During my recent visit to the dental office, I encountered some significant issues related to the…read morefront office staff's handling of insurance verification. Specifically, the staff member at the window referred to me informally as "hon" and informed me that she could not validate one of my three dental insurance plans. When I inquired if she had contacted Delta Dental to clarify the situation (as this issue had not arisen at other dental offices), she replied that she had not made that call. Instead, she intended to check benefits online, which seemed less effective than directly calling the number on my insurance card. The office operates under a policy that requires insurance eligibility to be confirmed before any dental work can be performed. I found it perplexing that, while she was supposed to be verifying my eligibility, she spent time chatting with a coworker and eating her lunch at the window. During my visit, I observed two other patients arriving and leaving before I was seen, which led me to believe they had simpler insurance situations. Eventually, after being taken back for X-rays, the dentist kindly addressed my dental issue. However, he was unable to fix my tooth because the front office staff had not verified that my insurance would cover the necessary procedure of gluing my tooth back into place. This experience made it clear that the person at the front desk played a crucial role; without her completing the eligibility verification, the dentist could not proceed with any treatment. Moreover, I noted the overall atmosphere of the office, which fell short of my expectations. With an empty waiting room when I arrived, I was surprised by the receptionist's focus on personal conversations rather than patient care. After waiting 30 minutes, I noticed she was still eating lunch, further adding to my frustration as the only patient present. Beyond staff interactions, the waiting room itself contributed to my unease. The decor was uninviting, featuring cheap rubber plants and an overall unfriendly ambiance, which heightened my anxiety about the dental visit. Given the revenue typically generated by dental practices, I believe the environment could greatly benefit from improvements--such as incorporating real plants and more aesthetically pleasing art--to create a more welcoming space. Ultimately, I rated this experience four stars due to the professionalism and kindness displayed by Dr. Duffy and April. Without their exceptional assistance, my experience might have warranted only a one-star rating. However, the delays caused by front office inefficiencies were significant and warrant attention for better patient care in the future. By the way my appointment was 3 pm by the time we finally left the office was busy!

I had been to Emergency Dental in the past but never had I walked out of the office being told I…read morehad 12 cavities. My last visit they said I had 12 cavities. I thought they were lying and just inflating the number like a dental practice that scams people for money. Well I think they are a dental practice that scams people because I went to see a dentist my friend recommended and turns out I only have four. Yes I still have cavities and that's not good but Indiana Emergency Dental tripled the amount of cavities I had. Not sure if they thought they were being nice to "get it out of the way before it's worse" but in my mind there is nothing nice about inflating the number of cavities I have just so you can walk away with a big pay check. On top of this I went to School with the receptionist and how cool is it to walk out of the office saying hey I remember you and now you know I have 12 cavities when it is actually four. The only reason I would ever come back to this god forsaken place is to tell that person that I didn't have 12 cavities, just four. So I do not recommend coming here. Big probability you're going to pay for a procedure you don't even need. But hey it's 2026 so if you're down to get scammed because you think it's fun that's your choice and it is definitely Indiana Emergency Dentals choice as well! Tata!

Dr Montefalco is a jewel. He's a fabulous oral surgeon. Any doctor who can give me an iv and me be…read morecalm about it is aces in my opinion. Dr Montefalco made me feel relaxed and comfortable. His humorous personality put me at ease. He did extraordinary work on my mouth and I had extensive work done. The next day after surgery he called me personally to check on me and how I was feeling. Thanks doc!

Had a wisdom tooth removed by Dr. Davis and it was the easiest experience I could've imagined…read more Friendly during the consult, fast removal, and the recovery process was quick and easy. Nurses and assistants were great conversations all while working in a new software system. I'd recommend to anyone.

Dr Tripp pulled a tooth that was broken off. He was very friendly, answered my questions and pulled…read morethe tooth painlessly!

My son has his wisdom teeth removed (4 all in all) , Dr. Trigg gave a full details on what's going…read moreto be done, he answered all of our questions and concerns, honest and very professional. I will definitely recommend him to my family and friends..Highly recommended!

I have had a handful of dentists now. I had Dr. Weeks for a few years before having to change for…read moreinsurance reasons. After going to another dentist I realized just how great of a dentist and staff he has. Made sure that at my next insurance change I came right back to him. He's a wonderful doctor who knows what he is doing and is extremely personable. He will not try to do things that you do not need. He is there to make sure your teeth are healthy and you are happy. I highly recommend him.

Put off having my wisdom teeth removed for years, had heard nothing but horror stories. Dr…read more Montefalco and his staff were completely understanding of my concerns. Everyone was friendly and cordial on the day of surgery. Had I known it was that easy and painless, would have done it years ago. I would 100% recommend Dr. Montefalco and his staff to anyone.

Horrible customer service -office doesn't want to work with people who can't afford "down payment…read more " even though their in network - and they should send in to insurance for biling - Must need his vacations paid

I just had some dental work done at the Greenwood office of Aspen Dental. I would say ""Dentist's…read moreoffice", but the Dentist doesn't perform the work. He just checks the finished product that his young assistants perform. I even told him that he gets a lot of credit for dental work while not doing much. I felt like I was at a dental school, but less. These assistants weren't even dental students. It is definetly an amateur level dental stop.

This office only wants and cares about money not the patient. They were too busy gossiping and…read morechatting the dentist and office staff when I arrived. Then I was informed my appointment was canceled by the end of the day yesterday at 5:00 because I didn't get the message about insurance information needed. I have insurance but I also work and did not have time to get back to them prior to closing. They also cannot treat anything other than cleaning the teeth and sending you somewhere else. I took off for my appointment and showed up 10 minutes early and they refused to see me. I have gone there for 2 years and that's how they treat their loyal patients. So sad. not worth 1 star

I went to Dr Hall to have a lower denture made and the temporary denture does not fix well at all…read more Teeth do not line up with my upper teeth. I can not bite anything in the front. Can't eat a sandwich without cutting it into small pieces. I can't eat anything hard due to the teeth not hitting hardly at all on the left side of my mouth. When I went back he was every rude I was trying to explain the teeth didn't meet and line up with my upper teeth I didn't even get to tell him what the problem was and he started yelling at me and told me he would allow me to use the temporary denture until I could find another dentist to make a permanent denture. I have had bad experiences with dentist in the past. But this was by far the worst ever. I would not recommend him to anyone.

I love my new smile and we're not even finished! I am so pleased with my care and service with…read moreComdent dental, that I've already shared my experience with others and I've shown them with a BIG smile!! I will not hesitate to refer Comdent to family, friends and others. So far my experience has been exceptional. We are only halfway done and I'm already smiling and that's something I haven't done in a long time... I take pictures showing my teeth and talk without covering my mouth. Comdent dental has given me something that I haven't had in a long time... confidence speaking with others and greeting them with a smile. I highly recommend Dr. Hall and his very professional/knowledgeable and extremely friendly crew. I know that's a lot of adjectives, but that's how excited I am about my new smile.

Have been seeing Dr. Maddigan for over 30 years. Cannot think of anything that did not go well…read more Have had fillings, root canals, extractions, & bridge & denture fittings. Staff & office personnel have always been courteous & helpful. Thank you.

My family of 4 has gone to Dr. Maddigan for years now.. He is honest, skillful, as well as…read moreknowledgeable! I tried a few other dentists closer to the children's school, but both suggested unnecessary work.... I could get free dentistry but choose to pay for quality.