I just had to leave my previous Insurance Company of over 20 years to Julie's office due to needing an AZ auto policy. Alex Diaz was exceptional. I'm also in the insurance industry and work with many insurance agents and chose this office. This service didn't go unrecognized! Thank you! read more

Alex Diaz is absolutely super helpful and very informative with auto insurance. I am glad I made the right choice with joining Julie Ngo and team. Excited to be a new member and stay with STATE FARM. Thanks! read more

OK, a windshield repair may not seem like a big deal, but when it breaks and your week is busy, you want good service. Well, Julie and her office didn't let me down. Before I knew it, the claim # was made, and Faith Auto Glass had me scheduled a day later. My car has all kinds of electronics for radar cruise control and lane assist, etc, so it had to be done right. I was pleased that everything was calibrated perfectly. Over the years, my wife has had a couple more substantial claims, but Julie and her team have always been there to soften the blow with quick service & excellent recommendations for quality, yet reasonable repair shops. In previous years, I had concluded that insurance companies were out to make money off the policy holders, but I can tell that these folks actually care about mitigating expenses. They actually treat their clients like it's a "relationship". I now have Julie & team covering my 2 other cars and home as well. ~LJ Jonker read more

Julie Ngo - State Farm Insurance Agent - My Mazda 3. All better now, thanks to Julie & the State Farm team. - Auto Insurance Near Me - Temecula, California

In addition to a couple of accidents my wife incurred the past 10 years, in which this State Farm office operated flawlessly, we've had a couple of more minor incidents. We recently used Faith Auto Glass twice in the past two years. In Jan 2023 they did an excellent job replacing my windshield, which is not trivial with today's technology. My car has the lane departure feature, along with radar cruise control and auto rain sensing for wipers and auto High Beam feature, all mounted behind the review mirror on the front windshield. All these features take time to calibrate and require precision work. Well, they did do a great job. No wonder they were the first to be recommended by State Farm. The second incident my windshield was hit by a rock, resulting in a dime-sized star. They did such a good job repairing this that I can barely see a dot, which is entirely reasonable. As busy are they were, they bent over backwards to accommodate my busy schedule. THIS is how a business should be run, and State Farm once again provided excellent service. read more

Julie and her team are amazing people to have work with when I needed them the most. They're on top of things and will always check up on you. Been with Julie for always 15 years and will probably never go anywhere else. Give Julie a call and you won't regret it. read more

We have eight (yes 8) policies written through this office and I can tell you that this team works hard to serve us. We receive an annual check up and feedback on changes/trends in the industry, particularly for our rental properties. Unfortunately we have had to file claims and the level of support we received was phenomenal! When in one instance the claims department didn't act quickly enough for Julie the team went to work to speed up the claim settlement & made it happen. I can't recommend this team highly enough. read more

Where do I begin? Although I moved several times, there shouldn't have been so many issues. I got 5 bills which I paid, then I got 3 refunds....in one year. Then when I was moving out of state, I was told my goods would NOT be insured in transit. I called the new agent in another state and was told that was incorrect. Then when I got to the new state, it turns out my online records were wrong, and I was not insured as I paid for. The office gives wrong information and are hard to reach. Even the new agent in another state said it was a hot mess. Can't they handle moves? Why so many bills and refunds? Why don't they know Statefarm and overall insurance rules? It was a horrible experience from beginning to end, and if they say it was confusing because I moved several times..well, then they just can't do their job. Thank goodness I contacted the office in my new state who is more than competent and fixed all of Ngo's knowledge and billing mistakes. read more

After speaking to a couple other insurance agents in town, I was a bit discouraged about trying to find the right policy for my small business that I am opening. Lisa Anderson at Julie Ngo- State Farm Insurance was a breath of fresh air! After a quick consultation, she called me right back with a quote and wrote up the policy all in the same day. I was having trouble even getting returned calls with the other agencies. I'm so grateful to Lisa for making it this a stress-free process. read more

Where do I begin? I ADORE the entire team here. Julie and Nicole are especially SPECIAL to me. They have gone OVER & BEYOND the call of customer service duty. Nicole is seriously like ohana to me. There is a special catering to the customer that she brings to the table and I know Julie trains her entire staff to stay connected and go beyond the basic care. MAHALO NUI LOA Nicole and Julie really you all are so special! Not only did you drop rates to fit my budget, call on special days, hunt me down when needed but you listen to my craziness. Thank you so much. There is no insurance company I'd rather journey this life with then YOU TWO! People you will NOT GO WRONG HERE TRUST ME! read more

I have been using Julie ngo State Farm for 10-12 years I think, and I wouldn't go anywhere else. We had liability insurance only on my sons car..he was in a Terrible accident (not his fault , although I didn't know that at the time, so of course that meant we had no insurance ) but either way, I was only 15 min from where he was and while rushing there, I called julie on my way to the accident to let her know. I arrived in a panic and what do I see.,julie there talking calmly to my son and then to the police officer and other party. She did not tell me she was going but she did ask me where he was. That is just one example of her unselfish, customer service. She realized quickly it was not his fault which meant no Statefarm claim but she stayed and afterwards followed up several times. I have always had the best experience going into her office as well, always cheerful, always willing to help and always customer service oriented !!! read more

Every time I call, Julie handles my claims personally. I feel like such a big shot getting Julie to represent me. I have the best agent ever! She is also our celebrity socialite around the town and Mayor of Facebook. read more

After being involved in a traffic accident that was caused by another driver I thought I had completed everything required by DMV. I then receved a letter from DMV that my drivers license was going to be suspended for failure to comply. I was shocked! I immediatly called Julie Ngo and her team! As ususal they got right on it! They got me all of the documents I needed to resolve the issue. Through out this entire process Julie Ngo and her team helped me through every obsticle. There are many choices for insurance out there but when you need them will they be there? Well let me tell you, I can always count on my "Good Neighbors" at Julie Ngo State Farm Insurance. I would reccomend them to everyone! read more

I switched to State Farm after having a horrible experience when I got into a accident with Liberty Mutual Insurance and I have been very happy, my home and 4 cars are protected, Blanca took very good care of me and answered all questions asked, I feel the staff is very friendly and professional, I highly recommend State Farm, Julie is nice and professional and so is her team! I'm comfortable knowing I'm in good hands.. read more

To me what separates insurance companies is the customer service. Throughout the many years I've been serviced by Julie and her team I've had impeccable service. Just today I had another wonderful experience with her team ala Lisa Anderson. She helped me get replacement cards, took payments on 3 different policies, helped me go paperless, and process an alarm certificate to get me a discount. I've been 'over the moon' with Julie Ngo at State Farm. Thought it was time to let the world know. read more

I was referred to Julie & her team to join StateFarm by a family member, I have never been a happy customer there was always miscommunication I was never notified of changes. I would call and ask for assistance and nobody would follow through or communicate with me. I constantly had to keep in touch to make sure what I needed to be done was going to actually get done! I wouldn't even rate my experience one star but I am thankful I'm cancelling my services and moving forward with a company that is cheaper and very thorough. I definitely wouldn't recommend Julie & her team. read more

Wow! So grateful for Julie's recommendation to include our older model Nissan for collision coverage. We would have been stranded as a result of my recent accident. She was able to process the claim and get us a substantial payout to help me get into another car within a week. Great job Julie... i'm a fan! read more

I started off with only a couple of policies and now have a bunch of policies with this office. I totally trust the staff as I feel like they are my personal army of knowledgeable insurance warriors. I've unfortunately had to file a few claims over the many years. Each and every time I had to do so, these ladies (Julie and Nadine especially) went to bat for me more so than any others I've experienced in the past. I've referred friends and family there and they all say the same thing. These ladies rock! read more

I have been with this agency for 3 years. These past few months I have horrible. Bi Weekly notices for payment changes, forgotten calls made weeks prior. They do not seem to know what is going on. Disgusted with the unprofessional, rude staff. And it seems I am not the only one noticing these down hill changes. Business is better of elsewhere. read more

I'm an independent insurance agent who could write my own home and auto policy for cheap. But I stay with Julie Ngo State Farm Agent because of the level of service and generous payout I received from State Farm when my auto was totaled. State Farm also represented my teen age son in a law suit for a near miss accident. State Farm was supportive and reassuring during the entire long process. Julie Ngo's level of compassion and concern for her clients is exceptional. read more

Julie is an amazing woman!! Always on top of everything, very knowledgeable, and cares a lot about her clients!! Highly recommend this super woman!! =) read more

No notification on rate hikes and she can't explain why when called. Won't return calls when needed information. Paid for uninsured motorist for off road vehicle that wasn't covered for off road use.....very poor advice. read more

Julie and her team ROCK!!! They go out of there way to help and have always been there for me when I have questions! I could never say enough! I am truly grateful for there services! read more

I have been privileged to work alongside Julie in the insurance industry since 2002, and have nothing but great things to say about her. She is determined to do what is best for her customer on each and every transaction. Julie is ethical, hard working and diligent, and I would not hesitate to refer her services. read more

When something goes wrong, that is when you want to know you are covered. Since I work with insurance claims everyday it is rare to find both a company and insurance agent who make sure to take care of the customer. State Farm is always on top of the claims and gets to the customer quickly. Julie Ngo is one of the few agents who actually helps her clients through the claims process. Most agents just refer people to a 1-800 number. It is refreshing to see an agent who cares and work hard for every client. read more

Julie Ngo is an amazing and competent Insurance Agent. I've been using her for the last 10 + years and I'm very satisfied with her and her teams (Dawn, Nadine, etc.) customer service. Having such trust makes it a no brainer to remain with them especially when they make you feel like family. read more

Rate changes without notice. Sub standard customer service. $50.00 jump in premium after I was assured a certain amount. Check around and you will find they are very high. Call me for a reference. read more

5 stars for the staff here at Julies office! We had previously been with a different State Farm agent who was conveniently close to our home but could not get a thing right. After months of trying to get accounts figured out and balances taken care of that kept popping up we switched to Julies office. We first met Nadine. I cannot say enough about Nadine, I LOVE her! She takes care of my family, she's so efficient and caring. I can just shoot her an email and I know right away she will respond and take care of whatever it is. I can walk into Julies office and all the ladies know exactly who I am after months of not being in. They can pull up my account without asking my name and actually remember stories that have gone on in my life. Thank you Julie and ladies for making it such an easy choice on where to go! read more

Julie has been my agent for several years. I trust her and her team. Lisa is also very kind and knowledgeable. I have referred my business partner and my friends to her on many occasions. If you're in need of a reliable and good insurance agent I would recommend giving her a call. read more

Update: The adjuster stayed in touch with me and got the payout to me quickly and made such a great offer I didn't even feel the need to counter, and I ALWAYS counter. Julie stopped by my house to drop of the paperwork and check and explained everything in terms we understood. My insurance rate only went up $4, and that's only because I bought a brand new car. Thank you Julie for your patience, thoroughness and attentiveness to my claim. I will be a life long customer! read more

Best agent out there! Julie and state farm have taken very good care of me and my family...our vehicles were severely vandalized and within a couple hours she had repairs being made at a local body shop...we have almost every service and plan to get more as needed. I love that Julie and her staff are not pushy sales people like most.i highly recommend Julie as your state farm rep...you wont be sorry! read more