Ive seen several people there but decided to go to Bella because of the reviews! She's good but…read moremakes you wait terribly long. She says it's because I didn't book it through her! Which I don't understand how that makes a difference! It's usually on a whim when I need it and have their number in my contacts which is way easier for me! Last time I went she was so busy I waited almost 45 minutes! She asked did I want to wait on her which was gonna be longer or go to someone else! I had no choice I had to be somewhere! Well two of my nails broke a little over a week of having them done! I want be back!!

So apparently the business manager left a response to my review. I just went to call Zen Nails and…read morethey have no idea of who she was. You guys stay away from this Zen Nails there's a really nice one over by the mall on like in Hamilton mall. The guys running this location don't give a crap about when things go wrong oh will give you five dollars off the next one no thanks. And then I was promised a refund and never got that.

Set down at 12:15 and he finished at 2 o'clock. Put four coats of polish which he did not need to…read moredo. What I asked him to take off the old set He was going to peel them off using an acrylic nail and I jerked my hand away and said no, you will soak them off. So many people came and left and I was still sitting down getting these nails done. Will not come back again. My fingers and nails hurt so bad right now ( throbbing). I will definitely not be coming back to this place..

Fantastic service - had cats eye nails done for first time and love the way they look. She also…read moresaid she would do my eyebrows which really needed to be done. Excellent job!!

Love Kim and her amazing staff , always do a fantastic job on my nails and pedicure,. Been going to…read moreLucky nails for a few years now . I'm always so relaxed and comfortable.

$60-80 My big toe on my left foot is sore, the person giving…read moreme my pedicure was repeatedly told, "that hurts", yet she continued to gauge my cuticle on my left toe. See the picture. The cuticle is sore and it hurts. The next day still pain and you can clearly see the redness on thr cuticle and where she gouged the skin. I'm surprised it didn't bleed but it definitely does hurt. Furthermore, the individual that did my pedicure did NOT speak English at all and it was extremely difficult to communicate. Do not get a pedicure at this place. I should sue them!

They do a rush job on ur pedicure and does not clean the tubs unless u tell them too. The owner and…read morewife will argue with u even when they are wrong!!! Don't go unless u like being treated like crap!!! They do not care and the place looks very unclean. U did not see them get new sterile tools on new customers.

This nail salon preys on young women. My daughter went to have her SNS nails removed. They had her…read moresoak her fingers in Acetone. They did not clean her nails off. Her hands were left covered in glue and fragments of the nail were left on. She asked them to fix her nails or refund her money. They refused and cussed at her. I heard everything as she had me on the phone. The owners and his wife are despicable in how they treat their customers. I would advice you NEVER to give this place your business. Horrible customer service and horrible quality of work. They left my daughter crying as she was pleading with them to make it right.

I had a gel pedicure and am very pleased. The technician paid close attention & did not rush. I…read moreplan on coming back.

set was so uneven crooked and thick I had to go home and attempt too file them to make them decent…read more 4 weeks later I have fungus under 6/10 of my nails. no thank you. I will not go back

Meant to take a photo and post sooner. Love my nails. They are 3 days old at this point and I…read morehave been pretty busy banging them up. They were prefect when I left Utopia. Nails done by Jill. Builder gel & gel polish

To start, location is cute. They have some fish in the front, and all the colors in the books. I…read morewas brought right back and told to sit down with my daughter (she got the kids polish), I went in for a fill. The nail tech had to have been new or something, but from the start there was no how are you? How's your day going? Do you want anything to drink? (They offered it to the lady behind me, he chose to not offer me one for some reason), just no hospitality. He first started sanding off the old polish, which he burnt me with the drill multiple times. REMINDER I went in for a fill. Why did it take an hour plus to just finish the acrylic. He didn't even start the polish until 20 mins before I left. Which clearly shows the rush job. I told him I wanted the inspo EXACTLY (I even said I don't care about the price), he chose to cheap out and no use gems like the photo, and shitty painted on the moon, and two stars. Overall this place is trash. Don't go, the techs suck, they won't match the photo, and they'll burn tf out of your nail instead. And you can clearly see in the photos of my nails that he got glitter all over the other nails, he didn't take his time to do polish. See the photos of the close ups, don't give this place your money. I choose to go to the place since the reviews were older and maybe they got better.

They did a Great Job on my pedicure. I will be back. They are Amazing. I am so happy I came byread more

I found my nail place, my eyelash place and scalp massage place. This place is amazing! They…read morereally take good care of you and are so clean and so friendly. Joanne is the best!!! This is by far the best of the best for nails, lash extension or eyelash curl and scalp massages!!!! Love you guys!!!

Zen Nail Spa is hands down my go-to nail salon! Jayden and Mia are always so warm and welcoming --…read moreI'd follow them anywhere. I first started seeing Jayden at the Gunbarrel location and didn't hesitate to continue coming when they moved to Ooltewah. Mia is my regular nail technician, and she consistently does a fantastic job. She's not only incredibly skilled, but also personable and attentive. I always leave with beautiful nails and a smile. Tom has also done my manicure a few times, and he's excellent -- especially with shaping and being extra gentle since I have thin nails. I've visited many nail salons in different states, and Zen Nail Spa is truly one of the best. Their customer service is top-notch, and the quality of their work is consistently amazing. Always a great experience!

Always get an excellent manicure and the staff is so polite. My gel manicure stays on for a month!read more

I hate to leave this review... got my nails done a couple weeks ago, the Hispanic girl (I believe…read moreher name was gabby) did my nails. The nails was below average and over priced. I ended up getting a bad infection under my nails and had to go to the ER. Which makes since because as I was looking around and worker were reusing dirty tools on every customer. To add to it, I'm a fluent speaker of the Vietnamese language and they were all talking about other customers in the language, even to the point saying a customer looked like a pig. I tried to mind my business. But this establishment needs to be shut down or go under different ownership.

I told them I was allergic to acrylic and needed gel builder. apparently they used a gel builder…read morethat is acrylic. having a horrible reaction to it. they do not listen or care.