Absolutely HORRIBLE customer service. I purchased a Rolex from Rottermond for my husband. My…read morehusband passed over a year ago, and I decided it was time to sell the Rolex. Called and spoke with Dean Rottermond personally, and he made me an offer, pending inspection of the watch. The offer was reasonable, so we scheduled to meet in Brighton on Saturday at 11 a.m. I arrived just before 11, and he was not there. The sales lady called and spoke with him, when Dean informed her to tell me he was no longer interested in purchasing the Rolex as he already several. What a waste of my time. How inconsiderate. I guess I'm not alone in this feeling...after reading many negative reviews.

LOVE ROTTERMOND JEWELERS. 2 convenient locations; Brighton & Milford, MI. Staff is outstanding. I…read moreordered an awesome John Hardy bracelet over the phone with Christine. A last minute bday gift for my son. Not only did Christine wrap the gift but she DELIVERED as well! Exceptional store, staff & service. Thank you Christine. Nicholas hasn't taken off his bracelet.

Great family business. Incredible service from friendly folks with a smile. They clearly take a lot…read moreof pride in the quality of their work and their customer service is their priority. You feel as though you are appreciated when working with them. Great location right downtown. Incredibly clean space. A+ experience

Really helpful people. Much easier to see things in person and talk to someone live to get good…read moreideas (as opposed to just selecting something off the internet).

I am working on reducing the amount of plastic packaging we use and I love using Tiani's hair…read moreshampoo bars and soap bars instead of bottled. They smell great and don't leave residue.

The greatest shop with the greatest owner!! Wonderful business, so sad I don't live locally but…read morewill definitely be a life long customer!!!

This place is great. They laser engraved my son's name on his new baseball glove, and it turned…read moreout really nice. Price was reasonable too.

Watch Hill carries a full line of furniture and accessories. They also seem to do quite a bit of…read morecustom woodworking and refinishing. Great inexpensive but unique gifts for the relatives. While I tend to admire the oil paintings, my mother often buys planters and decorations from their garden section.

I will never shop or have any services done by watch hill ever again. The owner is very rude and…read moredoes not stand behind the products he sells you. Hung up on me in the middle of our conversation. I will have all my restoring of furniture done by other establishments in the future. Anyone thinking about going to Watch Hill please think again

Patrick is a charming man who makes beautiful jewelry! If you need a special piece he works with…read moreclients to create personal designs. Great quality of work that is very comfortable to wear and he is exceedingly pleasant to communicate with. I am very, very pleased with my purchase and would recommend Patrick Irla to anyone looking for a unique and skillfully designed piece.

Service: Outstanding Selection: A wide variety of mattresses…read moreavailable to suit nearly everyone's needs. Value: Incredible Value! I've been sleeping on my purple mattress for a year, and it has truly transformed my life. My back problems have vanished, and their pillow provides perfect neck support.

While we didn't end up actually making a purchase, I wanted to write a review regarding the…read moreservice. Jorge helped us and was incredibly helpful and thorough. He was very attentive and knowledgeable and we were very impressed with the service as well as the product!

The owner Rick needs to improve his customer service in a big way…read more In mid-July I dropped off a 10"x7" print to be framed for my dad. The price tag was a hefty $120 or so, but I didn't argue because I like patronizing small businesses and needed it done within a few days. However, the print was in a hard cardboard shipping tube along with another print that I did not want Rick to frame. When I dropped off the first print, I accidentally left the shipping tube with the second print on his counter. I realized my mistake as I was walking out to my car. I ran back to the front door, but Rick was closing up shop and had already locked it. I found him at the back door as he was walking out to his car. I told him I'd forgotten my tube, and he said "Well would you like to get it when you come back to pick up the frame on Friday?" I said well...sure, it's not like I need the tube between now and then, and he was obviously in a hurry to get somewhere and I didn't want to inconvenience him. Later that week, he called to say the frame was ready. I asked, "And you've still got my tube there, right?" He said "Yep!" So I drove from Hartland to Howell to pick up my frame...and in that short time he had *lost the tube with my other print*. I said well, I'm driving back to Chicago on Sunday, so if you find it between now and then give me a call, otherwise can you mail it to me in Chicago? He said "Yep!" About a MONTH LATER...I get a *postcard* in the mail from Rick. It said "I put the tube in a safe place and then forgot where I had put it, but I've found it again!" I assumed that the postcard was a precursor to receiving the actual tube in the mail...but then after a couple more weeks went by it became apparent that that wasn't going to happen. So I called Rick and asked if he would please mail my tube to me. He said "Yep!" About a MONTH LATER...still no tube. It is now nearing mid-October, and I just happen to be in Michigan visiting my parents again. I called Rick up and asked if he still had my tube. He said "Yep!" Obviously, Rick never had any intention of ever actually providing even the bare-minimum customer service one would expect in this situation. That I accidentally left the tube on his counter - okay, that one's on me. But to *not* offer to go retrieve it immediately afterward...to *not* have it on hand when I picked up the framed print...to *not* mail it to me for literal months afterward...this is just a pattern of poor customer service which won't do his business any favors. When I was there today there was another man sitting at the counter...I said "I don't know how much money you're planning on spending here, but I'd reconsider." It may have just been Rick's assistant and not an actual customer, but my statement is my advice to anyone considering using Howell Art & Frame: reconsider.

Rick owner of Howell Art & Frame I finally retired after 40 years of wonderful customers and the…read morehighest quality framing in the state. I will miss my customers they are all friends.