I had all new appliances installed in my kitchen, but there was a mix-up and they couldn't take the…read moreold ones. I live in Chicago, where there isn't space, and couldn't have a refrigerator, microwave, stove, and dishwasher sitting with the trash; the townhome association would have had kittens. What to do? Start calling junk and appliance removal services ASAP. This was the place that was able to do the job within a few hours tonight, so they won the job. They weren't the cheapest--I got a text from a woman at another service saying they'd be able to do it for $198, but they couldn't come until tomorrow and unfortunately in this case time was definitely of the essence. The guys came within an hour and had all the appliances loaded within five minutes--from the time they pulled up to the time they pulled away was ten minutes tops. They were pretty transparent about pricing, though they couldn't give us an exact cost because they charge based upon how much it fills the truck. There was a $25 fee for Freon removal. I'd definitely recommend them for their promptness and great customer service, both on the phone and in person. Review #602 - November 23, 2021

I had reached out and made an appointment for them to come give an estimate to remove some tree…read morebranches and pavers. I reached out on Friday but scheduled it for Saturday. Since I wasn't sure if pricing, and after reading a few posts- I also followed up with some companies on Thumbtack. I had two companies say they could do the yard waste removal for $200 and $220 respectfully. I reached out to Andrew, with 1-800-Got- Junk, who had texted earlier on Friday to see if they could come that evening. I asked if they would be able to give a price with pictures as I had other individuals who had. I sent the photos and he gave the price of $249. I thanked him for his time but asked that we cancel my appointment. That I will be going in a different direction. He asked if there was a number he could match and I shared $200. He agreed and shared he let the crew know it was a flat $200. Upon arrival today I showed the guys the pile. I mentioned on the phone to Brandon, when he called to share he was on his way and asked where the items were, that a few pavers were out front but otherwise everything was in the back. When they arrived I showed him and his partner the spot. I shared I didn't want all the pavers in the photos I sent removed, just the scallop ones and that there's a few out front. Which would be a total of less pavers than the original picture had. I asked if I paid now or later, as he confirmed they were told the flat rate of $200. He said after when they were done. Brandon and his partner got to work. After 5-10 minutes, my doorbell rang. I was shocked it was that fast. They were almost done but Brandon shared his manager Miguel was on the phone and wished to speak to me. He said that because the pavers out front weren't in the photo it would be a different charge. Okay- I mean there were a ton of pavers in the photos sent and I didn't want them to take the majority of those but I understood. He went on to say that even though it is a very small amount of pavers, it would be an additional $100. Yes, you read that right - 50% MORE than promised for the pavers out front. I said that was crazy. He said he knows it seems like a lot but that Andrew already gave me a huge discount, so it'll need to be that price. No mention of just not taking the pavers and honoring the price agreed upon. I shared I had another company willing to do this job for $200. He then started accusing me of adding items. I was transparent and wasn't trying to trick anyone. He then started grilling me on the phone and I said it doesn't matter as he shared they wouldn't be doing the job for less than $300. I said no thank you and that the guys would need to put the items back. He laughed at me. I immediately stop them as they were about to haul another pile. I didn't realize it was almost the last pile. When I shared what occurred, they both seemed shocked of the additional $100 request, or rather demand. They did put all the items back but they threw it all over my backyard. I understand their frustration but what kind of bait and switch was that?!? I reached out to the number Andrew texted yesterday. Not sure if it goes to his work line or the company. I'm not asking for a discount nor for them to come back. I reached out to the other company and they will be coming to take care of this for the agreed upon $200. I'm not big of negative reviews. As you'll see from my profile and only write them if a line was crossed. The way I was spoken to on the phone and the way they left my yard was that line. Photos show what I sent. I told the guys when they got here they didn't have to take all of the pavers in the backyard but just the scallop ones. That there's a few scallop I moved to the driveway instead that would go. I highlighted the red section of the ones that wouldn't need to go. Again the agreed upon price included ALL of these pavers going. So swapping one those for others...don't get. Plus I understand and would have paid $20-25 more if needed. ONE HUNDRED DOLLARS...50% more. No.