Ray just saved us over $1,400 a year on our home and auto insurance - which is, obviously, huge -…read morebut what really blows me away is the experience. Ray spent over three hours on the phone with me answering my endless list of questions with total patience and zero rushing. He explained everything in a way that was actually easy to understand, broke down confusing terms, and helped me feel confident that I was choosing the right coverage for what my household truly needs (not just whatever spits out the lowest quote). He also called my mortgage company with me and streamlined the entire process of canceling the homeowners insurance being paid through escrow and getting the new State Farm policy in place. That alone saved me so much time and stress. Ray had helped me immensely when living in California, and so I know the customer service doesn't stop after the deal is made. He is always a text away (like a good neighbor) with a very speedy and efficient response. His follow through is incomparable. Now that he's set us up in Arizona, I know I can confidently expect the same. You just don't get this kind of top-tier, first-class customer service - especially in insurance. Ray doesn't just fire off a quote; he advises you thoughtfully, and responsibly like he's helping his own family. He absolutely has clients for life in us. Thank you, once again, Ray!

Ray Gonzalez is an amazing agent. He helped me to get the best price on my auto insurance. I highly…read morerecommend Ray! Do yourself a favor and talk to him when you're ready for a change. Thank you, Ray!

Great service and they treat you like Family Highly…read morerecommend Torres Insurance. Thank you Mary.

The BEST AGENCY and EXCELLENT CUSTOMER SERVICE. Special thanks to Maria Soto and Christal Martinez…read morefor the superb amazing customer service. Highly recommendable!

Jacked my Auto rate up 63% after 10 years of being a customer over one red light camera ticket lol!read more

Good luck trying to talk to a live person!! I gave up after half our of trying every which way!…read more Finally Google mentioned GEICC is out of California!

Jessica was a tremendous help. Very helpful on phone. Helped me with all processes in less than 10…read moreminutes. All of the info was either texted or emailed very quickly as well. Thank you very much for your excellent service. - Richard

So well-spoken and such clarity in their voice... ...I was lucky to have landed on Jessica's…read morephone today while looking for a new insurance policy, and I am very pleased with the outcome of my transactions. My prior full-coverage policy with "Geico" lapsed 2 days ago and I was panicked trying to find one to replace it with. I recently became eligible for state-sponsored insurance as I'm now permanently disabled and I also have a very clean driving record. And now, at my age of 57, I get to take advantage of certain programs. Well... Jessica was so well-informed and up-to-date that she made it easy for me to get a policy. She was just a nice representative and I wanted to make sure it's pointed out. Jessica knows her stuff! Customer service is not as easy as many seem to think, so when I get to experience some that stands out, I will gladly take the time to point it out. So Jessica... at "Pacific Preferred Insurance in Oxnard, CA"... ...thank you. With all sincerity, Aaron Schwartz

I was in their smart ride program. I'm a senior and don't drive much. They kept sending me a…read morerequest for my odometer reading which I quickly took a picture of and sent to my broker when they kept sending these requests my broker checked into it and told them they had reinstated me and their smart ride program. But nationwide lied and just raise my rate by $24 a month. Their smart ride program is a total scam. Avoid this company at all costs.

Nationwide made a mistake on a 1035 Exchange to anther annuity. When I pointed out that their agent…read moremisinformed me about the maturity date of my annuity causing me to terminate the annuity early, they immeditately refunded the penalty that was accessed out of my balance. Very fair folks.

Coastal State was easy to work with and incredibly helpful. Great experience throughout the…read moreprocess! Ron was especially helpful. 5-star Service from a stellar company

Our HVAC business was evaluating costs, and our existing worker's comp policy with Coastal States…read morewas higher than several other quotes. Once we notified Coastal that we were planning to switch, they called numerous times but could never offer better pricing. Then they apparently refused to notify State Fund that we were switching to another insurer, resulting in us being double-billed by both old and new insurers, and FURTHER refusing to cooperate with us in dealing with State Fund to get a refund, being very snotty on the phone and effectively hanging up on our office manager. Do yourself a favor and avoid this broker.