booked to and from our hotel. gave me a price for both planned in advanced. going to hotel driver tried to charge me $60 more and on return before pick up tried to charge me $140 more. we chose another service for return. Careful when making plans. read more

I'm very disappointed with Jupiter car service. Twice they picked me from the airport. The first time I waited an hour for a car. They kept saying they were close by but I still waited close to an hour. I'm currently at the airport waiting for a car and it's been 30 minutes. They keep saying a few minutes but they're not here. The driver said he had to loop around again but I've seen the same cars come through three times and my driver still isn't here. I will never use them again for airport pickup. read more

Had an early morning flight at JFK, 2:00am check in time. My driver arrived on time I even forgot something at home and we went back my driver was patience and very nice,, lovely car very spacious and clean overall happy with my experience. read more

Dispatch is super disrespectful and you never get a straight answer as to when they're actually coming.

On Sunday afternoon I telephoned Jupiter car service & set up an appointment to go to the hospital on Monday morning. The driver did not show up on Monday & when I called the office, was put on hold for over ten minutes. I then had to wake up my wife to take me to my appointment. Do not use Jupiter car service. read more

I used them for a couple of years. They used to be okay, with the occasional delays or odd drivers. Not any more! The man who answers the phone can be so rude, without using swear words. The last time I tried to use their service, I had reserved the day before. When the time to be picked up came and went, I called him and he clearly had no record of the reservation but he said : "ok, 10 minutes." Then after 15 minutes, I called back and he said: "10 minutes." This rigmarole went on a few more times. The last time I called, after having waited for over 45 minutes, he hung up. I had to call an Uber. All he had to do was fess up early on that they had lost the reservation or that they did not have enough cars, so I could chose an alternate mode of transportation. Instead he chose to string me along and lie. Never again. I almost missed my flight. I highly recommend you chose a different company. read more

We used Jupiter Car Service for car rides to and from the airport because they provide car seats for babies. First time we actually used a minivan, but subsequently we booked a normal car, which was just fine for a family of 3 traveling with a large suitcase, 2 carry-on bags, 1 backpack with baby stuff, and a stroller. Pick up was always on time. Most recently, our red eye from the West Coast landed at JFK at 5:50am. The driver called us while we were still taxing[1] to let us know that he was at the cellphone parking lot, and to call him once we got all our luggage. Basically we got picked up within a couple of minutes after exiting the baggage claim area. Every time we used Jupiter Car Service the cars were clean, and the drivers nice, friendly, and attentive. Highly recommended if you are traveling with a baby. ------------------- [1] He was tracking the flight on-line. read more

I feel like the unappreciated car service runs the danger of the dry cleaner or shipping service--who's going to come on here except to bitch about the time something goes horribly awry. So I'd like to give a shout out to Jupiter for their consistent and solid service for my Queens airport runs. Sure, they aren't perfect--I've learned to specify local to Eastern Parkway to Atlantic to JFK as they seem to default BQE to the Belt, and anyone with half a brain knows the Belt is just plain dumb. But they have an easy to use online reservation system as well as prompt 24/7 phone service. Every car has been on time or early, with friendly drivers in clean cars. Most will help with your bags and seem extremely conscientious and caring. On my recent trip, the driver chased me down when I left a small bag behind. I've done mostly trips to the airport, but even a couple of pickups, and everything has been perfectly smooth--driver texted for the pickup and was where he stated and on time. And at $35-$40 for LGA/JFK, pretty reasonable. With all the logistics you have to worry about before a trip, it's a good feeling to be able to book a car in seconds and then forget about it, feeling perfectly secure you'll get to the airport smoothly. read more

Booked service to the airport two days in advance. Requested at 9:45 pick up time. The car arrived after 10pm. Thankfully we budgeted for extra time. Van was clean and didn't smell of cheap air fresheners though. read more

Great until they leave you stranded at JFK at 2am traveling with camera equipment. I paid in advance, driver called when I landed, I waited 2 hours and had to get a ride home from a yellow cab who didn't charge me because I didn't have any cash on me. They didn't answer the phone for hours. Never again. I'm loyal to small businesses and this company was my go to. Never trust this device. read more

Unfortunately, the service has declined over the last several months. My last two cars were no-shows and I had a hard time reaching anyone as I waited on the phone had to call repeatedly for the status. It was as if I had never even ordered a car and they had to dispatch a new driver. The drivers who eventually arrived were polite and safe, however. But I can not use a service that is unreliable. read more

Always makes traveling easy and is animal supportive. Just tell them ahead of time that you gave a dog and they can get where you need with pets for a relatively cheap price. Highly recommended but get ready to pay cash on occasion. read more

I don't normally like to write bad reviews but this place is completely unreliable and managed to mess up both my drop off and pick up in the same trip back to back. We use them cause they have car seats but they can't even get that right. I called to schedule a 6:30am pick up for JFK and while scrambling to get my toddler ready in an already hectic morning discovered there car was no where to be seen. Somehow they mistook the information and thought it was 630pm. They did get someone else over right away and mostly by our own advanced planning still managed to make our flight. I get a call a later on from their dispatch apologing for their mistake as they pressed the wrong button. Ok, thats forgivable. Fast forward, I decided to give them another chance for our return trip and called to schedule a pick up. The guy was too lazy to take down my information and directed me to schedule online instead. Fine, at least they won't get it wrong if i enter the data i figured. As I depart my plane, i get a call that they again messed up and forgot the requested car seat. Bottom line, dont use them if you need reliable service or car seats as they aren't capable. read more

I really want to write a review without cursing this place out to be honest. So I'm saying do NOT use this #%*+^¥*% cab service. I do bit know if they only have one #+%*#^#^ car available but I dont think it makes a moment of sense to tell me you're sending a car "right away" and I'm outside in 30 degree weather waiting on it (it's been 25 mins) aand of course nobody answers the phone when called. If you're gonna offer piece of &$@# service shut the hell down I wish I can give zero stars & hope nobody uses them ever again Thanks read more

After using another car service in town, I had really high expectations. Unfortunately, that car service doesn't take or drop off at EWR so I had to look elsewhere and was directed to Jupiter Car Service. After my experience, I will not be a return customer. While the driver was fantastic and 15min early, their rates are outrageous and deceiving. Online it says that there are flat rates to airports and was told you get a better rate with paying cash. I was informed that I would have to pay almost $30 more than what the online price said-it was crazy that my airplane ticket was $92 and the ride there was $82. For comparison, an UberX and Lyft (neither shared) were both $50 at 7:30/8am in the morning. I hate to not support local business, but if you're on a budget then definitely go with Uber if you are heading from NYC to EWR. read more

After a rough yellow taxi ride a couple years ago we started calling Jupiter for all of our airport transfers and they've been great. For departures they've never been late for a pickup - in fact they're usually several minutes early. For arrivals I was so surprised at how on point they were. Just a few minutes after our flight landed and we received a text saying that the driver was already on his way. I loved the constant communication - most recently our driver said "I'm 4 minutes away" and boom! there he was about 4 minutes later. And because they operate 24/7 - you can call them at anytime to schedule a pickup. And they'll basically drive you anywhere for a predetermined rate. Middle of BK to JFK ---- $40. How can you beat that? Easy to book reservations + clean cars + a smooth ride + and some super friendly drivers. I'll pick Jupiter over a taxi any day of the week. read more

Against my better judgment, after reading the reviews I decided to give this car service a try since the owner of the company was so responsive on Yelp messaging. I didn't end up getting picked up on the requested time for my 7am flight & that was pretty damn annoying considering I was told "We received your confirmation. Not sure why it sent you that email. But rest assured we will see you then" Avoid them if you actually want to get a ride to your destination. They are not 24 hours- tried calling them when nobody picked me up but no answer. So frustrating! That's fine, I ended up calling an Uber & had a good experience and paid less. read more

I wouldn't recommend this service. I booked it to go from Newark to Manhattan. I paid extra for a meet and greet but the driver was late and when he eventually arrived he didn't want to come into the airport and I had to insist several times. I was travelling alone with a toddler, suitcases and a pram. I contacted them to ask to get my 'meet and greet' fee refunded but they didn't respond. read more

Did not send a driver and did not even call to tell me just left me stranded with no ride home. I called after I made my reservation and they even asked about my driver earlier today. When I called a few minutes after my reservation time to asks where my driver was they were supposed to check and call me back and let me know but 30 minutes later I was still waiting for a call in the rain. When I called them Back they said no one was coming. Shane on you!!! I'll never use Jupiter again! read more

Most important for car service. Right on time u asked for . Thanks yelp too. Yes. Jupiter car service definitely qualified for that. I do ask for 3pm to go to china town from my place elmhurst. He showed up 2mins before 3pm. I understand that, Nyc is way much traffic and I do have 20 or 30 mins extra allowance . I can give 20 mins max late for car services for their time to get around. But they showed up 2mins earlier. My driver name is woi and he asked me again for address. I already spoke with car service operator that where I am going. I dont mind and happy that he asked. Because I dont want to get to wrong place. Car is nice , new toyota camry (pic) and clean inside with knowledgeable driver. He knows alots about clubs in nyc and area around. If u want to know something, dont hesitate to ask , he will answer. Nice ride and have fun in nyc. read more

Jupiter Car Service - Nice ride. Toyota camry. - Airport Shuttles Near Me - Brooklyn, New York

Absolutely horrific experience. We booked a car with Jupiter after we learned our 60lb dog needed surgery requiring anesthetic and that she wouldn't be able to walk the mile and a half home. We saw Jupiter were pet friendly and we didn't want to deal with an Uber or taxi. This was a massive mistake. First off the driver was, I kid you not, FORTY MINUTES LATE. We called the dispatcher at ten minute intervals to ask where the car was and were repeatedly lied to that it was a few blocks away. Meanwhile my poor drugged dog was slumped on the pavement shivering (it was low 40s that day). Second, once the car finally comes, the driver WASN'T WEARING A MASK, which is not only a complete F-U to your passenger it's also illegal in NYC. This was in a small Toyota Camry and the driver had the windows up given the temp. If I didn't have my dog with me there is no way I would have gotten in that car. Cherry on top: after the driver dropped me off he tried to get me to pay him in cash (not just a tip) even though we already put our credit card on file to pay for the ride. Needless to say, no tip was given. If you're a car service that shows up 40 minutes late and flouts basic norms of service, decency and hygiene, you have no business operating. I would feel better lining Uber's pockets than giving these guys another cent. Use at your own peril. read more

Worst car service I have ever used. They don't show up, many drivers rip you off. The base doesn't take any accountability for their drivers. I highly DO NOT recommend them. I wanted to support a local business but gave up after a few terrible incidents. read more

awful! they didn't contact us as they had said and provided no information as to the process at all. do not book this company.

I was harassed by the driver who picked me up, he sent me inappropriate text messages on my personal cell phone weeks after the drive. I was also charged twice for the service, something that was correctly, but I had to call multiple times to have the charge cleared. Clearly this company needs to train their drivers about sexual harassment and professionalism. I will never use this service again! read more

This was a left over review from November 2015. caveat... I haven't used them since. I have had great experience using Jupiter. I love their ability to pick you up from the airport, so on my next trip I decided HEY I'm using Jupiter again.... Well I was in for a surprise. I made a reservation online for 6am. When I got an email confirmation, I thought I was set! Well I had to change Their online system allows you to edit a reservation and unfortunately I needed to do so. I changed my reservation from 6am to 5:30 am. 5:15 am rolls around no email/text/call to say the car is on the way. 5:30am no car. I call, they say the car is on the way! 5:40am still no car. I call again, now the car is 5mins away. 5:50 am no car again! I had to call a back up car service so I didn't miss my flight. Horrible customer service and so unprofessional! Thank god for Mex Express! read more

24/7 it says. I called at 4:55 this morning for a cab from Bed-Stuy to JFK. I was told we would have a cab in 25 minutes which I thought acceptable. 40 minutes later I called to make sure they were still coming and was told that our cab was 5 minutes away. Our cab arrived at 5:55 a full hour after my initial call. Our driver could barely keep his eyes open, at times drifting across lanes. He opened his window to the 20F air to help him stay awake. Heavy traffic at JFK didn't help things. Thank goodness for TSA Pre-Check or we might not have made it. read more

Will not be using Jupiter Car Service again after I requested a receipt over 5 times each on a different day. What's so hard about an email copy of a receipt? Since I was using the company for work, the receipt was mandatory. The females that answered the phone during that time ignored my repeated requests and had an attitude on the phone. read more

We used them once to go from Flatbush to JFK. The car was about 5 minutes late, but the driver was good, the ride was fine and we got there in plenty of time. read more

Professional booking by phone, proactive communication from the driver, courteous service and top notch vehicles. It's more expensive than Quickride ($55 quote vs. $40 for JFK to Manhattan) but Jupiter doesn't leave you stressing, nor do they cancel on you last minute if traffic is too heavy. They are there for you! I'd call them again because reliability is key when dealing with airport transportation. read more

Jupiter car service is the best. They arrived on time in a super clean new car and got me to the airport quick and easy it was not smelly like air freshener the windows were open everyone wore a mask, I could not ask for anything more, and the price was great! If there were 10 stars, I'd give 'em 10! read more

On time. Super nice driver. Brand new car seat. Clean car. Good price. I'd definitely call this car service again. read more

I am finally in the car to the airport which arrived 20 minutes late. I had changed the pick up the the previous day and received a confirmation email on it. I called this morning at the new pick up time since the car wasn't there. The rude woman gave me the original pick up time but I told her I had received confirmation of the new pick up time. She kept trying to tell me the car was on the way and I had to insist twice that she call it to confirm. The car arrived 5 min after the original pick up time and I explained to the driver that I was now running late (but I knew it wasn't his fault). Then he told me that he had just gotten the call a little while ago to come pick me up. So now I know the woman was lying when she tried to huddle me off the phone and that the car was on the way. Good thing I insisted she confirm!!! And now the driver is telling me that if I want to pay by credit card, I have to call the office. I travel often and was looking for a new car service but it will absolutely NOT be Jupiter. Awful customer service and late cars!!! Pay attention to the negative reviews folks. They are there for a reason. read more

This review is for a round trip - ride FROM airport = 5 stars; ride TO airport = 1 star Used for ride from EWR to NYC. Online advertised a flat rate of $73 which included tolls. On the trip FROM the airport, I'd booked the service 2 months in advance but forgot to confirm before we left....so I was worried we'd have no ride & would be stuck paying the exorbitant taxi fares Let's just say as we'd landed & I turned my phone on, there was already a text saying they had arrived & would be waiting outside baggage claim whenever we were ready......how awesome! The ride was smooth, the car immaculate & true to their word, the price was the price - no hidden fees. And being so pleased w/ our experience, we booked a return trip TO the airport & here's where everything fell to pot. They never showed - I called them 10 min after our pickup time & was told the driver would immediately call me back - they never called I called AGAIN 30 min after our scheduled pick up time to let them know to forget it but they asked me to hold while *they* called the driver.....I hung up after being on hold another 10 min - we timed it. Luckily, we'd baked in enough of a cushion to allow for such nonsense, otherwise, I'd have been freaking! For being such a great experience to the absolute worst, have to say overall, I've experienced better. Would not use them again - too unreliable Plus - we called an Uber who showed up within 3 min & only charged $58. (total charge!) read more

Glad my roommate suggested Jupiter Car Service, when I was about to uber to JFK airport. As an avid uber user, I was a bit skeptical at first because when I called to request a car at 7:23am, the rep only asked for my address and didn't inform me what car or when it will be picking me up. I was starting to worry, since I had no clue when the driver was coming, but at 7:30am, a car showed up. The driver was super friendly and helped with all of my luggages from my house. Smooth ride, and arrived at the airport with no problem. No complaints here. Pros: -Fixed rate for airport destinations, no surprise fees (from Brooklyn, $33 to LGA and $38 to JFK, which is way cheaper than taxi or uber/lyft) -Friendly and helpful driver -Accept card/cash in the car Cons: -Could improve on giving estimates on arrival time of the driver and the description of the car, when requested through calls Recommended? Yes, definitely. Good for booking last minute by calling, but of course, recommend booking ahead through their website. read more

I have given this company too many chances!! They were great until a few weeks ago... My husband warned me that they were no good anymore but I didn't listen. Last week I took a 5 minute can ride and they charged me $18. I'm 6 months pregnant and the driver didn't even help me with my bag until I asked. I called to complain and to inquire about a car to the airport and the man said he would give me a discount for my troubles. Of course I took the bait and ended up waiting for about 15 minutes after my pickup time, for my scheduled car to arrive to take me to Newark. The cherry on top is that I have now been stranded at Newark Airport at 10pm on a Sunday night after an exhausting day. The driver was scheduled to pick me up at 9:30 and at 9:45 when I called he said he was just getting into NJ. Not ok! Somehow I manage to make it to places on time, so I don't know why Jupiter never does. They seem so surprised when there is traffic. This is NYC, there is always traffic! Oh and I didn't even mention the driver who picked my up in Bayridge and hit 95 mph on the BQE swerving in and out of traffic and blasting music. When we asked him to slow down he did not respond and didn't slow down. My husband had to get angry and tell him to slow down before he made an attempt. I thought all of these were isolated incidents because they used to be so dependable and courteous and inexpensive. Never again! I already feel like an idiot for using them as long as I have. read more

Warning: Hidden fee for credit card transactions. Quote was $40 from Bay Ridge to the Upper East Side. Car arrived either early or on time, but the driver did not call or text to notify me, which is fine, but other companies are contacting the customers nowadays. He drove quite fast, which was good since there was more traffic than expected. However, some people may not be comfortable with that. My main issue is with the payment. I had told the dispatcher the night before that I would be paying with credit card. The driver did not know this. It took him between almost 10 minutes to set up the credit card transaction. To top it off, I was greeted on my credit card statement with a $4.50 "Taxipass" fee, which was not disclosed to me. Sure, it was on the receipt that I signed, but it was also in small text BELOW the cost, tip and signature area. Cash users won't have to worry as much, but there are still some significant communication issues to be resolved. (^_-) Car (^_^) Punctual (-_-) Communication (T_T) Hidden fee for credit card (^_^) Bang for buck I guess I'm glad I tried them, but I'll have to call around next time I need car service. read more

I've been on the fence with Jupiter for a while. I've used them regularly because they are the closest car service to me. But they are completely hit or miss. More often lately: misses. Like when you have an important appointment. Or an emergency. Great when you want to get somewhere and you have time for them to run late or else not show up and you have to call someone else. If timing is important, try a different place. read more

These guys know their business. I had an unfortunate accident last night, injuring my foot. That made my plan to go from Times Square to Newark Airport by train seem like a really bad idea. A taxi, if you can find one who will go to Newark (it's in a different state, and my understanding is that they can't pick up a return passenger, making it a less profitable trip), would cost well over $130 during rush hour. And since they are metered, the meter keeps going up the longer you wait in traffic. So at 11:00 last night I started to hunt for a car service to pick me up at 7:30 am. Some services seemed sketchy, despite decent Yelp reviews. And a few top places wanted $140 or more. Then I found Jupiter. The dispatcher who answered lady night was fantastic, and said a car would be no problem. The cost? Fixed st $50 plus $15 for tolls plus tip. A fantastically good price. So, fingers crossed, I hoped they'd be there in the morning. My cell rings at 7:00am and it's the driver, telling me the car he's in and that he's downstairs ready for me at any time, but not to rush as they agreed to time was 7:30. That's service. I go downstairs and meet Angel, driver of car #55. He is kind and friendly, the guy you want to have as a neighbor or friend. We chatted the entire way to Newark. Now terminal B has 3 boarding levels, and we both guessed I would need level 3. Wrong. I told Angel no problem, I'd take the escalator down. He said no, that with my foot injury he didn't want me to walk extra distance, so we drove around the airport so that we could go to the right level. Angel was indeed an angel. If you need a car, you want to call Jupiter, and you really want to ask for Angel in car #55. Thank you, Angel! read more

I live in Sunset park but came to park slope for something's. Had lots of bags they sent a mini van driver was very polite. First time using this company will be using them again. read more

Dead to me Never showed up and no one answered the phone. They have 1 job. They failed They say 24/7 but obviously not in a row read more