I've been terrified of the dentist since I was a little kid because of a bad experience. I avoided…read morethe dentist for a few years and when I decided to go back I chose this dentist. It was the best experience I had. They filled my cavity with no pain and did it quick while checking on me the whole time. I was a nervous wreck but once it was over I realized I had nothing to worry about I have to return to get another cavity filled but I won't be near as worried this time.

Dr. Buchanan and all of his team are the best. From the time I walk in the door to the walk out of…read morethe door, I feel like I have just visited family. I have been at this facility with the previous owner and now with Dr. Buchanan for over 30 years and when I moved from the Aiken area to Lincolnton Ga. I told Dr. Buchanan that I was changing doctors but not my dentist. I recommend this Dr. and his staff to everyone interested in great family dental care!

My wife and I have always gotten good service there. Pleasant, prompt, and efficient.read more

Nice Facility but I am still in some pain and can't eat on the side they worked on after 2 years…read more They spent too much time talking with each other about their own lives and not focusing on my problems. they should have asked a few questions and explained what they were doing. They inserted a Large Rubber spacer between my teeth and forced it in. They caused TMJ by being so rough, I was in pain for weeks after the visit. I am 74 and have been to many Dentists. This was my worst experience. No fillings and $900. cash later I got the feeling they are like an assembly line and were all about the $. I showed my receipt to other Dentists and found them to be about 20% more expensive. I will try a different Dental office soon.

I had my first dental appointment in three years today and, like many patients, I was nervous. The…read morehygienist was wonderful and made me feel comfortable. She answered all of my questions with patience and helped ease my nerves. Unfortunately, my experience changed dramatically once Dr. Patel came in. His approach was judgmental, dismissive, and unprofessional. I was made to feel inadequate simply because I did not know the difference between certain types of x-rays. I had already taken the time to confirm everything with my insurance company before this appointment, but even if there was miscommunication, there is no reason for a patient to be spoken to with such negativity. What was most telling is that another employee felt the need to apologize to me afterward. That alone speaks volumes. As a result, I canceled the appointments I had scheduled for my children later in the day because I would not subject them to that type of treatment. It is disheartening to have such an experience, especially after working up the courage to return to dental care following previous negative experiences. While the hygienist was excellent, I cannot in good conscience recommend this practice under Dr. Patel's care. I will be seeking a new dental office in the area.

Charged me for service I never received and after 3 separate unsuccessful attempts to get the issue…read morecorrected and charged for what was actually done I had to pursue the issue through my card company. The office confirmed they overcharged by more than $400 and said on 3 separate occasions they would refund but failed to do so each time. 3 strikes and you're out with me. If you're new with these guys and that voice in your mind starts saying "something's not right here" I suggest you listen to it.

I got two crowns today. No pain. No temporary crown. No return appointment. Top of the line…read moreequipment and they can make the crown while you wait. Wonderful, caring staff and Doctor.

I cannot recommend this office and staff enough! Not only do they offer early morning appointments…read moreso you don't have to miss school/work, but the staff is incredible. I have 3 children who also go with me and the hygienists are so patient and supportive. My middle child is a little anxious about her teeth and they let her take as long as she needs to feel comfortable. We all schedule our appointments together, which means that I usually have two kids in the room with me while another child is being treated and I have never felt like my children were a bother to the office. On our last visit I told them when my appointment started that I had to leave in less than an hour to get to another appointment and would have to forego needed services. Instead of making me wait another 6 months my hygienist told me to come later that afternoon and she would get everything taken care of. Seriously, the best of the best and we will never go anywhere else!

From the owner: Regular dental visits are essential to make sure oral health problems -- from tooth decay to oral…read morecancer -- are detected and treated in a timely manner. At our office, your oral health is our paramount concern. We want to make sure your teeth stay healthy, function well and look great! From regular cleanings and exams to advanced restorative treatments, all of your routine dental needs can be met right here.

I brought my elderly mother in for her appointment today. She was seen promptly by the staff.. Our…read moredental hygienist is always very caring and professional. We appreciate the thorough assessment from Dr Lee. Have a blessed Christmas season.

I get this place five stars I even give it 10 stars I had a hard time here in Aiken trying to find…read morea good dentist that seem to care and a hygienist and they're both wonderful there Even the front desk was polite and proper I highly recommend this place thanks to Dr. Lee and his group I will be having me and my family come there forever

Went to my scheduled appointment, arrived 15 minutes early and was told they had cancelled it. Why…read moreI asked?!!! The rude receptionist told me that I did not verbally call them to confirm my appointment. I told her I confirmed my appointment via link that was provided to me via text. My appointment was confirmed! The receptionist said she would reschedule me, I told her I would get my dental needs somewhere else. Ridiculous! So if you currently have an appointment with them make sure to call them EVERY DAY to let them know you have an appointment! If they send you a link to confirm , don't use it because it's pointless and they will cancel your appointment! What a joke! So disappointed in this company. They also need to hire another receptionist who isn't rude to potential customers. I would go zero stars for this company .

Would definitely not recommend. This place is a joke. Don't ask for treatment plan. God forbid if…read moreyour appointment is close to Their lunch your mouth will be history. There independently owned and I don't think DENTIST has a clue his staff is running entire community elsewhere. Couldn't pay me to return. Most incompetent front desk staff. Just lazy

This was the best experience I've ever had at a dental office. Everyone was so nice and helpful…read more The quality of care was excellent. They made everything so comfortable that I won't have any anxiety going to this dentist again. I would recommend them to anyone.

Would choose an equine dental office over this place. This…read morereview is not a reflection of the dental work itself, as I never got that far into the process. First and foremost, I showed up 12 minutes late to the 8:00am appointment, that is 100% on me and no excuses. Upon entering I apologized for being late and was met with a friendly, joking response of "oh well I guess you need to get out of here then, haha" by a dental hygienist. Unfortunately, that joking comment was followed up by a rude toned receptionist's sincere comment of "Yes that's true, you showed up outside your appointment window of 5 minutes, so we have to reschedule". Apparently, without any prior communication of this, the office policy for new patients is that they are given a 5 minute window to show up to their scheduled appointment. If they fail to do so they are out of luck. Not only is that policy draconian and unreasonable in general, but the office in this situation didn't even open until 8 am. Furthermore the receptionist had an overall tone and mannerisms of someone who shouldn't be the human representation of the first impression of the business. I sincerely hope this review inspires changes at the business for future clients, as I will be looking elsewhere. I'm fairly confident Blue Cross is accepted at other dental offices in the Aiken area.

i loved the hygienist i had. But the last visit was horrible. I was so upset i left early. I was…read moremisunderstood by the receptionist and treated horribly. I will not be returning and more than likely will not get another dentist. I can not give you a good review. The rash decision by Dr. Hale and what they think was said is totally wrong. I suggest you look around for a dentist that is more level headed

Dr. Hale and her office are highly professional and genuinely seem to enjoy what they do and care…read moreabout their patients. I've been burned before by dentists in the area. Not literally, obviously, but my previous dentist's office was only ever rude, overworked, and had a problem with communication. I'm looking forward to seeing Dr. Hale and the rest of the staff for years to come.

I'm a military service member, and I've been swindled by this dentist. My wife and daughter went to…read morethis dentist, and specifically asked if they were providers who accept military dental insurance. They said "Yes." In our experience, with my nearly 24 years in service, we were prepared to pay our copay, and get the work (a checkup and a couple of fillings) done. We received a bill two days ago which said we owe them hundreds of dollars! We called, then visited the office, and their only response was "Oh, well, yes, we do accept military insurance, but we're Out Of Network." "Why didn't you say that? We asked." Their response to that was, "Well we said we accept it, and we do. We're just out of network, so you have to pay most of the bill now." This kind of bullshit semantics game is nothing short of theft. Since they like splitting hairs, I suppose I should ask them if they'd like to be called dishonest, or deceitful.

Coming here was the biggest mistake of my life. I felt like I was tortured. It's been a year since…read moremy visit and I'm still in pain from the horrible work he did to my teeth and gums. I am terrified to see anyone else because I'm so afraid of everything they have to fix. I'm very close to filling legal action against this company.