Purcell's has a great staff. I have sought their advise on many projects. Each time I came away…read morelearning something new. I would highly recommend both Syracuse and Liverpool locations. I have a unique colored brick which I wanted to complement. The color options were not what I thought I would like but perfect for the house. Then they helped with shutter and door colors. They are very good at paint and wall papering.

This place smokes the big corporate stores in the area. They have an amazing selection of paint,…read morecolors and tools. Buy locally, don't be a jerk.

I chose the wrong color and the team at Sherwin- Williams in Fairmount helped me out! So pleasant !…read moreThanks so much!!

I'm very big on customer service and product support. These people are awesome, I have learned so…read moremuch about painting and project work from the staff here. The manager is especially great, and who I've seen most often. I don't paint, I have no clue about brushes, but I do love Pinterest. Lol, I competed a project with excellent results because of the advice I received here and some basic painting knowledge. "Vintage" bunk beds, renewed in Mariner. No base coat, no primer, this is not your grandfathers paint. Worth every dollar spent. ($45 on sale with a coupon)

I have been going to this store for 10 years, and with a few exceptions have had excellent service…read more The few problems I had were rare, and due to individual employees, not the store or management. My last visit was just yesterday, when I went in to get paint for a redo of a room and touch-up in another. I had thrown out a can of dried paint without noting the color name/code, but the employee worked with me to look through our history and paint chips to determine the correct color. He was patient and helpful throughout. He also checked to see whether the 30% of sale or my Property Manager account (we own a rental) gave the best discount. I do recommend purchasing only when paint is on sale - which thankfully is often.

Went in for a sample of paint close to closing time. Gave clerk the paint chip, asked if I could…read morehave a sample of that color in a semi gloss finish. He stated it only comes in satin finish. I asked what is a satin finish? he snapped "eggshell". I said ok, Continued to shop for supplies, was asked about 5 times if he could help me while I was browsing the supplies. When the "sample" was mixed I went to pay. There was a Discover card on the counter, he asked are you paying with this? I told him the card was not mine. I paid for the supplies, he followed me to the door and said " now I can go home". When I got home I realized he gave me a quart of the color when I asked for a sample. I was charged for a quart. Will not be returning to this store. Customer service is very poor. I would not recommend this store to anyone shopping for paint or paint supplies. Let them go out of business.

The staff (Oswego Rd Liverpool Store ) is SO accommodating and helpful, and they have great ideas…read moreand suggestions as well. Always get great service there.

From the owner: Your local Sherwin-Williams Paint Store in Liverpool, NY, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. A Spanish-speaking representative is available to assist customers.

Called the store to ask if they were open because it's New Year's eve and the building is going…read morethrough a remodel. I was told that they were open until 2:00 p.m, that they were still open during the remodel, and to enter via the back door. When I entered per their instructions, I immediately slipped on a freshly painted wet floor and had to grab the wall to keep from falling. There were no signs indicating that the floor was wet and not to walk on it. Both of my shoes are covered in paint, and the employee said to "go wipe the paint off on the grass." When I asked for a quart of paint he shrugged and said he could not do that because the floor was wet by the paint mixer. When I then asked if I could have a sample chip of the paint I wanted he said he could also not get me any chips because the floor was wet everywhere. Why is this store telling people to come in when A) it's a liability to have customers inside B) they can get no service?

The quality of their paints in hands down noticeable. I am an awful painter and if I tape well…read moreenough, the job looks professional. They keep my paint info, with room noted, on file for future use. Very helpful and they have frequent sales and even their online coupon can be used with sale purchases!!

I don't write reviews very often. I stopped here with a kind of weird request. I have six outdoor…read morespeakers that I want to mount in three trees, and I was hoping to paint them so they would blend in and be somewhat hidden. So I literally brought in a stick from the trees and asked if they could match the color. The lady with glasses without hesitation guided another worker on how to mix a quart to match it. It came out perfect. I left thinking it's rare to come across competent and professional help in retail these days. She exuded it. Well done.

From the owner: Your local Sherwin-Williams Paint Store in Fayetteville, NY, provides expert advice, premium…read morecoatings, paint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. A Spanish-speaking is available to assist customers.