I had all new appliances installed in my kitchen, but there was a mix-up and they couldn't take the old ones. I live in Chicago, where there isn't space, and couldn't have a refrigerator, microwave, stove, and dishwasher sitting with the trash; the townhome association would have had kittens. What to do? Start calling junk and appliance removal services ASAP. This was the place that was able to do the job within a few hours tonight, so they won the job. They weren't the cheapest--I got a text from a woman at another service saying they'd be able to do it for $198, but they couldn't come until tomorrow and unfortunately in this case time was definitely of the essence. The guys came within an hour and had all the appliances loaded within five minutes--from the time they pulled up to the time they pulled away was ten minutes tops. They were pretty transparent about pricing, though they couldn't give us an exact cost because they charge based upon how much it fills the truck. There was a $25 fee for Freon removal. I'd definitely recommend them for their promptness and great customer service, both on the phone and in person. Review #602 - November 23, 2021 read more

I had reached out and made an appointment for them to come give an estimate to remove some tree branches and pavers. I reached out on Friday but scheduled it for Saturday. Since I wasn't sure if pricing, and after reading a few posts- I also followed up with some companies on Thumbtack. I had two companies say they could do the yard waste removal for $200 and $220 respectfully. I reached out to Andrew, with 1-800-Got- Junk, who had texted earlier on Friday to see if they could come that evening. I asked if they would be able to give a price with pictures as I had other individuals who had. I sent the photos and he gave the price of $249. I thanked him for his time but asked that we cancel my appointment. That I will be going in a different direction. He asked if there was a number he could match and I shared $200. He agreed and shared he let the crew know it was a flat $200. Upon arrival today I showed the guys the pile. I mentioned on the phone to Brandon, when he called to share he was on his way and asked where the items were, that a few pavers were out front but otherwise everything was in the back. When they arrived I showed him and his partner the spot. I shared I didn't want all the pavers in the photos I sent removed, just the scallop ones and that there's a few out front. Which would be a total of less pavers than the original picture had. I asked if I paid now or later, as he confirmed they were told the flat rate of $200. He said after when they were done. Brandon and his partner got to work. After 5-10 minutes, my doorbell rang. I was shocked it was that fast. They were almost done but Brandon shared his manager Miguel was on the phone and wished to speak to me. He said that because the pavers out front weren't in the photo it would be a different charge. Okay- I mean there were a ton of pavers in the photos sent and I didn't want them to take the majority of those but I understood. He went on to say that even though it is a very small amount of pavers, it would be an additional $100. Yes, you read that right - 50% MORE than promised for the pavers out front. I said that was crazy. He said he knows it seems like a lot but that Andrew already gave me a huge discount, so it'll need to be that price. No mention of just not taking the pavers and honoring the price agreed upon. I shared I had another company willing to do this job for $200. He then started accusing me of adding items. I was transparent and wasn't trying to trick anyone. He then started grilling me on the phone and I said it doesn't matter as he shared they wouldn't be doing the job for less than $300. I said no thank you and that the guys would need to put the items back. He laughed at me. I immediately stop them as they were about to haul another pile. I didn't realize it was almost the last pile. When I shared what occurred, they both seemed shocked of the additional $100 request, or rather demand. They did put all the items back but they threw it all over my backyard. I understand their frustration but what kind of bait and switch was that?!? I reached out to the number Andrew texted yesterday. Not sure if it goes to his work line or the company. I'm not asking for a discount nor for them to come back. I reached out to the other company and they will be coming to take care of this for the agreed upon $200. I'm not big of negative reviews. As you'll see from my profile and only write them if a line was crossed. The way I was spoken to on the phone and the way they left my yard was that line. Photos show what I sent. I told the guys when they got here they didn't have to take all of the pavers in the backyard but just the scallop ones. That there's a few scallop I moved to the driveway instead that would go. I highlighted the red section of the ones that wouldn't need to go. Again the agreed upon price included ALL of these pavers going. So swapping one those for others...don't get. Plus I understand and would have paid $20-25 more if needed. ONE HUNDRED DOLLARS...50% more. No. read more

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I spoke on the phone with a gentleman who promised me he could be here at 8:00 a.m. on Saturday. I explained to him we had family coming in. We were cleaning a house out after a death. He assured me that that would be no problem. They texted me the next day and asked if they could come with half a truck even though I specifically said I needed a whole truck and I would be paying for the whole truck no matter how much we filled... I reminded him that we were supposed to be here at 8:00 a.m. on 8:00 Saturday 8:00 a.m. rolls around 8:30 rolls around no call no show, no text no answering my phone calls. No answering my text and they expect me to still pay them when they don't show up. read more

1 love seat already outside to be moved to trash: over 250.00!! Very nice & professional guys but get serious. I was feeling desperate to get it moved, told there would be a refund, me being me didn't question why there wasn't one. Everybody please learn from my mistake. Check prices, don't be afraid to ask or question. read more

Used this outfit a couple of years back to haul a moped from my backyard. They charged me 200$ and asked me if I had the title ? So im assuming they charge you for hauling and resell the stuff they can on Facebook marketplace or Craig's list seriously double scamming! I actually thought it was one charge for all you can fill ? Just throw the stuff out on the curb ,cheaper and less of an insult . To this day I tell people about my experience . The services are not as useful as the commercial. read more

Was contractor for Hoarding rescue they took thinks they were not supposed and broke a door handle i would never recommend 1800 got junk or hoarding rescue both companies are terrible read more

COMPLETELY, TOTALLY, AMAZINGLY OVERPRICED. Not recommended. They'll fleece you. I needed junk removed in two stints. This company was over $700. Same amount of stuff, also same day service, LESS THAN $200 WITH ANOTHER COMPANY. Don't use them. They're a total ripoff. read more

This is a review for the general company. I do see now why they have 24/7 customer service readily available it's because they have ridiculous pricing. The only time I see this service being of use is if you literally have random junk and shit. Like at mass Here's a price break down since they leave it out: Start off at $149 that's just for them showing up and taking one night stand. From there they described that each truck can hold 8 refrigerator, so if you get to two refrigerators worth of shit it's $250, it goes up by $75 - $100 after that. I was in a personal rut, in a shitty living situation with my ex and needed this mattress gone ASAP. I didn't have time to compare quotes but it's unfair, you set up appointment up and they don't give you any quote or anything. First and last time I will ever use them. Gonna take the time next time and go to my local landfill on my own, thanks Junk removal for ensuring you over charge people. ***I forgot to add I did call and talk to a customer service representative last night about what the potential quote would be and I was told $120 which is why I didn't cancel it last night, thanks for making sure I received misinformation so I wouldn't cancel*** read more

Serious scam. Told me it would cost $169-$399 to remove my couch. I already felt anything over $250 would be overpriced. They came back after loading and said $509... I got them down to $400. Still absolutely ridiculous.. but I wanted them out of my face and home like whatever take the extra 200 and my pride. They definitely make up prices, overcharge, and don't tell the truth about the estimate. read more

No Idea which location I called... all of the communication I had was from Tinley Park phone numbers, but that could simply be the drivers. I called and asked for an estimate on removing a baby-grand piano from a third-floor walk-up condo. They told me they'd have to send out a crew to give an onsite estimate, but that they'd recently done similar removals and it had cost about $379.00. So I was told that when they arrived for the estimate, if the price was acceptable, they could/would remove the piano on the spot. We made an appt. for two days later from 1-3, and I got a confirmation text. They called that afternoon, and said they could come tomorrow instead... same time frame, if I'd prefer... I agreed. Tomorrow arrives, and I get a phone call at 11:30a.m. that they are 10 minutes away. Unfortunately I am 20 minutes away.. they say that's fine... they'll wait. I drop everything and run down there... nobody's there. I call back the cell that called me and they say "oh, we got called away...." We can call another truck, but it'll be another hour or so. Well, NOW, that time no longer works for me... so we reschedule for tomorrow (the day we originally scheduled for. He also tells me that for a baby-grand on a third floor walk up, they'll need four guys... and they'd only sent two. So I ask him to make sure to send four guys tomorrow. They assure me they will. Tomorrow arrives (today).... and the guys are an hour late (yes, they'd told me 12-2:00... but called me at 11:15 to tell me there were 45 minutes away... and surprise, surprise... they don't arrive until 12:45... and with only two guys. (Don't worry, they say, we can get two more guys here within about 30 minutes or so)... Meanwhile they inspect the piano, and the staircase... and they put their heads together... and they call their manager (Omar) on the phone who now tells me that they can't move the piano... due to "liability". Really? What has changed? It's still a baby grand... it's still a third floor walk up (the staircase, btw is a nice wide one)... I can't get any other explanation from them other than they're not willing to do it at all. So now, they have a very disgruntled person (can't really call myself a client, can I, cause I did not use their services?)... but they have now wasted several hours, and days, of my time. For future, I will call anyone else.Their Customer Service is described by their phone number J-U-N-K. read more

I scheduled an appointment with 1-800-GOT-JUNK two weeks in advance to clear out my late parents' home before the sale closed. Despite confirming the date multiple times, they repeatedly tried to reschedule via text, which I declined due to the tight timeline -- we had to be out by Wednesday for the new owners. We had already donated items to Goodwill and Amvets and sold a few pieces, but there was still a significant amount left -- quality furniture and boxed miscellaneous items, including some bagged trash. Since 1-800-GOT-JUNK claims to donate usable furniture, we chose them for the final haul. Leading up to the appointment, I confirmed the details and asked if we would need additional staff. I was told they would assess and adjust accordingly -- which didn't happen. The scheduled arrival window was 11:30 AM to 1:30 PM. They didn't show up until 2:30 PM, with a truck already one-third full. I was expecting two empty trucks, as quoted. I called to express my concerns about the delay and the partial truck and was offered a 10% discount. It got worse. We were quoted for two full trucks. After filling the first, we were told a second would arrive shortly. Instead, they returned with the same truck still full and then claimed a miscommunication. My family moved items into the garage while waiting. Eventually, they arrived with a second, mostly empty truck, and began loading. Then a third truck arrived -- one-third full and reeking of dog feces. At the end of it all, they asked us to void the original check and issue a new one -- totaling $1,600 for 2.5 trucks. After they left, they called to say they couldn't accept a check over $799. One employee drove 45 minutes to return the check. Meanwhile, I called customer service to report the disorganized, disappointing experience. No one ever called back. My husband had to step in to demand accountability. In the end, we received a total discount of 12.5%, or $200 -- but the stress, delays, and lack of professionalism were not worth it. Still no follow-up. I expected better. Customer service needs to be accountable for knowing what is junk and what is valuable. We definitely did not have trash any stinky trash but old items and nice furniture. The trucks need to be cleaned, when in our situation is a better approach for people needing to get rid of items. If it's for garbage and hoarding jobs, they should be scheduled accordingly. So for having this scheduled two weeks out and gave a list of items that was needed to be removed and cleared so they can donate, this wasn't a good experience. I will say that the two individuals from the company did work hard to get the job done. Frustrated Customer. read more

They never showed up for my scheduled pickup, even though I was getting texts reminding me

We hired 1-800-got-junk to clean out a condominium unit. The friendly guys did a great job. The only negative was that we scheduled them (with confirmation) for 9:00AM and they didn't show up until Noon which impacted the rest of our planned day. They were also hours late to give us an estimate. So a mixed review -- hoping the scheduling team takes this feedback and gets better and managing their customer's expectations. But the actual work was great. read more

John and Malcolm were very helpful and arrived the same day! They got the job done and then some! They were able to take everything we wanted hauled away including a few items not in the original quote with no extra charge. They were polite and professional. We would definitely use them again. read more

The 2 Johns (handsome John and tall John) work well together. My schedule was for Tuesday and the team of John and John arrived Monday evening. They were very professional and explained in detail what was to occur in regard to removing junk from my house. Within one-hour the team of John and John were complete. My future projects will definitely go to your organization. Thanks once again for sending John and John. Happy Holidays. Anthony L. read more

honestly. this place ripped me off! I used only 1/4 of their truck and they charged me 3/4 of a truck. Watch them closely. And mind your charges 1/4 truckload: $100-$175 1/2 truckload: $175-$375 3/4 truckload: $300-$450 Full truckload: $400-$650 read more

Worst junk removal business out here. Dirty scam!! Lead you with FREE estimate for you to only find out the truck might be half or filled up from the previous 3-4 customers before you. That's why they will be late, give you delay calls and not come until it's an hour two hours past your window only because they don't want to give the business up and their teams don't want to go to the dumps in hopes of you not going to another company. Will pull out a rate card after lying to you that they can't discuss pricing over the phone because their "customer quotes." These are not customer quotes. These guys EYEball your things and will you it's equivalent to the size of a few fridges. Then that's when the salesy pitch comes in with a three price range and if you don't like it they will "call their boss" to sell you into the service. So if you go with them Use them how they use the employees and their customers. Negotiate and play hard ball! They will be willing to drop your price to $150-300! If you want to save yourself the headache go with Chicago Furniture bank. I've done business with them. You pay what you what to donate and they will pick up your decent furniture. If you want to remove junk they have a sister business called Honest junk and they are way more honest than these guys ! ***By the way not sure how you guys deleted my review from yelp but I will be persistent with making sure you guys feel this one. 1800 got junk will go to shambles conducting business the way you do in Chicago. I got videos of other sort if you want to delete this one again. The next stuff is going on tik tok and media pages. read more

They could not have been more capable, courteous, and thorough. Andre and his team couldn't have done a better job. Even though we thought we had everything marked, we found other things as the pick-up went on and they took it no problem!! I have used this service in California as well as in Chicago and I will continue to use it as well as recommend them highly to everyone! They can take your huge headache and make it go away !! So worth it! read more

Never again First they tell you $800 to moved some thing out a 5x5 storage , come back and tell you 540$ after"talking to the boss". They showed up with the truck half full and tell you they will be back in a hour, 2 hours and a half later I am calling to get the ETA and the worker get an attitude,why would you come to a spot with the truck already half full. The price didn't too much bother me it was the unprofessionalism and my time waiting for them to come back I should've got their name , the white guy was the one that didn't care and keep trying to hustle me for some money , the black guy had his head down as if he felt bad . He even shock his head in disbelief when the white guy was being terribly rude . Spend your money else where if you want professional workers with some type of good customer service. read more

1-800-GOT-JUNK? Chicago - Came with the truck half full - Junk Removal & Hauling Near Me - La Grange, Illinois

Wilson and Joseph were punctual, professional and a pleasure to work with. They quickly removed the items from my garage and gave me back some needed space for my car. Thank you, thank you. read more

I'm currently in the process of cleaning out my mother's house since she is moving. She called the 1-800-GOT-JUNK company on Friday. They sent a crew on Saturday. The crew called us prior to their arrival. They showed up on time. Danzelle and William B. were phenomenal. They came in and hit the ground running. When they were finished they cleaned up. My mother and I were so impressed until we booked them for the following weekend. The only issue we had was the fact that we were told that there was a flat rate to use the entire truck. However, when the team arrived they informed us that if they went past two hours then it was $100 per team member per hour. My mother was not informed of this until the crew arrived. If it was not for the outstanding customer service that Danzelle and Willam B. provided we would have gone with another company. read more

Elias and Carlos were amazing!!! Showed up on time, were upfront with pricing and cleared away all my stuff (and there was a lot!) They did everything I asked, were friendly and courteous the entire time and did a phenomenol job. Will definitely use them again. Can't thank you enough!!! read more

Beware and be prepared to pay. This is an absolute rip off. We called them to get rid of some construction debris is our garage. We were quoted a price of $1500. After about an hour they told us to remove everything it would be an extra $700. We said no, then we were given a bill for $2200 because they went over what they initially estimated. That extra charge was not authorized. So we paid way more than we were quoted and they still didn't get rid of everything. read more

Stop playing games with pricing. Your website says $89 , here I'm thinking logical and figuring $100 no big deal. They come out & tell my wife $350???? Then they settle at $120????? Seems like a scam to me. They refuse to give you a price over the phone. But what ever it's taken away $120 for a sofa and a dresser from the first floor, no steps, very easy move... Not going to lie, very disappointing but the job is complete. read more

Amazing experience with getting an old couch and such out! The team worked miracles.

Waited two hours for my appointment and no one showed up so I left. They called to apologize and reschedule but I told them I was done with them. read more

I had a PS4 PRO taken because my parents apparently put it in a junk pile when they had this company out. I would advise anyone to be very careful, if this company leaves with anything from your place they apparently do not know where any of it is going and you will not see it again. Someone quickly attempted to hack my PS account after this. This unfortunately really sucks for me. The call center service and support was unhelpful. read more

i used them to clean out 3 closets of my parents' home...the cost went from $250 to $1000 for 2 closets. never again will i use this service

They missed yesterday's window to pick up my sofa, and promised I would get a priority pick-up during today's 2-hour window. They still haven't showed up. read more

Today I used this service to have some large items removed that my tenant left behind. A tad bit pricey, but a very good service! The gentlemen called before their arrival, they were on time, and arrived at the top of their quoted window. It was a relief to get the items removed! read more

1-800-GOT-JUNK showed up at this 3 flat and commenced to throw mattresses and box springs off the top floor balcony of the building into the yard below? When the tenant was asked about it, she said she told them it was Ok to throw these large heavy items onto the ground below? Wait a minute, how would that even come up, or even be an option? Are the employees at 1-800-throw-junk trained to toss large heavy items off balconies to expedite the job? Did these employees just take it upon themselves? Another tenant had just walked down the stairs from her unit just before they threw the mattresses and box springs down. They could have seriously injured someone just because they didn't want to carry the items down the stairs? Wait, isn't that what they are paid to do? Unbelievable! We have yet to assess the property and any damage they may have done to the stairs, the hand rails, or landscape lights they dropped these large heavy items on. read more

1-800-GOT-JUNK? Chicago - Flying Mattress and foundation thrown from balcony. Yikes - Junk Removal & Hauling Near Me - La Grange, Illinois

I had them pick up three couches and a twin box spring which were sitting in my driveway ready for them. First price was $449 plus a $35 service charge, I said thanks but no. Then he came back with $389, again no. I said I'd get rid of them myself. Then he said what would I pay, I said $220. He called and spoke with his 'manager' and came back with $250. I said fine. They did come rather quickly the same day I called and I'm glad the stuff is gone, but I bet a lot of people don't know to haggle and agree to the first price given. I will not be using their services again and I wouldn't recoomend them. read more

Today, around 4pm, I was riding my bike northbound on Clark, where the street is two lanes wide. I was passed dangerously close (within 3 feet, the state minimum to pass a cyclist) by two 1-800 Got Junk trucks. At the following stop light, I ended up ahead of both trucks. After the light turned green and I had gotten up to speed I moved further into the center of the right lane, hoping the trucks would pass me in the left lane this time, because cyclists have the same right of way as other vehicles (to quote the Secretary of State: "Motorists must yield the right of way to a bicyclist just as they would to another vehicle.") Instead, both trucks passed me even closer than the first time, and the driver of the rear truck leaned over to flip me off and yell at me to get out of the way (more from the Secretary of State: "If a motorist passes too close to a bicyclist and it results in a crash, the motorist may face criminal charges. Crowding or threatening a bicyclist is prohibited.") In fact, it was illegal to pass me at all in this situation. Again, the Secretary of State: "A bicycle proceeding in the same direction as a motor vehicle can be overtaken by that vehicle when: * The bicycle is traveling at a speed of less than half of the posted speed limit. (I was riding at nearly 20mph and Clark's speed limit is 30.) * The driver is able to overtake and pass the bicycle without exceeding the speed limit. * There is sufficient space to the left to pass when overtaking the bicyclists. (Definitely not.)" At the following stop sign, the driver of the rear truck continued to yell at me, threatened to "kick my ass," and actually stepped out of the truck (blocking traffic behind) and approached me. Fortunately this was as high as it escalated. After he drove away, I pulled off and called the number listed on the 1-800 Got Junk website to report the drivers. I was connected to a customer service rep who told me they would report the incident but that they were not allowed to follow up with me and that they were also not allowed to give me the contact information of the local franchise. Which is why I'm leaving this review as I feel I have no other recourse. I wouldn't leave a review for a business I've never dealt with, but your drivers should be required to know the rules of the road when a large amount of their job requires driving on it. These two, and the driver of the rear truck in particular, did an absolutely horrible job representing your business today, on top illegally putting my life in danger. read more

Fantastic company! Called them at 12 noon to remove a full size sleeper sofa. At 4:05 2 movers arrived, and at 4:20 the job was done. By the way I'm on a 3rd floor walk-up. The 2 movers were awesome, very polite and efficient. I highly recommend this company!!! read more

We called to have our mother's small two bedroom apt emptied. We were quoted between $149 to $549. They showed up today and suddenly the price had jumped to $1200! Beware their bait and switch practices! read more

Charged $219 to pick up one king size wooden bed frame! Also called to say they could come early but then didn't come until the end of their pickup window. read more

Had same day service and they were able to come after work, which is awesome. The price ended being double of what I was quoted over the phone . But the movers were nice and were efficient. read more

So here's my problem. Why does it cost over 200 for a bed frame alone and add the two mattresses 359 and if I added a chest over 4? I already had spent a considerable amount on my bed that's coming the next day and had it not been for that reason, I would have NOT used this service because that's ridiculous. Plain and simple, efficient workers & pleasant but this sliding scale rate makes me never want to use this service again. Next time I'll just take one piece down at a time myself. read more

This is the worst company we've ever used. They quoted us $150 and charged us $509. They take advantage of people and abuse customers with very high prices for a service that should be much less. Buyers be ware. read more

Fast & effective service but ambiguous cost model is a customer risk. My junk was cleared quite effectively and in a timely manner but the disposal was not done in the manner that was agreed. This resulted in a significant cost escalations that was determined only after most of the work had been done. While their flexible cost model appears customer friendly, but it's ambiguity also poses a customer risk as I found out. I will not repeat or recommend this service for this reason. read more