I went in to get my back brakes replaced and my back tire inner tube replaced (I brought the inner…read moretube). I was told this service would take a couple days, which I expected, and left my bike with them. I then received a message 2 days later saying they had replaced the inner tube and just needed to get confirmation to go ahead with some brake repairs, which I approved for the estimated price of 76.02. I then heard nothing from them for 3 weeks. As it is midterm season and I am in a challenging major, I didn't have time to be thinking about my bike, so I assumed parts were on back order or something. Eventually I caved and messaged possible times I could pick up the bike. I was then messaged after both of the times I gave, such that I couldn't pick up my bike for another week. When finally messaged back, I discovered they uncharged me to 116.02 for a service I did not approve. When I eventually made it into the shop, I inquired about the time and the price. The employee I talked to gave me attitude saying, "It sounds like you should open your own bike shop." After repeatedly telling the employee I was talking to I was not mad and simply curious as to what happened, he told me someone put the bike on a rack upstairs and forgot about it for nearly a month. In the end, they took 20$ off the total (still 20$ more than what I was sent in an itemized list). Overall extremely unprofessional experience, I will be fixing my bike on my own from now on.

Adding to the review as it doesn't feel right that the business owner can make inappropriate reply…read morestatements. Additionally, making fun of the gift (bike computer) given to me from my kids shows their real character and should not be conveyed by a business owner to anyone. Taking 2 weeks to mount tire to a new wheel was my frustration and disappointment with Virtuous. Business owner did not address this in his reply. I did not accuse staff of stealing, I asked where bike was stored during the 2 weeks and if everyone visiting business has access. When visiting the store and seeing the disorganization and randomness of which the bikes were stored about, it seemed likely that something could go missing, that's why I asked. Tire on new wheel has not been able to keep air in it since bringing home. Worst service experience I have ever had, would give zero stars if could. Left bike at shop as it needed a new wheel, gave directions on size of wheel and tire to order to the service tech. Received notice that items were ordered and it arrived in a few days, however it took 2 weeks to get it installed. When picking up noticed tire and valve was incorrect size. Positive note, they were able to switch out and get me out the door in 15min and I appreciated that, but it left me thinking.... why did it take 2 weeks to get my wheel and tire installed when it took 15min. when they had it incorrect. Entire operation felt disorganized, and that technicians were working to accommodate everyone who stops in for minor repairs vs those who had come in before them. Side note, when testing riding my bike noticed front tire was flat, gears did not shift correctly, and I was missing my bike computer. Want to support local businesses but this experience was terrible.

Quincy was awesome at communicating getting things set up for renting bikes, he gave great…read morerecommendations for trails, he was so friendly and easy to communicate with after we rented the bikes

Quincy was awesome! I wanted something fun to do outdoors with my fiancé and this couldn't have…read morebeen a better option. Super informative, customer service was unreal, and the bikes were sick! He sent us with a nice bike rack that would fit on any vehicle. Then went and road some sick trails in the state park and finished the day off at the pool. Couldn't have been possible with out Q's Bikes! Will be back again!

There's a nice bike shop in Gosport inside the former Gosport Opera Building. I stopped in mainly…read moreto gain access to the store next door (they have a common internal passage and the bike shop folks watch over the other place when that person steps out.) When I returned, the bike shop guy was very helpful with information about the town and other places to check out. The store itself is a shotgun style with high ceilings, so they can stack bikes two rows high and even hang rims from the top. They also have lots of accessories and items for skateboarding too. When you walk in, it looks a bit cluttered with the space being so narrow, but if you need anything, you can simply ask the staff to help you. Seemed pretty knowledgeable. I can't say how good the repair service or even how competitive the pricing is since I haven't bought a bike in years. But if you want to deal with someone who has a personality instead of some mindless automaton, check them out! Review #1782

Best Bike Shop in Indiana! Pengin Cycle Werks is absolutely amazing. Mike (the owner) is incredibly…read morehelpful and one of the nicest guys you will likely ever meet. They have a great selection of products ranging from Bicycles to Longboards and everything in between. If you can't find what you're looking for (which is very unlikely) they are quick to order it. Mike is also a master class bicycle mechanic. I wouldn't trust my bike with anyone else. If you're looking for quality bicycles, part/accessories, outstanding customer service or maybe just a quick tune up you have to check out Pengin Cycle Werks!

I am new in town and this was the first bike shop I tried based on reviews online. Now I realize…read morethat there are sort of a handful only, probably from family and friends of the owner. My recommendation: trust your gut. If the person interacting with you looks miserable, rude, and does not want to talk about your bike...run away. The staff is not the most patient and friendly. Going there feels like going through a McDonald's Drive Through, even though there is no one in the store most of times. They did not want to discuss the details of the service or what could be the issue with the bike. When asked about the possibility to get a part replacement, they brushed it off as it would take too much time and did not stop moving forward with "it's going to be ready in 2 days" before I could follow up on the matter. I really needed the bike done, otherwise I would have just walked out the door. The service was very disappointing to say the least. My bike was dirty, and I assumed that paying for tune-up on top of the specific repair it needed would make them clean it up. Again, it is hard to have expectations for the service clear if the person seems unwilling to discuss it at drop off. To my surprise, the bike was as dirty as when I dropped it off. How can you make sure all mechanisms are running smoothly if you did not even clean the bike? I am pretty sure there was no tune-up there. It is frustrating to pay $100 for a ghost tune-up. Makes you wonder if the main repair was really done properly as well. I just did not give the lowest score because they were actually very fast and returned the bike in 2 days as promised. But it's kind of easy when you don't actually do much work on it.

Super friendly team at this shop. I was visiting and needed to inflate a soccer ball which is of…read morecourse outside of a bike shop's area. But they helped me, despite some hassle for them to find a ball needle. Much appreciated!

He is a blast to visit with and his work is spot on he is up to date with his skills and equipment…read moreand charges a fair price he went out of his way to make my bycicle fit me within his power a very good person

I had 2 bicycles worked on by Keith over Thanksgiving. An incredibly talented repairman. Very…read moreknowledgeable and has fantastic skills on restoring bikes to just perfect rides from about any kind of wear & tear condition you had them in. Keith turned my bikes around between Wednesday night before thanksgiving and had them both ready to pick up the day after despite not being a rush job. Terrific prices. Very communicative.

Amazing downtown bike shop. The location has changed! It's now by mass Ave near North Mass Boulder…read more I got my bike tuned up for the summer recently here. It needed a lot of work and I got it all done at a very fair price. The person doing the work took care to discuss all the options with me so I could get the best value for my money. I really appreciate that. Some bike shops don't go that extra mile. Finally the got all the repairs done quick. It took only a day. However, I did have to schedule it a couple weeks in advanced. If you need work on your bike downtown definitely go here.

A great bike shop in the city center! I came here to get my bike tuned up for the summer, and…read moreeverything was done quickly and efficiently. The mechanic explained the repair options in detail so that I could get the best value for my money. The repair was completed in one day! Thanks to their convenient hours, I was able to quickly replace my seat, and the mechanic did it in a few minutes. I recommend this place for professional and fast service!

Solid small town business. I read the other reviews about being over priced or rude and that is…read morejust not the case. This shop can talk you through meaningful decisions based on your needs then be understanding when you bring it back in trashed because of how you ride. Things cost money. Hobbies cost money. Service costs money. I can do some YouTube fixes but still need help on occasion. I will be looking to upgrade my bike within 1 year and when I do, it will likely be from this shop If you are looking for department store bikes at department store quality, go to Walmart.

Come here if you want to get gouged…read more My bike has been outdoors over the winter, so i took it on for a tune up to get it rideable for spring, a service that three years ago at their Effingham location cost me 15 bucks. Bear in mind, this is a 100 dollar bike, just for getting around town. I was quoted 75 DOLLARS for a simple tune up AND ANOTHER 30 for a new chain. I feel completely f@#$ed over, and i will never darken their door to be offended by their overpricing again. In fact, with prices like these, I hope with everything in me that both of their locations go out of business.

Such a great shop! Friendly, courteous and knowledgeable. Their selection of bikes was very nice…read moreand priced well. Can't wait to go back!

The best & most friendly service I've had from any business in Crawfordsville. I just used their…read morerepair service, but will be going back to pick up some accessories next time.