Great place to pickup a battery. With little or no usage…read more Great people to work with. This place is easy to find off 321A.

I walked into the Mooresville location yesterday with a battery I purchased from this very store…read morejust two years ago--still well within its 4-year warranty. I had already removed the battery from my vehicle and driven 30 miles to return it. Although I'll refrain from calling out individuals by name, I was immediately told that the battery needed to undergo a 24-hour test to determine whether it would hold a charge. Then I was asked, "What do you want to do?" I explained that my truck was stranded and that waiting 24 hours simply wasn't an option. My concern received no meaningful response. Instead, my only choice presented was to purchase a new $270 battery while the original one was being tested. I was warned that if I installed the new battery, it would be considered "used" and non-returnable. I explained that this put me in a no-win situation, and only then was I told I might receive a refund if the original battery failed the test. To avoid being stuck with a non-returnable battery, I borrowed a car overnight and waited for the test results. When I called the next morning, I was told they never actually performed the test because they "have to take the batteries off the chargers when they leave for the night." Instead of acknowledging the inconvenience this caused, the employee launched into a long explanation of store policies and excuses. When I explained that I had borrowed someone else's car because of the misinformation I was given, I received a half-hearted "sorry"--delivered with an attitude that made it clear they didn't care. When I said I still felt I was being misinformed, the employee replied, "I resent that insinuation, and I need to take care of another customer." Then he hung up on me. After driving 30 miles, being misinformed, having my time wasted, being left without my own vehicle, and receiving dismissive and unprofessional treatment, I can confidently say this has been one of the most frustrating customer service experiences I've ever had.

so five years down the road and another car with another problem: battery won't keep a charge over…read morenight and it's possibly the alternator (sounds fuzzy when the engine is running, kinda like diodes cooking on a warm autumn day) but more likely the three and a half year old battery; dude hooks up the multi-function tester which claims the battery is mostly good, the alternator is mostly bad and the starter is on its way out as well... so I get a starter and an alternator and off I go to do the easy part first and when I take the guards off I don't see a nut on the other end of the mounting bolt which could maybe lead to poor charging (and probably didn't do the alternator any good so yeah change it...) I hook up the battery charger for a couple hours but it doesn't start in the morning and I'm not real impressed with O'Reilly's analyzer so I return the starter and head off to the other other auto parts place to get a battery and it starts right up for two weeks now... bump them up a point for acknowledging an issue, will probably stop in again because of that simple act. :-)

I asked a worker named Chase for a part on my 2008 Subaru Legacy. All I needed was a water pump. He…read moreproceeded to recommend multiple different "alternatives" like an alternator, A/C pump, and, for some reason, a starter. I reiterated multiple times I simply came in for a water pump. He proceeded to get increasingly angry towards me as a result of me not purchasing his stated "alternatives." He then proceeded to tell me if I wasn't going to purchase anything to exit the store. I reiterated once more I simply needed a water pump, and he threatened to have me trespassed. If you're going to shop here, pick anybody but Chase.

Specialize in every single type of battery known to man, except hybrid batteries... supposedly…read morethere is not a market for hybrid drivers in town to get the help they need.

My starter died. I called another Statesville business (transmissions only) and they recommended…read moreCliff Day. Best suggestion and fair/honest pricing and quick. Best recommendation ever!

Quick service! Was quoted a price on a battery, two days later it was over $30. more. Same…read morebattery. Wasn't happy with that.

I needed a special battery for a verizon land line box. I had been to 6 stores from Hickory to…read moreLenoir with no luck. Tyler built one for me on the spot. You don't need to go anywhere else for your battery needs. From small ones to car batteries and more, they can help you.

Always polite and give you exactly what you need. Will also install battery if needed.read more

Bought a motorcycle battery from them. Was always charged. Dead 6 month later and they don't…read morewarranty it. Absolutely would not recommend doing any business with them. The battery is in the warranty time frame.

These guys are awesome. And I am not talking about their tech. Their problem solving skills…read more They helped us navigate the incompetence of Spectrum mobile. They weld their critical thinking better than any Jedi master. Mace Windu can sit down and shut up when he is in their presence. Kudos guys and thank you.

We popped in just because we were in the area and needed a certain battery…read more They were extremely helpful here and made sure I could find what I was looking for. We ended up utilizing extra services that we didn't even plan on using. They will replace your key fob here with their kits that they sell. We paid about $40 - $60 (I cannot recall the exact amount now)for a kit and for them to replace the FOB and make sure that it was working. All in all - it was a successful visit. If I needed to shop for batteries I would definitely come here again.

I had such a great experience with Mr. Wes when I came to Battery Specialist. I drive a Jeep…read moreGladiator that has 2 batteries, a main and a smaller auxiliary battery. I was planning on buying the batteries and going home to do the install myself, but Mr. Wes wasn't going to let that happen. This was not the easiest of jobs, but Wes and I worked together like two friends working in a driveway! I couldn't say enough good things about him and my experience! I will NEVER buy another battery from anywhere else again. Mr. Wes is a true Battery Specialist!

Good Christian folks that have amazing customer service, and literally every kind of battery made…read more It's a family owned business that have been around for generations and for good reason, no one does it better than these guys. They test, buy, install, maintain, and anything else you can do to and with a battery!

1st place I come to for a battery & every batter I've purchased from lasted 3 or more years & I'll…read moreHIGHLY RECOMMEND them

DO NOT buy a battery from here. You will spend more in tow fees because its a trash battery they…read moresold you or diagnostics fees because you just bought a new battery and think its something else. Better off just going and getting a good battery at Auto Zone or Advanced auto. ANYWHERE but here. Do not waste your time or money here with their cheap batteries. You need something reliable for your car! It takes you to work, kids, ect ect. Wish i didn't waste my money here i tried to give them the benefit of the doubt when my car wouldn't start immediately after installing a new battery and they show their true colors they just want your money and don't care about your car. DO NOT GO HERE.