After leaving a scathing tip about their Madrid office I must In all fairness review their Barcelona office. Absolutely take the Gaudi tour and do the tour with Maria Joseph as your guide. She was wonderful!! So passionate and knowledgable she showed Gaudi and Barcelona in the most beautiful way that I will never forget and forever be in love with Catalunya. read more

Friends bought tickets to an event, were unable to attend, no refunds or alternative options available for customers, poorly run company

I booked a tour through viator, com (NEVER DO THAT). They changed my day and time without notifying me. Fortunately, when I arrived for the day/time on my ticket, the folks at Julia Travel honored it and let me go with the 9 am Saturday tour to the Sagrada Familia Basilica. Viator changed me to late afternoon on Sunday ON THEIR OWN. Vincente was our tour guide and he did a great job. PLEASE try and get the earliest tickets possible as it gets very crowded and quite hot in the summer. I went today, August 6, 2016. read more

We recently went to Barcelona Spain. We did tons of research. We opted to use iventure cards through julia travel. These were supposed to cover the aquarium , adventura park, and the bus tour for a family of 5. Once we reached Barcelona and picked up our tickets we headed an hour away to the amusement park. And our tickets were invalid. Needless to say our tickets for everything were invalid. We went back to the office and we're told they couldn't do anything because the manager wasn't working. We ended up paying put of pocket for everything. We lost several hundreds of dollars on this useless package. Emails since then go unreturned. Please be cautious and find another company if possible. read more

The worst service EVER!!!! I bought three tickets for the Sagrada Familia. The tour at 9 o'clock I arrived at 9: 30. They did not accommodate me. The ladies up front are so rude and unpolite. The charge me again for the tour at 2 pm. The tour did not have a specific number, their English version of 25 min was unbelievable inaccurate and you can read that in Wikipedia. I bought three tickets my husband could not make it and they recharge me for another tour. These so-called travel agencies are money ripoff. Horrible nothing else. Shame on them !!!! read more

Awful experience for our Toledo from Madrid day. I let the guide know right away that my earpiece wasn't working and she tried turning it on/off and plug/unplug earphones even though I told her I already tried. Finally at the end of the tour she gave me a working one but there was no need for it anymore. I contacted The office and they offered a free excursion in the future. I'm not sure I will be in Spain anytime soon and asked for a full refund- they declined. TOTAL WASTE of a day and such shame since Toledo is beautiful. Don't bother with this company- they're not here for your experience. Once they take your money they're done with you. read more

We came to Barcelona specific to visit the Sagrada Familia church as a family. We arrived at the designated time, and I even called ahead to understand the check in process for our guided tour. The customer service rep didn't speak good English and basically gave me bad information, insisting that I go to the office without simply explaining that there was a checkin location near the church. As a result we missed our slot and were forced to pay $180 to reschedule. I would not recommend this service. read more

We arrived 3 minutes late for a tour we had purchased through viator.com. My google maps took us to the wrong address (which is not Julia Travels fault). So when we arrived, the woman working with us was told us the bus had already left, but it was not a big deal, we could be rebooked for the same tour the next morning (Sunday). Great, she was helpful we were happy and on our way. We arrive 25 minutes early the next day for the tour, and a different woman told us that tour did not run on Sunday and we must have misheard the woman from the day before. I asked for a refund because I was certain I heard her correctly (as did the other people in our party) and she said there was nothing she could do but offer us a different tour (which was half the cost of what we paid and nothing like what we wanted). When I followed up with viator to request a refund, they contacted Julia travel and this was part of the completely unprofessional response they gave 'Would customers expect to receive a refund if they missed their flights because they were running late to the airport?' No of course someone would not expect a refund if being late was their error (which we admitted) but they also would expect the airline to provide them with accurate information on the next flight they could be put on. I wish I had done more research on this company prior to booking this tour because based on many similar reviews, I would have avoided them at all costs. Not a company I would ever voluntarily do business with in the future. read more

Four of us traveled from Costa del Sol to Tanger Morocco for a one day tour with Julia Travel which was one of the worst excursions we had ever been on. We left at 7:45 am and made a dozen stops before ferry over to Tangier at 12 noon. 3.15 hours on a bus. Once over met Hasan and began a very fast bus tour, stopping at parking lot for three camels to ride on for two minutes for extra, then a so so lunch in 20 to 25 minutes, then running through alley ways in old town with merchants and street vendors in our faces. We then went to two presentations, only 5 to 20 minutes to buy rugs and oil which benefits guides. We got about 15 minutes to shop. Back to ferry to be informed bus is not coming for one half hour because of EU laws. How about another driver? Arrived at hotel at 10:45 pm. We wanted to assess Morocco and buy goods. Disliked Morocco and did not buy a thing. A complete waste of time and money. Cheap travel that costs $100 a piece. Do not go for a day!! Julia Travel did not care. Did not tip. read more

Very BAD experience with Alex as the travel guide to Montserrat. He spoke so fast that he was hard to understand and often talked about sites before they were in view leaving us looking out the bus window and wondering why we couldn't see what he was describing. We were to meet him at the train station at 6:10 for the trip down. We arrived at 6:12 and he was no where around. The train left at 6:15 and we were sure we had missed our ride off the mountain. The train ticket sales booth person suggested we might be scheduled on a bus down the mountain and we literally ran 1/4 mile to the bus area desperately wondering how we would get back to Barcelona. We found "our" bus but still no Alex. We boarded with a heart rate 2x normal to find the bus 1/2 full with more passengers entering behind us for the next 15 minutes. We confronted Alex when the bus was under way and he essentially called me a liar insisting that he was where he said he would be at the train terminal. HE WAS NOT!! We took a morning tour through Julia Travel with a wonderful guide named Daniella. If you book through Julia Travel be sure not to get Alex as a guide! He will ruin your experience. read more

We signed up Madrid Andalucia Barcelona in 7days from Feb 20. The guide Giuseppe was very good and informative. The overall experience was fair. The most terrible arrangement was they divided group into two, and unlucky families including ourselves and the bus driver were thrown to a terrible sites including Catalonia Santa Justa in Sevilla, Los Angeles in Granada (where you have to walk 15 minutes even to get a bottled water) and Catalonia Barcelona 505, where they assigned street level rooms to listen the passing cars all night. Toilet door is broken and the room looked like never been designed to assign any customers. I would not recommend to use Julia Travel in Spain unless you have no other choice. read more

We had reservation for a car to pick us up from the airport and take us to our hotel. We waited an hour and they never showed up so we called and they said they were told to pick us up somewhere else, but it even said on our voucher from Barcelona airport. So I told them to come and get us and they said no take a taxi and we are gonna give you the money back. So then I ask to confirm that the reservation for the next day to take us from the hotel to the cruise port was correct and everything was good. The voucher and lady i spoke to said that the car was going to come get us at 12pm it was 12:30 and they haven't arrived. Call again same lady tells me it's at 1pm that the reservation is made for even though that was a lie whatever, fine. it's almost 2 still haven't arrived. Call again lady tells me that that reservation was cancelled by the agency who booked it. Which was a lie because the hotel and cruise was booked together with it and there was no problem with that. They just kept lying how i spoke to the same lady a couple hours ago and she said that it well be there at 1 then say it was cancelled. I will never again attempt to do anything with this company. read more

Follow up on my review of Julia travel in Barcelona. After an investigation by Viator we were given a full refund for our tour. However , we still missed our oppurtunity to see inside of Sagrada familia. If you have had or have a bad experience with this company please post an accurate review. Either they will have to treat customers better or they will be dropped as a subcontracting company. read more

If you are looking to tour Monserrat, please research other tour guides. I missed booking it with my Monograms package and was rushing to get one so I took my chance and did this. The guide is not fluent in English. She took us to the church and left us. She said to show ticket to audiovisual - when that's where she should have taken us to get headsets so our experience is better with the device from the place itself - especially when she planned to disappear on us. I felt very jealous of other tours where their guides were explaining stuff to them. I feel like I paid for the entrance and the bus fair with what I paid them. Definitely not using them in the future and not recommending them to friends. I will also place a review in Travelocity so tourists can avoid them. It felt like it was the first time for the tour guide to tour people. All she cared about was giving us the time to be back in the bus. What a disappointment. If there is 0 star, I would give them that! What a waste of €51 per person. read more

I hate to write negative reviews but my experience with Julia Travel was so horrible that I feel the need to warn other travelers. This company basically scammed me out of my money and was incredibly rude to my mother and I. A few days before my tour's departure date, I visited the office to confirm my tour. They said that the tour wasn't running on that date and asked if I could change it to the following day. I asked for a new voucher with the correct date but was told one wasn't necessary as they had changed my reservation in the computer. I showed up on the day of my tour only to be told that the tour wasn't running and I had made a mistake. I asked them to look up my reservation on the computer, but was told that was impossible since they don't keep their reservations on the computer (contrary to what they had told me before.) The staff refused to refund me and was rolling their eyes and scoffing at us despite our efforts to be polite and reason with them. I've never seen a company so unorganized and poorly run. This company clearly does not like tourists and views them as a necessary evil to make money. Avoid at all costs. read more

"Barcelona in One Day Sightseeing Tour" - This tour was not as described. There is a LOT of walking on this tour. The bus was clean and had air conditioning, but the air was insufficient to keep the bus comfortable. The tour guide translated everything in English and Spanish, but did so very unprofessionally. He would say a few sentences in one language and then switch to the other language. It would have been easier to understand if he had completed a description in one language and then translated the same entire description in the other language. The tour company does not seem to respect seniors and do not have any compassion for our limitations. They made me feel worthless. I injured my foot on the walk and was hobbling in tremendous pain. They would not refund the second tour and gave me a Hop On Hop Off the Bus as a consolation prize. This still left me with a $24 loss. The cable car was not working, and they did not offer a refund. We had to go back to the office and request a refund. They did not agree to the refund, but said it was up to Viator whether the money would be refunded or not. The travel company, Julia, was very inflexible and they are very weak at handling problems. Their customer service leaves a lot to be desired. I read the reviews of others who were dissatisfied, and my experiences closely matched theirs. I do not recommend this tour or any tour by Julia. read more

Very bad company ! Do not trust them. They sell European tours to Canada & U.S via small travel agencies. We booked a "package of 6 days departure from Barcelona, ending in Madrid"- with a Visit to the famous Alhambra and the Generalife Gardens. But surprise ! the visit was starting at 10:30 pm ending at midnight. The tour guide told us everything was closed excepted " one palace ! They make extra money this way with you & think that we are stupid people. Nothing in the brochure mentions this is a nocturne visit! Who want to see Alhambra in the dark ??? We told them but did nothing, they got my money, so who cares ! Tourists only come once & go to visit another country. Avoid this Julia Travel. It was rip off ! Also, when in Madrid, They mixed up our hotel voucher with another couple from Argentina, we have waited for 4 hours, didn't have time to visit Madrid, were stress like crazy, called them & after 4 hours, they found the good voucher at 9pm !!! very weak at handling problems. Their customer service so poor ! Stay away from Julia Travel ! read more