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    JTB USA

    3.6 (47 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 3 months ago

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    Ruth S.

    We recently went on a tour to Japan, arranged by JTB agent Kazuko Spear. As it was a tour group for my son's school, there were a bunch of moving parts. For months, we had meetings at the school, going over everything from passport acquisition, Japan entry information, city overviews, hotels and transportation. Kazuko was on top of it all. She accommodated all my additional requests prior to departure. The trip itself was amazing. The ability to give my son a guided bird's eye tour was priceless. I've been to Japan numerous times before but being my son's first time, it was great having an English speaking guide, pointing out things we wouldn't have known otherwise. We had a tour guide in each city. Guided tours and activities for each day. Miles and miles of walking, trains and busses. Daily adventures. The only thing I wish is that we had more time to stay in Japan and free days in between all the tours. But since it was a spring break trip for the school, everything was packed into 10days. A truly adventure, fun filled 10 days. I was afraid that our timeline was a little soon for cherry blossoms but thankfully we were there for the first week of the season. Unfortunately my son fell ill the very last day and I had difficulties extending our room with the front desk. I called Kazuko all the way in Hawaii and within minutes, she made arrangements for us to stay till our departure to the airport. She was so sweet. Having an illness in a foreign country was disconcerting but she reassured me that we would be able to safely navigate home. She even called from home to check on my son. I know if I were ever to use a tour group again, I wouldn't hesitate calling Kazuko. It was such a fabulous experience from start to finish and all her assistance was above and beyond expectations.

    Morris H.

    Just got rail pass, current exchange around ¥145/$1. However JTB USA seems to charge 1usd/136jpy. They may not charge a fee but may use a different standard for rate exchange. Orders are made on line, please insure name on voucher for rail pass matches EXACTLY as on passport including middle name. I guess if you're not purchasing in Japan it's more restrictive. (Since I've purchased many various types of passes there.) I wish there were more authorized sellers readily available in the US to purchase rail passes. However JTB has the most extensive assortment of travel packages available for touring Japan.

    Lambing season in the spring @Agrodome.
    Nan Y.

    Just got back from a New Zealand JTB tour. It was amazing from beginning to end. We were exposed to culture, history, foods and beauty of New Zealand. The people we met on the tour were lovely. New Zealand is a very family and pet friendly country, tons of things to do. We were busy from beginning to end by a well curated itinerary and tour guides who were amazing. Made new friends within our tour group and got to wine and dine all over the country. Our tour escort was Anne Clausen, and could not have had a better guide. I highly recommend the country and this tour, I plan on going again and bringing my grandchildren next time - loved it!

    JR Kyushu Rail Pass - Redeem voucher bought at JTB in Japan to receive pass. Bring passport when redeeming.
    Jon L.

    Japan Travel Bureau (JTB)'s Honolulu location can be found on Kapiolani Boulevard next to Nordstrom. It is located street side rather than within Ala Moana Center like I originally thought. If you are heading to Asia (especially Japan), this is one of the places to inquire about tours and other travel services. Particularly if you are looking for a Japan Rail Pass (JR Pass), I would visit JTB. For those not familiar with the JR Pass, it allows foreigners visiting Japan to travel the country by train at a considerable discount. There are numerous JR passes to choose from. Some are region specific if you only want to travel a certain part of the country. Passes also vary in price depending on the number of days it is valid for. I visited JTB to get a Northern Kyushu pass. While I could get this specific pass in Japan (unlike many of the other ones), I decided to get it in Hawaii because the exchange rate is more favorable than buying it in Japan. They were offering an even trade between the dollar and yen ($1 USD = ¥100) which is better than it is currently. The process to buy the pass here was quick and easy. You don't need to bring your passport with you, but make sure you provide the correct name on your passport as they need to create the pass voucher using it. Much better experience at this JTB branch than I had at the call center-esque JTB Seattle location. It has the right feel and look of what a travel agency should be.

    JR pass pick up station

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    Ask the Community - JTB USA

    How much are they selling the 7 day JR pass for? Is it cheaper or more expensive than getting it online?

    Same price supposedly

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    Review Highlights - JTB USA

    The only thing I wish is that we had more time to stay in Japan and free days in between all the tours.

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    Panda Travel - Patrick...Travel Agent

    Panda Travel

    4.0(60 reviews)
    2.2 miKaimuki

    First time here, my friends and I decided to take a trip to Japan with Panda Travel. It's a family…read morerun business. Everyone in the office is related. Met Patrick as our Travel person, also Daisy the manager helped too with our trip. Everyone in the office tried to help ... Elena the sister to Daisy helped too. So accommodating! Aloha, Derek

    Panda Travel on Kapahulu Ave has been there for as long as I can remember. They have their own…read moreprivate lot which is nice. I never needed their services before but recently I needed to get a new 10 year Visa to China since mine expired and we were unable to get it in Hong Kong during a previous trip. Even though China doesn't require a Visa at the moment for short duration trips there, my dad insisted I get it to make going in and out of China easier. I didn't want to argue with my dad so I just did as he asked. I called around and pretty much everyone was about the same price to get the Visa but Chuck was able to see me the same day I inquired. Other places wouldn't be able to see me till the following week. I wasn't in a huge rush but getting it done sooner than later is always best. After I found all the required documents he requested, I messaged him and we met 30-45 minutes later at Panda Travel. I filled out a quick questionnaire, took a photo and answered a few questions he had. He told me it'll take about 4-6 weeks and will contact me once he has my Passports back. Fast forward and it was less than a month later when I got a call from Chuck telling me that they have my Passports back. He said I could pick them up anytime. I told him I could pick it up the following day and he gave me pick up instructions. They were extremely quick and provided excellent customer service throughout the whole process. The staff there all seem to be Chinese and are multilingual. Travel agents are a dying profession with technology but for those who still use travel agents, Panda Travel is a place to check out. If you need a China Visa, I highly recommend them.

    Photos
    Panda Travel - Elena Travel Agent

    Elena Travel Agent

    Panda Travel - Inside

    Inside

    Panda Travel - Daisy Assistant General Manager

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    Daisy Assistant General Manager

    Taste The World With Stephanie - #Petra #Jordan

    Taste The World With Stephanie

    5.0(3 reviews)
    1.8 mi
    Locally owned & operated
    Offers customized solutions

    I wanted to go on a special trip with my niece for her 18th birthday and high school graduation. I…read moretried someone that was suggested for booking travel, but she limited my travel dates and scheduled me with things that was not flexible, for what I wanted to do. I was not looking for a pre set tour with people I was stuck with for the whole trip, Getting discouraged, My husband suggested I use someone local. And thanks again to Yelp, I found Stephanie. She listen to everything that I wanted to do. I wanted to do a few tours, but I didn't want to feel like cattle. I didn't want to be stuck with a whole bunch of people. And I wanted some relaxed days and some days to ourselves to explore on our own . She came back with a whole plan. She said at two options and said I can mention match an ad on. I sent her videos of things that I wanted to do . she was very flexible and the research and added those things to my She booked my flights, she scheduled cars for all our pick ups and drop offs, from hotels, to train stations and airports. She arranged our activities, pre-book them, so no, waiting in line, and or dealing with money exchanged . She thought of everything and has us repaired. I was so comfortable knowing that I was looked after during my trip. she said that, she would be on call from the beginning to the end of my trip, and she was. Everything was just a email or a app away and every thing was printable and arranged per day. I might've had to call her once or twice, to fix or change something, but other than that, everything ran smoothly. I thoroughly enjoyed my trip, and I definitely will be asking her to plan my next one.... We went to a Barcelona, which I'm totally in love with. We went to a Sevilla, and we went to Paris for a day.

    Awesome customer service and extremely knowledgeable travel agent. Stephanie organized/planned our…read moreentire unforgettable trip to Morocco . Everything went as planned from the day we boarded our flight till the day we got back home. I will use this service again for my future travels and recommend to anyone who wants to taste the world.

    Photos
    Taste The World With Stephanie - #travelagencyhawaii #tragelagencyjapan #travelagencyEurope #travelagent

    #travelagencyhawaii #tragelagencyjapan #travelagencyEurope #travelagent

    Taste The World With Stephanie - #travelagent #Europe #Asia #Hawaii

    #travelagent #Europe #Asia #Hawaii

    Taste The World With Stephanie - African Safari in Tanzania November 2025

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    African Safari in Tanzania November 2025

    Regal Travel

    Regal Travel

    4.7(15 reviews)
    0.3 mi

    Jody helped me with a air fare to Alaska last minute her services went smoothly.She validated my…read moreparking ticket to.I had to cancel my ticket i ended up not making it on my trip and she refunded the money for me and i was happy im for sure will come back here for her services again.Theres a fee with coming here but its all worth it.Thanks for your service Jody

    I was told that since the Alaskan/Hawaiian Merger that a certain company (VH) was no longer…read moreoffering "all inclusive" packages to Downtown Las Vegas, so I threw a dart in the dark and landed on Regal Travel Piikoi. I am so glad I did. Nicole Cabellero picked up the phone and our journey began! She listened to me and was able to put together a 4 person/2 room/4 night/5 day package including meals for a comparable price to what (VH) had posted, but within a 3 or 4 week time period! (The only part she could not facilitate was the ground transportation) It was flawless execution since we would arrive late afternoon, so no waiting to check in and a late afternoon return departure allowing us to utilize most of the 5th day. The fee was $50 a person, and I feel it was so worth it! I had a lot of questions and Nicole guided me through the process and made me feel at ease the entire time! After we returned I called to thank her and give her some valuable feedback if you might be thinking of going to DT Las Vegas. Mahalo for the Professionalism and Grace that Nicole embodied to take a newbie like me and guide me through an intense travel experience. My wife and I will surely call Nicole whenever we desire to travel again! Mahalo Ms. Nicole, David A. and Yong Y. Beasley Waikiki

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    Regal Travel
    Regal Travel - Switzerland extension after Rhine River Cruise - Mount Matterhorn

    Switzerland extension after Rhine River Cruise - Mount Matterhorn

    Regal Travel - Viking China Cruise Tour

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    Viking China Cruise Tour

    Non-Stop Travel - Mount fuji

    Non-Stop Travel

    2.9(50 reviews)
    0.3 mi

    We just got back from our 7-day Alaska cruise, and it was truly awesome! But more importantly, we…read morehad an awesome Tour Manager in Mia Frey. She was organized, competent and easy to speak to. Our cabin had a "stinky" odor originating from the shower drain and after several unsuccessful confrontations with the NCL staff, we finally spoke to Mia. She immediately met with the 2 top brass people and resolved the smelly problem. She even got NCL to issue us an on-board credit to compensate the burden we experienced. We will definitely be back and choose Non-Stop for our cruising needs. From start to finish, it was a memorable experience our family will never forget! Mahalo again Mia and NST!!

    We had a very disappointing and frustrating experience with Non-Stop Travel (NS). From the start,…read morewe told NS we wanted to travel with friends, and we also wanted to upgrade our flights. We booked our Oceania Transoceanic cruise about 18 months in advance - plenty of time to coordinate - but none of our request were handled properly. NS blamed Oceania for the travel arrangements, yet Oceania only comunicates through the travel agent leaving us stuck with NS and no real help. To make matters worse, we (friends and us) were assigned different travel advisors at NS who did not communicate with each other. Our friends and us ended up with cabins on opposite ends of the ship. We both paid for Business Class upgrades; we were booked on different airlines with different itineraries. Wrong information given to us. Communication was poor - excuses, delays and no accountability or taking responsibility. Based on our experience, we would not recommend Non-Stop Travel. If you want clear communication and a company that actually listens, look elsewhere. If you are considering an Oceania cruise, book directly with Oceania.

    Photos
    Non-Stop Travel
    Non-Stop Travel - Wine tasting. Great time to take a nap

    Wine tasting. Great time to take a nap

    Non-Stop Travel - Pre-tour luncheon 1-9-2025

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    Pre-tour luncheon 1-9-2025

    Aloha Fantasy Tours - Tanaka Shrimp

    Aloha Fantasy Tours

    5.0(2 reviews)
    2.2 miKaimuki
    Locally owned & operated
    24/7 Availability

    Tour was great but Dirk our tour guide was amazing, he was very funny and outgoing the entire…read moretime.. Asking everyone how they were doing offering drink multiple times, making everyone comfortable.. He seemed to be very knowledgeable about the island and the history of culture and residents.. This was an incredible experience and Dirk made it great, thank you again.. Highly recommend..

    This tour was pure magic from start to finish, and that's saying something coming from someone with…read moreIBS! Dirk, our driver and guide, deserves a standing ovation. He was hilarious, full of fascinating stories, and somehow managed to make every bathroom stop feel like part of the adventure. The views were jaw-dropping: Diamond Head glowing in the morning sun, waves crashing at Halona Blowhole, and those movie-perfect cliffs near Kualoa Ranch. Dirk kept us entertained between stops with island legends, trivia, and a soundtrack that could make even a restroom break feel cinematic. Leonard's malasadas? Heavenly. Macadamia nut farm snacks? Dangerous in the best way. Tanaka's garlic shrimp? Worth every bite and every burp. Turtle Beach was the crown jewel--relaxing, peaceful, and filled with lazy sea turtles living their best lives. Dirk's timing was perfect, his humor was infectious, and his love for the island made every mile memorable. I laughed, I learned, I ate too much, and I never once regretted it. If you want a full day of Oahu beauty, good vibes, and an expert guide who'll keep you smiling and on schedule, this is the tour. Mahalo, Dirk, you're the real MVP of island adventures!

    Photos
    Aloha Fantasy Tours - Turtle beach

    Turtle beach

    Aloha Fantasy Tours - The temple

    The temple

    Aloha Fantasy Tours

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    HIS

    HIS

    4.3(58 reviews)
    0.1 miAla Moana

    Great local, convenient option for portable wifi if you don't want to rent wifi at Haneda or…read moreNarita. It's definitely more pricy to rent here at their Ala Moana location (~$50 for 5 days) than what the Japan-based airport firms offer (using the current favorable Yen rate of Y145.7271 per $1 US) but you have the added benefit of picking up and returning the device here on Oahu. You do have to fight the H-1/Nimitz traffic which is absent in Japan, so that element also should be considered. Definitely worth doing a cost/benefit comparison and then decide for yourself. Staff here is very helpful although I wish the hours were more expansive. Solid 3, all things considered, but the fast transaction processing and kind employees earn them a fourth star. Mahalo.

    When you need that something to make your vacay say hey!…read more Traveling to Japan makes it so much fun and less stressful with the help from HIS as not only they have fun travel packages, flight and all the usual bookings to complete your travel plans but so much more than you realize. Relocated from Don Quijote to Ala Moana Center right outside Makai Market beside the escalator which I do love as it's a bit more spacious and does offer some Japanese snacks and various merchandise, the staff here is friendly though some does give a feeling of bleh... As soon as I book my flight what you need to do immediately is reserve a WiFi device as it gets sold out very fast as is very much needed whenever you're doing a search for train routes and is amazing with unlimited data and are able to connect multiple devices. Plans go by 7, 14, 21 and 30 days for the basic though I always go with the Premium which comes insurance and external batter for just $5-$10 extra. As we come out of Covid the airport transfer I used to purchase in advance here is no longer available not by HIS but offered by the vendor in Japan so I'll decided that upon arrival but one thing that will certainly change is the JR Rail Pass which will drastically increase +70% and with the incredible yen rate I've decided to purchase the rail pass before the huge increase. You do need to bring your passport to purchase JR Rail pass and the increase will take place Oct 1st 2023 so get it in September and you're able to hold on to it for 90 before you need to redeem it in Japan. Follow them on Instagram @hishawaii as they to have a link to their site with all information and JR Rail prices as well and even some activities in Japan or any advice you may need regarding Japan. Thank you!

    Photos
    HIS - Group photo

    Group photo

    HIS - Breaker ice cruise

    Breaker ice cruise

    HIS - Another snow festival

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    Another snow festival

    Hawaii Glass Bottom Boats - Welcome Aboard!

    Hawaii Glass Bottom Boats

    4.7(717 reviews)
    0.7 miKaka'ako
    Locally owned & operated
    Certified professionals

    This was a beautiful ocean cruise experience. I loved seeing the Waikiki shore line and Diamond…read morehead in all its glory. I loved seeing to support local and this place is a wonderful start. The staff Brandon and another gentleman, were lovely hosts. Topping is optional but there is a Venmo code and a tip jar for cash.

    I really wanted to enjoy this tour, but unfortunately didn't have a great experience. It was very…read morewindy and the water was extremely choppy. Multiple guests were getting seasick, as the Captain tried his best to navigate the waters. One guest nearly fainted and after that, the atmosphere on the boat changed. The Captain wasn't talking much and it seemed as if he just wanted to get back to the dock. Knowing the weather conditions, I wish the tour was rescheduled. We saw some fish and barely saw a turtle. I know the tour doesn't guarantee seeing wildlife, but it was disappointing hardly seeing anything in the glass bottom. To add, the glass bottom is just 4 boxes that you have to peek over to see. I didn't get seasick, so it was still nice to be out on the water and enjoying the views of the ocean. Prior to the incident, the captain was very educational and funny. Overall, had the tour been on a different day with more permitting weather, I think it would've been great.

    Photos
    Hawaii Glass Bottom Boats - From the Haleiwa Queens 4 large viewing stations you can safely experience the underwater sea life of the Hawaiian Islands  Come join us

    From the Haleiwa Queens 4 large viewing stations you can safely experience the underwater sea life of the Hawaiian Islands Come join us

    Hawaii Glass Bottom Boats - Spinner dolphins playing near the boat.

    Spinner dolphins playing near the boat.

    Hawaii Glass Bottom Boats - Turtle right beside the boat

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    Turtle right beside the boat

    JTB USA - tours - Updated June 2026

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