I came in on a Monday afternoon and was greeted very kindly by Ray... then it followed with a phenomenal experience with Kyla ... I had met her in the bathroom before knowing she would assist me and she didn't know nor did I that she would be taking excellent care of me. I like the vibes and the food is ok too. I didn't order drinks but they had a margarita special for $3.50 frozen or on the rocks! Come check them out and ask for Kyla! read more

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Staying in the area so came for dinner. The service was okay, they do charge for chips and salsa after the first one. The service was a little slow. The ambiance was your average Mexican spot, would recommend if in the area, they did have various specials just wasn't the best service read more

Juan's Hampton Roads - Mexican Near Me - Hampton, Virginia

So me and my boyfriend came to Juan's because I seen online they had soft served margaritas and we love a good Mexican spot. The margarita was excellent by the way! I got the pineapple and strawberry swirl and it was so good. Food was decent but atmosphere was just loud and not very family friendly. It could have been because we came on a Friday evening but it was still loud music and talking almost like a bar/club. Service was very mediocre, waitress wasn't very attentive. I would come back but perhaps not on a Friday. read more

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So Juan's what can I say it was basic... the server had no personality - he may have been really tired. He barely spoke. But was quick , the food came out really fast. First I love Mexican food this really wasn't it. The nacho chips were stale, the drink wasn't sweet, the fish tacos were dry I put the salsa on them and ate them. and the churro had chocolate sauce on it. The music was extremely too loud and sounded like two songs were playing at the same time. The table was sticky and very low seats. Would NEVER go back. My mom had the wings she ate 3 of them they were extremely over cooked. 3 stars was a stretch but I don't know how to do half stars! read more

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This place is bad bad. Drink horrible, I returned it. Food: party of 4 one person ate entire meal, then 2nd person got their food. They are almost done and 2 people are still waiting. Even chips and salsa are bad Tostitos is way way better. Idk if the owner even could find Mexico on a map. They ran out of silverware. Yup just out. We asked why they said there is a party so they don't have enough rolled - idk doesn't make sense. Don't order meat how you going to cut it Entertainment: someone got arrested literally against the window that our booth was on so I guess that's why they got the 1 star for the entertainments Table: was burnt, seat ripped up like crazy. Idk what went down at this table but it was intense. Honestly I think slowly starving to death is a better option. update live 3rd persons got their food, 4th meal coming hopefully read more

First off I spent according to my waitress $88 plus bucks on 1 drink 3 tacos and 3 empanadas, food came out slow and cold plus had no seasoning, drink tasted like juice with no alcohol, chips were cold and stale, crazy thing is when I walked in the door I should've listened to my first mind but didn't and gambled, the first employee I seen I asked them how was the food and they said I don't eat here what made that so bad she was Hispanic but nonetheless I gave it a try anyhow terrible for me I can speak for no one else but I'll never be back and wouldn't recommend to anyone well at least at this location read more

came here for lunch with a coworker. It's very nice design with great atmosphere. I ordered the taco de birra and I was pleasantly surprised. The tacos were packed with meat compared to other places so it's definitely worth the $20 in my opinion. The only thing I did not like was the service was really slow, and the place was not packed. My server was just lingering in some areas. read more

Juan's Hampton Roads - Tacos Birria - Mexican Near Me - Hampton, Virginia

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I've ordered food three times from Juan's using DoorDash. Three times i've requested green salsa or salsa of any kind for these dry tacos I keep receiving, and they never include the salsa, I even called before my order was picked up to beg them to include salsa verde. The order arrived with zero salsa. Three strikes - you're out. read more

We came in the early afternoon. The service was great, our server was nice. The food/drinks came fast. The prices are cheap and the music was nice. I tend to forget that this place exists, but happy when I remember it does lol read more

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This plate $18 not enough beef worthy of the price on top of no pico de gallo and sour cream as inntially on the menu #Juan's Hampton Roads read more

Juan's Hampton Roads - Not as the menu - Mexican Near Me - Hampton, Virginia

This place was horrible. Service was bad, food was worse. No flavor whatsoever in the chicken. No background music playing. Overall just crappy. Not sure if we should tip the waiter or the AI . Never again. read more

First time at restaurant in on business in area. Ordered online for pick up and ordered queso Dip as side and was $6.50. At that price you would think you would get chips with it. Nothing online saying need to order separate. Every other Mexican restaurant would give the chips. So did not think about it. Ordered the ACP and was supposed to have queso on top and was dry as can be and none on side. Portion size small. read more

It wasn't even busy. Wrong food and poor service and no ability to remember one detail. The robot was the best server. Hampton, Virginia

Came here during national margarita day! They had great margarita specials, but the happy hour one was the best! Their frozen margaritas were delicious! We let the bartender choose our flavors. The happy hour menu was okay. The tacos were a big disappointment (dry and bland). However, the carne asada fries were a big hit! The fried chimmichunga was pretty good as well. We sat at the bar, our bartender was busy but attentive. The locals and regulars were super nice! All in all, we definitely enjoyed ourselves. Will definitely return! read more

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My daughter used door dash. She placed an order at about 8:45 and they close at 9:30. I will load an image of what she ordered. All she received is a burrito. Just tortilla, meat, and cheese. You have to be pretty damn slow to only send someone a burrito and completely skip over the rest. I mean no rice etc that's so crazy. I give them a zero and we will never place another order nor dine there again. Thank you for the worse experience Juan's. read more

Juan's Hampton Roads - Burrito Loco without sides or sauces etc c - Mexican Near Me - Hampton, Virginia

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So first time here and came down with our coworkers. Johnathan provided great service and recommendations on food. I hit the Carne asada fries. We will definitely be back read more

Juan's Hampton Roads - Carne asada fries. - Mexican Near Me - Hampton, Virginia

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Food authentic and service was excellent. Some guests were extremely boisterous and no one seemed to do anything, which is the only reason why I didn't give them 5 stars. read more

I don't care what anyone else is saying, Juan's is still kicking it! Went there a week ago with my Grubbing Buddy, after not having Mexican in a while, and it felt like we ordered every favorite Mexican dish we could think of. A while back, at the same location in Hampton, there was a different restaurant that appeared to be doing well, but recently Juan's Mexican Café & Cantina was added to the owner's other two Mexican restaurants: Juan' Taqueria & Cantina and Juan's Rooftop & Cantina. I have not tried all of the locations, but we often go to the Mexican Café and Cantina because it is closest to us. They have an amazing Birria Ramen Noodle Soup which, surprisingly, I did not order this trip. Instead, we ordered a watermelon margarita (which tasted more like peach than watermelon but was good nonetheless), Crazy Elotes (corn), Fajitas Durango (shrimp, steak, chicken), rice and beans, ceviche, extra crema and tortillas, which was graciously served to us by our waitress, Aurora. We knew it was going to be too much, but we loved it all and knew that it would be enough to last us almost a week. Juan's is one of my two favorite Mexican restaurants, and we plan to try Juan's Rooftop option soon. read more

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I had about an hour for lunch total, to include the commute, giving me about 40 minutes to get in and out of Juan's. At around 12:40pm on a Tuesday, it was a really slow crowd. It had a pretty cool atmosphere, an authentic flair if you will. I was seated and served quickly with water, chips and salsa, and promptly ordered a Birria Burrito. The burrito literally came out minutes later, and it was hot! I was excited as everything up to this point was worming out perfectly. Quick seating, prompt service, great attention to detail by the server...Juan's was killing it! But when I ate the Birria Burrito, it tasted more like pot roast in a flour tortilla with some sauce on it. It wasn't bad, but it was boring and bland, I was quite underwhelmed. To be fair, I live in El Paso, TX so I understand that getting Mexican food in Virginia isn't going to match up, but even still, I wasn't impressed. So this is a weird review for me because of that. Great location, very clean, phenomenal service, fun atmosphere...but the boring food got me. read more

Juan's Hampton Roads - Birria Burrito - Mexican Near Me - Hampton, Virginia

I've given them multiple chance because the food is good but cmon Juan ! I never get all the items I order but they make sure to charge me for all the items . Don't add nothing to your order you won't get it . Tonight I ordered 3 tacos and it's two tacos in here and an empty shell of what was supposed to be a taco. I always order jalapeños and never get them. I ordered beans and rice got the rice got no beans. I want to curse them out because this is just ridiculous . If they make your order correct it's great but I didn't get a correct order yet. Either go and sit in the restaurant or join my complaint party read more

Juan's Hampton Roads - Supposed to be three tacos with jalapeños let me know if you see the missing stuff - Mexican Near Me - Hampton, Virginia

Came here after a full day out on the water, so we were really hungry. We were seated and received water promptly, but our waitress was nowhere to be found. That was kind of the running theme of the night. I gave my girlfriend my order (a Corona and ACP) and went to the bathroom. When I came back, she was still ordering. The waitress didn't seem to understand English very well, which surprised me. Apparently, it was so bad, she messed up the drink order for my girlfriend and didn't even submit a dinner order for me. Later, after my girlfriend's entree came out, I was just sitting there, waiting for mine. The waitress eventually came by and asked me if I wanted to order food. Really?!? I ordered ACP and specifically said "Arroz Con Pollo", as I could tell that she was having some issues understanding us. She came back 5 minutes later and asked if I wanted chicken or steak. *Sigh* By now, I was starting to get upset. How long had this woman been doing her job? Because it was not going well tonight. I eventually got my food. Fortunately, the food was very good and arrived hot. We had Tres Leches cake for dessert (also very good), then the waitress disappeared again when it was time to get the bill. After 10-15 minutes of waiting with the dishes piled up, I eventually stopped another waitress and told her our "Police Woman" waitress was missing (she was dressed up for Halloween). The other waitress went to get her, we paid our bill, and left. Normally, we receive excellent service at any Mexican restaurant we've eaten at. Juan's was an exception. Good food, bad service. I recommend you spend your money elsewhere. read more

Bland overpriced food. I ordered a burrito and not only did it have huge pieces of beef fat in it, the burrito was very bland. Everyone I was with was unhappy with their food. Portions are small and food was bland. Will not return read more

I've been going to Juan's for years and the last 2 times left a lot to be desired. The first time we were seated outside at the Hampton location and it was hard to get a waiter unless we went inside to wave them down. Then when the food came out so did the roaches. After seeing the 3rd roach run across the wall we decided to move inside. First i asked the waiter to make sure it was ok and he pointed to a couple of tables we could move to. We were a group of 7 and after we all moved inside and sat down, another waitress told us that the table was reserved. I explained what happened and she got an attitude and left. Then Saturday we go to the Newport News location and again staff was very rude. The establishment began charging for white sauce and when we asked the waitress for more chips she said she would bring more when we were done with the ones we had. Mind you, there were 5 of us and 3 chips in the basket. The waitress only came back when it was time for the check. I'm pretty mild mannered when it comes to the service industry because I understand that it's a difficult job. That being said, i don't see myself returning to either one of these locations because there's an abundance of Mexican restaurants throughout the peninsula. read more

Please do not pay attention to the "good" reviews on here. I am 100% mexican from Los Ángeles and i was craving some food from back home and decided to give this place a shot and i was extremely disappointed! Starting with the salsa (canned) that you get in the beginning is bad. I ordered the green chicken enchiladas. There wasn't even enough sauce on the enchiladas. The beans tasted like NOTHING there was no flavor. I would say that even the canned ones would have tasted better. Then moving to when they brought out the food the plate was supper hot but the food was cold the cheese wasn't even melted. (The cheese on top of the enchiladas & the one enchilada that I asked for with cheese) I will not be going back. Not to mention mine and my husbands stomachs were hurting that night. (We had not eaten anything after that bad meal) so I know it was this place. If you want to be disappointed then be my guest but this is NOT authentic Mexican food. I would know. (And you know it was bad when I had to download yelp to put up my first review) read more

Stopped in to pick up dinner. I was in the mood for lots of queso so I ordered the chicken fajita nachos and my guy got the pork belly tacos. The portions were a nice size and well worth the price. My nachos were delish but wish it came w sour cream or guacamole. The pork belly tacos seemed good but the two pieces of pork I stole were both all fat which wasn't for me. It's worth another visit to sample more items in the menu! read more

Juan's Hampton Roads - Chicken fajita nachos - Mexican Near Me - Hampton, Virginia

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Great burritos. Quick service. If you're ever in the area, definitely stop by. Great for groups and family style dining. read more

Juan's Hampton Roads - Mexican Near Me - Hampton, Virginia

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Ok, I see you out here Juans Mexican Cafe and Cantina; ya'll coming in HOT! Side-note: Why didn't nobody tell me Hampton, VA was popping like this...they done went and got the Peninsula Town Center and everything!!! Ok, now that I got that off my chest let me get back to the task at hand ! What you must know is this...The JUAN and Only has the best margarita ice cream out here in these streets!!!! And don't sleep on the food. The Birria tacos were very flavorful and had plenty of meat in them. I suggest coming prepared to eat because the portions are huge for most of their entrees! I will definitely be back...and I have my eyes on the Lomo Saltado and Crazy Elotes! Note: My cousin kept it too real, she wasn't fake enough lol - she was not a big fan of the chicken faitas. read more

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Juan's in Hampton Virginia Fell Off Big Time!! For the Last Several Years Me n Friends Would Eat at the One in Hampton or Newport News! The Food Was Always Delicious!! I would Always Order Seafood Nachos, which was Scrumptious! It came with Shrimp, Crab Meat n Scallops n Queso cheese n jalepenos if you wanted with Sour cream n tomatos.. Their Rice n Beans n fajitas or Quesadillas was also a great dish!! Yesterday on 08/23/24 at Juan's in Hampton was Horrible!! It has been Months since last visit n Their Menu was Smaller! I noticed that was different! No More Seafood Nachos on the Menu! I was going to order something else but said I'll Get the Chipotle Shrimp Nachos with rice n beans n I'll take home the chimichangas with rice n beans n a small bowl of Queso for the chips n salsa.. My friend Ordered Fish Tacos n there was hardly any Fish or toppings in her three Tacos! My Shrimp Wasn't done in the Chipotle Nachos!! The Color was Faint n Pale!! I just Knew the Rice n beans were good, but the Rice was Soft but No Taste like usual!! N the Beans Was disgusting !! No Taste!! My friend n I kept saying something is clearly different here!! It's not the same!! My friend said probably changed Owners!! So As we Summoned the Waiter over and Addressed Our Concerns, I showed the Waiter how My Shrimp Chipotle Nachos wasn't done n it was disgusting! The Rice n beans wasn't good like it used to be n my friend told the Waiter Her Fish Tacos was missing Coleslaw n jalepenos! My friend said who is the Owner because this is not good! The waiter said he's over there with the black shirt that has white logo on it, I said The Owner when we were coming was a shorter guy real buff n shape.. That's somebody different! The Waiter says yeah he's No longer the Owner.and I've been working here 6 months!! . We said WoWwwww No wonder why the Food doesn't taste the same!! It was Not good n we used to come here all the time! My friend asked the waiter, do you eat here n he said NO, he eats at Home! We were like wow!! I asked if I could speak to the Owner to inform him and the waiter said one moment! N talked to the owner as we watched n he Sent the Manager instead! My Friend said that goes to show you the Owner don't Care what the customers have to Say, it's All About Money!! The Manager apologized n offered us 50% off our disgusting food! N we were like you need to tell your cooks to make sure the Meat is well done n to have more flavor on the rice n beans as before! I said to the Manager that we thought the Owner had to leave which is what we were told, but he's standing right over there! The Manager said yeah! We apologize for the inconvenience n next time you come you won't be disappointed! WE LOOKED AT EACHOTHER N SAID WE ARE NOT EVER COMING BACK AGAIN! " JUANS MEXICAN in Hampton Virginia has Fell by Off n NO WHERE NEAR AS GOOD AS THEY USED TO BE! The Food looks n taste as if it had Been RUSHED WHEN COOKED!! I took a bite out of the Chimichanga n could not believe how dry the inside n chicken were! I've had delicious chimichangas that had the meat n cheese inside! Juan's in Hampton VA , served the Chimichangas dry with a little cheese on the outside! We were so disappointed n still hungry because we didnt eat all our food!! And we go to nice restaurants n finish our plates or take home leftovers!! I looked so sad at my plate that was full of food!! Uncooked Chipotle Shrimp Nachos!! N disgusting ricecn Beans!! We have been to Jose Tequila or Lacienda n Yorker Mexican restaurants that have scrumptious DO'Shea especially Rice n Beans, which is mashed!! JUANS FELL OFF!! I Wonder if the Juan's in Newport News is Owned by this New Owner in Hampton n if the Menu also shortened??? I Will one day go n see, N if that's the Case I'll Never Eat at that One again either!! We were so hurt n disappointed BUT WORST OF ALL IS WHEN THE OWNER Wouldnt even Come to Our Table to see What was Wrong with Our Food!! He could Care less About the Customers as Long as their Spending Money in there!! Damn Shame!! read more

Corn- A+ SUPER good, hot and had a great flavor, good amount of spice. I would order again. Burrito Bowl- C Average, chicken was kind of dry, but it was OK Margarita A+ ITS LIKE ICE CREAM!! Soft serve, sooo good Would I go back? Yes Is it the best Juans? No read more

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The food is average but I'm biased because I've been to Texas and San Diego where the food is authentic. The drinks are excellent and the table guacamole is worth coming in for. read more

Juan's Hampton Roads - Margarita and guacamole - Mexican Near Me - Hampton, Virginia

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This was our first time trying out Juan's. When we lived here 8 years ago it was Abuellos. The interior was clean. It was a little tricky to navigate the host stand, waiting area and patrons near by. But, it was good. When we walked in we noticed a huge group. I could smell trouble from the moment so walked in. The amount of margaritas and corona beers, and the amount of people at the table tipped us off. We were seated just on the other side of the large group. I wish we were seated much farther from them. That's my only complaint. That party had been there way before us and they were screaming and yelling long before we arrived. The hostess should have seated people away from the party. I'm all about enjoying yourself, but screaming and yelling and carrying on in a public establishment is uncalled for regardless how many drinks are in you. At one point an employee from the bar went over to tell them to lowers their volume.'that did not work. They finally left and we could finally talk instead of talk extremely loud to each other at the table. Not their fault though. Just a learning lesson. Our waiter John was above and beyond kind, sweet and hardworking!! Our food was delivered hot, our drinks were never empty, and our bellies were happy. The carne asada fries were delicious! I was simple and got chicken quesadilla since I was not super hungry. I loved that it came with sour cream and lettuce. Size was reasonable, tasted great and was a good size. We enjoyed our time here. Next time I'll have to try a taco salad since that's one of my go toos. read more

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Came here a few months ago and was throughly disappointed. Mediocre food, flies everywhere, the AC I'm assuming wasn't working because it was burning hot, and worst of all the service. It took forever for us to even get waters and didn't a receive a single refill until it was time for the check. It took forever to get the food, but it was decently busy that day, so we were willing to give it the benefit of the doubt. But here we are a few months later and all is the same expect maybe the AC works now. Although we did receive faster service, we were quite literally the only people in the restaurant. I like the ambiance and potential this place holds. There's a nice outdoor sitting area that isn't be utilized, their flatscreen TVs scattered throughout with weird ads and random cartoons playing throw off the nice Mexican styled architecture. All this place really needs is new management and staff to improve the overall dining experience. It's in a great spot in Hampton, but isn't living up to its potential with it's piss poor service, lack of efficiency, and an overall lack of care. Hope to see change. read more

The food delish won't disappoint that being said staff playing cards yesterday Oct 19th. Sat @ the bar retrived flatware because male bar person playing cards, asked for chips and salsa because male bar person busy with staff playing cards. Food 4 stars staff -1 just maybe they may want to get jobs @ casinos if customers are neglected because of staff playing cards. May return may not unexceptionable customer service... read more

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We came here during lunch, but they have the dinner menu available to. It was a gorgeous day so we sat outside on the patio. Service was quick and everyone was friendly. The food was amazing! And we had huge portions for lunch time, it became our dinner too lol read more

Juan's Hampton Roads - grilled corn on the cob with a side of vegetables - Mexican Near Me - Hampton, Virginia

Stopped by Juan's before going to a concert at the Hampton Coliseum's. We arrived around 5:30 on a Saturday. There wasn't a wait time at all and we had a table for 7 people. The food was good. I ordered the fajita nachos with chicken and shrimp. I do wish I could have had more shrimp. One of the people in my party did not receive her food for and 30 minutes after everyone else meals arrived. Service was a bit slow. read more

Juan's Hampton Roads - Menu - Mexican Near Me - Hampton, Virginia

Went to Juan's in Hampton,Va and it was the worst service. The drinks were completely watered down. I had a margarita and had to fuss just to get them to remake it. A little ass order of quests was 6.50. It was 6 of us and they charged us 20% gratuity. Ordered a drink and it took them 15 mins to get it and the waiter gives me my tab and I never got my drink and asked him to take it off my bill since I never got it and they were refusing to take it off. Had to show my ass for them to take it off. I will never go back there ever. Horrible service and they trying to rip you off for a damn drink read more

Juan's Hampton Roads - Quest dip - Mexican Near Me - Hampton, Virginia

Don't be fooled by the nice location, this was some of the worst Mexican food I've ever had. About 20% of the meat in my tacos el pastor was joint/fat/inedible and I had to spit it out on my plate. The tortillas had no flavor and tasted slightly old. None of the taco ingredients had any flavor, I had to douse everything with spicy salsa to invent a flavor profile. It seemed clear that other factors than the food were out of sorts, the staff seemed nice enough but lacked a system and some of the booths and floor were in disrepair. Can't wait for this place to either go out of business or be saved by a new gm with a plan! read more

I really enjoyed it. Service was great and food was delicious with a fair price. Would recommend 10/10. I got elites to start off with and birria tacos. read more

Juan's Hampton Roads - Tacos de Birria - Mexican Near Me - Hampton, Virginia

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Sadly I have to agree with the past few reviews that were made on this location. Terrible. My food was awful. I ordered a Burrito Asado. This burrito had no flavor at all my meat was over cooked and very dry. The queso was even lacking. I've never had such an awful experience with Mexican cuisine. The burrito had no cilantro, no pico, no queso inside, no seasoning no nothing just bland. My friend had fish tacos which were also bland. Their white dip was very thick and had a consistency of a thick pudding. The Service, was ok, the crowd there was annoying to be around. The margaritas are okay. Dining experience over all subpar. This is my 3rd time dining with them and 2nd experience eating in the restaurant I gave them a fair chance. Just NO. Please take your business to Juan's on King St or Guapo's in NN for Quality food. read more

This place has the worst customer service. Will not be returning to this location. They do not care about the customers at all.