name and number 3 times. Worse place ever

The quality may not be topshelf and it might not last for generations, but it will get the job…read moredone. Besides you would be hard pressed to find a better price anywhere else. Depending on your project. Harbor Freight might have exactly what you need and some.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.