Service and concern for customers is probably better if you're about to dump a lot of money on…read morefurniture - we're talking five figures here. But for smaller sales - this might not be the place. I wanted to update my bedroom with a few new pieces. Came with measurements and a floor plan and my designer came up with a really creative way to set up my room. Sounds great - right? It was, until when the furniture was delivered, I discovered my designer had ordered the wrong size dresser/chest unit. It fits in my room but not in the way I thought it could be arranged. I called the store immediately, the designer came to the phone but offered no apologies, no options. It's a custom piece, of course, so I can't return it. But I am deeply disappointed and will not use this particular Ethan Allen again. Buying furniture should be fun - and for the price, their customers should be thrilled with how the room turns out. I can't dump tens of thousands on furniture right now - there will be plenty of business for them over time.

Ordered custom furniture for a new home that was being completed. Unfortunately there was an…read moreexplosion in the home just prior to purchasing it and I was forced to postpone the delivery of my furniture order (had nothing occurred the order would have been able to be delivered on time). This is where Ethan Allen customer service fell apart. Other vendors gladly agreed to hold my orders for many months with no issues due to the unusual unforeseen circumstances Ethan Allen refused to extend the time of holding my furniture frequently citing the terms of the contract that I had signed and that it "wasn't their fault". They wanted to force me to pay outrageous storage fees and to pay for the furniture in full, site unseen. I was forced to secure a unit at a storage facility near the property and have the furniture delivered there. This is still an expense, but much cheaper option than what Ethan Allen was going to charge me for storage. They even had the nerve to not deliver the complete order to the storage facility. They had to make a 2nd delivery to the unit a week later with the missing items. The storage unit is near my new home but is a 200 mile round trip from where I am temporarily living. So I had to travel a total of 400 miles because of their negligence with the delivery. Manager Barbara and salesperson Deborah were absolutely abominable and have zero compassion or customer service skills. I realize what occurred fell outside the parameters of their precious contract, but this was a very unique and unusual situation which required them looking past all that to help out a customer. Shame on Ethan Allen. They represent themselves as a high end store...when you are purchasing. Once the purchase has been finalized their true colors shine through. ** I live in Congers NY. Not sure why is says san francisco.

Great furniture store with a nice selection. The staff was helpful and made the process easy…read morewithout being pushy. The pieces I bought are solid, comfortable, and fit perfectly in my home. I'm very happy with my purchase and will definitely come back when I need more.

I bought bar stool a few years ago and seat wore out due to a manufacturer's flaw. Maria went…read moreout of her to replace the cushion. I love this store because the people the furniture. Is unique and beautiful. I will definitely be. a loyal customer for life!

My girlfriend took me to meet Michael at White House Designs - and what a worthwhile trip it was!…read more The knowledge of the products, the relationships with the vendors, they pure joy of conversations, Michaels was all mine for an afternoon and what a home it created!! He used the CAD system to make sure everything fit properly, and to help visualize creative ideas. My home is truly beautiful empty, I was afraid nothing could add to it's beauty, but somehow, White House Designs made it happen for me. I'm very happy with my entire experience from shopping to delivery. No hesitation, 5 star!

In April of this year (2023), I purchased a table from White House in Wayne New Jersey. It was…read moredelivered in June and there were no issues with the delivery and everything was fine. Shortly after getting the table, I placed a couple of plastic bottles on it. Later, I noticed scratches where I had placed the bottles (see attached photo). I thought the scratches might just be marks on the surface and tried to rub them out. I used a plastic scrubber and only made matters worse. I contacted the sales rep at White House Furniture and their response was basically, "oh, well." They would do nothing to help me repair the damage aside from giving me the name of a refinisher. This is a DINING ROOM TABLE but now I am now afraid to put anything on it because it scratches so easily. This table, plus delivery cost me almost $2,000 and I am stuck with a table that needs to be covered to be used. I might as well have gone to a Bob's furniture store and purchased a cheap one if it is going to be covered all the time. I like working with the smaller vendors but will not support vendors who do not stand behind their products. Avoid these people.

I would not buy furniture here again! We purchased…read morefurniture here 7 months ago and still do not have a delivery date!

Their furnitures are top of the line. I appreciate their services. They been around for business…read morefor a long time. Any issues will be taken cared of.

This is an amazing shop with excellent prices! The stuff here is all vintage and/or antique. The…read morelady who owns the shop buys stuff at a good price. Good inventory and large inside

Great selection, wonderful items- always a treasure waiting for u! Had a lovely visit again, and my…read moregirls and I always love looking around- owner charming and knowledgeable, as well as the people working there- A Wonderful ,little Ridgewood" treasure"

Excellent collectibles and also visit their Internet Store on EBAY at EBAY User ID: clivol88! Has…read moregreat coins, watches, furniture, jewellery, diamonds, tokens, badges, civil war memorabilia.