As a new condo owner in Antioch, I was shocked to discover that our 50+ unit complex is paying…read morenearly $600,000 annually for HOA group insurance that covers only the exterior, receiving minimal coverage and facing extremely high deductibles and cost. Even more troubling, the premium has been increasing by a significant percentage each year. After researching comparable properties in the area, I found that similar 50-unit complexes are paying closer to $350,000 annually for equivalent or similar coverage. This discrepancy raises serious concerns. As a condo owner, it raises a reasonable doubt whether there might be undisclosed dealing between the insurance provider and members of the property management company. The lack of transparency and the magnitude of the overpricing suggest the possibility of conflicts of interest or HOA mismanagement Given the financial impact on condo owners (average HOA per month went up $95 per month or $1140 per year per condo owner because of the socher hike and the potential for dubious overcharging practices, I strongly believe this situation warrants a investigation. Homeowners deserve accountability, competitive bidding, and full disclosure when it comes to decisions that affect our financial well-being. I will make sure to get to the bottom of it.

I am very disappointed with this insurance agency they use a third-party to get a copy of your…read moreinsurance and as the owner they wanted to charge me $80 just to have a copy of my insurance for the year

It was a nightmare to work with Jorge. My agent referred…read moreJorge to me for the HO insurance. I completely understand the difficulty of getting the HO insurance for a property on the Oakland hills, but still got disappointed that he was only able to get the CA Fair Plan after waiting for a couple weeks. I used it to close the deal as the timeline was tight. Then I immediately started to looking for quotes from other brokers. Fortunately it didn't take me long to find another broker who helped me get a quote with way better coverage and 1/3 cost. When I called Jorge to cancel the FAIR plan, he issued the refund, but charged $200 "processing fee" WITHOUT my agreement! He said they have been in business over 25 yrs. I have to admit that his voice over the phone sounds professional, but I hope they knew charging a broker fee on CA FAIR plan is a violation of the CA department of insurance regulations. Super unprofessional. Don't believe those five stars. There are plenty of professional HO insurance brokers in the local area can help you get a decent plan. Stay away from this place.

When it was time to renew my policy, I decided to give Mancheno Insurance a try since I know them…read morefrom my networking group... I had no expectations, since insurance is, well, insurance, and I am used to feeling uneasy, regardless of the company I end up with... What a pleasant surprise when the folks at Mancheno Insurance gave me the very best rate, EVER! They truly went out of their way to give me the a great deal, on top of that, they are so nice. I would recommend them to anyone. As a matter of fact, I already have, and my employer is now using them for the fleet coverage :)

I was a customer of this company for ten years. Over the course of those years I can count three…read moretimes I was called and checked on, or had any customer service. All I got were renewal notices and higher insurance premiums. When my guesthouse was dropped from coverage I was blamed. I was told one of my staff had contacted the company directly and warned them of our use as a short term rental. Not one phone call. Only a letter from the insurance company. Until I called several times in one day, close to the expiration date, was anything done. Then, he gave me the number of someone to call instead of working on the problem from his office. What poor customer loyalty and service. I was so insulted that I've moved all of our policies to a broker who comes by the house, shows me how to save a few dollars, and reads through all the paperwork with me so I know what is insured, and how it is insured. I never got that from Costello. NEVER. The only reason I give this company one star is because I didn't have the heart to give them NONE, which is how I really feel after all this time.

Buying our dream home wasn't easy. There were many, many unexpected trials and tribulations -- and…read moreinsurance requirements may well have been foremost among them. Just as an example: at the last minute, the lender decided that we needed flood insurance, which I dutifully purchased on my own... only to have the company lose all track of the policy and be unable to reference the very account number they had just given me! Thank goodness my agent at Costello and Sons is the amazing Kathleen Brabo. She swooped in and set things right -- and may well have saved our closing. Since then, I've never made the mistake of trying to do anything insurance-related on my own. I go straight to Kathleen, who always talks me down from what seem like the worse case scenarios. She's wonderful -- thoughtful, kind, upbeat -- and some sort of insurance Super Agent. Give her a call!

I'm beyond impressed with the level of service I received from my new best friends at Proinsurance…read more Ha! But in all seriousness, Adrianne went above and beyond in getting us a new policy based on our very specific needs. She was extremely communicative, thorough, and a pleasure to work with during the entire process. The responsiveness of this office was exceptional. For anyone who is in need of any insurance of any kind, I would recommend reaching out to Proinsurance. They're top notch!

The level of customer service here is amazing. If you are one of the many homeowners who must now…read morepurchase flood insurance since FEMA modified the flood zone map, look no further. The agents will reply to your emails within hours, give you a quote, and write up a policy for you quickly. Unfortunately, I am one of those people whose home is now located in a flood zone according to FEMA. I was able to purchase a policy quickly and satisfy the new flood insurance requirement. Every employee who talked to me on the phone or communicated via email was very helpful and responded quickly to my inquiries. Great customer service !!

I've been a customer of Lee Insurance for almost 10 years. They handle our renters insurance and…read morecover both our cars. Our health insurance is covered through my company. The agents have always been super helpful and friendly. If you're like me, you don't know anything about insurance and are trying to find the best balance between price and coverage. They helped me feel comfortable about my policy and my payments. Not much more I could ask for.

Brandon helped us to put together a great home and auto insurance package while we were purchasing…read moreour first home. With all the stress and new things to learn when becoming a first-time homeowner, it was so great to have someone so knowledgeable and helpful to take care of the insurance side of things. At each stage, Brandon struck a perfect balance between giving us enough options to look at but not so many that it was overwhelming. He listened to what we were most concerned about and presented the options that made the most sense. He patiently answered all the questions we had as first-time home insurance shoppers, and he took care of all the communication with our mortgage broker so that our loan approval went smoothly. This is actually my first Yelp review. That's how highly I recommend working with Harold Lee & Sons! I couldn't have been happier with my experience, and I will definitely continue working with them for future insurance needs.

Professional and explained everything to you when questions were asked the office staff was very…read moreknowledgeable and pleasant and kind to work with.

No one's going to go to bat for you at G.F.Brown. I…read morerecently filed a claim with Safeco, our home insurance company for more than four years. This was due to a plumbing problem inside the wall behind the sink in our kitchen. The pipe in this part of the wall was literally the one piece of plumbing that we had not had replaced going all the way to the street a few years ago. It's difficult to get to; we did not know there was a weakness in it. We thought it was sound. The pipe finally broke a few weeks ago, and water was seeping up from under the kitchen floor. The contractors (recommended to us by Safeco) came over to do an inspection, and we were told that this was a pretty straightforward case. As the details were being relayed back to Safeco, the contractors told us that we would most likely see the water damage taken care of. I spoke to Melanie Saeyup, in the Seattle area office, who told me that although they would not cover the plumbing cost, they would cover the cost of replacing the kitchen floor and possibly even the bottom row of cabinets. I should have known this was too good to be true. A few days later, she called me and told me she that Safeco denied our claim. Because of some apparent clause in our contract, we are not covered for damages more than two weeks old. I explained to her that the damage did occur within two weeks, as there was a sudden flood of water from under the kitchen floor when the pipe broke. She then cited some photos that the assessor took, explaining that the water damage looked older than 2 weeks. There is no trust here, I really felt accused of gaming them, and I felt accused of neglecting the house. When I got off the phone with her, I called my broker at G.F. Brown insurance, who told me that I should wait for the official letter of denial and then he would negotiate with Safeco on our behalf. I stood down then, waiting to see what would happen. After he received the letter he told me that there was no way he could argue with them about the reason for denial. I still can't believe it. Both parties, GF Brown and Melanie Saeyup at Safeco, have really been disappointing. This kind of problem seems to be exactly the kind of thing that you're supposed to be insured against; the very reason you pay in to an insurance policy. If we would have just saved our money, and not insured ourselves, we would have probably had roughly the same amount of money set aside that it would take to fix the problem. I just want a new floor, because the humble linoleum floor tiles are completely ruined. I'm not asking for the world, here. I feel scammed. Just what have we been paying for the past 4 years?

Pleasant was a really pleasant surprise. my anthem cost was $1800/month a year ago, $1900/month end…read moreof 2013, 2100 in januaary. and $2400/month for March 2014. the people here found a PPO plan at anthem for my fam at $1500/month as of april 2014. (higher deductible, less coverage re meds). anthem claims not to have received the payment so we paid again. they found the first payment after processing the first. interesting tidbits: -"covered california" health policies not accepted by many doctors -anthem blue cross is rolling out a "New" PPO which is different from the old. not sure how, looks like healthcare will still be a rollercoaster ride.

Most people I know and from what I've read, frown at middleman agencies. However, I'm compelled to…read morewrite a review for this stellar company because they saved my mom and I money, time and time again regarding car and property insurance costs. In addition, one of the agents there - Karwai, is extremely helpful in being approachable, knowledgeable, patient, quick, and being a great communicator in my mom and my discussions regarding insurance policies. Anyone new to or looking to get an insurance agency to assist them in navigating the headache that can be insurances, look no further - use Pleasant Insurance. They really do live up to their name.

Can't say how many times Reece has saved me over the years. I've been in business for 7 years in…read moreSan Francisco and Reece has been with me since day one. From the most basic questions and I really mean basic he will walk you through everything you need what the costs will be and when you need to pay. He recently helped me with a very pressing insurance matter that got resolved quickly and painlessly. And it could have been a nightmare for sure. If you are starting a business or looking to lower insurance costs he's your man. And I've sent him people that he was straight up with and told them no you have a killer deal where you are stay. So couldn't recommend Reece higher.