The owner Rick needs to improve his customer service in a big way. In mid-July I dropped off a 10"x7" print to be framed for my dad. The price tag was a hefty $120 or so, but I didn't argue because I like patronizing small businesses and needed it done within a few days. However, the print was in a hard cardboard shipping tube along with another print that I did not want Rick to frame. When I dropped off the first print, I accidentally left the shipping tube with the second print on his counter. I realized my mistake as I was walking out to my car. I ran back to the front door, but Rick was closing up shop and had already locked it. I found him at the back door as he was walking out to his car. I told him I'd forgotten my tube, and he said "Well would you like to get it when you come back to pick up the frame on Friday?" I said well...sure, it's not like I need the tube between now and then, and he was obviously in a hurry to get somewhere and I didn't want to inconvenience him. Later that week, he called to say the frame was ready. I asked, "And you've still got my tube there, right?" He said "Yep!" So I drove from Hartland to Howell to pick up my frame...and in that short time he had *lost the tube with my other print*. I said well, I'm driving back to Chicago on Sunday, so if you find it between now and then give me a call, otherwise can you mail it to me in Chicago? He said "Yep!" About a MONTH LATER...I get a *postcard* in the mail from Rick. It said "I put the tube in a safe place and then forgot where I had put it, but I've found it again!" I assumed that the postcard was a precursor to receiving the actual tube in the mail...but then after a couple more weeks went by it became apparent that that wasn't going to happen. So I called Rick and asked if he would please mail my tube to me. He said "Yep!" About a MONTH LATER...still no tube. It is now nearing mid-October, and I just happen to be in Michigan visiting my parents again. I called Rick up and asked if he still had my tube. He said "Yep!" Obviously, Rick never had any intention of ever actually providing even the bare-minimum customer service one would expect in this situation. That I accidentally left the tube on his counter - okay, that one's on me. But to *not* offer to go retrieve it immediately afterward...to *not* have it on hand when I picked up the framed print...to *not* mail it to me for literal months afterward...this is just a pattern of poor customer service which won't do his business any favors. When I was there today there was another man sitting at the counter...I said "I don't know how much money you're planning on spending here, but I'd reconsider." It may have just been Rick's assistant and not an actual customer, but my statement is my advice to anyone considering using Howell Art & Frame: reconsider. read more

Rick owner of Howell Art & Frame I finally retired after 40 years of wonderful customers and the highest quality framing in the state. I will miss my customers they are all friends. read more

I have been a loyal customer for over 26 years. All my frame work has been done here. Recently I entrusted HA&F with a mosaic piece that took me 3 years to complete. It came out beautiful! Care, trust and professionally done is why I come here. I know this piece will be displayed with love for years to come. Every piece of work I have taken in is expertly done with precise care and truly when picked up, a piece of art! Thank you for doing such great work! I love coming in and chatting with the owner, now friend. read more

Will NEVER use this shop again and would NOT recommend it to anyone EVER!! I paid $303.00 for a very UNPROFESSIONAL outcome. After 2 attempts to get a poster framed starting in November 2015 and ending in January 2016 and lots of excuses in between, the matting was overcut on all four corners both times. When I asked for my poster and money back the owner said he would send it "out" to have the matting cut. I just wanted my poster and money back at this point, I spent too much money and too much time on this guy and I told him I was tired of his bullsh!t. He refused to give me back my poster and my money and proceeded to call the po po on me! Cops came, I got the very unprofessional framed poster back and now I can't bear to look at it!! Now I need to take it elsewhere to it have re-done. read more