This is my first review ever for any business whatsoever, so you have to understand how disappointing this experience was for me.
I was having a great day and was super excited to get my hair colored. I called this place (it is the first one that pops up when you search for hair color on Groupon). It was trending, so I thought, ok this place looks good. Little did I know that I was in for an absolute disappointment. And disrespect.
First of all, when I called the place, the lady (I know her name, but I will not expose her) answered and said: "Do not buy the Groupon coupon, they take a share, so just bring cash". I was like, okay, if that gives you more money, I really don't care, I just want nice hair color. Then she said, bring cash. I was like "fine."
When we (me and my 2 friends) reached the place, it was locked. After knocking on the door multiple times, this lady comes out and takes us inside. Everything is "okay" until now. However, as I start to inquire about the hairstyle I want, this lady would not let me speak and went on and on about how her other customers love her work, etc. Until now, I was slightly annoyed because I was trying for a long time to show her a picture of exactly what I wanted-down to the t.
I respectfully waited until she finished talking, then showed her the picture. I asked her, "Could you do something like this for me?" She ignored my question and STILL went on to her Instagram and showed me completely different colors that she had done in the past - caramel, dirty blonde, etc, when I told her specifically that I want ash blonde - I named the color and showed her the picture.
When after around 15 minutes of talking and she still wouldn't stop, I pulled out my phone again and politely asked her. I like your work, those colors are great! Do you think you can do something like this for me? This is the {fun} part. She looks at my friends (who are sitting down) and talks to them directly, when I was right in front of her, and tells them "Does she not understand what I'm telling her? She is nodding her head but I don't think she is understanding", and went on and on about how it might take multiple sessions to get my dark hair to ash blonde color, when I had already clarified that I was okay with multiple sessions, I just needed to know if she can recreate the color on the picture on my hair.
I cannot help but think that this was a racist comment because I look Asian. There was absolutely no need for her to be rude to me, then proceed to talk to my friends about me in the third person as I was right in front of her. The whole experience left such a bad taste in my mouth. My friends felt the discomfort, and one of them texted me: "We can leave if you'd like".
All in all, this experience crushed my excitement, and I went to a different salon nearby, where I had an AMAZING experience. The lady there told me exactly what I wanted to know, gave me prices up front, and was super patient and helpful, and get this: had no problem whatsoever understanding my English.
All in all (2), would definitely absolutely would NOT recommend going here. read more