Had an excellent experience with Draper Floors. Tim came out and assessed all the floors of my…read morecondo which were totally unlevel. Another Big home improvement store canceled my job after seeing how unlevel all my floors were. Tim saved the day. His crew came out and evened out all my floors making a substantial improvement to how offset they were and then laid all my new flooring, He also redid my fireplace surround and tub surround with tile. Everything looks fantastic and Tim and Josue were very easy to work with. I would definitely recommend using Draper Flooring for your home.

Tim and Josue were great to work with throughout the whole process, from picking out tile through…read moreinstallation. Juan, who installed the tile, did a great job. Would definitely use Draper Floors again.

Installers showed up on time and did a great job moving furniture and completed a perfect carpet…read moreinstallation in 2 bedrooms. The at home Empire salesman Al Gonzalez was extremely helpful and honest and followed up with phone call day of installation to assure our satisfaction! We have used Empire several years ago for laminates and very happy to have used their services again.

I have been a customer of Empire Today for over 16 years and this is my 4th floor installation…read more On 11/10/2025, I entered into a contract for luxury vinyl plank flooring, following a consultation where concerns about subfloor unevenness were discussed and assurances were provided. Installation began on 12/11/2025 after a delay due to inventory issues. The flooring was installed improperly, including placement over wet leveling material, resulting in significant defects such as uneven surfaces exceeding 1/8", gaps between planks, damaged boards, improper cuts, broken planks, and areas of instability. Repairs attempted on 12/16/2025 were incomplete and created additional problems, including a 1-1/8" height variance that presents a safety hazard. On 12/30/2025, an installation manager inspected the floors and verbally disputed the defects. The installation manager would only acknowledge me and not my husband. The installation manager was seen bending a straight edge to manipulate the 1-1/8" hump on the floor. The house was completely empty, including the toliets. I had to reschedule the granite counter tops installation and appliance delivery to for after the unsuccessful repair job. Since then, multiple repair appointments have resulted in no-shows, cancellations without consent, and continued incomplete work. I requested the original installer not be sent back out for anymore future repairs, but was sent out again without my knowledge. The flooring remains defective and is showing signs of failure despite minimal use, and the manufacturer warranty has been compromised due to improper installation.

Look no further, NTX Floors has it all!…read more Quality products - CHECK! On-top-of-it customer service - CHECK! Prices that do not break your budget - CHECK! Plus, the whole process took less than 2 weeks... meaning from the time we walked into the store, scheduled an estimate, ordered our carpet, scheduled a removal and installation date to walking on our new carpet. Talk about efficient! If we ever need anymore floor work done, we'll be return customers. :D

Nate and his team just finished installing carpet for us and we are pleased with the end results…read more Their prices are competitive (we got about 5 quotes) their process is efficient, they were on time, extremely respectful, detailed, hard working and clean. I highly recommend these guys for your next flooring project!

Fantastic work! Great communication and prompt carpet repair service at a great price.read more

Tony responded to my quote request almost instantly and was at my house within like a day. The…read morecarpet issues I had been procrastinating for 2 years were resolved within hours since he came with everything he needed to not only give a quote but also complete the work. He worked efficiently and got a few rooms restretched within a few hours. Everything looks much better (no thanks to the original carpet installers) and even the creased up areas I didn't think would come out are looking fine. He also helped with another issue in the house, a kitchen floor chip, at no cost. He was also friendly with my young kids who were asking him a ton of questions while he worked on it: babysitting and a repair! Definitely recommend for carpet and also just general repair needs.

Today 7/5/2024 was my installation date to have new tile flooring installed . Life got to lifeing…read moreand I totally forgot about replacing the flooring that was in the kitchen, pantry, and laundry rooms . I used this company initially back in Mar 2019 . I was blessed with another pleasant exceptional customer service experience from start to finish . I was looking at the Today show on June 5, 2024 . I don't watch a lot of television. A commercial came on for a different flooring company then a light bulb turned on . In that moment I remembered I hadn't replaced the flooring in my kitchen , pantry and laundry rooms. I made a call spoke initially with Joycelyn who answered my call. She found my info in their computer system from 5 years ago . She found an appointment the next day with a window of arrival 0900 - 11:00 am. They aim to arrive at the earlier time of the appointment. My service advisor was scheduled the next day , June 6, 2024 . Later, that day before my appointment , I received a text with a picture of the advisor Fabien D. with his contact number . Fabien was running ‍ late for our 9 am appointment the next day he left a vm . I missed his call by 2 mins but called him back. I wasn't upset but relieved to receive the voice message. We had good conversation when he arrived at my home . Fabien , was attentive and listened well. Fast forward to today . My installer Florencio A. actually arrived earlier than 0900. Again no complaints I rather a early arrival than a late one . . I gave Florencio a tour of the three spaces kitchen , pantry & laundry rooms that he would be working on . He caught me off guard as I was trying to move the last few things that needed to be moved . I am a disabled Navy veteran. Florencio was cool , calm and collect . He didn't gripe at all . As he was getting his materials from his truck I took quick pictures and videos . I am very happy with the outcome . Bravo Fabien and Florencio.

FLOORING DIRECT - The floor installer Joe took shortcuts and it's a rushed job. It's supposed to be…read morea two-day project, but they rushed through this job within one day. Poor and incomplete workmanship in terms of removing and reattaching my baseboards. I instructed Joe to just leave the baseboards alone and keep in place after he removed some of them and claimed that they were damaged. So, then they tried to sell me on getting new baseboards for the whole house but I rejected their suggestion. However, Joe didn't care about what I wanted, and they still went ahead and removed then lowered my baseboards after installing the new LVP flooring on the first floor of my house. They left these long, unpainted, exposed, and ugly drywall gaps. They also damaged some of my baseboards and like I said, left behind these long wall gaps in several places. Joe didn't even bother to inform me about the difference in baseboards' heights after reattaching them to my walls. I had to find out about this myself after the floor installer had already "finished" and left. After I texted her my concerns and my complaint, the sales lady Kathy just kept telling me that it's "normal" to have these long exposed wall gaps. She even suggested that my newly hired painter could just paint right over the rough and uneven gap ridges, without incurring additional expenses on my end. Oh really. I'd sure love to find out how much my new paint contractor would charge me just to repair these wall gaps!! Hire this flooring contractor at your own risks.